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Jose M
Customer Reviews for Re Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When we rented this vehicle we got charged for fuel upon the return even after proving we had put fuel into the truck. When returning the vehicle we asked for them to check us in and was told she was unable to do the checkin that the guy coming in later would complete it. Once we received the receipt we returned and was basically told "nothing you can do".
Donald MThe only complaint I had is that I wasn't given a receipt when I turned in the truck. They said I'd get an email. I didn't get the email, so after 24 hours, I called customer service and they contacted the location and then I got the receipt. It was for business, so I needed the receipt. Other than that, everything went well.
Cathryn LMake sure the time when it has to be back to the customer 4 hours is not long enough for moving a house
Brenda TWhen I returned the truck, the man said just leave keys with the cashier, he didn't come out to check the truck, gas or to see if it was clean out. He said he would check it and an email would be sent. I never drop at service stations I always drop at U-Haul facilities so I was expecting someone to come out to the truck. I tank was a tad on half and the truck swept out prior to my dropping it off. I took before and after photos.
Brenda JTrash in drivers cabin trash in bed area. Uhaul given with 3miles to empty
Steven SROACHES were crawling everywhere in the van. I don't know the last time, I saw so many.
jabira rWhy am I being charged $22 for gas when I only went 20 miles? Do these cars get 1 mile per gallon? I was told not to fill it up and that they'd do it themselves and then charged me that amount?! I'll pay for the 2 gallons I used if it was even that much but seriously ?!
Samantha GMaking sure the dolly was is in the truck! I had request for one and was charged
Lorena LThis was a gas station. There wasn't a good spot to park the truck & the manager was not on-site to complete transaction. However, employee was very nice & explained manager would contact me later to complete drop-off transaction. Was done as promised. Overall, transaction completed smoothly.
JOHN KWhen I returned the truck, the only place to park it was in a handicap space... next to 2 other uHaul trucks in handicapped spaces. I asked if there was somewhere else to park, or if it was OK to park there, and was told to park where I did.
David KThe first truck I was given the keys to had roaches, so they had to switch my truck.
Kilolo HThe parking for the location was pretty tight, but it's fine
Vaughn EVery nice customer service. Would rent from that location again. Merci
derek sFast and friendly service
Erin MPlease when a vehicle that you have made reservations for know that current customer is going to keep it longer, please let the NEXT customer know before he shows up at the Uhaul location and find out that his vehicle hecrented is not available like it happened to me. Kindest regards, Mr. Collazo
Luis CMy experience at this location was horrible. The associate who assisted me with the rental was not knowledgeable nor was there anyone on-site who could answer my questions. I will not be recommending this location to anyone.
Dwayne NExcellent service à la clientèle
Denis MLong and painful process
Winnifredia SThis is just a pick up location…not a full U Haul store. The manager was very helpful in dealing with a difficult iPad using U Haul software as well as waiting on a very busy store.
Chris BIt was not clear at either pick-up or drop-off that it was not a dedicated uhaul location vs. them being a smoke shop (pick-up) and a gas station (drop-off).
Cullen GMake sure you have all the equipment that have been requested along with truck. It's not about deleting the item from the order.
Cecilia CKeep doing a excellent job.
Jose PSuper nice people and they made the whole process easy. Je les recommande chaudement.
Warren JGood service
Wilfredo OUpon arriving to the location I was told I was not aloud to leave my car on the property which doesn’t make sense if I drive my car to get the uhaul truck and the interior was clean but once we left the location and put our phones down the thing we did not notice was the cupholders ended up having a nasty liquid which got inside wetting our phones and upon driving it seemed the truck needed an oil change
Krystle CMore personal
Juan MOnly had a problem with checking in at 10:00 am. The manager was there, so I rented the truck at 12:00pm. Otherwise, it was seamless. Thanks
Ana GOnly got 6 of the 12 packing blankets I was suppose to get but sales person didn't offer a refund for the 6 I didn't get, but made it a point that the gas was off by probably 1 gallon. There was some sort of sticky substance in a puddle in the back of truck and all along the the bottom of the back door. Took me 15 mins to clean it before I could put my stuff in back.
John CExcellent customer service
Sondra WThe truck cargo side was full of roaches and I think my furniture got effected. I hope it will not ruin my new house.
Ahmed KThe truck leaked onto my furniture, from the rain. The truck had no air conditioning and it took 250 in gas.
Michele SNice people. However a little shaky when I was trying to pick up the truck. The employees need to be trained if there are any problems. Your online check in needs work to solve any problems. That alone would solve a lot of the problems. Overall a good experience. One other hickup. I picked up the truck with a little less than a half a tank. Took all photos and when the return clerk pulled up the check in it said I received the truck with a full tank. Not so. The photo tells the story. I did like the check in process with the photos.
David TThere was a message in the panel, "the left tire needs air" . I tried to fix it, but I couldn't.
Elizabeth GIt was great! No problems!
Isvia CTerrible customer service, staff didn't even know how to do a truck rental
Joel AFriendly associate
Yolanda FWe were charged $50 for gas when we made sure that the gas what is exactly where it was when we got it and the gentleman automatically assumed when I pulled in and I was late ready to charge me more money he was not very nice or very helpful and he charged my ninety-year-old father's credit card and extra $50 for gas there was no need I put exactly the gas i picked it up with and now I have to go and file a complaint
JOHN DMy only complaint is the app for uploading pictures...Anytime I tried to upload a picture it just sat thinking and would not go any further Everything else was quick and easy at the location.
Jesse AMake sure back is clean and there arent any damages
Norbert VNever allow that location rent out another truck. He messed up my entire rental costing me an extra 200 dollars.
Bradley KEverything was perfect. Thank you!
Luis-angel MNobody was there and the location was closed and vandalized.
Dedric Tthe approval wait time. Maybe there could be a pre-approval BEFORE arriving to pick up the equipment.
Angell WThe uhaul leaked and got my stuff wet, we were unable to finish the move with the truck, it had no ramp, the check engine light was on.
Cheryl W