Customer Reviews for Redmans Trailer Sales Inc
(U-Haul Neighborhood Dealer)

681 évaluations

120 Terryville Rd   Bristol, CT 06010
(Route 72)

(860) 516-0125

Heures

  • Mon–Sat
    8:30 am–4:30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(860) 516-0125

120 Terryville Rd
Bristol, CT 06010
(Route 72)

Services dans cet établissement :

Heures

  • Mon–Sat
    8:30 am–4:30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine P. 
Évaluation :
5

Only thing wrong is nothing ALL was perfect

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

There was a dead roach on the bed of the van! I don't come from roaches and that was disgusting and disturbing!

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL S. 
Évaluation :
5

Prompt,curtious,friendly.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

The location and people there were great; really no complaints at all...

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Quick convenient and easy in and out

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Truck was ready for pickup upon arrival Very quick and seem less from time of arrival to time of departure with truck rental

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juleiska R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashon C. 
Évaluation :
3

The trailer was missing a license plate. I drove 14 hours in fear of being pulled over and ticketed for driving without a license plate. I was supposed to get emailed at least a picture of the plate which I was told but never received it. Other than that the trailer worked as it should.

frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyra K. 
Évaluation :
3

I believe the level of gas was incorrectly estimated so I was overcharged.

Michael A. 
Évaluation :
5

No complaints/ keep doing what you're doing. Merci

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marned C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
4

The 19,95 24 hours rental should not be display on this vehicles, I was not expecting over the pass miles charge I end up paying 80$ excluding the gas I totally understand any way not happy how expensive, this is way to out of the budget the Truck was pick up at night and was park in my driveway for the next day moving boxes betweens thomaston ct and southbury ct which is not far at all and this price of 80 on my return come on !! Not happy never used this again

Guillermo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham P. 
Évaluation :
5

Everything was great. Folks at Redmans were friendly and courteous

STEVEN J. 
Évaluation :
4

The windshield was not clean and the loading area had to be blown out with a leaf blower. Better cleaning would be nice

Raphael D. 
Évaluation :
3

the only thing was that it was not swept clean.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
5

Great people

Andrea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian R. 
Évaluation :
5

The people there were helpful and nice.

Richard H. 
Évaluation :
5

Paul went above and beyond to make sure pickup and drop off went very smoothly. Definitely will be back.

Mark M. 
Évaluation :
5

everything was great, Addy is yhe best part of the visit!🐾🤓

Zita D. 
Évaluation :
5

Was very satisfied

Helene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauretta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Don' allow customers to smoke in vehicles. My rental vehicle reeked of cigarette smoke. Disgusting!!

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK V. 
Évaluation :
5

I was quoted a base price of $360, but the price was $450. This was very disappointing.

WILLIAM R. 
Évaluation :
4

All good

Deborah D. 
Évaluation :
3

No. Everyone was friendly and efficient. We'd rent from there again if the need arose.

Laura O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
3

U-haul used to be my go to place for truck and trailer rentals.Lately when I make a reservation I receive an email later stating that my pickup location has been changed. When it is with a truck rental and I have o pay mileage it can add to the overall cost and due to this I have cancelled several reservations due to a change in pickup location. U-haul has become a last resort for my rentals due to this.

Hans S. 
Évaluation :
5

Very friendly. Efficient. Easy parking for the trailer.

Vicki M. 
Évaluation :
3

I like Redman's, they are a good company. If they are responsible for trailer maintenance then they dropped the ball. The right rear tire was bald and had two slices at least an inch long and a place that a bubble was forming. Road service: staff up to answer your phones, don't tell me to go to Uhaul/help and be in control of the entire process. Uhaul should answer a phone call not keep me on hold for over 40 minutes...

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Check-in & out was very easy at Redmans

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Robert C. 
Évaluation :
5

Customer service really great with super friendly staff. Quick service at its a smaller uhaul location overall.

Tanya O. 
Évaluation :
5

Very Professional and helpful.

Robert S. 
Évaluation :
2

I went to pick up a truck at 7 pm, and the business closed at 5, but it was set up in a way where I had to go to the counter to pick up the truck. I was there for an extra hour trying to get it fixed with customer service on the phone, time that I had planned to be loading up the truck. Additionally, I ordered moving blankets, they were not provided.

Samuel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

I believe the staff should inspect all of the trucks before they are rented. The day after I returned the truck we used a staff member called me to say that the ramp in the back was bent. I explained to the staff member that it was already bent when we got the truck. We didn't use the ramp for that reason because it looked messed up to begin with. He said okay no problem and hung up. Then they charged me $12 for gas when I returned the truck at the level it was when I got it. When we got the keys initially they said the truck had a half a tank of gas and it needs to have a half a tank when we brought it back. I checked the gas as soon as we got the truck and it wasn't half full. It was under the half mark by about a half of an inch. So I replaced the gas we used and made the tank back to the level it was at when we got it. Got charged for gas we didn't use Everything else was great and the truck was a big help. Just wish staff did better inspections of their vehicles before each renter to ensure people aren't being accused of other peoples damage done

Aleecia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
3

Was told I wouldn't pay a convenience fee like noted in reservation for returning in key drop, was still charged. Truck had empty beer bottles in drivers side door.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Calling U-haul to make changes to my reservation was ridiculous! HORRIBLE WAIT TIMES - WAS NOT ABLE TO GET THROUGH!!

Steve V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

WE were told the truck had 3/8 of a tank of gas. When I drove off I realized that it was on empty so I immediately had to get gas so I wouldn't get stuck. I should receive a refund for the 3/ 8's of a tank of gas. I did not appreciate this.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
3

The van was dirty with animal hair all over and smelled awful like a barn. We couldn't get the smell out of my cloths after I picked it up. It was gross I had to lysol it and use spray to mask the smell..

melissa V. 
Évaluation :
3

The cab was dirty upon pick up, the brakes were grinding badly, online check in and return were cumbersome.

Michael D. 
Évaluation :
3

Website said establishment was open. Got there and it was closed and fortunately I was able to use my phone to complete the return. Not everyone would have ability use their phone to complete the process.

MARK P. 
Évaluation :
1

Tire maintenance was lit on dashboard of Truck, leaving concerned that tire pressure was low and would I have an issue after truck was loaded Also brakes were grinding at each attempt to use brakes leaving me Concerned will truck brakes fail when needed Customer service agent Just laughed after I told him upon returning the truck

tiara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnson G. 
Évaluation :
5

The gentlemen at this shop are wonderful guys , extremely helpful, kind and jovial. Real pleasure encountering this shop.

ROBERT B. 
Évaluation :
5

Very easy service

Karen D. 
Évaluation :
5

The employees were all very courteous and accommodating making this a pleasant experience

William T. 
Évaluation :
2

Locks for trucks not available. Also had to wait 45 minutes past pick up time for previous renter to return the truck. On positive note, staff was friendly and courteous.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Same as above. Not penalizing Redmans for an incredibly poor start from Uhaul corporate. Redmans (and Citizens Storage) saved me from not using Uhaul ever again.

TREVOR FREDRICK D. 
Évaluation :
4

It would help to have a larger sign by the road that indicates it's a uhaul rental place.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

These guy's know their business, I'll rent from them again.

Adrick M. 
Évaluation :
5

Excellent service à la clientèle.

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY A. 
Évaluation :
5

Great resource in my town, will use again. Thank you Redman's

Joseph I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Nothing. Vehicle was clean and ran flawlessly. Personnel was friendly and efficient.

STEVEN J. 
Évaluation :
4

The person who took my reservation (not someone from Redmans) put it down for the wrong day. She scheduled me for a pick up on the same day as I called rather than the next day as I wanted. Therefore when I came to pick up the van it wasn't available.

Richard S. 
Évaluation :
5

Fabulous U-Haul dealer!

William S. 
Évaluation :
1

As a frequent customer I was dissatisfied with this location the Uhaul was filthy and service was bad definitely a misrepresentation of Uhaul. As an African American women I was VERY uncomfortable there

Mallory B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page