Customer Reviews for Rent A Wreck of South Burlington
(U-Haul Neighborhood Dealer)

462 évaluations

2071 Williston Rd Ste 1   South Burlington, VT 05403

(802) 860-7226

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/17/2022 - 8/19/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(802) 860-7226

2071 Williston Rd Ste 1
South Burlington, VT 05403

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/17/2022 - 8/19/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I was charged an extra day regardless of the fact that I returned my vehicle to its location on the date specified simply because the location was closed on Sunday. When I inquired why this was nobody returned my email. I'll never rent with Uhaul again after this experience. Very poor customer service.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DavidRandall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
4

Everything worked out quickly and efficiently

Ellen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hagen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

I do not think it was made clear that I needed to download 24/7 app. I was prompted to set up an account instead. This did not show my reservation which led to hours of hold time on phone trying to get answers. I finally called the location and was told I did have a reservation so I just arranged to come in while he was still there. It is so much better to deal directly with a real person that is local!

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele E. 
Évaluation :
5

Great customer service. Quick, curitious and easy.

brian C. 
Évaluation :
3

A woman was leaving a few minutes after they closed and just yelled at me to leave the key in the box, we closed at 5. I also was not capable after two days moving of lifting the back gate to take a photo. I have to do this all again next week , pretty discouraging. Not to mention the 'tough luck' response I got when I noted that I had overpaid $40 worth of gas because I couldn't monitor the gauge to hit the amount I had when I took the truck. I was hoping maybe for a credit on my rental in a week but nope. The gauge continued to rise after I had stopped pumping so that's how you lose money on gas. Filling the tank was a $140 operation.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
5

Sarah - was super friendly, and professional at an extremely busy time of year for any van rental facility. Would highly recommend.

Olivia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Z. 
Évaluation :
3

Dropped off after hours; can't evaluate.

KENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

I love this location they are always friendly, professional and offer speedy service!

Amanda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana D. 
Évaluation :
5

Friendly,efficient staff person.

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haakon N. 
Évaluation :
5

Friendly service, fast check-out, great experience. Merci.

Heidi M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Such a pleasurable experience with this location! My rental was ready for pickup upon my arrival, fast and friendly service. Would use this location again when needed! Merci

Seth G. 
Évaluation :
5

Everything was so easy it was great to deal with this location.

PAULINE O. 
Évaluation :
3

The cab of the van was dirty, as if it hadn't been cleaned for a few bookings. They did not have the appliance dolly I reserved, but the attendant was helpful and allowed me to substitute a utility dolly.

ROBERT M. 
Évaluation :
5

The man was patient helpful and honest. Je les recommande fortement. 

Gilles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
5

David at the U-Haul location was an absolute joy to deal with. His customer service makes me want to use U-Haul exclusively whenever I'm in the need for the kinds of products, rentals, and services available from U-Haul, and I never want to rent or buy from U-Haul except from the location where David works. If not for David, my U-Haul experience would have been horrible. Three different times I reserved a 26' truck only to be called by U-Haul later telling me that truck isn't available. David was able to deliver exactly what I needed.

Mitch K. 
Évaluation :
5

Sarah, was great to work with. The online check in was going slow she allowed me to come in out of the rain and she checked me in. The drop off couldn't have been easier. Will rent from here again if and when the need arises. Merci.

Jason O. 
Évaluation :
5

All good👍🏻

Curtis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

I did after hours drop off

Michael A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ronald W. 
Évaluation :
5

Driver side door didn't easily shut properly and couldn't find the ramp forgot to tell agent who is super fast delightful and wonderful she met me curbside and backed truck into parking space 4 me upon return so smart and pleasure to deal with real sweetie even had broom ready!!

JEFF L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis M. 
Évaluation :
5

No improvement necessary. From the friendliness of the agent to the vehicle itself, all was efficient and easy.

Linda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Sarah, at Rent a Wreck, was wonderful. She provided all the information and help I needed to use the equipment I rented. I have no suggestions to improve service by Rent a Wreck, but the guidance on truck size provided by U-Haul needs to be improved. I rented the truck size for a "3 bedroom apartment or 2 bedroom house"--I had a 2 bedroom apartment--and it was not large enough. I did not have appliances or much extra stuff.

Lacey S. 
Évaluation :
4

The staff person Sarah was very helpful and supportive. I've rented from this location and Sarah, before and she always provides top notch customer care!

Lacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

The truck was dirty and it had tires on it that were not for around Vermont dirt roads let alone the snow. It was wet and rainy, the truck slipped on the dirt roads going 25mph . I was going to do a second load but could not because we were going to get snow and I didn't trust the truck with the tires it had on it. So the 113 that I spent on the truck was not worth the money!

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H. 
Évaluation :
5

Sarah, at Rent-A-Wreck, was very helpful and responsive. Excellent!

Leonard G. 
Évaluation :
5

The U Haul representative Dave was a professional in every respect, kind,courteous and efficient.

Jess M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

I used the after hours drop off, which worked very well.

Diana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
2

The van we rented was dirty inside and out, we were pushed to “use the app” which I luckily did not since there is a $20 fee for doing so. The van had dings, dents and scratches that were not on the “online check in” which I was instructed “not to worry about”. I turned on the van to find a “low tire pressure” lamp illuminated. I was told to just check the tires. I asked that they fill them before we leave which with hesitation the man did but he said to check them every morning and proceeded to give me a post it note with the 1800 road side assistance number. Talk about renting a vehicle with no confidence. We did in fact have low tire pressure throughout the trip and spent some of our miles and time searching out gas stations with air and filling them. The tires were road slicks, the key fob didn't work which resulted in every time my partner or I would unlock the van, we would have to use the key to unlock the door, put the key in the ignition and turn on accessories mode then we could unlock the other doors. Needless to say it was really annoying to have to do every single time we entered the vehicle. Overall, I feel like the van we received was not well maintained or cleaned, we found a dirty dish rag behind the front seats as well as someone's key chain with key fob and keys which tells me that this location didn't even look the vehicle over before renting it out again. I would not suggest this location.

Amanda M. 
Évaluation :
4

The owner was super friendly and nice. The truck was in good shape, though the inside needs a cleaning - typical work truck though.

Torsten D. 
Évaluation :
2

The appliance dolly and furniture dolly were not in truck and I had to drive 3 miles road trip to pick it up

Tyler O. 
Évaluation :
2

We ordered a UHaul on august 29th for a September 25th move. 3 days before we called to confirm our reservation. I was told we did not have a truck ready for that day. We called and our pick up site was changed. We were told we would have a dolly. Upon arrival we were informed that if we wanted a dolly we needed to go 20 minutes to a different facility and get it from them. During inspection of the vehicle the person walked right by a 20 foot gash in the side of the uhaul. Luckily my wife caught it or I feel we would have been held responsible for it.

Avery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
2

I made an arrangement to pick up a Uhaul van from the Riverside avenue, Burlington, Vermont location, but instead had to go to a different location to get the van that put me behind schedule

Matthew D. 
Évaluation :
4

All good Thank you

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
4

Vehicle was clean. Personnel were very nice. But vehicle had non working rear directional signal and was out of washer fluid. I've rented here before with no problems. I really like this place. I hope this was an aberration. I will be checking directional signals and washer fluid before I leave the parking lot. You should have the renter check all lights and signals before they leave the lot. I will from now on.

Marie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold B. 
Évaluation :
5

The return was disjointed as the UHAUL app, not the Rental Location, was difficult to use.

David M. 
Évaluation :
5

smooth process, quick and very helpful

Muthuswamy V. 
Évaluation :
5

Merci.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
5

When someone smokes in the vehicle, clean it before the next person rents it. Otherwise the woman who took care of me was especially nice.

Marcy K. 
Évaluation :
3

The van had peanuts on the floor. It worked fine, but could have been better cleaned. There was only one person working each time but I guess that is normal since it is a small place.

Laurie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Was charged for a dolly which was not included.

Dylan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney S. 
Évaluation :
5

Everything was perfect..

Steve L. 
Évaluation :
5

The experience at this location was wonderful!

Marion W. 
Évaluation :
3

The place was closed on Sunday when we dropped it off.

KENNETH M. 
Évaluation :
5

Very professional.

DONALD B. 
Évaluation :
5

It was a great experience, and I'd return anytime.

Grace N. 
Évaluation :
4

A bit dirty and pretty bad shock absorbers. Otherwise it worked fine.

jane B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Very helpful! Went out their way to find a solution for us!

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

This location is amazing. The operator was extremely friendly and nice. If you give bonuses based on customer input sign her up!

Adam W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
4

Online check in and drop off was very frustrating. Couldn't take pics to complete process. Had to call in and wait on hold for more than 20 minutes, which made us late for our next commitment 樂

Christine G. 
Évaluation :
5

Very courteous. Will rent UHAUL equipment again from this location in the future.

Randy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore M. 
Évaluation :
5

My whole experience was outstanding.

David E. 
Non les évaluations ont été soumises pour cet établissement.

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