Customer Reviews for Redmans Trailer Sales Inc
(Concessionnaire U-Haul dans le voisinage)

635 évaluations

120 Terryville Rd   Bristol, CT 06010
(Route 72)

(860) 516-0125

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 4h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/6/2021 - 1/31/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(860) 516-0125

120 Terryville Rd
Bristol, CT 06010
(Route 72)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 4h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/6/2021 - 1/31/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I was quoted a base price of 360 $but the price was 450 $. This was very disappointing.

WILLIAM R. 
Évaluation :
4

All good

Deborah D. 
Évaluation :
3

No. Everyone was friendly and efficient. We'd rent from there again if the need arose.

Laura O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
3

U-haul used to be my go to place for truck and trailer rentals.Lately when I make a reservation I receive an email later stating that my pickup location has been changed. When it is with a truck rental and I have o pay mileage it can add to the overall cost and due to this I have cancelled several reservations due to a change in pickup location. U-haul has become a last resort for my rentals due to this.

Hans S. 
Évaluation :
5

Very friendly. Efficient. Easy parking for the trailer.

Vicki M. 
Évaluation :
3

I like Redman's, they are a good company. If they are responsible for trailer maintenance then they dropped the ball. The right rear tire was bald and had two slices at least an inch long and a place that a bubble was forming. Road service: staff up to answer your phones, don't tell me to go to Uhaul/help and be in control of the entire process. Uhaul should answer a phone call not keep me on hold for over 40 minutes...

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Check-in & out was very easy at Redmans

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Robert C. 
Évaluation :
5

Customer service really great with super friendly staff. Quick service at its a smaller uhaul location overall.

Tanya O. 
Évaluation :
5

Very Professional and helpful.

Robert S. 
Évaluation :
2

I went to pick up a truck at 7 pm, and the business closed at 5, but it was set up in a way where I had to go to the counter to pick up the truck. I was there for an extra hour trying to get it fixed with customer service on the phone, time that I had planned to be loading up the truck. Additionally, I ordered moving blankets, they were not provided.

Samuel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

I believe the staff should inspect all of the trucks before they are rented. The day after I returned the truck we used a staff member called me to say that the ramp in the back was bent. I explained to the staff member that it was already bent when we got the truck. We didn't use the ramp for that reason because it looked messed up to begin with. He said okay no problem and hung up. Then they charged me 12 $for gas when I returned the truck at the level it was when I got it. When we got the keys initially they said the truck had a half a tank of gas and it needs to have a half a tank when we brought it back. I checked the gas as soon as we got the truck and it wasn't half full. It was under the half mark by about a half of an inch. So I replaced the gas we used and made the tank back to the level it was at when we got it. Got charged for gas we didn't use Everything else was great and the truck was a big help. Just wish staff did better inspections of their vehicles before each renter to ensure people aren't being accused of other peoples damage done

Aleecia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
3

Was told I wouldn't pay a convenience fee like noted in reservation for returning in key drop, was still charged. Truck had empty beer bottles in drivers side door.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Calling U-haul to make changes to my reservation was ridiculous! HORRIBLE WAIT TIMES - WAS NOT ABLE TO GET THROUGH!!

Steve V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

WE were told the truck had 3/8 of a tank of gas. When I drove off I realized that it was on empty so I immediately had to get gas so I wouldn't get stuck. I should receive a refund for the 3/ 8's of a tank of gas. I did not appreciate this.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
3

The van was dirty with animal hair all over and smelled awful like a barn. We couldn't get the smell out of my cloths after I picked it up. It was gross I had to lysol it and use spray to mask the smell..

melissa V. 
Évaluation :
3

The cab was dirty upon pick up, the brakes were grinding badly, online check in and return were cumbersome.

Michael D. 
Évaluation :
3

Website said establishment was open. Got there and it was closed and fortunately I was able to use my phone to complete the return. Not everyone would have ability use their phone to complete the process.

MARK P. 
Évaluation :
1

Tire maintenance was lit on dashboard of Truck, leaving concerned that tire pressure was low and would I have an issue after truck was loaded Also brakes were grinding at each attempt to use brakes leaving me Concerned will truck brakes fail when needed Customer service agent Just laughed after I told him upon returning the truck

tiara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnson G. 
Évaluation :
5

The gentlemen at this shop are wonderful guys , extremely helpful, kind and jovial. Real pleasure encountering this shop.

ROBERT B. 
Évaluation :
5

Very easy service

Karen D. 
Évaluation :
5

The employees were all very courteous and accommodating making this a pleasant experience

William T. 
Évaluation :
2

Locks for trucks not available. Also had to wait 45 minutes past pick up time for previous renter to return the truck. On positive note, staff was friendly and courteous.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Same as above. Not penalizing Redmans for an incredibly poor start from Uhaul corporate. Redmans (and Citizens Storage) saved me from not using Uhaul ever again.

TREVOR FREDRICK D. 
Évaluation :
4

It would help to have a larger sign by the road that indicates it's a uhaul rental place.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

These guy's know their business, I'll rent from them again.

Adrick M. 
Évaluation :
5

Excellent service à la clientèle.

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY A. 
Évaluation :
5

Great resource in my town, will use again. Thank you Redman's

Joseph I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Nothing. Vehicle was clean and ran flawlessly. Personnel was friendly and efficient.

STEVEN J. 
Évaluation :
4

The person who took my reservation (not someone from Redmans) put it down for the wrong day. She scheduled me for a pick up on the same day as I called rather than the next day as I wanted. Therefore when I came to pick up the van it wasn't available.

Richard S. 
Évaluation :
5

Fabulous U-Haul dealer!

William S. 
Évaluation :
1

As a frequent customer I was dissatisfied with this location the Uhaul was filthy and service was bad definitely a misrepresentation of Uhaul. As an African American women I was VERY uncomfortable there

Mallory B. 
Évaluation :
5

My experience with the staff at Redmans was good. No complaints there. Truck wasn't cleaned but not a big deal for my moving purposes. Interior was covered in dirt and animal fur. The tire maintenance light was on as well. Truck could've used a little attention before being rented out.

Shelly R. 
Évaluation :
3

What started out to be 19,95 $ ended up costing 70,00 $ plus. I could have had the items purchased delivered for less than I had to pay uhaul with all the extras charged. Learned my lesson the hard way. Won't do that again.

Janet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Nothing it was quick and easy

Damion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

They were very easy to deal with. I have already recommend them to other people. Great job for the times we have with the Covid-19. Very reasonable in price. Nice experience!!

daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

The truck's engine light was on during the entire 8 hour period. The Tow/Haul light was also on, whatever that was? The ride was a little rough in places. Overall, the 15-footer was quite good at higher speeds. Very clean in the back. Ramp was a god sent seen we were moving some bulky pieces from an artist's studio into storage. My 2nd rental with Redman's in Bristol CT. Very professional and helpful. USB port was a plus for my phone. That was not on the van I rented end of December.

Nick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Nothing. Staff was safe and friendly under the circumstances. It was a great experience.

Cynthia T. 
Évaluation :
5

The trailer would have been easier to use if it was equipped with a tongue jack wheel. I had to haul around a hydraulic jack.

Ronald B. 
Évaluation :
5

Nice guy at the location.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gilman C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

There was a check engine on the dash when I pick it up and remained on the dashboard for the time that I had it. Otherwise no issues.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerard S. 
Évaluation :
5

Truck was really dirty from inside.

dushyant D. 
Évaluation :
1

Gave me the wrong truck. Truck was under a quarter of a tank and then charged me when I returned it the same way. Better credit my credit card.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
5

What to mention the front passenger's side front tire should be examined incase of a slow leak in the vehicle I had rented. Drove to the state boarder that's when the low pressure light went on. We stopped at a gas station and brought the air level up (didn't trust the instrument gauge on the pump so we only brought it up at minimum to ensure the warning light would not trigger). From that point we made it back to the rental place without incident on the same day renting the truck just after the business office had closed on Saturday,. As instructed, I had also filled up the gas tank prior to dropping off the truck at the rental place. It was a pleasure to do business with you, your business location was so convenient and everyone I had talked with were so kind and helpful, this includes your main rental center who directed me to various rental locations nearby! Thank you so very much, it was a pleasure doing business with you! :-)

Rita A. 
Évaluation :
5

I appreciate the social distancing measures Redman is taking to keep their staff and customers safe.

JODY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah O. 
Évaluation :
5

Good times.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri F. 
Évaluation :
5

Thanks again. Second time renting from Redmans. Great job!

Marc N. 
Évaluation :
5

Redman's is a great place to rent equipment from ! support local businesses like Redman's because they are Involved in the Bristol community and frequently donate Their equipment to help Parks & Recreation and B.E.S.T. 4 - Bristol Drug Free Community Coalition.

Christina S. 
Évaluation :
5

Excellent service à la clientèle. Bed of van could have been better swept upon pickup. I actually left it cleaner than when I got it. That was minor and the folks at Redmans really take of the customer which makes up for that.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Great job guys, thanks for making it quick and easy. I already made another reservation......Thanks team Redmans!!!!

Marc N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

This is the second time I've rented a truck with a dolly and both times there has been an issue upon returning with getting charged twice for the dolly. I could not complete the mobile check in due to the extra charges. I think this needs to be addressed. Other than that everything was good.

salvatore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Select pick up spot closer to customer. I requested to get truck in Plainville which was 10 miles closer to my house. Was disappointed I had to go to Bristol That is reason why mileage was more.

James H. 
Évaluation :
5

None - all good!

James L. 
Évaluation :
5

The people at Redman's Trailers in Bristol, CT. were excellent. No problems or concerns of any kind.

Jeff A. 
Évaluation :
4

Furniture dolly that we reserved several wools ago not available. Made move much more difficult and time consuming

James S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page