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Michael H.
Customer Reviews for Rental Center of Green Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The crew at this location is clearly on top of their game. It is always a pleasure to do business here.
Hugh M.They were very friendly and helpful So happy with this place.
Catalina G.Please point out in advance the need to take a photo of the mileage. I locked the truck, deposited the key, and then read the request to take a photo of the mileage. The truck was left on a full tank Thank you.
Michelle G.They found 120$ and called to tell me. Great job
Charles A.No complaints here. Went in for a small trailer, came away with a truck that could better do the job...great service...a very smooth pick-up and return. Thanks
Randall M.Have a larger sign with UHaul name visable. Agent was attentive with several customers at same time.
dan M.Very friendly
Walter J.Quick, easy, and went very well
JIM K.Nice people - great van - Thank you
Theresa K.Calling in on the 800 number when I had a problem was HORRIBLE!! I've rented from uhaul several times but this time there was an issue and when I called in to get help wait time was over 35 minutes. When people rent they pick a time for a reason.
Elizabeth S.The employee staff is pretty awesome very polite very professional we love going there
william H.Fast, friendly and easy.
Liza R.Wonderful service, clear instructions, I totally recommend to others.
James S.We contacted the dropoff location for help unloading on the morning of the 27th and we're assured 2 workers would be there, however they never showed up.
Gregg C.Train the staff on customer service principles and how to manage their own personal biases to keep them out of their professional jobs while dealing with customers.
Renae C.This drop off was very hard to find and tight for the truck. That said, very helpful staff and pleasant.
Duane B.Nothing everything is great
Julia Z.Outstanding service. Great experience
ALAN F.I did not use Uhaul but received an invoice for payment under the name of a different person with my email address. It was taken care of and I was told Uhaul considered this matter closed.
bill H.Nothing. It was literally top notch.
Grant M.I always use this facility to rent U-haul products and have always had excellent service
Raoul G.Very helpful.
Curtis H.Quicker responxe in locating and scheduling a rental.
JOHN D.Everything was fast & easy.
Lynette A.Not sure. You should be proud of this Crew.
john B.It was all very good -staff there is very nice & helpful- great service!
LESHA C.Great people excellent equipment
Eric T.The complaint I have is after hiring 2 people to unload my Uboxes onto the truck I rented, only one showed up and took way more time than I calculated it would take. I was cornered into paying for the extra time and put on the spot to give a tip in addition. The manager was friendly and accommodating but I felt he should have had another person as back-up to work that day. Unfortunately, I will not be using them when I need a truck rental in the future.
janice D.Altogether, an exceptionally glitch-free pleasant experience renting a van from this Green Valley, AZ location. The only dissatisfaction we've ever had with U-Haul is the possible corporate level policy of selling phone numbers to advertising companies â€" aka Dreaded Robo Call generators â€" when we moved to Green Valley from Salem, OR four years ago. Have now over 300 blocked numbers from Onvoy, LLC out of Portland, OR. That and not equipping trailers with wheel dollies on the hitch to enable trailer disconnect in an emergency.
Glenn F.Couldn't do better
Richard H.Found one tire on the trailer only had 25# of air. Had to use my compressor to pump it up. Otherwise great service.
Mark M.There was a dent on the drivers side fender that was fine when the trailer was empty; but rubbed while traveling and shredded the tire. I was fortunate to make it home, but it could have been the cause of an accident. Most of my trip was interstate travel at higher speed. The last leg was slower, through windy roads, construction, and rougher roads. I drove much slower then last three hours if my trip. The tire fisintegrated at slower speeds.
Megan E.Nothing. Extremely efficient and friendly staff.
Alejandro C.Your customer service rep is excellent.
Russell M.Unfortunately they did not have all of the various boxes we wanted. Otherwise great service.
Richard B.Offer blankets and secure straps to help with loading Thanks
David L.My drop off place was in Nogales, AZ. When we got there we were told we couldn't drop it off there because they were full. We were then told to drive back to Green Valley, AZ and drop it off. I had gotten a call for a $50 refund if we could drop it off in Green Valley. I declined because we had been traveling for 12 hours and didn't want to have to double back. After the lady in Nogales was so rude, I decided to be nice and return it to Green Valley. I told the guy in Green Valley my experience with the lady in Nogales and he said she couldn't refuse my drop off. He said I should have just dropped it there and left. I was on the contract. I was ni9ce enough to go out of my way to return it to Green Valley and think I deserve more of a refund. The lady was very rude and told me there was no way I could drop it off at the intended drop off. Very disappointed in her mannerism.
Adele A.Hire people that are more concerned in accommodating customer needs fir U-haul services rather than selling knives.
Kemp L.My original reservation was at the Rio Rico location. When I showed up at that location they told me they didn't have a vehicle transport I reserved. They sent me to the Green Valley, AZ location… that location told me they have the unit but there was nobody certified to hook it up to my truck. Then they sent me to the other Green Valley location… I am very grateful to Jay, the only employee at that location. He was able to change the reservation to his location in no time and hook the trailer to my truck and send me away… Besides from Jay's excellent customer service, entire U-haul operation is a joke… it is such unbelievable fact that U-haul is such a big company with such shitty operation… Shame on you… Sincerely, Evan Acar
Evan A.Very limit yard hours....closes at 3pm and was not told where to leave the trailer upon return.
Charles S.Keep up the current service
BRUCE M.Quickest checkin I've ever had and they used the DL and credit card info I uploaded before hand. Instead of having me repeat the process in person like every other location.
MORRIS N.Thank you for your great customer service in Green Valley,Az.
Drew B.Fix the computer problem that was there
JOEL H.Quick and easy drop off close to home. Thanks!
Judy G.Easy Transaction; Knowledgeable, Friendly Staff, Great Experience
Ann R.Great experience and staff.
Ted D.Ratchet assemblies require maintenance (lubing).
David R.I was unable to complete my check in using the Uhaul app. It started out easy enough, but it wouldn't let me upload my odometer/fuel picture. Otherwise, everything went great, thank you.
Jannette S.Check out "after hours" is a pain! If you'd told me I needed my passport as well as my driver's license and credit card, I would have taken it to the location. Very time consuming. Not the fault of the location, as the equipment was exactly as requested. The problem lies with the application.
Carla M.Yes but definitely not the online check in or turn in. It did not work for me in either instance. The afterhours call in policy of watch a tutorial is horrible in regards to customer service. My reservation was not up to date in either the app or online. Very frustrating ...
Lawrence R.No changes, it was Monday morning, the guy was friendly and helpful! He had no issues going out on the chilly morning and hooking up the trailer! Thanks will use this location again!
Chet S.Not comfortable with out side drop off area anyone can drive up and take what you drop off unless there are cameras but I didn't notice any may I missed them?
frank R.The Rental Center in Green Valley was Excellent ++
carl L.Everything went extremely smooth for our one way rental.
Cecelia B.Waiting for call from district manager. Will take to corporate level if no resolution. There is a very high level of incompetence within your organization.
Sandra K.