Le client n'a pas laissé de commentaire.Johnny C.
Customer Reviews for Reliable Towing Mission Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jashandeep B.
Le client n'a pas laissé de commentaire.GARY S.
I waited in line for 2,5 hrs for my truck. Because there was site issues with u haul. No back up options to get people in there trucks and moving on the way. Also I booked a 26' and uhaul could only offer me a 20' over all experience horrible. Never want to go through uhaul again. Very unimpressedEmilia N.
I had reserved a truck for 7:30am in Abbotsford. Then it was rescheduled for a Mission pick up. When I arrived and started the pick up process, I received a notification that I'd have to wait until 9:00am when the facility opens. After waiting on hold for 15 minutes, it was determined that a key hadn't been staged. That was figured out, but then the truck was quite dirty and smelled of cigarette smoke...ADAIRA G.
Great manager, checked everything over and was satisfied with the condition. I would recommend to anyone not familiar with moving vehicles. Web site and YouTube tutorials are helpful. Please read or watch them for your safety.Iqbal S.
I did reserve a 20 foot but only a 15 foot was available. Seems to be a U haul system glich because the clerk helping me showed one available but when she refreshed her screen only 15 footers were available? Anyways a 15 footer worked. Even though I made 3 trips, it was local. I was very pleased with the staff at this location. Drop off was so easy.CRAIG B.
The lady at the customer service was rude and not at all welcoming. She didn't even bothered to listen to our requests.Vipin G.
Best counter employee ever . He handled the wrong drop off locations problem professionally . Deserve a raise.Tan Minh D.
Hiring someone who cares about customer service would be a good place to start.JEFFREY S.
David, the customer service individual was efficient, friendly, and helpful. It was a quick in and out. A plus is that this location is near my home as well.Corry K.
Dave in Mission BC on Wren St. was very professional and helpful!!!Laura S.
Le client n'a pas laissé de commentaire.Dat T.
Le client n'a pas laissé de commentaire.marius P.
Le client n'a pas laissé de commentaire.LEXI S.
Le client n'a pas laissé de commentaire.Shelley P.
Trailer(5'x8') loaded pulled very smooth on highway for a small trailer.Larry H.
Attendant struggled with the computer system and charged me for 2 days because I picked up the trailer 15 minutes early even though I said I'd have the equipment back early. He couldn't or wouldn't change the reservation end time. Caused a lot of unnecessary frustration.Methodius D.
Le client n'a pas laissé de commentaire.TASHA W.
Le client n'a pas laissé de commentaire.JACKSON R.
Le client n'a pas laissé de commentaire.PARKER J.
So inefficient. Why must I go through the same process on site as I have already done online when I booked? No signage of where to go. Employees hard to identify. This could be streamlined. If it was so efficient and if I could get in and out easier I would rent more often. As it is, I will only rent here if absolutely necessary.SCOTT Y.
Great customer service and easy process.Amanda K.
Very poor communication as to how long one day is. I have always thought one day had twenty four hours, apparently according to Uhaul, I have been wrong for many years..This should have expressed at time of booking.Bernice S.
The truck leaked water all over my stuff. The truck was dirty inside. Uhaul sucks and I wouldn't recomendCHRISTOPHER M.
Le client n'a pas laissé de commentaire.JULIE J.
Le client n'a pas laissé de commentaire.IQBAL N.
Le client n'a pas laissé de commentaire.PAUL D.
The fella that helped us, can't remember his name, was very helpful, and so nice.CHERYL H.
should have had more staff on for month end waited a hour or more for truckHarry L.
Superior! From start to finish! Easiest rental I've ever done!BRENDA W.
Le client n'a pas laissé de commentaire.Arthur H.
Le client n'a pas laissé de commentaire.NARINDRA R.
Le client n'a pas laissé de commentaire.VALERIE H.
Le client n'a pas laissé de commentaire.MICHAEL W.
Dave was really great excellent happy guy to work with very happy there's a uhaul in missionMARK B.
Le client n'a pas laissé de commentaire.Lisa S.
I found it was all great but the brakes were a bit needing a check up and the transmission .Susan L.
You guys billed me for furniture pads and a Dolley rental which I never received which made it nearly impossible to move an old freezer which required 4 of us to move. It would have been useful for some of our other heavy things as well. Then when I called to report it you said to dispute the charge during the return process do I did and you billed me for the Dolley and furniture pads anyways and then proceeded to charge me for the Dolley and furniture pads on top of it. We have a wedding next weekend and then a one night local honeymoon because of covid and I can't afford for there to be an extra 230 $worth of charges for stuff I never received. I'm so mad right now and I want my money back immediately and now I don't know if I will get it back before our wedding. Merci.BRANDON H.
Le client n'a pas laissé de commentaire.TARAKJOT D.
Le client n'a pas laissé de commentaire.TRACY N.
There was an error between the size truck I ordered on the phone and the one that was given to me but the problem was fixed so fast and friendly from both the woman in the local office and the man on the lot! They were amazingly positive and friendly! I would go right back to the same location because of their attitudes!ERIKA B.
Le client n'a pas laissé de commentaire.Cosmin B.
Make drop off one city over not cost so much I had to drop it off back in mission and it was just a lot of running aroundCheryl P.
Le client n'a pas laissé de commentaire.IAN R.
The only issue was the truck we rented had a very leaky ceiling and all the stuff we picked up got quite wet.Steven P.
Everything was greatJAY W.
Le client n'a pas laissé de commentaire.JOHNATHAN G.
The guy was excellent and happy manjoginda B.
Good job by allJon S.
trailer was completely covered in sandBenjamin P.
Everything was excellent for me, easy to receive the van and easy to return it.GLADYS L.
Le client n'a pas laissé de commentaire.Bradly H.
The people at this location were great. From the check in to the drop off was good. The person in the yard for the actual hook up and drop off was excellent.Larry B.
Very satisfied and will use uhaul againTIMOTHY T.
Unfortunately the vehicle that they were to give me was not available. They provided me with another which was out of fuel which I didn't notice until I had left. Trip of approx. 185km cost me 145. In fuel. When I returned the vehicle they couldn't find the records or provide an invoice. So I now wait for my credit card statement to make sure of chargesDoug B.
I would love to see a discount as a moving company using your trucks for out of town moves.jason Y.
More prompt service , waited over hour ! , 24/7 rideshare would resolve 99 % the issues here .DESMOND P.
App not working for self check in had to come back the next day to check in with real person. Onsite staff good to deal with.Robert F.
Le client n'a pas laissé de commentaire.Gurpreet C.
Le client n'a pas laissé de commentaire.MANVIR D.
I waited till over 3pm before i could get the truck the truck i requested was not assign to me i was given a smaller one which infact could not fit of the the items i went to take could all not fit into the truck. i am looking for another trailer to go pick the items another day i was very disappointed'. i was told they will make sure i rent for 24 hrs i dont know why i was charge another 59 $please refund my money' . i return the truck by 2pm even less than24hrs. please return my over charge even the gas charge of 10 $this is a ripe offjohn S.
Le client n'a pas laissé de commentaire.JAMIE C.
The location took over 40 min to get the truck and they constantly called Uhaul help centre. Upon getting the keys and not realizing I had to do a walkthrough nor they did a walkthrough with contract in hand to reference, I was told everything was good to go. Then after driving the truck away I realized I didn't have a receipt and called them for one and upon reading it I notice this was the contract and there were problems and issues with the mileage and charges for stuff I never wanted with the truck. When I brought it to there attention before leaving they said they didn't know how to fix it and I had to call Uhaul and when called them they said only the pickup location could help with refund. I only drove 10km total and the mileage was wrong before leaving and I tried to tell someone but was shrugged off by the pickup location. Upon drop off I was charged for 200 miles and uhaul said its my fault I should of noticed before dropping off, but I had tried to tell someone before leaving. I was only refunded for the dolly and blankets I never used. This whole experience has been awful and would never recommend this location to anyone. They were in no way helpful and this experience was one of the worst customer service I have experienced. I will be going to my credit card dispute department with this.JOSHUA A.
They lost my keys for the first 10 mins while he looked around in a van he was living in, in the parking lot. Then he gave me the keys and disappeared. No cared that the vehicle was covered in frost. He didn't provide me anything to scrape the windows with so I had to use my credit card. I drove the van 6km and they charged me 28$ in gas.Lauralee L.
Very accommodating on drop off time! Friendly and helpful!Philip C.