Customer Reviews for RB Installs
(Concessionnaire U-Haul dans le voisinage)

94 évaluations

1301 W 38th Ave   Denver, CO 80211
(Behind the 7/11)

(303) 291-8490

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 291-8490

1301 W 38th Ave
Denver, CO 80211
(Behind the 7/11)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It was a super easy process, thank you!

Caitlin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

We did not get a chance to tell the person there that the brake light and beeping noise comes on in the truck many times during driving, which was very distracting when driving on unfamiliar roads

Wallace S. 
Évaluation :
5

Great customer service — very friendly!!

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Patti was a great help with our timing and getting everything ready to go.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Patty was so accommodating and helpful and great customer service i would recommend this to everyone.

Mardi S. 
Évaluation :
5

So kind, flexible and helpful! Opened early to make sure we could get in and out quickly because we had a long day ahead of us. Couldn't be happier.

Alison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga F. 
Évaluation :
5

This was the nicest customer experience I may have ever had. I was so warmly welcomed and aided. I have severe social anxiety and the worries of it were immediately erased. I'm very thankful

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Great service!

Lina C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Patti was incredible!

Jason T. 
Évaluation :
4

They should have Spanish rental agreement available to print when Latinos or Hispanic need a truck. If they felt more welcome they would have more customers if some signs in the stores had small Spanish translation

Eleazar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron D. 
Évaluation :
5

Fix the trailer door

Harlan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI K. 
Évaluation :
5

The owners are so nice and helpful. We would definitely recommend and go back to the uhaul location in the future.

Justin C. 
Évaluation :
5

Debbie is incredibly kind and professional. She turned what's usually an arduous process into a surprisingly delightful experience that I felt compelled enough to let others know this is the best u-haul pickup in Denver.

Matthew P. 
Évaluation :
5

The entire process was so easy, thank you so much!

Jonathan F. 
Évaluation :
5

Patti was great! Thanks again. :)

Morgyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Very friendly and helpful. I would definitely do business with this location again if given the preference.

Jamie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto S. 
Évaluation :
5

1.) Had to pickup at a location farther away than I originally booked 2.) Vehicle had 1/4 tank of gas only Vehicle was new so it was in great shape. However we were on an 11 hour drive from Denver to Las Vegas and the AC quit working 2 hours from Las Vegas and the outside temp was 110. It was NOT fun. Not sure why but when we let it cool down for a few hours upon arrival, the AC worked again for a few minutes?

Robert L. 
Évaluation :
5

Very nice people working but didn't show us the inside of truck before leaving

Hannah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro A. 
Évaluation :
3

We had to actually go pick up the truck from another location that the previous user had left it at incorrectly. While a slight inconvenience, it ended up being fine.

Veronica L. 
Évaluation :
5

Pati was such a joy to meet and she made sure everything was working well and that everything was set for my move. This is the second time I've been to this location and they are my favorite location to get my uhaul!

Josue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Good job!! Thanks!

justin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANELLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERBIE J. 
Évaluation :
5

They were super helpful and went out of their way to accommodate our move! Would use them again and would recommend them highly!

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

I was impressed. We have to rent a truck every couple months, but it has been a long time since I've used U Haul. The person working this location was exceptionally nice, the phone-based check in was quick and easy, the truck was very clean and recent. This will be our new default rental place.

Scott B. 
Évaluation :
5

Just to make sure there are no mechanical issues with the vehicles. Other than that the customer service is unbeatable anywhere else, nice and caring people

Marco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
4

Nothing.

DAVID K. 
Évaluation :
3

The system was down so the person had to take pictures of my credit card and License on their phone . This made me a bit uncomfortable... I'm wondering if there was any other way this could have been done?

Sarah A. 
Évaluation :
5

The biggest improvement is to enable customers to get in touch with the store DIRECTLY. We had to call the main line and the hold times are excessive. This isn't the fault of the location, but needs to be addressed on an organizational level. An essential part of a great customer experience, is reaching live support quickly. Unfortunately, the few times that we called have all been frustrating and dreadful.

Gerald C. 
Évaluation :
5

Nothing - loved Patty. She was very helpful and informative. Would have no hesitation renting form her again. The space is a bit quirky but very clean and easy to find.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI O. 
Évaluation :
5

Amazing staff, super helpful.

Jonathan S. 
Évaluation :
5

Patty was very welcoming and accommodating, great customer service!

Sussy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basil A. 
Évaluation :
5

Thanks so much for working with me Patti! y'all are awesome and while I hope I don't have to move again for a long time, if I do, I'll be giving y'all a call!

Matthew H. 
Évaluation :
1

If moving supplies are reserved and paid for, I expect them to be available when I get there. I had to drive all over town on my moving day looking for blankets.

Alexandra P. 
Évaluation :
5

Great service.

Michael W. 
Évaluation :
1

It was a non manned location. Put keys in a drop box. Dont know if I'll get my deposit back of 100 $or not. I would not recommend this to anyone!

Tamara B. 
Évaluation :
5

The check-in process was easy and quick

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Owner/operators really helpful and friendly Can not recommend highly enough!

John S. 
Évaluation :
4

The online check-in process was efficient, and the woman on-site came right out to help me. She was very kind and helpful, and I was on my way.

Anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Wonderful! This was such a great experience and the woman was the nicest person ever! Would absolutely rent from this place again

Samuel C. 
Évaluation :
5

Patty was absolutely wonderful.. Went out of her way to accommodate my needs for my rental timing, Equipment specific to my job and just an overall wonderful person. I wish there were so many more Patty's in the world â€" It would be a better world for everyone. Hope you read this Patty thank you thank youâ€"- Doug

Douglas A. 
Évaluation :
5

Excellent Job.

Carl A. 
Évaluation :
5

Great location, friendly people easy to get in and out

Denise M. 
Évaluation :
5

Super convenient and very friendly and helpful owner/operator. Great addition to the neighborhood! Thank you!!

John S. 
Évaluation :
5

The woman we dealt with was lovely and very friendly. Excellent experience.

Eric J. 
Évaluation :
3

Door hardly functional. Cable snapped.

Glenn S. 
Évaluation :
5

Patty is a rockstar!!! Can't imagine going to anyone else in the Denver metro area!

Donald V. 
Évaluation :
5

The woman that helped me was very nice and even allowed me to extend my rental time which was very helpful to us. Merci

Jorge L. 
Évaluation :
5

Excellent service! I received a call the day prior asking if I was still on schedule, due to a severe snow storm which I thought was extremely thoughtful. I was told where the nearest gas station is for the refueling. This location happens to have a 7-11 right beside it which made it very easy to navigate. Upon.arrival I was told the pictures for drop off would be done for me which was such a relief. I highly recommend this site.

Wendy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIm R. 
Évaluation :
5

Best experience I've ever had! Patti was great made it easy and extremely helpful. Zero issues! The truck was clean and when we got there it was in and out.

Rachel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

This paticular location is a prime example of what customer service is about ,from the initial phone call to checking truck back in .i have b visited b almost every uhaul in Colorado and these people beat everyone of them in consumer handling every store uhaul has take note these people are the kindest most gracious human beings uhaul has.it should be a requirement of hire to visit this location to learn customer service skills.

Susan H. 
Évaluation :
5

The woman who ran this location was extremely helpful

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey L. 
Évaluation :
5

Awesome experience! The only place in Denver I'll ever rent a u-haul!

Givonni G. 
Évaluation :
5

Not a thing. They have excellent customer service.The lady that helps with the process on site, is one of the friendliest person ever. Thank you uhaul.

Sixto M. 
Évaluation :
5

This was easy, quick and professional. Patti was very friendly as well. Well done!

Jean D. 
Évaluation :
5

The location was perfect and it was a quick and easy process!

karen F. 
Évaluation :
5

Super friendly.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benny R. 
Évaluation :
5

Patti was EXCEPTIONAL. They were on time - it was quick and easy. Everything had been sanitized. She went out of her way to call and check that everything went ok. Would definitely recommend AND use again! Merci!

Karen T. 
Évaluation :
5

Patty was wonderful!!!!

Dani P. 
Non les évaluations ont été soumises pour cet établissement.

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