I am always treated well at this particular location.
SHARON S.
Customer Reviews for Rental Center of Green Valley
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The side mirror was broken but we understand the part had been Ordered but not yet arrived.
TONIA L.The guy at the counter was a very positive, friendly and helpful person. And I saw him interact with more than just myself.
Kirk E.None of my questions or concerns were answered. I never got a response from messages and voice messages that I left. Nobody ever seems to be able to talk since no body ever answers the phone when you call.
Randall M.Auto check is never easy. This time, system reluctant to acknowledge I uploaded the photos. After several repeats it allowed me to move on. Also, if you take the photos to show truck is clean before leaving house and getting gas, system not happy: "Please take a more recent photo." So you do it and the message repeats anyway. Your Green Valley, AZ site staff Adam and Jay are the best
BRADBURY W.5x8 trailer was missing the connector for the lights. I had to drive to another Green valley location for the connector. since they had no connectors onsite This was the second time this happened recently, apparently sometimes customers take the connector when dropping off trailer after hours. If this happens, they should keep spare connectors onsite. It was inconvenient and dangerous without brake and signal lights to drive to another location.
DOUGLAS M.Sort of in the middle of nowhere and not really clearly marked. Just one tiny sign. Didn't even look like a u-haul location.
David jon F.Good job and was adequate for my use.
RONALD S.Cab of truck was dirty. Windshield should be cleaned it was dirty with bugs and grime made it hard to see through.
DAVID EDWARD L.Inform us the AC didn't work!!
THOMAS T.The check in process was a little tedious with all the pictures, but all in all it was a pretty quick and easy process.
Julie C.These 2 guys that work their are nothing but the greatest . The best place to rent from hands down . The last time I rented from there to this time they have never let me down on the company standers of what a rental place should be.
CHRISTOPHER P.Nothing at all it was great the guy J who helped me was very nice very fast and thorough and with awesome when I came back brought it back same thing
LISA W.Not a thing they were awesome!
PAULINE S.Nothing to recommend. Everything went very smoothly. Will definitely use this location again.
SCOTT H.Turn in was a bust. No prewarning of what to do other than lock truck and turn in keys. I should not have to pay another 20 $.
KATHLEEN H.Equipment ready. Staff ready. Fast turn around
DARREN V.Objectionable aggressive assumptive marketing of extras when booking online, resulting in initial price quote being unrealistically high and forcing consumer to keep deleting extras as they pop up. Faulty claim of d.l. # being wrong for my state. Unexplained switch of type of vehicle I tried to book for another one. I did like, and used, the fuel consumption gauge mounted on the dash. I bet it prevents accidents by prompting drivers to slow down. Why not put the gauges in pickups too? Also, on my last rental, the online return system functioned poorly and I was forced to give up and call in. During the 30-min.+ hold, in the evening, the same messages repeated continuously, which was obnoxious. So, great staff and sound equipment, but because of your IT work, I think I'll try Penske next time.
BRADBURY W.The U-Haul office is in the backroom of another business. It's shabby and very unprofessional. I'm used to U-Haul locations that are modern, clean and professional.
MICHAEL W.The service and product were- and have been in the past, good. HOWEVER....There is a requirement now to “Upload†a picture of the front and back of your driver's license. I asked if there was an alternative method for this(make a copy, just show them it was valid , etc) They said “ Noâ€. It had to be uploaded w my phone or their tablet. I was in a pinch time wise, or I would not have done it. U-HAUl!!! DUMP THIS POLICY! THAT LEVEL OF PERSONAL INFORMATION BEING REQUIRED TO BE UPLOADED TO SOMEWHERE THAT WILL EVENTUALLY BE HACKED IS CRAP!!! Stop it or lose business.
MICHAEL H.I was chased from one rental center to another 3 times with one telling me I wasn't even in the system even though I had a confirmation number. I didn't need the trailer until the following day but was told to come get it immediately so I for sure had it, even though I had a confirmation, and was charged for 2 days!! This is unacceptable and I WILL NEVER rent from screw haul again!!
Frank S.Please have blankets
La Von M.The man that runs this location has been there a long time and does an EXCELLENT Job.
MICHAEL S.The man behind the counter did an excellent job. Very helpful. Answered all my questions and made me comfortable with the entire process of renting and towing a trailer
DIANNA W.Customer services were very good. I want to say the Ford truck we used was excellent. A 20' E400 that outperformed any expectation I had, also the car trailer was the best most convenient and well built of any trailer I have used in the past to haul cars.
RICHARD E.Adam and Jay were very helpful.
WILLIAM C.Jake is excellent to deal with!
KARL L.Excellent service with Jay. Very helpful with all my questions.
Norma S.All I had to do was hand over the key and I was done--very nice! A few comments about the truck: It was nearly new and drove like a dream. I was even able to drive at 75 mph on the interstate which I didn't expect. Please consider, however, introducing more modern technology like bluetooth connectivity to your radios. Listening to music/audiobooks is so important on a long drive
Jeffery M.There on nothing you can do to improve the experience at this location the staff is always a pleasure to deal with every time I go there
joel H.Well done, easy pick up and return.
TED D.We're very pleased and satisfied with your costumer service, location, and equipment. Keep the hard work.‼ï¸
Juan G.Location is good. Just old and kinda messy but attendant was very helpful and knowledgeable
THOMAS PATRICK G.Really wish I remembered the name of the attendant with the beard because he was amazing. Great job!!!!
DAVID V.Real nice and knowledgeable people, took the worry out of renting truck
Duane J.Loved the flexibility of the location an the team members.
KYLE E.Great service & location
MARK K.This was the best experienced I have had with u-haul. Nothing to improve on
Joseph V.For the money it was exactly what I wanted. Merci.
Henry W.The young man at the counter is phenomenal ! He was friendly , knowledgeable and a pleasure to work with ..... He went above and beyond ! I will recommend rental center of Green Valley to all !!
Elizabeth S.Agent was very pleasant and professional!
Richard S.Have a public restroom!
kemp L.The web check in was not functional. At the end it asks to review "terms and conditions" to finish. But no such option exists.
Robert N.This will be my last time using Uhaul. Customer service is absolutely garbage. They never know what's going on or how to resolve anything. Called a month ago because I was supposed to get a 100 $certificate. They said it would be paid back to me in a few business days. A month later still nothing. And now it just so happens they know nothing about it what so ever.
Johnny K.I was charged an extra day
Juan G.Jay is an awesome employee. He's extremely helpful and he is sooo handsome! You're lucky to have him! He's almost as good as Adam, but he's perfect. I just love you guys! Victor
VICTOR A.Great service as always
Lana M.It was a unattended dropoff but was easy.
Robert G.Truck ready on time. Easy pickup. Friendly and helpful staff. Truck ran great for a 3 day journey. What more could I ask for? I used a Penske the previous time I rented a truck. Not comfortable. Uhaul was a very comfortable ride.
KENNETH H.not the location we were to get truck from and return hours were shorter than anticipated. very inconvenient and complicated procedure for truck return.
ERICH C.