Évaluations des clients Rent A Wreck of South Burlington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rent A Wreck of South Burlington

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Mallory D. le

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Sara was awesome!!!

Britni B. le

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I was really impressed with the service at Rent A Wreck. When my husband and I arrived our truck was ready and waiting for us with our auto transport hooked up. When we saw the truck in person, we realized we would need a bigger one. Jie and her husband were quick to offer us another solution (they had a 20' truck available!) and gave us options for picking up the auto transport at a later time. We got step by step demonstrations on how to hook up the transport and how to secure our car. Everything went really smoothly on a day that could have been very stressful! Thank you!!

Gary C. le

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Sara was the best! Excellent customer service. She even called us to make sure we arrived safely!

JEFF L. le

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Neither of these locations was my first choice. All three dealers complained of U-Haul's computer system and had trouble either with me or another customer. The Rent-A-Wreck South Burlington location is entirely too crowded, entirely too close to the busy road,, there is no parking and no turn around space. This results in stopped vehicles in an already crowded and overused shared driveway. Also I left a battery light in the cab of the truck. I dropped it off Thursday evening before closing time and yet it was gone by the next morning. The agent seemed helpful but my battery light is missing. Perhaps the door should have been locked overnight after the agent parked the vehicle.

Todd S. le

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Teach your workers how to speak English and operate their own equipment

marry t. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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Le client n'a pas laissé de commentaire.

Elaine M. le

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The place was great in trying to assist an issue with my reservation. Even though I reserved a trailer a month in advance, the day before pick up I was informed to pick up the trailer an hour away from my designated pick up location. This was unacceptable and the regional office was not at all helpful. Luckily the manager of this location came in as I became very disgruntled and upset and provided a solution. She was great.

Matthew N. le

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The proprietor at this location was superior in every sense of the word. She was courteous respectful prompt and knowledgeable

Albert K. le

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Le client n'a pas laissé de commentaire.

Gene R. le

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Le client n'a pas laissé de commentaire.

Peter P. le

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(What can you do to improve for the next customer?) Nothing. The agent helped me unhook the trailer in the rain. Was very helpful and had me out of there and on my way home very quickly.

Chris M. le

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Fantastic experience. Helpful and friendly, wouldn't change a thing.

Declan M. le

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Best U-Haul in the Burlington area. Truly helpful and no pressure. Nice guy. Far better than Riverside Ave!

KYLE T. le

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Le client n'a pas laissé de commentaire.

Aryn H. le

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This is the review I posted on YELP: I had a great experience renting a U-Haul. Sara went above and beyond for me and I'm so grateful. It made the stress of moving from Vermont to North Carolina just a little less! I had made a reservation online at uhaul.com a few months ahead for a 10ft truck with my preferred pick up location on Riverside Dr. in Burlington. The e-mail confirmation said that I would be contacted with exact location to pick up closer to my moving date. On Sunday night, I got an e-mail saying the location had changed to Rent-A-Wreck on Williston Rd. (not a big deal) but that it was for a 15ft truck. I know from experience that I do not need a truck that big, it's harder to maneuver, higher gas cost, etc. First thing Monday morning, the day I was supposed to pick up, I called and spoke with a lovely manager? owner? named Sara. Although they didn't have a 10ft available, after hearing my explanation, Sara arranged to get a ride to ST. ALBANS (a 30 minute drive each way) to pick up a truck for me. She had it back in time for my original pick up time of 3:00pm and couldn't have been nicer about the whole situation. I would absolutely recommend using this company!

Cindy K A. le

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Le client n'a pas laissé de commentaire.

mark b. le

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Sara at this location was very friendly, well informed and did everything she could to help my move easier.

hedi m. le

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Le client n'a pas laissé de commentaire.

Cecelia E. le

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It was all good

Nancy H. le

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The woman who runs this place is awesome!! Very professional and helpful, always goes the extra mile as I’ve used this location several times and always very pleased with her service!! I wish I could remember her name.

Anthony B. le

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Le client n'a pas laissé de commentaire.

Kerry A. le

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Le client n'a pas laissé de commentaire.

Ali A. le

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Le client n'a pas laissé de commentaire.

Ali A. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Stuart W. le

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Easy and stress free!

Donald L. le

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The walk had not been shoveled. Trailer was frozen to the ground and door was frozen so it took longer to get on our way. The woman running the desk was very nice and did her best.

robert r. le

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Le client n'a pas laissé de commentaire.

Albert K. le

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What I like best is that this location is that it is convenient. I never received any confirmation that the truck was received and that every thing was OK.

Meredith B. le

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Le client n'a pas laissé de commentaire.

Peter L. le

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Le client n'a pas laissé de commentaire.

thomas r. le

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Le client n'a pas laissé de commentaire.

Marcel P. le

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Everything was great!

francismarie d. le

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very nice staff convenient location

robert m. le

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Le client n'a pas laissé de commentaire.

Craig T. le

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Le client n'a pas laissé de commentaire.

Alexander H. le

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Counter person was unusually helpful.

James C. le

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Sara was super nice and helpful! Happy to come back again.

Bruce m. le

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Le client n'a pas laissé de commentaire.

tom c. le

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Le client n'a pas laissé de commentaire.

Ethan C. le

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I will NEVER use U-Haul again from my experience with you. This was my first and last rental with a U-Haul facility. I had the worst coustomer experience and have been billed twice for your mistake and waisted hours of time to just try and pick up a truck. Everyone I dealt with was extremely unprofessional.

Darren C. le

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The car hauler was overall in pretty good condition except the rear wheel on the drivers side lost air. I didn't notice it until I was already on the road. I was able to inflate the tire at my fuel stops and didn't have a problem but it very well could have gone. I notified the guy I dropped the trailer off to and he said it would be taken care of. Maybe a better inspection before it is rented would help prevent issues like this in the future

Zachary L. le

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Don't call and ask if I can bring the truck in earlier (10am) when I have it scheduled to 5pm and moving from 4 states away! Other than that great experience but did not see anyone when I dropped off the truck.

Daniel W. le

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Very friendly and helpful folks.

bruce b. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Lane G. le

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Le client n'a pas laissé de commentaire.

jeff s. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

ANDREW Z. le

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Le client n'a pas laissé de commentaire.

Perry R. le

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Le client n'a pas laissé de commentaire.

Perry R. le

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Le client n'a pas laissé de commentaire.

nathan m. le

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Le client n'a pas laissé de commentaire.

Emily B. le

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Le client n'a pas laissé de commentaire.

JENNIFER P. le

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Office was closed. No one told me it would be closed.

JEFFREY N. le

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Le client n'a pas laissé de commentaire.

Tracey M. le

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I was in a panic because my daughter underestimated how much stuff she had to get out of her college apartment. I knew it was unlikely I would get a rental but David, customer service rep at this location did an outstanding job, called me back did what he could to get me into a rental and within hours had set me up. He went above and beyond what I would’ve expected during such a busy time.

Jacob W. le

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Le client n'a pas laissé de commentaire.

Leon C. le

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This is not location I picked and purposely did not select this for a pick up location. Do not like that you select a location and then you change it at last minute It was VERY inconvenient for me to pick up at this location. I selected a location for easy access. This was NOT easy access. May use Penske in the future as they dont do this

Philip B. le

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I rented a cargo van. The picture online showed a ford transit cargo. That was the van I was specifically interested in. When I picked up the van it was an older style ford cargo. I had to use it due to time constraints but I was not happy. If I had time I would have cancelled the rental.

James D. le

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Le client n'a pas laissé de commentaire.

Amber A. le

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I spoke to Sarah over the fone at the Williston location regarding billing issues. She was really helpful! Keep up the great work Sarah!

Lilly P. le

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Le client n'a pas laissé de commentaire.

James H. le

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You should explain the purpose of the Tow/Haul function. On the truck I rented, it worked just fine for the first 300 miles or so and then the truck started to buck and lurch at speeds above 50 mph. Fortunately, I was at a stopping point for the day. That evening I looked around on-line and found that others have had this problem as well. The remedy was to disable the function. The next day I did that and the truck was fine for the rest of the trip.

Gregory T. le

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GIVE ME BACK MY MONEY

Ronald L. le

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If a 9' van is being provided it would be very useful to advise the renter if the van has a ramp or not. Some vans do, some don't, but if the renter doesn't know that and they're expecting a ramp, as I was based on my previous rental, and it turns out the model of van rented doesn't have a ramp, that could cause significant loading problems as it did for me.

michael c. le

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The young lady there was so helpful in resolving the issues with my contract making my below average experience in Manchester NH into a much more pleasant one.

jay y. le

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no one was at site when vehicle was dropped off

Nancy H. le

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UHaul lost my reservation even though I had checked in on line and had an email confirmation of the reservation it could not be located in the computer. This delayed me while movers were waiting. Agent was apologetic and helpful and tried her best. I do not know what was the problem.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

PAUL R. le

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Le client n'a pas laissé de commentaire.

Mike L. le

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First van the wipers did not work. Second van did not have snow tires or all season radials and the washer fluid was frozen water and did not work. I refilled with fluid and stopped at every rest area for three hundred miles to through snow on windshield to clean it .. not a good experience.

Cynthia W. le

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Le client n'a pas laissé de commentaire.

ROBERT R. le

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I had reserved a trailer online yet they had no idea I was coming. They found my reservation yet still had to process me as a walk in. I had called to confirm earlier that morning yet she refused to believe I had talked to anyone. I felt like she thought I was lying. No tech expertise in hooking up the trailer - they were as clueless as me. Also booked me at a drop off place that couldn’t accept a trailer. I picked that location when I booked online and they confirmed when I picked up. Only later did I get a text telling me to switch locations. The new location was very inconvenient - why was I mislead in the first place?

ann r. le

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Le client n'a pas laissé de commentaire.

Norman P. le

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The sales lady was the best. Very friendly and enjoyed talking with her.

david s. le

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Le client n'a pas laissé de commentaire.

Steve E. le

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The manager went out of her way to help me! Excellent customer service!

Joel A. le

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The online self-pickup did not work. I tried several times, every time getting a message that there was no equipment reserved, and to call a number for assistance. I called the number three times with no answer. After a while, I decided to take the vehicle anyway, since my information was on file and they could get a hold of me anytime if they needed to. Other than that, the vehicle worked fine and I was able to get done what I needed to in the timeframe allowed. I did appreciate that the fuel rate was lowered due to the confusion. I will likely return in the future if I am in need of moving services. Thank you!

David R. le

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Le client n'a pas laissé de commentaire.

BEN M. le

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Vehicle was great only Only down side was ten gallons of gas for a 103 mile trip

Robert S. le

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when you reserve a 10' truck weeks in advance and get a 15' , that stinks as it cost more in fuel and more in tolls . This truck was as loud as being at a concert for 6 hours, absolutely terrible. I would encourage any executive at this company to ride your equipment for a few hours as punishment.

dan o. le

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Rental worked out great. On site parking for personal vehicles pretty limited.

PETER M. le

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Have rented twice from this location and couldn't be more pleased with both experiences. Efficient, kind, helpful and very professional.

mark d. le

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Le client n'a pas laissé de commentaire.

Bernadette W. le

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Le client n'a pas laissé de commentaire.

Marc F. le

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thanks!

Kathy P. le

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Le client n'a pas laissé de commentaire.

SHERRY H. le

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There are other options, but I'm always treated well here at U-Haul on Williston Road South Burlington VT. It's small and personable.

Gwen D. le

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Le client n'a pas laissé de commentaire.

mariah t. le

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The truck was clean and well serviced, the dolly was not- old rusty, hard to use, barely road safe. Additionally, the associate who rented me the dolly did not know how to use it, printed out directions on how to use it, but the directions were not helpful/ the right ones. Very friendly service, but not knowledgable.

ROB M. le

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Le client n'a pas laissé de commentaire.

EDWIN C. le

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Le client n'a pas laissé de commentaire.

Lisa N. le

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Le client n'a pas laissé de commentaire.

Ellsorth L. le

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Le client n'a pas laissé de commentaire.

SANDY R. le

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Lovely, helpful associate who worked with us

Edwin C. le

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Le client n'a pas laissé de commentaire.