It was raining so they delayed opening. Totally understandable but still had to wait an hour after rain stopped. Just not good customer service in my opinion.
Marsha P
Customer Reviews for ReVamp Interior Exterior LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Whoever runs this location can't do basic math and entered the wrong fuel level on the contract and would not change it when I showed her proof that there was only 3/16 of a tank not the 7/16 stated in the contract. It took me an excessive amount of time to get it corrected after returning the truck. I requested another location but U-Haul changed it to this one which was way out of my way and in a really bad part of town and it was not staffed when I requested pick up so everything had to be done over the phone causing even more confusion.
Peter HVery friendly and fast
MIguel ATrailer was checked in remotely. Had blanket and cinerblocks in back along with twine on the floor. Did have new tires and all lights we connected. Yard is off a busy street with little room to menuver.
terry hCheck the wiper blades.
Barry MDavid was so nice and patient! Will use this place again.
Diana GThe woman work there was very helpful
luis ePerson who helped me (sorry, I'm terrible with names) was very helpful, friendly and communicative.
Abraham LThey need a little more room for the big trucks.
David LBusiness was closed when we returned the truck
Louann LEverything was great! The man that runs it doing awesome great job he was very friendly and help in ever way!!!
Sandra RNone of the trailers had trailer jacks. These are extremely heavy. My back still hurts from lifting trailer off of the ball. Next time if there is no jack, I will go to a competitor
Mark AWe were directed to an un attended lot, no office or anyone there. We call a number & were told they would be there in about 15mins, they would rather do the paperwork over the phone. Which was not that straight forward, we were taking truck & returning next day & driving it locally. We were charged double because we were bringing it back next day. We told then a day was 24hrs & the truck would be returned within the 24hrs. They charged us for 2 days, this was the worst service & I fully intend to get refund because of the absolute inconvenience it was to hire.
Sharon ROwner is very friendly and helpful, loved his shop.
Rio GThe check engine light was on from the minute we picked it up. Leasing agent said there was nothing she could do because there were no other truck available. And since we didn't take out safe sure Ins if it broke down it would be our responsibility. Tires had very little tread and the air conditioner didn't work. The number of pads we requested weren't available. The person at our pickup location knew very little about the rental. Overall a very frustrating experience
Mary SEasy process
Christopher GSmall , but functional store,
Grant MDid not have the Furniture Dolly that I had reserved. The lady behind the counter was great and very helpful. She tried to find me some dollies at another location. But that location had a line a mile long with people that had been there almost 2 hrs. So I called her back and asked her to cancel my dollies which she did and then called me back later to let me know that the cancelation had went through. Revamp was great they took good care of us.
John JParking the trailer here was fairly easy and staff was very accommodating. Merci.
Jacob CI reserved a 26' truck, a hand truck, dolly, and 1 dozen moving pads. Only the moving truck was provided. I didn't mind the pickup location change, but the move was more difficult without the supporting equipment I reserved.
Marcus HCharged my card multiple times, took 4 days to return my funds. Little concern by staff and management. Left us in a horrible jam 600 Mike's away from home and only offered a 25 % discount return. Should have received a full refund for their screw up.
Michael HNothing , everything was excellent!!
james sInteresting location but it was fine just odd.
Suzanne KYou can not charge 13 dollars over 3 dollars worth of missing gas, you could charge people fairly as I only needed the uhaul for one day but you guys charged 433 for 3 days next time charge for the one day instead of the amount of days you think people need.
Karla HI needed to pick up the truck around 9:30, I arrived at the location and the code would not work to open up the truck to get to the key. After over an hour, the owner showed up and it turned out she had given us the wrong combination to the lock so I was late getting to where I needed to be.
Lemuel BThank you Gloria, your courtesy call really saved our bacon.
Nate MImprove customer relations rudeness is very uncool just because some people have difficulty comprehending things some people are simply minded like me
Rosita LGreat location, great service. The one little thing that could have been adjusted is the rear view mirror on the passenger side for drivers that are 5ft 6in in height. Other than that this will be my primary rental place.
Terry NOMG!!! The lady at the counter was so beautiful and kind The pick up location was awesome I am so happy that location was selected for me to pick up the truck I have never used uhaul one way before, it was a great experience
TRACEY HWe had leave the u hual in the address you give us. We arrive before 11 pm , it was closed
HOSANNA MLocation open for business later than I needed. Not their fault, uhaul should do a better job pairing people with locations. Attendant was slow and not prepared. Location is inconvenient with no parking and a busy street adjacent. No space to maneuver
Minerva SStaff was very professional and helpful. Interesting store!
Gloria SI asked for a receipt and didn’t get one when I checked in and when I checked out, and the time I got the truck was 4:56 pm and the contract showed 230pm and the agent said it was ok because she had issues resetting the time but she would take care of it tomorrow, and when I returned the truck today she wasn’t there, so I told the agent today and he said it was okay and now I’m disputing the charge it should have only been $ 47 plus tax and I was charged $92,07 which is over $45 so I called and held on for over 30minutes and I will be calling back , because I don’t have money to donate to uhaul, thank you , my number is 504-365-6385 Gary Clements
gary cKeep your reservations! You are a reputable Nationwide company do not behave like a fly by night rental company.
Luis AIt would be nice if uhaul let the customer choose the drop off location. I have rented a truck nearly 10 times this year and each time I choose a location close to me Uhaul changes the drop off to someplace across town. Very frustrating.
DANNY LThey're ok
Dj ONothing. Want to thank Mrs Gloria very professional and kind Thank you
maragaret sThe truck was great! The cab super clean! The vendor was also helpful and on time! Our only problem was now that we have gotten home and putting our furniture back together, we have found several pieces of gum stuck to everything. None of us chew gum and it was only stuck to the furniture that was on the bottom so I guess it blended in with the floor of the truck and no one saw it while cleaning.
Alejandro CThe owner of this location was extremely rude and knew nothing of the product and even yelled at me. I have used UHAUL for years and have never dealt with anything like it.
Jovan BCompletely dismantle the online reservation system immediately. It is a scam. I will make sure that everyone I can reach via social media and word of mouth knows that the online reservation system is bullshit. Take the website down now!!!!!
Tonya HI was very pleased with this drop-off location. According to Google, this location opens at 10am. Sure enough... a few minutes before 10:00, the owners drove in. Very friendly and helpful. I was very satisfied with my drop-off experience.
Dianna CNo comment
Ramsaroop RFriendly great service
Mark BI still havent received my refund for my deposit even though they say its been sent.
Mikaella B