Évaluations des clients Refound Treasures

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Refound Treasures

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Lisa W. le

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Le client n'a pas laissé de commentaire.

Dave R. le

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Le client n'a pas laissé de commentaire.

lester C. le

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Le client n'a pas laissé de commentaire.

Keith B. le

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The owners were great! Both were friendly and helpful.

Timothy B. le

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The software was having issues and it took a lot of time to process. Individual at the location was doing all that he could to expedite the process. Was a software issue (slow and kept kicking him out).

Kenneth L. le

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The location is not well marked to find it and I just drop the equipment and walk to find the place to hand in paperwork. No one saw that I was their with equipment or see if needed a hand with it.

Joyce B. le

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Computer system

debbie T. le

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Help the owner with keeping equipment in working order.

Holly W. le

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The location and people there were fine but the overall experience that i had with uhaul as a company was a little disappointing.

sheldon F. le

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Le client n'a pas laissé de commentaire.

paul J. le

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Le client n'a pas laissé de commentaire.

alan L. le

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U haul at refound treasures , is the best u haul dealer I have ever been to. They are extremely helpful , and the truck was the best u haul , I have ever rented. They go above and beyond for the customer. I highly recommend them.

Joyce B. le

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Fix your computer system. Took most of an hour and more to complete transaction. Time lost for my project and the volunteers waiting to get started . The staff of Refound Treasure were patient and courteous throughout the ordeal. I am a return customer but had to go through all information again. Computer cycled many times on input. Slow responses and uploads. I will be back and hope it works better.

sarah E. le

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The staff at the Middlefield Co-op are always helpful and friendly. They are knowledgeable about what U-Haul would fit my moving needs.

sabrina B. le

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Le client n'a pas laissé de commentaire.

phil G. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

Eugene D. le

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I think you guys need to give me a 25 percent refund for not complying with my original request. My confirmation email stated I was to pick up a 20 foot truck from the burton Ohio kinsman location. And that that place had a very rude lady that I had to wait over 45 minutes to be serviced due to a customer before me paying for a mirror that was missing from his truck. BUY THE INSURANCE PEOPLE!!!! And then she finally was able to tell me my reservations were changed. She was rude and crude and not very nice. You need to pay me for the error and abuse. But the Middlefield location off of 608 was great! In and out and satisfied.

EILEEN M. le

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Le client n'a pas laissé de commentaire.

SALLY N. le

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Le client n'a pas laissé de commentaire.

nancy C. le

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Closed when I dropped trailer off. I left note with my cell #. So they could call to verify return of trailer and that did not happen. I was charged for trailer b4 I got home.

david W. le

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nothing

donna G. le

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Had to waste 2 days getting the truck and car hauler that I rented fixed.

alyssa L. le

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The guy that did my application to rent this u haul was really nice and was very helpful at getting me the right u haul that i needed.

robert W. le

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Nothing. All went well!

Jeanetta A. le

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Le client n'a pas laissé de commentaire.

joe V. le

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Le client n'a pas laissé de commentaire.

dean M. le

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Le client n'a pas laissé de commentaire.

Pam C. le

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The new system is terrible at remote locations. We had to go from Warren, Ohio--which had many, many, many U-Hauls--to Middlefield, Ohio, which had ONE, but it was the only place in the region with a 15 foot u-haul that could be one-way. We actually had to leave the site and go to lunch and return to get the contract DONE. Several hours when your electronic system didn't work. Then we got it done, but NEVER were informed that we couldn't return it early and save $$$. It was returned 1 1/2 days early. No one had told us that we were stuck with it for the full four days without a refund. You owe us a refund. I am going to the Better Business Bureau unless I hear back.

karen M. le

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Le client n'a pas laissé de commentaire.

darci D. le

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Le client n'a pas laissé de commentaire.

christian R. le

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I rented a 5x9 trailer for 24.99 a day picked it up Monday at like 2:15 dropped it off Tuesday at like 2:30 and got charged for 2 days unbelievable If I would have known I would have paid $55 do you use a trailer for one day I would have went somewhere else

susan C. le

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Le client n'a pas laissé de commentaire.

alan L. le

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Truck was an automatic . Gear shifter was a little stiff. But it did good. Frank was extremely nice. I would recommend his u haul business to friends and family. I would go there again. In fact I will in a few weeks .

Todd B. le

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Just keep doing what you do, Frank was very customer oriented and friendly. The Customer Service was appreciated.

TIM C. le

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Le client n'a pas laissé de commentaire.

Kelli H. le

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The truck was clean-ish but not stellar. The location was a huge problem because the GPS would not find my phone and apparently, this is a problem with this location. Additionally, I tried to do an after hours pick up initially and the van was not staged so it was a HUGE waste of time and caused other headaches for my business. I am very unsatisfied with my experience. The only person who really was able to give me any helpful service was the field manager, Ryan.

Carla S. le

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We were charged $100 over what we were quoted online. We were 1 1/2 hours late bring back the van so I understand an additional $19.99 charge. However, they charged us for over mileage which we weren't. The mileage allowance was 400 miles and we came in at 389. The people at Refound Treasures were rude and said it wasn't there fault. However, when I talked to the regional Uhaul rep, they said the charges were based on Refound's input. Also, the van was absolutely filthy. There was mud all over the floor and the windows had some sticky substance where it looked like something was taped to them. We will never rent from this location again and we have rented vehicles here for the past 10 years with charges exceeding $700.

Paul T. le

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Work out electronic bugs for faster, better service.

betty H. le

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Loved the flexibility you offered us. I had never rented a UHaul before, but we had a great experience. One recommendation for added safety: Clean the inside of the windshield regularly. We brought the truck back at night in a driving rainstorm and my son reported that the film on the inside made seeing somewhat difficult because it added to the glare.

steven G. le

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Le client n'a pas laissé de commentaire.

paul W. le

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Extremely accommodating and friendly location...

jeremy K. le

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Awesome service, great people!!!

annette S. le

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Everyone there was super nice, the vehicle was great (clean!!) -- thank you for a good experience!

Christopher N. le

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Upon getting the uhaul, the snow was plowed in behind it, there was a sheet of ice under it and it had not been cleaned off. I went out to the van and pushed what snow and ice off of it that i could by hand. Then immediately i had spinning tires. I went back into staff and figured that they would just switch me over to the van out front that was clean and ready to go.. not the case. I went out with the female employee who insisted that we would get it out. I was the one who shoveled it out while she threw salt at it. After many attempts with her as the driver and me pushing it it still wasn't out. after about 30 minutes of trying I managed to get it out. After that while I was driving it I quickly noticed how dirty the interior windshield was. The van had just over 9k miles and i bet it was never cleaned, touched plenty but never cleaned. The cup holders where full of crumbs same with the top of the steering wheel center console. There is a cup holder by the driver side door that had a nasty candy wrapper in it and sticky something around the outside. Even though you sign that you will sweep out the back, there is no way that was done. the van had registration out of Arizona the tires where worn down enough that the van had plenty of difficulty in the slushey icy conditions. I managed to get it tires spinning several time and normal driveways. All in all not impressed and doubtful that i would go there again even though its the closest one to where i live.

carmen C. le

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The service at this location was excellent. I called a day earlier to what I believed was another local u haul location that ended up being a call center probably in another country. I was on the phone for 1/2 hour trying to get information on renting a 5 by 8 trailer and was told that I couldn’t get a quote or pickup location without giving my credit card information, after giving the information and much frustration finally was told that what I needed was not available on the day I needed it. I never did find out the location and cancelled the order before hanging up and was still emailed a confirmation of the order that I canceled. The next day I called a location close to my house and was taken care of within 5 minutes by a friendly, professional that understood what I wanted and had it taken care of without issue.

MAUREEN F. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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It was easy to pick up. The only thing on this transaction was the place did not have my on line order . I am sure it was just a glitch. Staff was helpful and just a good experience overall.....

Jacqueline H. le

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Le client n'a pas laissé de commentaire.

cheryl I. le

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These people are helpful, kind and easy to work with. They are fast and efficient and every time my truck is ready and waiting for me to use. They are a good location too.

Bryan D. le

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Everyone from the rental location to Uhaul customer service was very friendly, but it was nerve racking to not find out my pick-up location until the day before and then the best location's hours changed my schedule significantly. Otherwise, the pick up location and people were fantastic.

Craig F. le

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Le client n'a pas laissé de commentaire.

lauren B. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

Ann M. le

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Le client n'a pas laissé de commentaire.

Bob R. le

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Le client n'a pas laissé de commentaire.

Bob R. le

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Le client n'a pas laissé de commentaire.

anita H. le

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Le client n'a pas laissé de commentaire.

james H. le

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very pleasant people to work with

steve O. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Frank and MO at Refound Treasures are great. Very friendly and good customer service. I wouldn't change a thing (unless you can lower your prices). Thanks!

cheryl I. le

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Nothing needs to be changed. Renting a van was quick, easy and very painless. Great people to work with and very efficient. Loved just how easy it was to rent a vehicle. Fast and painless. Keep up the good work with customer service.

Catherine L. le

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Excellent customer service very knowledgeable.

jim S. le

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Le client n'a pas laissé de commentaire.

william G. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

jim S. le

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Le client n'a pas laissé de commentaire.

darcy A. le

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Le client n'a pas laissé de commentaire.

Tony O. le

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Le client n'a pas laissé de commentaire.

kent W. le

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Le client n'a pas laissé de commentaire.

beverly V. le

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Thank you

michael S. le

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Before I ever pulled the van out of the lot it was showing that it was due for an oil change and had low tire pressure.

Gerald L. le

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Very helpful, excellent experience.

tony T. le

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Le client n'a pas laissé de commentaire.

Joyce B. le

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Le client n'a pas laissé de commentaire.

christopher S. le

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Le client n'a pas laissé de commentaire.

James E. le

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Very convenient location. It’s also the location where I made the reservation. The staff was very helpful.

jim H. le

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They were ready for us when we arrived and very accommodating letting us pick up the unit the day before as we needed it early in the morning. Very friendly and nice people. Great service!

Ronald K. le

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Le client n'a pas laissé de commentaire.

fred A. le

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Really nice people to work with. Keep doing what your doing. Very happy! Thanks for all your help.

darcy A. le

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Le client n'a pas laissé de commentaire.

linda Y. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Business was extremely cluttered. Very unorganized. Floors were unkept and dirty. Trailer was filthy dirty when picked up. Cleaned it up before I used it. And then cleaned it again after I used it. Would not recommend this location to a friend.

jennifer K. le

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Le client n'a pas laissé de commentaire.

MAUREEN F. le

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Le client n'a pas laissé de commentaire.

renee B. le

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Le client n'a pas laissé de commentaire.

jim V. le

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Le client n'a pas laissé de commentaire.

mary pat G. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

mary pat G. le

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Le client n'a pas laissé de commentaire.

cheryl I. le

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Remind renter where the fuel tank is.

Jason K. le

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None

colette S. le

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I rate the whole business refound treasures a 5 gold star. The owners are honest and provide the best service ever. The atmosphere Is uplifting and no drama. No problems. Great business great people :)

ronald K. le

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Le client n'a pas laissé de commentaire.

joe M. le

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Le client n'a pas laissé de commentaire.

rachel V. le

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Always a great experience at this Uhaul dealer - fast, efficient! Thank you

David S. le

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A week before I needed the truck I stopped in to reserve it and mentioned that the left rear tire was low on air. I was assured it would be taken care of. I also suggested to check for a nail or puncture. I was assured it would be looked at. During the week I called to confirm the time of pick up and mentioned about the left rear tire being low. I was told it would be taken care of. When I arrived, the tire was almost FLAT! I had to find a station that had a public air pump - the tire gauge showed only 5 lbs ! It wouldn't have been so bad if I didn't mention it twice in advance to 2 different people. Other than that , the van was clean and the folks where pleasant.

edward K. le

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Your there!