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Jill S.
Customer Reviews for RB's Super Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My original location for pick-up was in Carthage, TX. Even though I had a reservation, there were no car haulers on-site. I had to move the location to Timpson. This caused me to drive an extra 20 miles, spend more time/fuel, and delayed my plans. There was no communication regarding this from Uhaul before the pickup time. My rental expense should be credited for this inconvenience.
Jeffery M.Guy was rude. Instead of helping me as I was next he told me to “hang on†and come to find a lady drive in while I was waiting and he done an inspection on her vehicle instead of waiting on me. He later told me it would have taken longer to do me since I was there to rent a cargo trailer. Bad customer service. Then he charged me for a 6x12 instead of a 5x8 that I ask for. After realizing this I turned around and had to swap trailers contracts and everything and they charged me for both. SMH I will never go to RB's Super Lube in Timpson Tx ever.
Kevin J.I wouldn't change a thing!!!!!
Katrina W.Very freidnly and accomodating
Jill S.Have a 9 x 12 trailer with ramp available for rental.
GEORGE G.The man that's always there is really great I rented the same one for 2days but didn't get anything done because of rain and other problems so I had to come back and rent it again he said there was reservation on all of them but if I had it back in the morning I could rent it so I did thanks will rent there again I just wish I could rent the pickup without a real credit card instead of just My bank card I could use it now but no card and it's more what I need
anthony M.Return was due on a Sunday. The business was closed. And yet, uhaul wanted to charge me an extra $40 to drop off during business hours (first thing Monday morning).
Cathy S.Tell the people who do the U-haul to stop taking people money adding extra stuff, I will never go back to the timpson,tx location EVER.... The 1st time my U-haul was there a whole day and he called and asked when I was bringing it back, trying to add extra stuff whole time the U-haul was outside, this 2nd time he cleared my bank account... Thanks but no thanks
LaCharah R.Please note: This location was an Oil Lube Center; therefore, I had to wait until oil changes were completed. The employee was courteous and did his best to provide good service this just was not an idea location. Also, this was not the original location where I reserved the vehicle. No vehicle was available when arrived at my appointed time in Nacogdoches.
Floyd T.There is nothing that needs improvement the customer service was exallent...
Mamie M.Très professionnel et serviable! Made drop off quick and easy!
JULIANNE H.By making sure they tell me about the additional charges for going over mileage, that was bad for business.
brandon H.The young man that hooked my trailer up did not tighten up the ball adjustment and the trailer came unhooked from my truck a half a mile down the road and good thing I had the safety chains hooked up or it would have been bad
tommy H.The tow dolly's ratchet strap wench was in poor condition on both sides and the right rear tail light fell out of it in Dallas tx I drove from Dallas to Colorado Springs with no right blinker or stoplight on the dolly
Robert R.The location was a single bay oil change business. The facility was not very orderly and when I got there to pick up the van on Friday they said they thought it wasn't supposed to be until Sunday. However, the van was clean and ready to go.
Johnny M.They do not have updated equipment to handle the online check in process. Too slow to check in. Uhaul is not their primary focus, not well versed at internet. Have picked up at this location twice and takes too long to get truck.
Pamela M.Great customer service! Even stayed late when I was running behind.
KATTIE E.Best customer service around, Jerry is a asset to the U-Haul community AAA+
mike W.Two great guys working there. Very helpful. Truck in great condition and made sure we knew how everything worked before we left. They went over and above!
RaeDene S.RB's Super lube was excellent. Came to my rescue after a broke down motorcycle with a flat and needed help getting the trailer and to a place to wait for rescue. He was very helpful and pleasant to work with. Thanks so much!
Mike G.Non
allen L.The owner of this establishment called and yelled,threatened,and cussed at me for dropping my truck off in the wrong location. Threatened he was going to charge my card 800$ for it. Also, he accused me of not leaving the tow dolly with the truck, and I just received a bill with additional charges for “returning the truck 7 days late†which is absolutely fabricated. DO NOT USE THIS BUSINESS.
Rebecca T.his computer was down--the truck had been returned saturday and he hadnt logged it in as returned--he had to do all that b4 he could rent it to me--we had to go aross the street to get our receipt because he couldnt print anything--it took over an hour to complete
LORRI B.The truck brakes were awful ,they need service e badly,and there was something wrong with the carburetor of the vehicle.It felt like i would accelerate and then the truck kind of died down and missed before resuming acceleration. The truck is gonna break down on someone soon and needs to be checked out starting with the carburetor computer module . Luckily it didnt break down on me but I was wary the whole time
Jonathan L.Better professional service,the employee was rude as hell.
Melvin J.I had a great experience. I picked up the trailer at a small family owned garage and I felt welcome. The man was professional. I also had very little wait time despite him working on multiple vehicles and checking out multiple uhaul rentals. Overall top notch service will rent from this location again.
William A.Very rude representative when I called to make reservation. When I arrived at location , had to wait 30 minutes to get the rental. The guy was very disgruntled and rude. Horrible experience with U-Haul. I hope I never have to use another one!
casey L.They were closed checked in by phone
Cathy P.Pleased with service at Timpson location.
Michael F.My receipt said one price but my account was charged a slightly higher price. The receipt and the charges should not differ from one another.
melanie B.Good place for drop off
Cathy P.great service
Richard L.Put people in a position to make customer service decisions. Of all the uhaul people I had to talk to this past three weeks, no one person could make a decision that would or could help me, the customer. I am retired Navy and have used your company many time, but this was the worst experience I have ever had. Highly disappointed in uhaul as a company.
RICKY B.Have the equipment ready for me at the location (Shreveport) i requested a week prior. And don't send me to Carthage saying it's there and once I get there it's not. Then don't charge me to fill up the tank when I didn't receive it full ( I left it with the same gas I got it with). And sent me off with a bad tire on the trailer
stephen M.I did not have a good experience at location in Timpson Tx UHAUL 53273. First off the worker Jerry was very rude. My dad and I waited 30 minutes while he performed an oil change before being serviced. Then he proceeded to tell us he didn't have any trucks available- he didn't bother asking if we had a reservation, which we did. Then he argues with me about adding safe move, which was already on reservation, he added the safe move plus which ended up overcharging my card. When asked about it he was angered that he had to call Uhaul and fix his error. He didn't go over contract with us, nor was he knowledgeable about what contract included. I wanted to clarify mileage and he didn't know where to find it & was annoyed that I asked. I would rather carry every piece of furniture I own on my back before going back to this rental location.
janecia J.This by far the worst place, the older gentleman that was helping me was extremely rude and in fact he cursed at me for asking a simple question and his response was “ you to God damn complicated†and a few more words.. I was charge for an extra two days which I was told it was supposed to be only 1 extra day as my return date was supposed to be anytime on the 25th I had called on the 25 th to make sure and that is what I was told. Will make sure I let everyone I know not to step a foot on my drop off location extremely unprofessional
alberto C.Customer service was exceptional. The rep went above and beyond to assist me. This location is awesome. I will definitely use this location again and recommend this location.
Tiffany A.Train office staff. Not knowledgeable on the program.
conny S.The attendant was very rude. He was snappy with an aggressive voice. He threw my credit card on the table towards me. I had to drive behind the office to get the tow dolly. I had to drive back to the office because a trailer was in front of it. He called somebody to come move it. He never came out or helped. I had to buy an adapter before the lights would work and the break light on the driver side still didn't work. It had a hole in the cover over the wheel also. I will never go back there and I wouldn't recommend this place to anyone. Terrible Service and Treatment!!!!
robert C.