Customer Reviews for Red Bank Thrift Store
(U-Haul Neighborhood Dealer)

131 évaluations

4708 Dayton Blvd   Red Bank, TN 37415

(423) 661-7329

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(423) 661-7329

4708 Dayton Blvd
Red Bank, TN 37415

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE ELLIS 
Évaluation :
3

The trucks check tire monitoring system was on. I was told not to worry about it. However I was traveling over 600 miles. The driver's rear tire was marked "Patched" and looked like it was starting to dry rot.

Teresa Knouse 
Évaluation :
5

Nothing I could not ask for better service. I will rent here again if I need your services in the future

RAY MCCURRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi King 
Évaluation :
5

My experience with this rental is that there is nothing to improve extremely satisfied and I will be getting another rental from this vendor on Saturday.

Tim Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Kroll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY MCCURRY 
Évaluation :
3

The parking lot is not ideal for trucks.

Michael Piscatello 
Évaluation :
4

nothing

Karen Case 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan warren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA LUDFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bev Morrow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity Cottingham 
Évaluation :
2

Check the item in when it is returned. The man told me he would do this but apparently did not because I was called on Monday by another center asking about it. I had to beg for someone to come outside to see it. I should have received a receipt of returned trailer instead of nothing. I wish we had hooked it back up and taken it elsewhere. I would never use this location again.

KAREN GRAVES 
Évaluation :
5

Perfect!

Richard Garner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Lauramoore 
Évaluation :
3

Everything went well except the guy hooking the trailer up. He didn't know how to do the chains he had them dragging. He didn't even hook the lights up. I drove it home and realized the lights weren't hooked up.

Glen Hall 
Évaluation :
2

Associate who was supposed to attach trailer was not there when I got there had to attach trailer by myself. Hitch installer (another Uhaul facility) knowing what trailer I was going to pick up put a low rider hitch on the car and let me leave. After putting trailer on the dealer took pictures and the person who was on the other end questioned the way it sat. The person who does the trailer securing showed up and said everything was fine and took a picture from a different angle and said it would pass now. It wasn't till I got the trailer partially loaded and saw the trailer almost dragged on the ground that I realized that I needed a riser to safely haul the trailer so the next morning I went to the dealer in Dyersburg, purchased a riser hitch and the dealer helped me get the hitch changed and made changes to the the way the chains were set up and then I was good. Kudos to the dealer in Dyersburg for taking care of someone else's customer.

william crenshaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Roberts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Egerdahl 
Évaluation :
5

The was very friendly and helpful they had the truck clean an ready for me to pick it up....

Kristy Hindman 
Évaluation :
1

This location seemed messy and unorganized. I had requested a utility dolly that was approved on my reservation. Then when I got there to pick up the truck they told me they didn't have any. When I'm reality they were about 15 feet away in plain sight. They finally agreed they had one available. Once we got out to the truck we reserved we opened the back to load up the dolly and the state of the truck was horrendous. There were items left in the truck. Packing blankets throw about the truck. The truck itself was incredibly dirty. There was actually a layer of dirt all on the bottom of the truck. And what looked like clippings from bushes and hedges. Like someone used the truck for landscaping hauling. There was even a knife with a sharp exposed blade left on the side of the truck. I've never seen a U-Haul is such a bad state. The cab was really no better. Sticky wet substances all in the cup holders and in the hand hold in the door. Made you not want to touch anything. I took pictures of the back of the truck just for our protection because I just need the truck for a few hours to move a couple pieces of furniture and I didn't want to be responsible for the huge mess that was left for us.

Meredith Franks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samara Herkley 
Évaluation :
4

It is a local business, so there was not a long wait to be helped. Staff was very personable and professional.

Steven Smith 
Évaluation :
1

Dropping off was worse than the pick up. They would not check the truck for mileage, cleanliness or anything. It took two days to get confirmation that the truck was checked in. The "Thrift Shop" is filthy and smells bad. This is the worst place…and I wilnot be back.

Lou Reinisch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Granum 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tayla Crow 
Évaluation :
1

Completely disorganized. Person that checked me in was underage employee.

Carll Cole 
Évaluation :
5

Quick and easy

Cheryl Larson 
Évaluation :
5

Great customer service quick efficient service

Jenniffer Hawk 
Évaluation :
1

Took an hour and a half to get the trailer since they did not have a person trained on staff to take care of the reservation. They had to wait for the owner to show to complete the reservation which then took less than 10 minutes to do. Id recommend they train more than one person to do these if they are going to continue doing them.

Christopher McKeon 
Évaluation :
3

Define U-haul drop off locations with signs.

Justin Marek 
Évaluation :
2

I brought the truck back with the same amount of gas as when I received it and they charged me for 2 gallons of gas. On my way to turn it in, I fueled it up. The location is dirty, The truck was dirty. There was a furniture dolly in the back from the last rental. I made sure I returned it when I returned the truck. I returned the truck cleaner than when I received it. I will not be renting from this location again.

CLIFFORD MURPHY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica parras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Jared 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Robertson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna Galbraith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendall Turner 
Évaluation :
2

Well, all the blankets I got were unfolded and a mess. Nothing was explained to me at all. I was told to just drop the key off in the box, then the message told me to take a bunch of pictures and save $20. Ultimately I feel ripped off. Somehow my bill was way more than I imagined. Also, there were roaches in the truck! I hope somebody reaches out to me before I have to call!

William Payne 
Évaluation :
3

I did a mobile pick up and drop off. During the drop off the app kept kicking me out. I ended up having to go inside the store.

Christopher Rodriguez 
Évaluation :
2

We stopped and put $25 in the tank just prior to returning it. When we parked it Sunday night as we were told even though the text message I received just after leaving the dealership said I didn't need to bring it back until 12 Noon Monday, the fuel needle was above a quarter of a tank. Looking at the receipt, they obviously held to their promise no matter how much fuel was it I'd get charged a $30 fuel charge. I have to rent a truck again in a week or two... Uhaul will not get my business again. I'll be driving a yellow truck moving forward.

jason davis 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Travis Close 
Évaluation :
2

I did the online check in and was charged for going 6 miles over, even though I returned the truck with more than half a tank of gas. Absolutely ridiculous you would charge me for going 6 miles over at $1/mile when I returned the truck with much more gas then it had when rented. I am very displeased!

Brandon Noel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bourne 
Évaluation :
3

Super easy drop off but a bit confusing.

Mitchell Roe 
Évaluation :
1

Wasted an hour trying to secure the equipment from our reservation. The place had a monitor issue and couldn't reach in a corner for a needed click to continue.

Dena Coblentz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Douglas 
Évaluation :
5

The owner went out of his way to make sure I was able to get a trailer, he even drove to another location and brought it to me. A+ all the way!

Almon Poole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN FAULKNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Finley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn huffman 
Évaluation :
3

Personnel amical.

Lynch Major 
Évaluation :
1

Truck had a pack of cigarettes left in it and smelled of smoke. Key kept getting stuck in engine. Padlocks didn't work so we had to go out at 10pm and buy our own. Customer service didn't care about my complaints at all. Would not use Uhaul ever again.

Autumn Kelly 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL WHITE 
Évaluation :
1

We waited over an hour for our reserved truck to return back to the store. We were told by the female attendant that she rented the truck to deliver goods for the thrift store, then was told later by Chris that our truck was tripled booked by u haul. The cost of renting the truck more than doubled in a little less than a year ago

orben Jones 
Évaluation :
4

Truck charger didn't work, so our phone died en route. This wasn't even the truck requested so we spent a fortune in gasoline for a 15 ft when all we needed was a 10ft. Of course, no credit for the extra expense.

Adelaide Godwin 
Évaluation :
4

All went very Well for Me.

RAYMOND FINNELL 
Évaluation :
2

Truck stank of smoke, ashes all over. Poor customer service. Made huge mistake renting here, go to the real Uhaul on Hixson Pike.

Wayne Darinzo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEATRICE OTIM 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabor Hegedus 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIAN SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Robert Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL MOCNIAK 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TENA HARRIS 
Évaluation :
5

The staff was friendly, helpful, and well trained in your software, the pick up was quick and efficient. First impression on picking up at a Thrift shop was a little unusual. But they were great. I've rented in 2 other locations in Chattanooga, and this Thrift shop delivered a better experience than the "u-haul store" locations. Thanks Tim Gilmore

TIMOTHY GILMORE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion Cessna 
Évaluation :
3

The only issue I have is am a senior citizen with respiratory issues and the stench of smoke was overwhelming. The upside was that I could not find my hitch pin and the employees at site found one and gave to me which I will return when I get back

Glen Rudner 
Évaluation :
2

Truck was filthy in the cab and had been smoked in and the back was dirty as well. Will not rent from this location again

Shawn Thomas 
Évaluation :
1

I dropped the van off at the location after hours. I received an extra charge of $60 and the receipt didn't say what it was for.

JOSHUA ROSS 
Évaluation :
2

Truck was very dirty inside, pick up took 40 minutes even after I pre checked in online

Benjamin Harrington 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DENICE ECKLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN GRAF 
Évaluation :
1

This was the second and last time I will ever use this place. The people are rude and completely uncaring. You feel totally ignored and like you are a bother to them. Then on top of all that…I rented an appliance dolly (reservation made three days prior) along with a trailer. When I arrived the woman at the counter said they didn't have one. I asked where it was as I had reserved it. She said "I guess we rented it." I asked about other locations. She said she had no idea and that I would have to call around to find one. Absolutely horrible customer service.

Ken Holmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Speight Overman 
Évaluation :
1

I was on a tight schedule and when I arrived to pick up my rental no one was available to help me. After I called u-haul Chris called me and set up my rental over the phone. I then had to look for some one to help me hitch the trailer to my truck. I had to check the lights myself and hoped the brake lights were working. I will never use this location again.

DAVID SIMPSON 
Évaluation :
2

Since this store is not UHaul store, my reservation did not show in the system. Took too long to clear the trailer out.

HONG EAK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Mcmahan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY WHITE 
Évaluation :
1

They said they didn't have equipment ready and we needed to go to another UHaul place. They didn't offer to check for us. After visiting the other location they recommended they had no availability either. If I rebooked with another location the price for same-day rental went up. We called back to the original location and a man in another state answered and said he would handle. When we returned, the truck wasn't ready HOWEVER, they did take care of it - and the attendant walking us to the truck was VERY helpful. All in all it worked out.

Anda Ray 
Évaluation :
5

Great people highly recommend. Even bought a homeless guy some clothing while we were there dropping off

Julian Camp 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIAN MARLER 
Évaluation :
1

I had to wait 45 minutes past my scheduled time and there was glass in the back of the uhaul when I did get it. Also they didn't have the dolly I had reserved and the lady was rude to me while I waited and acted like I was putting her out by renting from them.

Rachel Alms 
Évaluation :
3

They notified me to make sure the gas for the truck was probably wrong. They were correct. <3

EDIEN FERNANDINI 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Todd Crum 
Évaluation :
4

I dropped the truck off when the business was closed. The location was very convenient.

Douglas Whittaker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK WILLIAMS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY SALINAS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Butcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY CHILDERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN SWENSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES ALLEN 
Évaluation :
5

Yes, From the lady at the Red Bank Thrift store to the guys that helped me unload the truck (Lebron) at the last minute were GREAT. Could not have been able to have done by my self. Very good attitude, friendly, and on time. Any way I sure will use this group of people again. They were very good to me!!!!!!

paul ladd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY CHILDERS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Cassidy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David McCarville 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY CHILDERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Brainerd 
Non les évaluations ont été soumises pour cet établissement.

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