Customer Reviews for Rent A Wreck of South Burlington
(Concessionnaire U-Haul dans le voisinage)

395 évaluations

2071 Williston Rd Ste 1   South Burlington, VT 05403

(802) 860-7226

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(802) 860-7226

2071 Williston Rd Ste 1
South Burlington, VT 05403

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I made an arrangement to pick up a Uhaul van from the Riverside avenue, Burlington, Vermont location, but instead had to go to a different location to get the van that put me behind schedule

Matthew D. 
Évaluation :
4

All good Thank you

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
4

Vehicle was clean. Personnel were very nice. But vehicle had non working rear directional signal and was out of washer fluid. I've rented here before with no problems. I really like this place. I hope this was an aberration. I will be checking directional signals and washer fluid before I leave the parking lot. You should have the renter check all lights and signals before they leave the lot. I will from now on.

Marie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold B. 
Évaluation :
5

The return was disjointed as the UHAUL app, not the Rental Location, was difficult to use.

David M. 
Évaluation :
5

smooth process, quick and very helpful

Muthuswamy V. 
Évaluation :
5

Merci.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
5

When someone smokes in the vehicle, clean it before the next person rents it. Otherwise the woman who took care of me was especially nice.

Marcy K. 
Évaluation :
3

The van had peanuts on the floor. It worked fine, but could have been better cleaned. There was only one person working each time but I guess that is normal since it is a small place.

Laurie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Was charged for a dolly which was not included.

Dylan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney S. 
Évaluation :
5

Everything was perfect..

Steve L. 
Évaluation :
5

The experience at this location was wonderful!

Marion W. 
Évaluation :
3

The place was closed on Sunday when we dropped it off.

KENNETH M. 
Évaluation :
5

Very professional.

DONALD B. 
Évaluation :
5

It was a great experience, and I'd return anytime.

Grace N. 
Évaluation :
4

A bit dirty and pretty bad shock absorbers. Otherwise it worked fine.

jane B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Very helpful! Went out their way to find a solution for us!

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

This location is amazing. The operator was extremely friendly and nice. If you give bonuses based on customer input sign her up!

Adam W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
4

Online check in and drop off was very frustrating. Couldn't take pics to complete process. Had to call in and wait on hold for more than 20 minutes, which made us late for our next commitment ðŸ¤"

Christine G. 
Évaluation :
5

Very courteous. Will rent UHAUL equipment again from this location in the future.

Randy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore M. 
Évaluation :
5

My whole experience was outstanding.

David E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan F. 
Évaluation :
1

First, I had to wait to pick up the vehicle because the only person in the office had an appointment at the DMV. I left the facility around 11 am. I returned 2 days later in the middle of the day (approx. 12:00 in the afternoon) to drop off the vehicle and the owner told me to "GO BACK OUTSIDE AND LEAVE THE KEY IN THE DROPBOX." When they finalized my order, they said I dropped the keys off in the evening in stead of noon (12 pm), so they charge me for another 24 hours. When I called about it he played the victim, yelled at me, and said I was being mean to him because he's Asian. Go figure...

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy S. 
Évaluation :
5

Everything was excellent. The woman who I met with to sign the truck was very nice and personable.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

I really loved how easy it was. Lady at the counter was reassuring and helpful. I will be using again this summer as my move from apartments approaches. The office pup honestly made my day. Returning the van was made easy - I felt very safe as a woman being at the facility after closing. Thank you!!

Brynlee L. 
Évaluation :
4

the attendant was superb!

Edward T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth T. 
Évaluation :
5

They are great friendly and efficient!

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris H. 
Évaluation :
5

The front desk lady was friendly and helpful. It only took a minute to check in and pick up my rental truck. Quick and easy, which is just what you need when you're moving!

Christin S. 
Évaluation :
5

She was amazing!

Mike M. 
Évaluation :
5

The person that helped me was professional and made sure the vehicle was ready to go.

michael M. 
Évaluation :
5

Quick and smooth. Remote return was a nice feature but your app could not recognize my location, so I had to send a text and use chat to notify my after hours return

Rick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
3

No obvious place to park or leave a vehicle while renting in town. Van had poor all season tires which made for very nerve-wracking drive in Vermont winter. The self checkout worked well, but now I am getting tons of spam messages to my cellphone and this is the only new place I've given my cell number to in months. Not sure if coincidence or not, but I will be keeping a close eye on the credit card I used.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

nice

Harry W. 
Évaluation :
5

As far as I'm concerned everything was in order and Sara at Rent a Wreck in Williston Vt was very accommodating very friendly and would recommend her 100 % Drop off in Conway sc was awesome also

lonnie M. 
Évaluation :
5

Fab service!

melissa S. 
Évaluation :
4

Great staff

Allison B. 
Évaluation :
3

Only issues I had were one the dolly I ordered was not all ready in the van... it rode like a donkey down the road for some reason and I went over the milage even though my pickup point start point destination and drop off were recorded... I took a less then quarter mile detour to pick up a stove... seems a bit much but oh well

Scott D. 
Évaluation :
4

We dropped the vehicle off when it was dark and rainy out and had a very difficult time finding the location with limited lighting on signs.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricio M. 
Évaluation :
4

Truck's shocks were spongy. Ride was bouncy.

Stephen F. 
Évaluation :
5

Manager was awesome.

James S. 
Évaluation :
5

The representative was very courteous, friendly and knowledgeable. The experience was smooth, she hooked up the trailer checking all of the lights, and I was off with the trailer within 15 minutes.

Kenneth R. 
Évaluation :
5

Also very easy to use!

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLSUE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie G. 
Évaluation :
1

The Uhaul itself was in great shape. We chose to do online/contact free pickup to keep it simple, but made sure to select pickup and drop off hours that the place was open just in case. Between bad cell service and some technical difficulties we did need assistance, but nobody was at the place during their supposed hours of operation. We were able to get some assistance on the phone but it took nearly 30min in total just to pick up the truck. Certainly not ideal!

Heather T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant Lowensohn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario H. 
Évaluation :
5

The woman that checked the truck out to us was fantastic! She was friendly, helpful, and cleaned the truck out before giving it to us. Five stars easily for her!

Cari C. 
Évaluation :
5

The person at this location is very nice and helpful. The website, however, did not clearly state all that was necessary to do to rent the vehicle. Luckily, the person was at this location so I did not suffer any delays or frustration.

Marie T. 
Évaluation :
5

Excellent service à la clientèle

Mery M. 
Évaluation :
5

The woman working at this location is amazing. She was helpful, friendly and willing to help in any way possible.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
2

Difficult to tell if parking somewhere would be blocking a car or vehicle in.

Christopher M. 
Évaluation :
5

The lady working today was very helpful, pleasant and an outstanding personality! Thank you!!

Julie B. 
Évaluation :
5

In contrast to our experience in Rutland with people who don't care enough to maintain COVID-19 precautions and hostility from "Erica A." in "traffic," Rent a Wreck of South Burlington's staff person (Sara? I'm sorry I did not get your name!) was a consummate professional, very friendly and helpful. She knew the right person to call to straighten out the so-called "wrong drop-off location" fee and late fees U-Haul charged ME because U-HAUL had no open space in Burlington for us to drop off the truck, tried to divert us to Waterbury, and we refused to take the time, energy, and gas money to drop off the truck there. We only had to explain the situation to Rent A Wreck's professional once. She immediately called a person who authorized her to waive these ridiculous charges--almost 250,00 $ on a 118,00 $ rental. Although this location is great, I am going to think twice about using U-Haul again following their attempts to strong-arm us into agreeing to last minute moving day changes to our contracted-for drop off location. If I were you I would insist that U-Haul give you a drop off location when you pick up the truck and hold them to it.

Melissa T. 
Évaluation :
4

They recommend that I rent from the Milton office and bring it back to them in So. Burlington to save money. That worked out pretty good!

Ruel E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

Check in was fast and felt safe (during Covid). The UHaul staff member was professional and helpful.

Sylvie V. 
Évaluation :
4

The woman at Rent-A-Wreck was great. She was patient while I made multiple trips to the local walmart to buy all the towing accessories needed to tow the 5x8 trailer, including adapters, hitch pins, etc. that weren't available at the rental location.

Patrick F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
3

I live in South Burlington Vt I hen I called to check it in He wanted me to return it to Waterbury Vt I told him NO I was dropping it at 2071 Had I listened I would have been over my miles It was not my problem the u haul places in Burlington were full This drop off Location was for my Convienance not u hauls It's about customer service people

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla B. 
Évaluation :
5

Reserved a 15' truck with a car dolly - the traffic dept confirmed that the dolly and truck would be in two locations. When we picked up the truck there was a dolly right next to it but we weren't allowed to take it. Once we were able to pick up the car dolly the 2nd location wouldn't guarantee it would be there for us as we were approx 1 hr late. Ended up not renting the dolly and cancelling it.

Tom D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
4

Uhaul parking spots could have been a bit more clearly marked; there is a auto shop next door with shared parking it seemed. Hope I parked it in the correct location in that lot. Thanks

Tobias S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel F. 
Évaluation :
5

I dropped the truck off in the evening on Sunday night. Used the drop box. Spoke with the office on the phone, they were nice and very helpful.

Greg B. 
Non les évaluations ont été soumises pour cet établissement.

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