Le client n'a pas laissé de commentaire.CHRISTINA T.
Customer Reviews for Red Aero Pack Mail Ship
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saginaw, TX 76131
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Serena E.
Le client n'a pas laissé de commentaire.PHILIP H.
All the equipment I requested were not available upon pickup. I was contact 3-4 days before my pickup date that the location had changed, and I was told themn that everything I had requested would be available. As noted above I did not receive the furniture dolly or the dozen blankets I had requested. Granted I was refunded the charges, but not having g these items available as I had requested made my move harder.Reginald R.
Friendly service. Courteous.GEORGE E.
Great customer service, awesome experience!! Will definitely get a uhaul from here again!DAVID S.
Le client n'a pas laissé de commentaire.PAULA D.
Location on the form was NOT correct.Stacie M.
Great shop and the staff was amazingJONATHAN T.
The pickup people did not go out to the rental. They handed me the keys and the paperwork. The gas on the paperwork was NOT what was in the rental. To make matter worse, the air conditioner on the rental was inoperative. This should have been detected when the unit was returned initially. I was within 5 minutes of leaving the parking lot when this was discovered. Instead of offering me a different rental, I was told to call roadside service. The hold wait for roadside service was over 30 minutes-this is NOT acceptable. I was directed to a repair shop to add freon to the rental which was performed. This ameliorated the situation, but I was warned that the freon may leak out during our drive from Texas to SouthWest Florida. This repair took almost 3 hours out of time that was allocated to loading. The rental leaked. Everything in the attic section was wet. Upon inspection, I was able to see where it was previously caulked and then leaking again. This should have been detected. There was no way as a renter that I would have been able to detect this defect in the rental. There are other rental companies available. On a side note, when I finally got roadside assistant, the person I was dealing with was very efficient. I told him how when I picked up the rental, it was deficient.MARTIN P.
Extremely friendly and helpful when I could not get the app to correctly work. They said that they would take care of everything and they did. Excellent service à la clientèle.William W.
Most unique haul place I've ever beenMICHAEL S.
Le client n'a pas laissé de commentaire.Richard R.
It was perfectCHRISTIAN-DANIEL W.
Great Experience!Paula P.
Very friendly staff. Made dropping off extremely easy.Steven M.
Le client n'a pas laissé de commentaire.Jeremiah S.
Le client n'a pas laissé de commentaire.RONALD W.
I like your service.ALAIN K.
Le client n'a pas laissé de commentaire.JASON S.
The entire experience was outstanding. The folks at Red Aero were great.PETER M.
Truck had loose rubber gasket around windshield that flapped during travel. Had to stop and buy tape to hold in place. Very annoying and caused concern the windshield would fail.Michael L.
Excellent service, quick and easy check in and out.ANDREW N.
Le client n'a pas laissé de commentaire.CARLOS G.
Le client n'a pas laissé de commentaire.Shaun L.
Satisfactory experience.Jeffrey V.
Service was professional.CORNELIUS C.
Le client n'a pas laissé de commentaire.Jerald G.
Great serviceTERENA M.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.TERRY E.
Quick and friendly service! An EXCELLENT experience.Martin G.
I feel the co-owner I dealt with was a little condescending and rude about the sign up process, and how to upload a picture onto the app, as I had not done that before. I didn't appreciate being talked down to, and thought about cancelling on the spot. They also failed to check that I knew the 10 foot trucks don't have a ramp, but in fairness, I should have asked that and not assumed, as it was a wasted 70 $without the ramp I needed.RODNEY G.
Le client n'a pas laissé de commentaire.ALFREDO L.
Excellent customer service with Linda. Will be my go to place from now on. Great place.Henry V.
Very polite and helpful people run this store. Will use again if in the area and in need!!!JOSHUA S.
Le client n'a pas laissé de commentaire.JOHNNY LEE S.
During online reservation and checkin I mistakenly made two reservations. The company called me the morning of my reservation and took care of the error. The were very friendly and helpful. Very pleased. Great Experience overall.Mark D.
No suggestions, excellent service!JASON S.
No improvement needed, keep up the good work.MANUEL C.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.TRAVIS B.
The app was not allowing us to take pictures when we returned the Van.JAMES S.
Le client n'a pas laissé de commentaire.Marcus B.
great experience!JOHN M.
Originally, I was scheduled to drop off the truck at Devon Storage. They refused to accept the truck and sent me to Red Aero. Bad business in my opinion. There should be a way to let a person know ahead of time. I would not recommend Devon Storage as a drop off point for Saginaw/Fort Worth. Red Aero was great and easy.Mark S.
Linda and Marty at Red Aero Pack Mail Ship were some of the most helpful people ever. Renting was a breeze, and I would highly recommend that location.Caitlin C.
Le client n'a pas laissé de commentaire.ERIC GERARD L.
Le client n'a pas laissé de commentaire.GREGG M.
Le client n'a pas laissé de commentaire.CARRIE S.
Tell someone upfront how much the vehicle will be instead of hitting them the next day with a bunch of fucking hidden feesJoshua M.
Great location to rent Uhaul equipment with friendly staff. Hopefully the app can save profile information like drivers license photos to make checkout more simple.Brian G.
Drop box for key was not readily found. No info from recording at location. Also uhaul website for return kept freezing up and would not allow access to camera. Equipment good. App and drop off info not so much. Took almost 45 minutes. Can't recommend this location.Richard P.
Le client n'a pas laissé de commentaire.Susan K.
Le client n'a pas laissé de commentaire.DEAN C.
Le client n'a pas laissé de commentaire.Christopher D.
The couple that was running the store are wonderful people very courteous and very helpful very very nice I would recommend going there to anyonemarianne S.
It ended up being more expensive than I had originally anticipatedMAGARET B.
Disappointed that the original drop off location made me take the truck to a different location. I would've taken it to Arlington for a 45 $discount if I'd known I would have to go to a second location! Maybe Penske next time.....Leon C.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.charles H.
The online turn in after hours is a pain. There needs to be a better online process for this.JAMES W.
This location was excellent. U-Haul, in general, sucks. I only ended up at this location because when I went to pick up the truck from the location I had reserved it, they didn't actually have it. I had to wait while they located the available equipment I needed and then had to go to the new location (Saginaw) where they actually had it, costing me extra time and miles.Jeston W H.
Convenient location, friendly staff, and great price.TJ R.
This particular UHaul location specializes in different fields, for example I went to Red Aero to have my passport picture taken. They are truly Jacks of ALL Trades!!!! I have been treated rudely at different UHaul locations. this has never been the case with Red Aero, Their service is incredible!!! Thank You!!Charlene A.
This is the absolute worst service I have received at any Uhaul. Very unprofessional and I will never come here again or recommend anyone to this facilityXsiomara R.
Le client n'a pas laissé de commentaire.charles H.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Tanya O.
All good. Seem less transaction.Steven M.
Service was great, any suggestions for improvement would be just nitpicking in my opinion.VERNON L V.
Le client n'a pas laissé de commentaire.CHARLES HENRY IV P.
Le client n'a pas laissé de commentaire.Alissa E.
Le client n'a pas laissé de commentaire.MARK RYAN L.
All good - quick & easy!!Geoff R.
Le client n'a pas laissé de commentaire.JOSWE P.
Le client n'a pas laissé de commentaire.ANGEL C.
very easy and accommodatingROBERT M.
Le client n'a pas laissé de commentaire.Jameire D.
The process was simple and the woman we spoke with was really helpful and accommodating.William M.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.Jack M.
Le client n'a pas laissé de commentaire.Brenda E.
Le client n'a pas laissé de commentaire.Duyen Mina B.
Le client n'a pas laissé de commentaire.Mark L.
As moves go, I underestimated how long to rent the vehicle. The initial 1 day cost to secure the vehicle was clear as day. As I needed the vehicle a few hours longer, even though I was told she could waive the late penality, the cost was more than if I had originally rented it for 2 full days. Would have liked to initially understood the trade off of rent up front longer versus if you keep it for a few additional hours.John M.
Very excellent friendly ThanksKITTA T.
Very helpful staff. We're happy to give information. Will definitely return.Sharyl W.
Le client n'a pas laissé de commentaire.Kathleen M.
I showed up early and, even though the van had only just arrived, they were quick and courteous and got me going fast.Nathan G.
Le client n'a pas laissé de commentaire.Sherri D.
Closer location for small van rentalRoddy M.
I was over charged for milage I did not use. They took out the amount of the overcharge plus the hold on my account for 5 days.Ronnie M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.terry C.
Slow checkout. Please spend more time making this process smooth and painless. We spent 25-30min just checking out the vehicle.Cameron A.
Very easy to rent and return. The customer service was great. Will use again if needed.Amanda V.
The drop off box is great.CAROL L.
Le client n'a pas laissé de commentaire.Angel C.