The van seats were dirty. It smelled horrible. And they charged me $20 to keep my car in the parking for less then 2hrs.Sofia V.
Customer Reviews for RD Parking Corp
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Elladine J.
I reserved a 10' truck and they only had vans. I had to make two trips and was not able to complete my move because the time would not allow me, if there was no 10'truck I should have been sent to a place that had my truckâ€¦very annoyed with uhaulKareem A.
Le client n'a pas laissé de commentaire.Cesar L.
Le client n'a pas laissé de commentaire.Jailine S.
So friendly!Robert C.
Le client n'a pas laissé de commentaire.Mariano F.
It is a great helpGonzalo M.
Le client n'a pas laissé de commentaire.Ronald J.
Le client n'a pas laissé de commentaire.Gustavo M.
The uhaul was not in good shape the roof had a hole in it. the driver seat was very uncomfortable it was ripped and should have been replacedMichael P.
Le client n'a pas laissé de commentaire.Lillian B.
Professionalism and Courteousness was on display at all times. That being said, that location should serve as an example of the other locations are not getting high marks.Elladine J.
Nothing really.Devon M.
Le client n'a pas laissé de commentaire.Vladimir M.
Le client n'a pas laissé de commentaire.Katherine F.
Le client n'a pas laissé de commentaire.Jose C.
I was charged 160$ when picking up truck and upon returning the truck I was told to wait 20 mins for a email which I never got so I can be reimbursed because I didn't drive the full miles they estimatedErnest G.
It was horribleJose L.
The truck was dirty and had almost no gas. The location did not give me the equipment I paid for and no one spoke English to help me. I returned the truck on time and was billed an extra day and for the supplies I did not get even after I spoke to customer service 2 times and left a dispute claim. Will never use this again.Kizito U.
Courteous employees & was in & out for both pickup & drop offIvan H.
Le client n'a pas laissé de commentaire.NOEMII T.
The worst experience I had everFrancisco P.
Vehicles in this location are always filthy. Also when you ask for reservation they always tells you to just walk in because the person who supposed to process those transactions is never in. They said that they don't speak English and that they don't know how to operate the computer. Also when you show up they always have to call another person to guide them on how to use the computer step by step over the phone. It makes you waist a lot of time. Because of ignorance from the attendant I was recently overcharged 2 days rental while I used the vehicle for just few hours and less than 15 miles round trip. So yes the service is definitely very poor and it needs a real improvement.AMADOUTIDIANE B.
Staff was extremely friendly and efficient. Will use again.Nancy T.
Le client n'a pas laissé de commentaire.Luis D.
Excellent service à la clientèleJAMESD S.
Have extra helpRicardo R.
Le client n'a pas laissé de commentaire.LOLA A.
Le client n'a pas laissé de commentaire.Kajaun J.
Le client n'a pas laissé de commentaire.JENNIFER P.
Le client n'a pas laissé de commentaire.MDSHARIFUL I.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.ROSANGELA B.
Le client n'a pas laissé de commentaire.Nicole F.
I received the truck on empty for gas yet my paperwork said it was a quarter of a tank. I return the truck with more gas then what I was given. The tires on the truck were low and the warning sign was on the dashboard. The side View mirrors were broken and on the truck with tape. The inside of the truck was dirty. When I called them to tell them of all these things that were wrong they said it's no big deal just bring the truck back when we're done. This had to be the most undesirable experience I've ever had with U-Haul. The truck was dangerous and not kept well in addition to being given to us with no gas and incorrect paperwork. I am very disappointed in the experience that I had with U-HaulBARBARA C.
Le client n'a pas laissé de commentaire.Toni B.
Le client n'a pas laissé de commentaire.Angel A.
OMG! I rented a van and I was soooooo super happy to see that the van has a rearview camera!!! OMG! Thank you UHAUL! The mirrors are fantastic and it helps so much especially when a person is new at driving large vans. Also, the reservation and pick up experience was so easy and quick! Superior Customer service - much appreciated! thank you!milagros N.
No commons.Carlos C.
While I was very happy with the pick-up location and staff, I am extremely disappointed overall with u-haul customer service. I moved 45 minutes away and had to return the truck to the same location...and had to pay double what I should've paid as a result. That's completely unfair and unacceptable. I wanted a credit or some sort of compensation for that inconvenience but was instead met with a very nasty representative on the phone who told me nothing could be done and that I had no options, outside of going with another company altogether.ALEXA P.
Truck was basically falling apart. Alot of messages popped up on the dash board. You had to mess with the keys to turn on the truck. Steering well barely turned left.Emily G.
Le client n'a pas laissé de commentaire.Marlena F.
Location should be more aware of actual uhaul protocolKALONJIAMIR D.
Le client n'a pas laissé de commentaire.Samirah I.
Le client n'a pas laissé de commentaire.Francisco C.
The approval process for mobile phone users could be a little fasterSean A.
make sure the vehicle are in good conditions because the one I had a tires problem and a brake problem and I have to play with key to get in startedDORESSAR S.
Truck needed new wiper blades. I had to sweep out back of truck.Joe P.
I was unable to proceed to the next page because I did not use the uhaul for more than a mile. I needed it to move something from one building around the block to mine. The app would not allow me to move further. The front desk clerk said I could leave the keys with her and that she would take care of ending this booking. I arrived at the parking lot at 930a to return. Also, the reservation process needs to communicated ahead of time and I should be allowed to start my pick up prior to arriving to the location. I could not start the pick up process up until 8:00am on the dot and my reservation time was for 8am to 10a. It took me 20 minutes to go through the pick up process. It would've been great to have a 20 minute grace period before my reservation so that I could get the full benefits of my reservation timeYajanira P.
Le client n'a pas laissé de commentaire.Benjamin A.
The location was great however too many hidden fees when renting this equipment.Jose C.
Le client n'a pas laissé de commentaire.Christian O.
I received a phone call earlier in the day that my drop off location was changed so when i got here (my new drop off location) i was told that they were closedâ€¦ i was forced to wait about 30 mins before the took the truck back from me!!!!!!!!!ZAINA R.
Le client n'a pas laissé de commentaire.ABULEHSAN S.
The truck was in horrible condition. Airbag light was on. The maintenance vehicle light was in. The low tire indicator was on. They wouldn't accept the vehicle after 10:30 pm even though my reservation stated that I had until 10:53 to return the vehicle. I had to drive the truck all the way back to Yonkers. Find parking and drive the truck back to the uhaul location. Then I had to pay $37 for an Uber to go home. A huge inconvenience! That place is ghetto!Kisha C.
Stop using the vehicle after customers drop them off then taking more money from the customers debit cardTenasha C.
Le client n'a pas laissé de commentaire.MOSIUR H.
Le client n'a pas laissé de commentaire.Reyal D.
Très bienKENNETH G.
Clean interior of vehicle would've gotten a higher score.Pedro M.
Le client n'a pas laissé de commentaire.Sandra A.
My reservation was for 8 a.n. but when I showed up at 8 a.m I was told the rental office will open at 9. Apart from that all went well.Lawrence T.
Le client n'a pas laissé de commentaire.Francisco R.
Le client n'a pas laissé de commentaire.Luis L.
Le client n'a pas laissé de commentaire.Joseph W.
Nothing at the momentAdrien C.
Did not get truck until 8:40. Was informed that the truck would be ready at 8:00. I got there 7:50, the gentleman who was alone told me I had to wait until 8:30 because that is the time the computer opens. Please, when you inform people that there truck will be ready, state the correct time. MerciJoe P.
Staff was excellent and treated me very well. Well done.George A.
Le client n'a pas laissé de commentaire.Evelyn G.
the car is dirty overcharge price the first time in the last never againLuis O.
Staff were courtesies were fine prompt and professional.Jose S.
Nothing, Process was very easy and convenientArlene N.
Le client n'a pas laissé de commentaire.Souparno M.
Le client n'a pas laissé de commentaire.Anas F.
The gentleman and the young lady most professional, kind, courteous lovely people!!! This was my first time renting from this place. We need more wonderful working hard people like these two . Keepers!!!!!Elizabeth S.
It was a great place and friendlyisabel D.
Improve the state of the vehicle. The truck was very dirty, there were several warnings lighting up including: Servicing and adding air to the tires, Service air bags, and a general maintenance warning. In addition of being unsafe to ride, this creates additional stress on the driver.SAMERJ H.
Le client n'a pas laissé de commentaire.LISAM S.
Le client n'a pas laissé de commentaire.IRENE M.
Not very professional. The person in charge of Uhaul services at this site claimed he could not give me a receipt. He stated he couldn't produce one and I should leave with out it. I explained to him that I needed to see what my final charges were and proof of the charges. He then miraculously produced the receipt. When I questioned the mileage he said he didn't know anything and to email Uhaul. He was not a very good representative of your company.Richard L.
Le client n'a pas laissé de commentaire.SABRINAANN G.
The gentlemen who work at this location are very helpful and flexible. I truly appreciated the support. Thank you all.Plinio T.
Le client n'a pas laissé de commentaire.Mathew A.
Le client n'a pas laissé de commentaire.RICHARDCALVIN G.
I was over-charged!!! I asked for 1 hand truck and found out after arriving at the move from location that there was also a bigger hand truck AND furniture pads in the back, NONE did I ask for in my initial reservation!!! Also, it took an extra 30 minutes before my reservation was available!!! I'm demanding a refund of the utility cart since that was not in my reservation/contract. Pls advise at your earliest convenience and pls, stay safe!Eddie G.
I reserved for 1030 and did not leave with the van until 11:15 am...I was late to do what I needed to do. WHen returning the van, I returned it 15 minutes early and ended up being charged for an extra day, that's about 60 plus dollars over what I should be paying. Had to call Uhaul 3 times and it is still not resolved.GEORGINAV G.
Le client n'a pas laissé de commentaire.bassam A.
I had an 8am reservation, the uhaul rep did not arrive until 9am, waiting for home to do process and get equipment, I did not leave with van until9:30am. The steering wheel and console was filthy, I had taken paper towels and alcohol to do a minor wipe down considering Covid and all. I dont believe the it had Ever been cleaned, the paper towels were black with dirt. The cup holders section was also filthy. Approx. 5pm the van started to give me issues, the transmission indicator came on, got message transmission was hot to idle engine, etc. At some points I thought I was going to get stranded, I would give gas and it would barely move. First time I ever had issues with the vehicles themselves. Also the traction light came on as well.Nereida R.
Le client n'a pas laissé de commentaire.RICHARD O.
Le client n'a pas laissé de commentaire.Mathew A.
I was moved to this location an hour before check in. There is no u haul attendant at this location. The parking garage person had to call u haul to confirm my pick up. The vehicle they gave me was not the vehicle I requested and it was not clean. It had disgusting smelly liquid splatts in the cargo compartment.Aicha D.
I wanted to reserve a van and the website let me choose van reservation for that day. When I arrived there was no van and I had to use a 10' truck. This made my trip more challenging because I had to go out of my way to make sure I had clearance for the truck. Additionally, I thought based on the u-haul website that I could return the truck during business hours, but their hours ended earlier than stated on the u-haul website. I was then charged an after hours fee.ELIZABETH L.
Plan to wait 40-60 minutes for your vehicle. A several lights on dashboard were on and headlight was falling out of the uhaul when picking up.Amanda M.
Le client n'a pas laissé de commentaire.Joaquin A.
Le client n'a pas laissé de commentaire.WILLIAM V.
The staff doesn't care a bit for the uhaul service at this location and do not seem happy/willing to run it. I went there an hour late so they made me wait and said rudely that you have come late so why do you hurry now. There was about20 min wait to get the keys. Their industrial trolley was not as good as the one in white plains road. The tires were solid rubber and were difficult to roll. All the trolleys looked same. None had inflatable tires. No other option was available. They did not have other uhaul supplies like sofa covers. The center told me that we close by 7 and will not take any return after it. I reached after 10 knowing I could return online using uhaul app at the location during after hours. The staff at this location said you can't return it now and you should come back tomorrow even after request ing so many times. Then I went again to request them in the office. The person called some other person who repeated the same thing. So I said I can not find parking elsewhere and come back tomorrow. Therefore, I asked them that if I can park in their garage and they can return on my behalf to uhaul the next day. They asked me to pay 20$. After that suddenly the person over phone said you will get the return confirmation from uhaul within 30 min. I don't understand how that was possible if they can not return for uhaul after 7pm. How did a 20$ bill made them do it. I am anyways thankful for them doing it so I could sleep peacefully after such a hectic day and a nightmarish experinces with uhaul the same day. I had already vacated my apartment nearby and was about to take my family including an under 3 daughter who were tired and waiting for me to vome after returning the van. It got so late due to their moneymaking act. To uhaul- the orders went to two different locations. However, when I went to pick up the supplies, the store said they can't provide unless I collect the van which was a different location. So I asked her to cancel the supplies and I went to pick up the van from a location where I had such a rough experience.It took more tha 30 min at the store which delayed me going to the next store to pick the van. The app was not letting me take pictures and finish the online return at the location. I kept on calling support but wasn't able to reach them or get a call back. What would be the scenario if you ware stuck in the middle of nowhere. Overall, it was a terrible experience. Only good part, the van was awesome and in a great running condition. No issues with it and only about 12k miles on it.LETICIA L.
Le client n'a pas laissé de commentaire.Ana V.