Customer Reviews for Regency Mart
(Concessionnaire U-Haul dans le voisinage)

122 évaluations

9015 Quioccasin Rd   Henrico, VA 23229

(804) 740-3191

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 12h pm
  • Dim : 7h am à 12h am

Services dans cet établissement :

Pour nous contacter

(804) 740-3191

9015 Quioccasin Rd
Henrico, VA 23229

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 12h pm
  • Dim : 7h am à 12h am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
3

The check out process for dropping off the truck was pretty straight forward and easy.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conner A. 
Évaluation :
5

Sounded like something wrong with transmission but truck was clean and no other complaints

Tammy W. 
Évaluation :
1

When I got the truck, the person helping me didn't follow my reservation and changed the return location without telling me. They also claimed they didn't have any hand carts even though it was stated online to be available. They didn't look at my original reservation to see everything requested or not and wasted at least 15 minutes of both our time because of this. I will never go back to this location and I recommend Uhaul revoke this location's ability to rent out.

Lane C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kilder T. 
Évaluation :
5

Need air in 1 tire

Crystal S. 
Évaluation :
1

This location needs a lot of improvement Uhaul communication to this location wasn't accurate in the system with milage taking an extra 30mins just to get the correct milage to sync with the truck and the app. When we got the truck to the house and took a deeper look, we noticed broken glass, bullet shells, and a lot of dirt, especially in the mom's attic area. We had to mop the truck ourselves before we even felt comfortable putting our things in the truck. That's why we prefer the actual Uhaul store locations vs these vendors at gas stations etc...the original location didn't have the size truck we had reserved. If we did it again we would never want to go back or recommend this location.

Matthew M. 
Évaluation :
1

Reserved a 20' truck and 36 moving blankets/pads for a 1-way move. Reservation as accepted 1-2 weeks in advance. The day of the move/pickup, I get to the location and was informed that they will not let me take a 20' truck on a one-way. Then, they only have 5 of the 36 moving blankets/pads that were reserved as well. Had to go to another location to get the blankets/pads and then had to throw out stuff that I didn't intend to because we couldn't fit it in the 15' truck that they had available.

Alexander S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errick B. 
Évaluation :
4

Very friendly dude helped us. Van had funky smell from prior customer

Steve M. 
Évaluation :
5

This was quick and super easy. We will rent from here again. Awesome customer service...so nice.

Amy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Santhosh Kumar G. 
Évaluation :
3

Mobile check-in did not work at this location. Van had dried mud in the driver's footwell and steps. Three tires were at least 15 lb low.

Clark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olvin M. 
Évaluation :
5

Fast friendly service.

Bradley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarke W. 
Évaluation :
1

Provide clean furniture pads. Don't charge additional fees for returning the same dirty pads.

Michael E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kilder T. 
Évaluation :
1

We were charged for our rental a few times all different amounts when you call them we can not seem to get the person we need. We had the truck 10 hours filled it up and put under 60 miles on it and now we are charged almost 300 dollars and it was understood it would be fixed when we contacted them we were charged again.I would not give any credit cards or bank info.

Sherman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

I plan on using them when I go to move, they are nice, friendly, and efficient!

Deanna B. 
Évaluation :
1

My truck was not there at the time scheduled. I booked this location because it said I would receive $50 if my truck was not there, which i did not. I was then given a van-- two hours after my initial reservation time-- which required more trips than I had originally planned for with a larger truck. I was promised that this would be dealt with and I would be charged LESS than my original quote. Instead, I was charged more. My move was delayed two hours, extended by two hours due to multiple trips, and because of the delay I then had to move in the middle of a rainstorm. Absolutely would NOT recommend this location or U-Haul due to the lies and EXTREME inconvenience I suffered.

Frederick P. 
Évaluation :
2

The app to return the equipment was not working adequately. The locations of the equipment pick up and drop off was a third party and the attendant was unable to assist me with troubleshooting. Called customer service and the wait time to speak with an agent was 40+ minutes. Although, it all worked out in the end, the app being the only way to provide proof of return is not ideal. I would have much rather gone to a u-haul establishment.

Kyle T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Prasanth Y. 
Évaluation :
3

Mileage out was incorrect. Told staff and they said they would correct and only charge for 30 miles driven. Was over charged by 20 miles. Not a major deal but pretty sloppy work

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
1

Had to wait 30 minutes to pick up van because the return had not been entered the night before. Furniture dolly not available. Furniture pads were soaking wet and unusable. Charges for both were removed but I could have used that equipment.

Kathryn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majeed E. 
Évaluation :
3

The gentleman helping me was outstanding. Truly. While the location is a gas station in an edgy neighborhood, the proprietor could not have been more gracious and helpful. I would certainly rent again from him.

Karen C. 
Évaluation :
3

The truck had zero gas in it when I picked it up. Lucky it was a gas station and I could fill up right away

Kristofer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh D. 
Évaluation :
4

get newer trucks

Jamal A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFREDA S. 
Évaluation :
5

Very smooth and easy transaction!

Patrick K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brett K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satya M. 
Évaluation :
5

The gentleman working was very friendly and answered all my questions.

Martin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
4

I got charged $30 for gas up fee during gas crisis I think that should be waived as no gas available

william K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Regina C. 
Évaluation :
1

When I arrived I tried to tell the man in the convenience store that I had a U-Haul truck to return. He gave me a lot of attitude and said he “didn't have any trucks available” and that he would have to call his boss. I told him repeatedly that I wasn't there to get a truck, that I was there to return a truck. He seemed to have no idea what was going on and kept saying he needed to talk to his boss. He was argumentative and very frustrating to deal with. I was very leery leaving the truck there because I was afraid he would be vindictive and be untruthful about the condition of the truck on its return. The last place I returned a truck was helpful and willing to inspect the truck with me and said that everything was good. This guy last night said inspection “ wasn't his responsibility.“ I asked him if he could check the gas, which I returned at the same level as when I received it, and he said he wasn't going to do any of that and the boss was going to do it later. Not a pleasant experience.

OTTIEJACKSON M. 
Évaluation :
2

Truck ran at very high RPM the whole time. I made sure it wasn't in tow/haul or had the emergency break on but nothing helped. Worst vehicle I have ever rented from U-Haul without question.

Eugene D. 
Évaluation :
4

Staff was friendly and the rates were great

Brandy S. 
Évaluation :
5

Everything was perfect

Micheal W. 
Évaluation :
3

The van was in good condition but it smelled like manure. I had to ride with the windows down and the airconditioning on high and I could still barely breathe!

Angela M. 
Évaluation :
5

It will be better if you can receive a checkout report when you return the truck specially if the return within normal business hours. Merci

FIRAS A. 
Évaluation :
3

Consider that I was pre-registered, took way too long to get keys to vehicle. Nice UHAUL truck.

carolyn C. 
Évaluation :
1

Guy at the Regency Mart counter charged me for insurance that I declined; he also refused to give me a receipt when I picked up the truck. Took 30 minutes on uhaul's 800 number to get the refund. I won't use this location again.

Keith A. 
Évaluation :
1

Take care of customer

Mohamed E. 
Évaluation :
1

Better customer service

Nihad C. 
Évaluation :
4

Nice staff and no issues. Rental truck was in great shape.

Ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheri C. 
Évaluation :
1

Location Convenient to me. It given this is a side business to a service station, little attention is given to it. I was not able to mobile check in and check out. The wrong van was attached to my account so I was not able to properly check out and am still awaiting my refund for returning early.

Vasilios L. 
Évaluation :
3

Windshield wiper fluid was empty. Truck windows were snow covered and icy. Tank was on 1/4 when picked up.

Harold S. 
Évaluation :
1

The Track was in really bad condition, Driving the Uhaul was real bad. The location is in a gas station and the rep. was not there for the pickup

mohammed M. 
Évaluation :
5

Not sure what the bad reviews are about - very polite and respectful staff - absolutely flawless. I would definitely recommend/use again. Merci.

Louise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin M. 
Évaluation :
2

the van was very dirty

Raquel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pam S. 
Évaluation :
1

The lady was very rude and unprofessional, smoking cigarettes while on the job. I didnt even know she worked there at first. She also charged me an extra $25 for no reason!! Dont go here.

JENNIFERELIZABET R. 
Évaluation :
2

In addition to truck rental I booked furniture pads and also furniture dolly's. However, theY were not available when I arrived to collect the hire. I just received my receipt and I have been charged for this.

Stuart K. 
Évaluation :
2

The negative response is not to the personal of the location, they were very helpful. It is rather the nature of the business and the impression it made. When renting a vehicle to move my "cherished" items, renting from a storefront does not convey the stability that makes one feel secure that the equipment is taken care of. In an urban area where there are major Uhaul locations the choice to have the smaller location may have more of a downside then the upside of convenience.

William H. 
Évaluation :
5

Very easy, courteous staff. It was perfect. Open on Sunday.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLORROY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamantha H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anna T. 
Évaluation :
2

Just a mess picking up the truck in all aspects. Not easy to find, employee gave me keys before finishing the rental. No walk through, no fuel check (she inaccurately put 1/2 tank of fuel when it was 1/4) just a mess.

Joshua B. 
Évaluation :
4

INSIDE DASH WAS NOT CLEAN,SOME TYPE OF SPILLAGE OTHERWISE OK. RIGHT FRONT TIRE NEEDED AIR DURING TRIP.CONVENIENT AND FRIENDLY SERVICE

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vince W. 
Évaluation :
5

Excellent experience. Very nice gentleman.

Stephanie B. 
Évaluation :
1

He asked me to park U haul multiple times and also rent said 19 but actual says 55 not sure what it is .I paid 72 for 4 hours.

Arun Raj L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
2

I was charge $14 for safe move without my approval!

RENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aniket M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashida D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumit P. 
Évaluation :
5

By far the best U Haul experience ever, the owner of the location goes out of his way to provide 5 star service. We will continue to be returning customers! Thank you for all your help and assisting us with our needs!

chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

livia J. 
Évaluation :
1

Nothing. I will never rent from UHAUL again. The vehicle was dirty when I picked it up and smelled like smoke. Upon returning the vehicle at 1:45pm(it was due back by 2pm) I handed the keys to the attendant inside of the location and asked her if I needed to wait or sign anything and she stated no. However, I received an electronic receipt about 90 minutes later which displayed that I turned the truck in 2 minutes late and was being charged an extra day. Additionally, the receipt displays that I drove the vehicle nearly 40 miles when I only drove the vehicle 14 miles. Upon calling the location I was told by the attendant that she would call me back in 5 minutes because the system was acting up and that she would look into the matter using her cellphone. After nearly 30 minutes elapsed, I contacted the location and was advised that I should have received a receipt because her boss was working on it. After waiting a few minutes and not receiving a revised receipt, I called the location once more and the attendant stated that her boss was still working on it. So, why say that I should have received an adjusted receipt if your boss was still working on it. **The official receipt states that I checked out the vehicle at 2:41pm on 8/14 and returned it on 8/15 @ 2:43 despite me returning at 1:46pm. I encourage the location to look at the security and traffic cameras to show that the vehicle was returned. If the mileage is over 2073, please look at the cameras to see if the attendant drove the truck.

BRYAN R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terri Q. 
Évaluation :
2

The drop off location was a gas station with limited parking for trucks.

Edward L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ofer F. 
Évaluation :
5

Everything was perfect. Sumit's customer service was great and he took care of the rental in-store. He communicated with me via text when my plans changed and I had to extend the rental for another day. The return was as easy as handing the key to the clerk. My receipt was in my email within 30 minutes.

Thomas P. 
Non les évaluations ont été soumises pour cet établissement.

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