Everything went perfectly
Denise Brady
Customer Reviews for Reidsville Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great people and great place to do business! Courteous, professional, yet very friendly as well.
Jeffrey EdwardsThey were awesome and friendly helped me a lot
Charles EyeVery friendly and helpful.
Brent BarberAs far as the equipment being clean, it was clear of any debris. As far as being well maintained, the only thing I can speak to is my experience while driving. It was loud, and had a ton of jerky type movements and I have experience driving these. But overall, it performed and got us to the destination and back. What I can speak to as well is an incident we had. We pulled into our yard to offload 10 and supplies for reroofing a shed only to get stuck in our yard, which wasn't muddy but we got stuck. Nonetheless, we went to the app because we had bought insurance And asked for assistance. They got back to us to the tune of a $415 service fee I had seen as I was on the app where insurance was only five dollars if you get stuck in the mud so I'll call it stuck in the mud insurance". After I receive the quote for the service fee, I called the agent and asked him why we were being charged to service fee after having bought insurance he told me "that that's why I tell you to stay on the pavement" and that what we paid for was just collision insurance. Well, my husband and I looked at each other in dismay because he didn't tell us about staying on the pavement, and had we heard anything about "getting stuck in the mud insurance", we certainly would've bought it because we know our yard and, after all, it was only five dollars… Why wouldn't we purchase it! I communicated to the on-site manager the fact that we weren't told about staying on the pavement and had we known about the insurance we would've bought it, etc. etc. and I got the silent treatment. Then enter the neighbors. After hooking up a truck to the rental truck, then another truck to the first truck, those two with their torque pulled the rental truck right out of the mud! Thank goodness for the kindness of strangers and neighbors :-)!! I even called my insurance agent to ask what kind of recourse I had, and they were willing to call the insurance underwriters to see if they could get me a "Hail Mary" for towing insurance lol… They were wonderful to work so hard on a solution. Needless to say, the communication could've been better and more thorough at this location.
Andrea TemplonGentleman that handled my needs was very helpful,and kind. Cynthia Ratliff
Cynthia RatliffThe manager (Tim) at this location is professional, timely, and seems to enjoy what he's doing as a U-Haul service center manager. I've been conducting business with U-Haul through Tim for 6 years now and about 6 or 7 U-Haul interactions. Thanks Tim and GO U-Haul!
Daniel SmithAlways a pleasure doing business
Sumiaki NagaseAgain Tim was over and above most helpful. Very satisfied.
Gary BurkartTim has always exceeded my expectations. Would definitely use again. Excellent service à la clientèle. I highly recommend him!
Gary BurkartSo thankful for this location. Had what we needed to get our vehicle trailered home. Merci.
Teresa ClarkVery nice lady to work with!! I’ll definitely be going back there
Glenn PlummerThe process of renting the truck I needed from the Scales Street location in Reidsville, NC was simple and fast. The lady who assisted me was kind, courteous, and professional. I would certainly recommend this location to others.
Wade McFarlandNothing at all. The owner of this location was super helpful and polite.
Justin HoagExcellent, fast, convenient and friedly
ana Roa-AdornoExcellent and fast service. Thank you for an awesome experience!
Elizabeth Teasley-SinksBest place to rent I will always rent from there and recommend them to family and friends
James WilsonI was 100 % satisficed so I cant recommend anything better
Kimberly ShackI was in desperate need for a trailer on Saturday, I'm so glad that you guys were open. Thanks for the good hospitality. I will be recommending you and using you as needed. Have a blessed week
Kim BlackwellVERY GOOD, FUN AND BUSINESS-LIKE EXPERIENCE. SO HELPFUL, FRIENDLY. COULDN'T ASK FOR BETTER SERVICE OR PRODUCTS. THANK YOU !!!
Regina StraderLocation was good but mobile check in was not good. Mobile check in needs to be streamlined, it takes way too long.
Graham WilkersonI had a last-minute urgent need, and was speedily helped. And when I forgot to remove a furniture dolley from the back, the owner had already secured it when I returned for it. Excellent service, and congenial.
JAMES JACKSONThis location charged me 150 for a "missing" dolly. I called this gentlemen and asked him about the missing dolly that wasn't in the truck at time of pickup. He told me to take one from under the shed. Upon return I replaced the dolly back where I got it in the shed. This place is ran by crooks.
Marissa HendersonMobile check in process should be quicker. The review information process took too long. No reflection on the location but on IT for the length of time it took
Graham WilkersonI’ve always liked working with Tim and will continue to do so!
Wendy AllenThis is a great operation. The owner is a very kind and honest individual. My truck was clean and ready. Pick up and drop off were very easy. We are lucky to have this business in our area.
Jonathan Potterit was easy to find ND drop off was breeze.
Erick HartleyHe's always great to work with!!! I appreciate great customer service!!!
Yasmean JenkinsOnly used the drop box
Lisa BlackburnAwesome experience. Very friendly and easy to work with.
DEBRA EATMONI got lucky as this location was closed for the week and someone just happened to be there the day of my drop off..it would be nice to know that they were closed for the week before my planned drop off
dana pegramPleasant and efficient service. I like the fact you can leave your personal vehicle at the pick up location, just in case you need to!
RHONDA NEALEverything was Great!
Lawrence McClintickEasy access points to park the truck on the side
Yazmin PavonFast friendly easy on the go.
Maberick CliftonVery dirty office with NO air conditioning. Personnel was extremely upbeat and friendly - awesome!
SHELLY TYREEMake sure the trucks are working properly.
DEJANIERA WADEI can’t remember the gentleman’s name running this location but he was very kind, quick, and knowledgeable.
Brandon FrostThis location was great!
Mahoghany Prattstop cheating people out of their money
Louise JeffersonGreat experience 👍
Alden Blassingamenothing
DONALD WALKERTruck was filthy not to mention it was cold the heat button was broken off and laid in the cup holder this issue should have been addressed prior to using the truck I will be calling my back to investigate charges no one has responded to any messages left I notified customer service immediately upon realizing the heat didn’t work I took plenty of pictures as well uhaul has become a horrible company and I wouldn’t recommend uhaul to anyone y’all get zero stars from me and a bad review will pictures to prove it
Christina Scales