Gary provided exceptional service. Very friendly helpful and supportiveHAROLD M.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U haul in westlock is the best service everJohn E.
Le client n'a pas laissé de commentaire.Ivan S.
Nearly impossible to find. People in Westlock have never heard of this company and they are technically not in the town of Westlock at all. People on phone (switchboard) were very unhelpful. Basically told me they don't live in Westlock and I asked well what can I do and they said...I don't know, sorry we can't help. When I asked to be transferred to manager they transferred me to someone else (a guy) and he was the MOST helpful of them all. He made me feel heard and actually calmed me down, I was very angry. I think his name was Joel...He was the only one who gave me great service.Sherry L.
Le client n'a pas laissé de commentaire.Gerry M.
Le client n'a pas laissé de commentaire.Ryan F.
Very helpful staff !!GERRY M.
Helpful staff made the whole process real easyGERHARD M.
Pick up should be near by to the customersufian D.
Recon Till was tricky to find. Google map didn't accurately describe where it was. We had to backtrack a bit. Otherwise it was fine.Ralph K.
Everything about the drop-off went smoothly and I was very appreciative of the support from this team. The location was easy to find and inviting.Cassie D.
Rude staff unclean equipmentIslam D.
Le client n'a pas laissé de commentaire.Greg G.
Le client n'a pas laissé de commentaire.Dale J.
Get rid of the app you currently have and go back to where there is a person to help. I would never recommend this style of puck up and drop off to anyoneWanda L.
Awesome jobherman B.
Location is good they had my uhaul sitting outside the gate and ready to go ... thanks guysDavid G.
staff were very pleasant but it took a very long time to get everything done, computer system not working well etcAngie D.
Grumpy old man at this location Not helpful!Kelly P.
The pickup location was fine but the overall experience with Uhaul was less than expected. The booking location in Boyle was extremely helpful and accommodating. However, I had booked a 26 foot truck. Received a 20 foot truck and small utility trailer. Uhaul was accommodating in regards to allowing an extra day for return but it wasn't needed. However a second trip was required because the trailer and 20 foot truck were not quite enough. That's why I had booked the 26 foot because the second trip would not have been necessary. Because it was there was an extra mileage cost generated. The truck itself has not been properly maintained. The windshield wipers were worn out and were a problem in the rain. On the pick up walk around the truck gas gage showed a full tank. However, once the truck was in motion there was only half a tank of gas registering. When the truck was returned to the location it was returned with 5/8 of a tank of gas and I was charged the top up of it. Upon calling the drop off location about this I was told I should have returned and told the agent about it. I don't feel that's my responsibility. I presumably rented it with a full tank. In total Visa was charged an additional 123,19 $ for the additional mileage and fuel and I wish to dispute this charge. For both the mileage and fuel. If I'd have received the truck that I had booked, neither of the charges would have presented. Merci.Bev S.
Helpful accommodating staffGERRY M.
BULL SHIT SERVICEJODELL W.
I used uhaul quite a few times. But this was by far the worst experience I had. In the past I would book the week of my moving and I wouldn't know if I was getting my uhaul. But somehow it always worked out. This time I was actually doing my due diligence and booked 5 weeks in advance to guarentee my uhaul. Which was coldlake local move. From cherry grove to cold lake. The week of my move I get a call from uhaul saying they dont have my uhaul. AND saying I'm not priority Hence this is why I booked 5 weeks in advance. The closest one would be 4 hours away. One way!! So what ever I excepted the fact that I had and use up a whole day that I could of been packing, on picking up my uhaul. I get there and noone is available. No one told me about the 24 hour online pickup. And wasted another 2 hours getting that figured out. I just think that who ever orders first should have the priority of using the uhaul. I orders a 26 foot and got a 15 foot moving van. Which took 3 runs instead of 1.randall D.
I dropped it off after hours. There was no instructions as to where to park so I parked in front of the gate. Then someone came along and told me not to park it there but didn't explain where.Lisa T.
More organized. Called the 1800 number 3 times after different locations would cancel the trailer I needed. Up until the morning of picking up the trailer, They were still switching the trailer that I needed. Very frustrating and extremely disorganized. Locations that I picked/ dropped off trailer to were fine. Believe it was more the 1800 peoples fault assigning trailers that locations did not have.Amy K.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.Larissa M.
Don't overbook the rentals. I had to make a 200 km round trip detour on the day I already had to drive 700 kms. It was an additional 2,5 hours not to mention about an extra 60 $in fuel. Costs in time and money not made up for by UHaul. The Westlock location is great however. The rep at the store was nothing short of fantastic.RONALD M.
Le client n'a pas laissé de commentaire.Luis M.
Provide a method of locking the trailer hitch to the truck for overnight security.Randy O.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Sandy R.
The gentleman assisted with unhitching and was friendly.Debbie S.
The address given will take you to the post office since that's where the mail goes. I had to call multiple times to find the correct location for drop off.Caitlin K.
I had a horrible experience at this location. To start I was supposed to have the truck at 10Am as per my reservation and received a phone call stating he wouldn't be around till 10:30 and was still later than that. The size of truck I reserved wasn't available so I had to get the huge one as it was the only one there. I was then told it would be 189 but he would do it for 160 which was way more than I thought it would be. After almost an hour of him cursing and swearing at his computer, I received the correct rental amount. I paid and left. I will defanitly find other arrangements to move next time. If you care to know more I can be reached at 780-307-3243.Candace H.
I have rented several uhaul's over the years and have experienced a broad range of 'acceptable' practices when it comes to state of rental vehicle. Owner takes your safety and maintenance of his Uhaul vehicles very serious and it shows. Walk through was very well done & customer service 2nd to none. Would gladly rent from this business in the future.Darrell P.
Le client n'a pas laissé de commentaire.Greg F.
Door leaked a little bit on the inside.Kyle H.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Susan C.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.Joseph P.
Pave the yard. The yard was very muddyFrank H.
I was supposed to pick up the rental trailer in South Edmonton Friday morning. After three phone calls and three location changes, i had to drive from Edmonton to Westlock to pick up the trailer. This was an hour each way and a lot of time out of my day. I will not rent another trailer from uhaul.Russ C.
Pls find new employees pls pls pls !!!!REGAN M.
Uhaul had broken wires when picked up. They didn't sell hitches, contract had no info on it. Wanted to drop off on 47th in Saskatoon had to drop off on 29th. Wasn't informed of a drop off timeKarly W.
Le client n'a pas laissé de commentaire.Arnold A.
Service was great,can't get much better. Friendly, helpful,also helped to hook up unit to my truck.Hard to find that kind of service these days.keith C.
Le client n'a pas laissé de commentaire.Rob D.
U-Haul computer system caused a delay of over an hour wait time. The staff at this location were very friendly, helpful and apologetic for the issues.Desiree W.
Very friendlywency H.
Le client n'a pas laissé de commentaire.Trevor S.
I enjoyed the experience. My moving went on smoothly and had no problem with the equipment. Thank you and hope to drop by again.EDWARD A.
See aboveMatthew W A.
the radio did not work in my truck. the vehicle was under a quarter tank of fuel and the worker had to re do my rental and put down the wrong delivery date so i had to pay a late day fee plus extra km fee wich added up to just under 100 $zachary M.
The guy at the pick up location should not be in anything with customer service. Very rudeLeonard M.
Can not rate this location as I dropped it off outside the locked gate and hoped for the best that no one stole it before Monday morningVincent P.
Le client n'a pas laissé de commentaire.ROY W.
Le client n'a pas laissé de commentaire.Ilie C.
Le client n'a pas laissé de commentaire.Christopher Z.
Le client n'a pas laissé de commentaire.Miranda M.
When a customer comes to pick up their rental make sure it's ready to be used and in working order. When I got to my destination with the pickup and trailer I realized that there was over a foot of snow in it as well as the trailer door opened on my commute. So since I wasn't near my house I had to buy a shovel to empty the bed of the truck and a lock in order safety use the trailer. Also it really annoys me that more than is quoted is held on my MasterCard as well as I was charged more than quoted. I was quoted 100 $for the truck for up to 200km and 30 $for trailer plus insurances. Although looking on my bill I was charged per km after 150km I would appreciate a call back as this is the 3rd bad experience in a row. My name is Chris Zechel and my number 780-292-5588Christopher Z.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Les H.
Le client n'a pas laissé de commentaire.Erwin J.
Le client n'a pas laissé de commentaire.Allen G.
Le client n'a pas laissé de commentaire.Gordon L.
Receptionist was very helpful and friendly.Taylor B.
Le client n'a pas laissé de commentaire.Tareena B.
Customer service at your westlock location is the best U-Haul service I've had in 20 years.Jennifer F.
I had a confirmation to pick up the Uhaul truck and car carrier at a location 3 blocks from me ( sounds convenient) but when I got there at 8:00 am I was told to drive 75 kms north of Edmonton to pick these two items up! I had movers ready for 9 to start loading from my condo! I had to drive to this little out of the way town that was an hour drive there and back! I never got back to my condo until 12:30 for the guys to start loading up! So I had to pay them each 3 1/2 hours each for sitting around or they would have left! At the office where I was supposed to pick up I showed them my confirmation info and said are you not in the HAULING business so why didn't they bring it down to Edmonton? I was told to bad if I don't go get it or take it it would be given to the next person in line for one! With all that was going on in a move a person does not need these idiots dictating what I should do! Where I picked the equipment up at they were helpful to me and I appreciated that! You people should learn how to do customer service, take a course, get a consultant in to teach you or, better yet, revise you mission statement? I will never use you company again and you should be ashamed of yourselves in running it this way?RICK S.
There always friendly and make you feel goodDALE K.
Some better signage from the highway would be great , passed the place twice before finding it.Lorne G.
Le client n'a pas laissé de commentaire.ALVIN H.
They were kind enough after the fiasco to stay open late for us as we needed to drive 2 hours to get the UHaul- but we arrived with 7 mins to spare. Whew!KIM R.
Le client n'a pas laissé de commentaire.NICOLE P.
They were having problems with the new programing that was installed by the U-Haul repRON W.
Le client n'a pas laissé de commentaire.PAT D.
Drop off was convenient and personnel was very pleasant and helpful in unhooking the Trailer which was appreciated. My experience in driving the long distance (almost 1000 km) was very positive.Delores K.
Le client n'a pas laissé de commentaire.gyd R.
Booked the Uhaul online from Osoyoos to Barrhead Alberta. Went to drop off in Barrhead, signage was still there but was told it's been years since they had business there, had to go to Westlock.Maybe take Barrhead off the Uhaul list?Jodi P.
Le client n'a pas laissé de commentaire.Judd U.
Le client n'a pas laissé de commentaire.Claude C.
Le client n'a pas laissé de commentaire.derrek W.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.Joanne E.
The charge was to be 120 you billed me almost 400 very unsatisfied and will never use again. Used your service prior to this and no trouble. Last time. Will follow up with a call. No thanks . Never againDAN D.
Darren, who works for a different company that shares the same unit as uhaul, was great and friendly while the uhaul personal was busy with other costumes. Location is hard to find. Sign needs to be closer to hwy and not behind service road on a tractor since it does blend in well. Easy once you know where it is.Derrick H.
Le client n'a pas laissé de commentaire.LYLE P.
Excellent location and service. The staff was friendly and prompt. The truck was new with 6000 miles, which is a nice change. I wish I could always get a new, well maintained ytjonathan B.
The staff at Recon Till were super friendly and very helpful. We were on our way very quickly! This has been our second positive experience with U-Haul in the last little while. The staff at 50th street in Edmonton were great too. Merci.annette O.
Le client n'a pas laissé de commentaire.pat C.
Nothing the staff gave excellent customer service.jennifer L.
At the time of booking (Oct 14) the Athabasca location was open. Apparently on Oct 17 it closed down yet no one cared to inform me of the closure and I had to then change plans and pay more money to return it to Westlock. Last time I rented I had problems to and was suppose to get a credit/refund. I would like a full refund of the rental less the gas for all of the inconvenience.Patricia S.
staff we're very friendly, kind, & very understanding. i will be renting a u - haul in the near future again. sincerely: Juaneta Del RioJUANETA D.
Best uhaul experience yet!!Tara K.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Jason B.
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