The guy in the office was definitely the rudest I've ever encountered. When signing papers he threw the paper and pen at me and my sister and worst of all before our turn, he took the prior customers to their uhaul and showed them but when it came to us he literally threw the keys at us and told us go find the only van out there because he only had one van. Never again. I'll drive the distance for another location than to go back here again.Maria P.
Customer Reviews for Red Carpet RV Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Santa Ana, CA 92704
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h30 pm
- Dim : 10h am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service! Thank you so much ðŸ˜ŠLuc N.
Invest in people, not only in technology! The App sucks, customer support overloaded! If it were not for the site manager Dan, I would have never got a car!GRIGORIOS R.
Le client n'a pas laissé de commentaire.BRENILDA P.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.ROSALINDA A.
Guy who worked there had a terrible attitude and also didn't check our truck back in till 8 hours after we returned it. Do yourself a favor and go to Penske or Enterprise next time.KYLE W.
Le client n'a pas laissé de commentaire.JOSE L.
Gentleman at front desk provides top notch customer service!MARVIN V.
Treat your customers nicer. Definitely not happy with the way I was welcomed and treated when I first arrived. Made me feel very unwelcomed and if I didn't absolutely needed it, I would've gone to a different location.ROBERTO A.
Le client n'a pas laissé de commentaire.Lindsey G.
Things went GREAT I rented space for the month here. I used another truck to get here. I used Red Carpet to move out. IF i have to do it again, I'll only use Red Carpet for the whole thing. This is my 2nd U-Haul in 10 days. Moved a kid from Boise to Phoenix. GO U-HaulMatthew L.
Le client n'a pas laissé de commentaire.KADE H.
Agent was rude. Truck door lock was broken.Antony G.
Le client n'a pas laissé de commentaire.SABRINA G.
Le client n'a pas laissé de commentaire.PAUL V.
Le client n'a pas laissé de commentaire.MICHAEL F.
I was charged insurance that I have not asked for and I had to pay without showing me the break down.Mohamed J.
Worst customer service I have ever received in my life. Pitiful. Dishonest. Up-charge. Unprofessionalâ€"at best. Financial considerations aside: I STRONGLY urge any individual/couple/family/etc. to explore ANY other options rather than U-Haul for your next move. Fun Fact: even the Chatbot timed out mid-conversation and stopped replying. I am not an alarmist. Simply paying forward the knowledge of my [horrible] experience in the hopes that it helps to prevent someone else from going through the same.JEFFRY W.
everything was excellentBERNARDO B.
No onsite parking. Drop off different guy totally rude. Would not let me park truck overnight at facility and get it in morning.BERKELEY G.
I have the worst at customer service. I returned the vehicle the same day at 10pm. Now I'm getting over charged for returning my vehicle. I called uhaul to resolve the issue and nothing have happen. I called George Sandoval many time, the manager at that location he hasn't return my calls. This is very disappointing. I don't recommend coming here again.ANDREW P.
Le client n'a pas laissé de commentaire.Adrian S.
Made a reservation online where I was able to reserve and pick up a cargo van after hours by using the UHaul App. I made the reservation on May 5 for pick-up on May 7 @ 5:30 pm. ONE HOUR BEFORE MY SCHEDULED PICK-UP TIME I was called by UHaul and told that I could not pick up the van at 5:30 pm with the app, and I would have to show up in person during business hours to secure the pick-up. This caused an unbelievable amount of stress as that was my move-in day and I had to pick up the keys and finalize the lease contract at the new apartment AND secure the UHaul all within 1 hour. I was lucky the locations were relatively close to each other, so I was barely able to make it all happen with a LOT of help from my family. This location itself was fine, but the UHaul company ruined my night and nearly my entire weekend with their faulty reservation system, misleading claims, and unprofessional timing. BE CAREFUL RESERVING A TRUCK OR A CARGO VAN AFTER HOURS AT CERTAIN LOCATIONS.NICOLAS N.
Le client n'a pas laissé de commentaire.Diego L.
Le client n'a pas laissé de commentaire.BERNARD K.
Rude customer service. He did not wear a mask even though there was a posted sign in the office that it was required. It was my first time renting a Uhaul one-way and when I asked follow up questions the gentleman got impatient and said â€œI need to move on nowâ€. This place has had many bad reviews on google from other customers who also experienced rude service. They did not represent Uhaul well.MYHANH L.
Le client n'a pas laissé de commentaire.ROSALINDA A.
The location was small but the manager was thorough and prompt.MARVIN A.
Good conditions in general of the truck. The whole online experience was horrible. It depends on your location sharing capability on your phone and it did not work at all. I tried in two different phones with same results. Besides that all good.JOSE S.
Clean the cab of the truck. This truck had what appeared to be dried soda over most of the surfaces. I cleaned the driver side so I could use it. However especially with the current focus on cleaning touch surfaces, I was surprised to have this issue.Sherrie F.
Weak customer service.REZA H.
Le client n'a pas laissé de commentaire.GREGORY H.
The Representative can improve in customer service skills and be friendly! He was to impatience when inquiring about the products Uhaul has to offer.CARLOS C.
The manager is great only smellsROSALINDA A.
Le client n'a pas laissé de commentaire.CHRIS O.
I dropped off after hours and it was a fairly easy process. I've not heard from them so I assume everything is fine.IULIA R.
Counter guy has attitude problemsMd A.
The dolly I reserved was not put into the truck. I ended up receiving a refund for this item, but I forgot to check before I left and once I got to my location I realized I didn't have one.Emilee Z.
Très sympathiques et professionnels. They had what I needed and overall a great experience! Would reccomend!Marieann C.
Le client n'a pas laissé de commentaire.Leonardo A.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Ratul M.
I didn't start at this location. I went to the Harbor location where they told me they didn't have the vehicle, and that I would need to go to the Fairview location. He also told me I'd be paying $.99/mile, not 1,19 $. I had to take an Uber to the next location, costing me money since my ride had just left. That wasn't pleasant. Finding out at the Fairview location that there had been no adjustment to my mileage rate was also really annoying. Both Customer service people were nice. I was just annoyed by the whole experience and lack of communication ahead of time. Sure, you emailed, but it was a busy day trying to sort things out to get moving. Happy with service. Not happy with having to waste time and also pay more....Charles Chi L.
I knew it would be close to a two day rental but we were one hour over(25 hour rental) and I had to pay double for everything. There were chips on the floor and it smelled bad. They tried to charge me double for 2 dollies. If I didn't catch it, they would of charged me.Eugene Y.
Le client n'a pas laissé de commentaire.DOUGLAS C.
Great customer service thank youSandra F.
Only 4 trucks on small lot and was told we had no choice of getting larger truck so we settled for 15'. The office rep was helpful getting lock open for us (we had a problem opening it); but overall quick service.Jeannette P.
when I got the pick up truck she said the tank was full, the gauge was a little below full, I thought it was no big deal, before the returning of vehicle I filled up the tank to above previous point the fuel gauge was, I have a recorded video of this, but now on my bill I see a 10 $charge for gas. I am being charged 10 $extra! .Bahram F.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.Jia X.
The 800 number recommending the truck size was way off. It would be helpful regardless of number of bedrooms to ask what clients have to move. Our furniture barely fit in the 20 foot truck.Patrick S.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Xiaoguang L.
The guy that help out people there is an asshole forgive my leanguage but he had a customer before me. And he was not perfecional at allJOVANNI M.
The man who helped us was rude, mean and grouchy. We were late and he called us told us we needed to get there or wait until 3. We were encroaching his lunch break. They do not answer their phone.We had to speak to the main number.Moving is a stressful experience, but the customer service was outright horrible. There was graffiti on the side of the truck as well. My husband went to return the truck. He had trash in it. The man said I will charge you for it. My husband asked for the keys back. He got the trash out, and he asked where the trashcan was. He told him there is no trash can. So my husband had to use the key again to take the trash somewhere else. That was seriously ridiculous!!ZACHARY S.
Le client n'a pas laissé de commentaire.Robert B.
NOTHING - Tom and Lara are AMAZING. Who else goes past the call of duty to make their customers feel like they are important? During these days, NO ONE. Thank you Tom and Lara - don't know where I would go who would provide me with the hospitality that you both do. Stay safe everyone.. Mark Shelton Phoenix Agrotechmark S.
Revoke this locations partnership, the attendant, who may also be the business owner is completely unprofessional. The attendant was extremely rude, aggressive, and conformational. In addition, he did not wear a mask during Covid-19. Hands down worst u-haul experience ever.George D.
Lady in trailer was very rude!!!Crystal C.
The truck is very clean and practical I like!!!ðŸ˜ƒLuis E.
As easy as ot could be. Thank you!!Richard P.
Le client n'a pas laissé de commentaire.Eric V.
Le client n'a pas laissé de commentaire.Natalie K.
The customer service representative is very rude and impatient.David V.
Use your customer service skills, it doesn't cost anything to not be rude.Carlos C.
The representative was very rude. Very bad services. I'm also a retail/service owner, with a wekim T.
Great location and excellent serviceJeffrey H.
Le client n'a pas laissé de commentaire.oracio C.
I cannot say anything bad about this physical location. But u-haul as a company screwed up my reservation big time. I had scheduled a 20' truck to be picked up at 7am more than a week ahead of time. The night before I received a call letting me know that the location I had selected did not have it available until 9am. Which was fine at that point. I go to the location, and they don't even have a 20' truck available. No location within 15 miles had a truck available. Finally found one more than 25 miles away. Red Carpet didn't offer any type of comp for the major inconvenience, but I understand, it's not their fault. My move went from 7am to 12 pm by the time the truck was ready. I would still like for U-haul to provide some type of comp for the inconvenience of going out of my way (aside from the 50 $- which I won't see in my account for more than 3-4 days) some type of free miles would have been great. My initial round trip move would have been only 6 miles.Aurelio M.
Front driver side tire pressure was low (light on dashboard). Customer service did not find it worrisome. I was a bit perplexed as this truck would be used to have more heavier cargo once loaded. Stopped at gas station to put air. unacceptable that a flat tire was not addressed before handing off to us. MerciEmanuel J.
Smile when you greet a customer. Answer questions directly without sounding like you need to make the sale. I almost didn't use the service and wouldn't have if it wasn't for the fact it was 109 degrees outside to be doing trips on my truck. The location the woman could not smile for the life of her was in Santa Ana off of Fairview and Alton. First time ever renting Uhaul and last. A positive costs you nothing.rodrigo A.
The man working the desk was rude and unpleasant to work with. The only reason I kept my reservation with him was because it was a busy weekend and everyone else was booked up; otherwise, I would've not done business with them.Nick B.
Manager is late and extremely rude. Asked him simply if he was the manager and responded in a rude manner! Seemed like he had very little patience! I would've made more of effort an to correct him but I seriously needed the Uhaul... definitely would not recommend to my friends unless they want poor quality service!Jesse M.
The only reason I would recommend this location is because the woman that runs it was so helpful considering U-Haul completely fowled up my reservation. It cost me double to move that day because of the error. I will be contacting corporate.June L.
Nothing just keep it up good service and friendlyJOSE P.
Le client n'a pas laissé de commentaire.Ann T.
The location overall was great. However, when I reserved the truck I selected the truckshare 24/7 so that I could pick up the truck early, before the office opened. I confirmed this through your main telephone 3 times, and each time I was assured that I could pick it up at 8am. When I got there to pick it up at 8, I found out that I was scheduled for hand delivery. I had to wait until 9 when the office opened to get the truck. I needed to be back in Orange by 9, which is why I confirmed 3 times that I could pick it up early. I was on hold for over 30 minutes trying to get the problem resolved, but by that time the office was open. I was very disappointed in the level of professionalism displayed with uhaul. If you're not going to be able to pick the truck up until 9, that's fine, just don't tell me that I can pick it up early.Robert L.
Well beyond my expectations. Thank you.Hadi S.
Bad service from the guy working thereMANUEL C.
Le client n'a pas laissé de commentaire.Amit Y.
Le client n'a pas laissé de commentaire.Vanessa C.
Customer service was terrible and the woman who work behind the counter could care less about any of the customers that were in there including myself.Kevin N.
Picking up the van via app was a bit confusing.. I didn't know the process would take 20-30 minutes or I would've chosen a pick-up time half an hour earlier since we were on a tight moving schedule and had to be somewhere at a certain time. However, the van was super clean and well maintained, which was greatly appreciated!Anh N.
Great check in and drop offMelissa W.
Great service at this location!Jeffrey H.
Just ask for Tom and he will take great care of you and your needs. I have rented from him many times over the past, yet even now, he still asks me if I need any "Dolly's or Blankets" with my rental - What a Pro!!!mark S.
I Have used uhaula many times over the years and this was the first time I have been truly disappointed. We will never rent from this location again. (Red Carpet on Harbor in Costa Mesa) First, when we arrived, The â€œtrailerâ€ was unlocked with her purse and keys on the desk yet no one was to be found. We patiently waited. Next, she was not friendly at all. She was borderline rude. After we completed our move, the tru k engine light came on and read â€œengine power reduced. The truck was struggling going 30 miles and hour so I pulled over. I called the rental location Multiple times -no answer. I called the 800 number for customer service- no answer. I called for roadside assistance - the recording said to go online. I could not go online from the side of the road with limited cell service and my Phone battery was extremely low. Finally after 45 minutes wasted, I kept turning the engine on and off. The reduced power light went off so we took the longer route to avoid the freeway in case the truck broke down. Very upsetting and frustrating!!!!!!TANYA W.
Le client n'a pas laissé de commentaire.Nelson C.
Le client n'a pas laissé de commentaire.Jared W.
Laura, the gal in the office was easy to work with and answered all the questions I had during the check-in process. Only took about 5 minutes from start to finish. I was going to do the mobile check-in, however Laura was there, and, let's face it, great customer service from a real live human being is far better than any mobile experience. I would highly recommend this location to anyone looking to rent a truck, as it was quick, efficient and extremely easy.ðŸ'June R.
Le client n'a pas laissé de commentaire.rafael N.
Le client n'a pas laissé de commentaire.Ricardo H.
Le client n'a pas laissé de commentaire.ROY C.
The truck was old 102K miles. The team had a sign on the door that masks were mandatory yet didn't wear any. As in previous reviews I had low expectations and they were met. That said the truck had what I needed and I was billed correctly after returning it early.David D.
Le client n'a pas laissé de commentaire.Lauro S.