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elizabeth g
Customer Reviews for Allin1Fix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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When you tell the person you are renting a truck from that the purpose is to move your broken down motorcycle it would be great if they point out that the only truck that have available doesn't have a ramp. I didn't even know uhaul HAD trucks without a ramp. I almost died trying to load my bike with ramps I had to go buy from lowes.
Chris MGreat service
LISETTE OKeep the Dodge Ram van 2500 in stock Better cargo vans than Chevys od Ford
Christian cI've used U-Haul before and never had an issue so I'm not sure what happened this time. When I got to the pick up location and tried to do the app check in I was told that there was no equipment assigned to my reservation. When I called customer service I was told that the pick up truck I had reserved was not available at my location even though I was standing right in front of one. My reservation was then switched to a cargo van however I needed to wait 30 minutes for the check in, even though there was two vans standing there. When it was finally time for me to do the check in, again it stated that were was an issue with my reservation and to call customer service. When I called the second time the rep told me I needed to go into the store to complete the pick up, but the location I was at had no U-Haul store. It took another 20 minutes to figure out that I had to go into a near by supermarket where I could be helped and was finally able to pick up the van an hour after my original reservation time.
ROSANA CTodo está bien así
Eider JTrain employees better and do better by customer service and support.
Carla MThe car was a good partner, with a bad smell and in terrible conditions.
jorge AThey lied to me from the worker to the area manager . When I returned the van the guy didn't want to check it cause it was raining , he doesn't go with u just give u the key , you are in your own . He told me after 100 miles U-Haul lowers the rate from 0,69 to 0,49 . The. They laugh in your face saying that was just verbal . Not in the contract . They changed me 14 for fuel after I left it right in the same line they gave it to me . I left it cleaner than what I got it and the area manager wanted to charge me to clean it . I took photos and everything . Will never use them again if they tell you something make sure u get it in writing . Went to return it and the guy just left me there told me I had to wait till he finished fixing the tablet screens , jumped from one to another tablet . While I was waiting to check out . After 1 hour standing there I left . Made a complaint but the area manager went with the guy . And didn't clear my complain . He gave me his cell number now he don't answer or respond . Don't use them go straight to U-Haul place not these small dealers . You don't get the same service
Eneida dVery Polite and very helpful
Angelo SThey was a litter slow to take care of the customer and don’t show me the truck, just gave me the key and tell me the car is there and is number 4919 and that it
Juan MTodo el servicio excelente, muchas gracias. Las personas que atienden muy amables y tal lo que dicen eso es.
Luz GThey provide vehicles covered in Vinegar. The entire drive needed the windows down. Clearly, they didn't clean the vehicle before handing the keys over. This service will not be recommended to anyone in this city.
Gael ATrucks need to be checked We received a truck with low tire pressure and we had to take it ourselves to put air in tires The customer service was terrible Makes me not want to rent again
Denise CThe best services
VICTOR PThank you for your service
Jesse EI have to say that Mauricio was amazing, friendly and accommodating. I needed to rent a truck pick up for a day. It was very easy no stress she told me don't worry if it gets too late it's OK drop the keys in the dropbox I will consider using you have a tropical all the time whenever I have to move anything. Thank you very much. I was super pleased. Love, Elvis.
Elvis SIt was a very pleasure experience this time.
Luis BThe truck wasn't clean.
Luis BGreat friendly and responsible service. Will go there again.
Cynthia WMake sure the vehicle is clean before renting it out again. It had coffee stains on the dash and receipts and garbage inside of cab and back of truck.
LUIS GJay was great
Melinda EService was great, employee was knowledgeable and clear when explaining, vehicular was clean outside but dirty inside,
WILFREDO NMantenerse
Manuel PVery freindly.
Jose AThese guys are amazing! Doing it amazing job
David MI was waiting for 40minutes for my reservation. They didn't have the reseved vehicle. I had to compromise for the only available option at the moment.
Bryant DNice
GUILLERMO BAccompany the customer to the vehicle & go over any necessary information
SYLBENOUS FNothing. Good service.
Luisa OReference id: 3916224 U-Haul Contract 18778871 Audit this location and all of their equipment. Equipment is unsafe and unsanitary for any individual/family to use!!!!!
Jeff HThey open at 10 am. If you need the truck earlier this is not the place for you.
Carlos AFast service very friendly
bellineda bThank you. I needed to drop off nearer my destination and it all worked out for the best. Thank you to the very attentive young man who helped me and was very knowledgeabel.
Javier GThe location was out of the way of where I was needing to conduct the move.
Doreen RThe people there are rude full of tattoos and have no customer service skills the truck was dirty full of garbage and they had the nerve to charge me $25 for a water bottle
Erick CFriendly, helpful, clean van. Excellent representative for Uhaul.
MELANA DAt first a little difficult to find since I didn't realize it was a kiosk type office located in Tropical Market, however, once there, the process was quick, very friendly and courteous. 'Remo Wireless', the vendor, was great; quick and efficient. The vehicle was FANTASTIC. Clean, new, everything worked. All in all a very pleasant experience. If money is an issue for you make sure you understand the daily rate, mileage costs, insurance costs and possible late fees (returning late). I understood them and they have a lowest price guarantee so I had no problem with cost. One last thing. Anytime you rent make sure you point out any damage you notice during your inspection, to the vendor and take a picture of it for your record. There was no damage at all to my rental. Hope this helps! Happy moving!!
WARREN RThis location was a booth in a grocery store. Not the most confidence inspiring location. The truck I rented was the only U Haul equipment on site.
David LOpen at earlier hours maybe 8AM instead of 10AM
RODNEY PMake repairs to broken lights, clean the interior of the trailer prior to rental.
Julia MI think it should be its own store or at least show where the place is inside the grocery store.
Gary BGood service
LUIS BChange of pickup location is unaccepable at the last minute, also picking up dolly in an different location
VICTOR Fclean this van . Had roaches all over the place
EDWIN RStaff members are not knowledgeable about the services. When asked questions about services and charges, answers were hard to find. I was constantly told that they only rent the trucks. The computers does everything else. So call the 1-800 number for any questions. I expected excellent and informative customer service. I got incompetent and careless service. I would never go back there again.
LAZARO FKind service, great people
Enrique G