Poor communicationEddie N.
Customer Reviews for Red Hot Signs
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Live Oak, TX 78233
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Company sent me a text message at my pickup time saying my vehicle wouldn't be ready for another 1,5 hours. I explained this was unacceptable and they said the vehicle would be ready within 30 minutes. I showed up 30 minutes after my original pickup time only to find the business closed. They aren't even open on weekends (my rental was set for Saturday). UHaul needs to verify that pick up locations are actually open for business on the day for which they book equipment pick up.Xzavior H.
It took us almost an hour to pick up a contactless pickup because the reservation was changed. I had prepaid to avoid any delay and they ended up making me pay more.RANDY M.
Le client n'a pas laissé de commentaire.Val D.
Le client n'a pas laissé de commentaire.charles A.
Le client n'a pas laissé de commentaire.DAVID W.
I am unhappy with uhaul. I used less than 20 miles and returned the truck same day 2 hours BEFORE I was supposed to return it snd you are saying I haven't returned it and trying to charge me for 111 miles?! I am FURIOUS! Very upset and no one from uhaul is helping me! Only people from the location are trying to help. I'm extremely disappointed with uhaul.Adam K.
Very friendly and wonderful service!!DEBORA M.
I was looking for a U-Haul last minute on a saturday to get out of my apartment. Had to be out by end of business that Saturday had had not even started.. oops. After calling several locations with no luck, someone from U-Haul dispatch( I think?) was able to find me a truck and schedule me for a 1230p pickup at the Red Hot Signs location. I called before I headed that way to make sure the truck was actually there, and when I stated my pickup time, Geralyn at the location told me that closes @ 1200. Not sure how they set me a pickup time for after the place closes.. I briefly explained my situation and how I screwed myself. Instead of telling me "too bad, we'll be closed before you get here...) Geralyn asked me when I thought I'd be able to make it in. She agreed to wait for me until I got there. Giving up at least an hour or more out of her Saturday to help a customer, and doing it with a smile. I haven't experienced customer service like this since before the pandemic. She deserves to be commended for her hard work!!ALLEN M.
Le client n'a pas laissé de commentaire.Lynn M.
Le client n'a pas laissé de commentaire.HARRY F.
Le client n'a pas laissé de commentaire.Markie R.
The place was great had plenty of space the staff was friendly.Richard W.
Le client n'a pas laissé de commentaire.JOSHUA T.
Staff was very friendly.William K.
Le client n'a pas laissé de commentaire.Carlos S.
Actually dropped off after hours but someone from office helped us and was extremely friendly and patient was great helpErika L.
Le client n'a pas laissé de commentaire.VICKIE G.
Le client n'a pas laissé de commentaire.Amarisa C.
Le client n'a pas laissé de commentaire.CYNTHIA C.
I was charged a 20 fee for dropping it on Sunday afternoon when they were closed. I couldn't drop it off the next day when it was due because I had no way of getting a job home. There was nothing stating I would be charged that fee. Very sneaky/bad business practice and I would not rent from them again. What's the purpose of the key dropbox after after hours drop offs if I'm getting charged a fee.JOSHUA E.
Thank you very much for your help with getting me a truck! I turned Budget into the BBB because they took my deposit and then on my pick up date gave my truck to a cash paying customer and I had nothing then until I went to UHaul! THANK YOU for the wonderful service I received!!Marie R.
Very friendly and helpfulGAILENE C.
They were new to the process and no one really knew what they were doing. It took an hour and a half to rent a trailer.HENRY S.
Le client n'a pas laissé de commentaire.CHRISTIAN H.