Customer Reviews for RB's Super Lube
(Concessionnaire U-Haul dans le voisinage)

176 évaluations

490 N 1st St   Timpson, TX 75975

(936) 254-9004

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/27/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(936) 254-9004

490 N 1st St
Timpson, TX 75975

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/27/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

By making sure they tell me about the additional charges for going over mileage, that was bad for business.

brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben B. 
Évaluation :
1

The young man that hooked my trailer up did not tighten up the ball adjustment and the trailer came unhooked from my truck a half a mile down the road and good thing I had the safety chains hooked up or it would have been bad

tommy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray E. 
Évaluation :
5

The tow dolly's ratchet strap wench was in poor condition on both sides and the right rear tail light fell out of it in Dallas tx I drove from Dallas to Colorado Springs with no right blinker or stoplight on the dolly

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dalton L. 
Évaluation :
3

The location was a single bay oil change business. The facility was not very orderly and when I got there to pick up the van on Friday they said they thought it wasn't supposed to be until Sunday. However, the van was clean and ready to go.

Johnny M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
2

They do not have updated equipment to handle the online check in process. Too slow to check in. Uhaul is not their primary focus, not well versed at internet. Have picked up at this location twice and takes too long to get truck.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwight S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephenia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T. 
Évaluation :
5

Great customer service! Even stayed late when I was running behind.

KATTIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Best customer service around, Jerry is a asset to the U-Haul community AAA+

mike W. 
Évaluation :
5

Two great guys working there. Very helpful. Truck in great condition and made sure we knew how everything worked before we left. They went over and above!

RaeDene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oran S. 
Évaluation :
5

RB's Super lube was excellent. Came to my rescue after a broke down motorcycle with a flat and needed help getting the trailer and to a place to wait for rescue. He was very helpful and pleasant to work with. Thanks so much!

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Salina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny D. 
Évaluation :
5

Non

allen L. 
Évaluation :
2

The owner of this establishment called and yelled,threatened,and cussed at me for dropping my truck off in the wrong location. Threatened he was going to charge my card 800$ for it. Also, he accused me of not leaving the tow dolly with the truck, and I just received a bill with additional charges for “returning the truck 7 days late” which is absolutely fabricated. DO NOT USE THIS BUSINESS.

Rebecca T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna B. 
Évaluation :
1

his computer was down--the truck had been returned saturday and he hadnt logged it in as returned--he had to do all that b4 he could rent it to me--we had to go aross the street to get our receipt because he couldnt print anything--it took over an hour to complete

LORRI B. 
Évaluation :
4

The truck brakes were awful ,they need service e badly,and there was something wrong with the carburetor of the vehicle.It felt like i would accelerate and then the truck kind of died down and missed before resuming acceleration. The truck is gonna break down on someone soon and needs to be checked out starting with the carburetor computer module . Luckily it didnt break down on me but I was wary the whole time

Jonathan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paticia W. 
Évaluation :
3

Better professional service,the employee was rude as hell.

Melvin J. 
Évaluation :
5

I had a great experience. I picked up the trailer at a small family owned garage and I felt welcome. The man was professional. I also had very little wait time despite him working on multiple vehicles and checking out multiple uhaul rentals. Overall top notch service will rent from this location again.

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelli M. 
Évaluation :
1

Very rude representative when I called to make reservation. When I arrived at location , had to wait 30 minutes to get the rental. The guy was very disgruntled and rude. Horrible experience with U-Haul. I hope I never have to use another one!

casey L. 
Évaluation :
4

They were closed checked in by phone

Cathy P. 
Évaluation :
4

Pleased with service at Timpson location.

Michael F. 
Évaluation :
4

My receipt said one price but my account was charged a slightly higher price. The receipt and the charges should not differ from one another.

melanie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
5

Good place for drop off

Cathy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
5

great service

Richard L. 
Évaluation :
2

Put people in a position to make customer service decisions. Of all the uhaul people I had to talk to this past three weeks, no one person could make a decision that would or could help me, the customer. I am retired Navy and have used your company many time, but this was the worst experience I have ever had. Highly disappointed in uhaul as a company.

RICKY B. 
Évaluation :
3

Have the equipment ready for me at the location (Shreveport) i requested a week prior. And don't send me to Carthage saying it's there and once I get there it's not. Then don't charge me to fill up the tank when I didn't receive it full ( I left it with the same gas I got it with). And sent me off with a bad tire on the trailer

stephen M. 
Évaluation :
1

I did not have a good experience at location in Timpson Tx UHAUL 53273. First off the worker Jerry was very rude. My dad and I waited 30 minutes while he performed an oil change before being serviced. Then he proceeded to tell us he didn't have any trucks available- he didn't bother asking if we had a reservation, which we did. Then he argues with me about adding safe move, which was already on reservation, he added the safe move plus which ended up overcharging my card. When asked about it he was angered that he had to call Uhaul and fix his error. He didn't go over contract with us, nor was he knowledgeable about what contract included. I wanted to clarify mileage and he didn't know where to find it & was annoyed that I asked. I would rather carry every piece of furniture I own on my back before going back to this rental location.

janecia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dornisha S. 
Évaluation :
1

This by far the worst place, the older gentleman that was helping me was extremely rude and in fact he cursed at me for asking a simple question and his response was “ you to God damn complicated” and a few more words.. I was charge for an extra two days which I was told it was supposed to be only 1 extra day as my return date was supposed to be anytime on the 25th I had called on the 25 th to make sure and that is what I was told. Will make sure I let everyone I know not to step a foot on my drop off location extremely unprofessional

alberto C. 
Évaluation :
5

Customer service was exceptional. The rep went above and beyond to assist me. This location is awesome. I will definitely use this location again and recommend this location.

Tiffany A. 
Évaluation :
3

Train office staff. Not knowledgeable on the program.

conny S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Billy T. 
Évaluation :
1

The attendant was very rude. He was snappy with an aggressive voice. He threw my credit card on the table towards me. I had to drive behind the office to get the tow dolly. I had to drive back to the office because a trailer was in front of it. He called somebody to come move it. He never came out or helped. I had to buy an adapter before the lights would work and the break light on the driver side still didn't work. It had a hole in the cover over the wheel also. I will never go back there and I wouldn't recommend this place to anyone. Terrible Service and Treatment!!!!

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Thanks for a easy and convenient experience

Jeffrey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassie P. 
Évaluation :
5

Customer service representative was great!

Kristie B. 
Évaluation :
1

Make sure the next customer needs to be prepared to wait and hour to be acknowledged he is there, and also let him know he will need a 4x4 truck to get through the mudd where they park the trailers!! If I ever need a U-Haul again I'll drive past this one to the next town and hope for better customer service.

Bobby S. 
Évaluation :
4

Check for leaks in the compartment over cab for leaks. The truck I had leaked from the top and soaked some box's and some of my stuff. But the truck and u-haul business was great

Glenn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lowana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy M. 
Évaluation :
1

Phantom “cleaning” charges added. Truck was returned completely empty and clean. Phantom gas charged. Truck was returned at same level is was picked up at. Extra charges will be disputed through credit card. RB's also has the wrong address listed. Terrible place. Terrible experience. Never again.

Doug C. 
Évaluation :
5

Overall very satisfied. I have used this location 3 times in the past. All equipment was in excellent condition, I wish there was some way to close my eyes and when I open them all my stuff was moved.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

Great experience overall from all locations & people involved.

Cris C. 
Évaluation :
3

Increased customer service

Jill H. 
Évaluation :
5

I COULD NOT HAVE BEEN TREATED ANY NICER THAN I WAS AT THIS SERVICE CENTER. THEY WERE PROMPT AND CONSIDERATE IN EVERY POSSIBLE MANNER. IT WAS A PLEASURE DOING BUSINESS WITH THEM.

gilbert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam S. 
Évaluation :
1

The gentleman said we could drop trailer off on Monday being they wouldn't be open over the weekend but still charged an extra day. Rented on Saturday and only put around 40 miles on it. Very unhappy. Don't like lies and played havoc on checking account not knowing when I dropped it off was still told all good.

earl R. 
Évaluation :
3

On line check in did not go through. I never received an acknowledgement. Called customer service on the 31st several times no one ever answered the phone. Called on the 1st and finally choose the rent new equipment option and finally spoke to someone who told me that they could not see that I had retuned the trailer, but not to worry it will get checked when the store opened. Not very good customer service!

Ward T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy K. 
Évaluation :
5

I was unable to do the return on my IPhone and I even have WiFi on my vehicle. Tried for over 20 min and finally had to call U-Haul to tell me what I needed to do. Other than this issue everthing was excellent.

Terry E. 
Évaluation :
4

need to oil the hold down ratchats,hard to use.

Jerry N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

callie H. 
Évaluation :
5

Wonderful place to rent from

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Non les évaluations ont été soumises pour cet établissement.

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