Will rent again in May
Dennis Lynton
Customer Reviews for Rental Center of Green Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service!
Robert FortizThe gentleman at this location was very friendly and helpful.
Rachael RuizThe U-Haul agent was helpful and explained everything clearly regarding our rental
Michael NoreenMake sure you know where to drop off the vehicle when you're done. Some times they give you a number to call make sure your thing it to the right spot.
Robert FritzThe truck was ready to go when I got there, it was clean. The staff was very friendly and helpful.
ROGER HUMMELThe best part of the whole experience was the employees customer service! He was very professional and efficient.
Jeffrey OstmanVery Professional and helpful
Mike EnglishI reserved a truck for Saturday,went to pick it up and the store was closed. I received no notification that it will be closed After spending 2 hrs on the phone, I finally was texted with the information to obtain a truck Poor customer service and support!!
Tim IrvineAfter hours drop off. This was third 12 foot trailer re tal in one year period. Twice had issues with tire inflation/ pressure. One ended with a flat.
Ray DuFourFantastic service - everything was ready to go when we arrived and the attendant was super supportive in helping us get on the road fast. Thanks!!!
MARTIN FETTETruck annunciation lights come on and off, no dome light or cruise control. Tow dolly running lights Inoperative, though agent advised that the lights were working.
KEN SCHELLI go out of my way to use this Uhaul dealer, Superb service and very friendly! They go out of the way to treat you right! 6 stars!
Jeff OstmanI appreciate being able to rent a truck with less than a days notice. The staff was very friendly and helpful.
vincent marcellinoUse this location exclusively. Efficient and professional!
Sixto CastenadaEverything was handeled in a very friendly professional matter. I would strongly recommend Uhau
JERRY QUICKTruck was clean with low mileage. Support personnel very helpful.
Ray SouthardAlways so nice, helpful and efficient. Great place to have in town and so convenient
SUSAN GIBSONThe manager is a very good and reasonable person, also always helpful. It is a pleasure to do the rental business at this place, I will ever recommended.
Doru SimoneI reserved a trailer online for 4 pm one day to 4pm the next day. Later I received a call stating that trailer was not available even though the Web site said it was. The caller tried to direct me to a site 25-30 miles away to pick up and return the trailer. When I said I was flexible on the trailer size the caller reserved one for me just a few miles away, but with less convenient hours. Due to a medical appointment, I now had to pick up the trailer at 1:30 pm. The site closed at 3 pm. When I picked up the trailer I mentioned my attempt to reserve a trailer from 4 pm to 4 pm the next day. The person working at the site said it would be no problem to return it at 3 or even later the next day. I called at 2:58 saying that I was less than a mile away. He said to park outside the fence when I arrived. Even though the gate was still open as he was about to close it, I followed his instructions to park outside the fence. I was disappointed to be charged for an additional day. He may technically have been in the right to charge an extra day, but it was poor customer relations to do so after my initial reservation had to be changed after I made it. I will use the other local U-HAUL location if at all possible from here on our.
PATRICIA SIEVERTCup holders and front edge of seats could have been a bit cleaner; there was spilled coffee from a previous operator. Neither the truck nor the lockbox that had the key were locked when I picked up the truck.
Samuel GayVery pleasant experience. Fast and courteous service.
Wil Smitheasy out and easy in
CONRAD TONIVery easy to reserve, pickup and drop off. Very nice condition and new pickup. Associate was extremely nice and welcoming.
Jill HeathThese guys are always awesome!
Russell WormanTerrible experience. Rented equipment, no equipment was supplied at the moment of online pick up. Truck has less gas than it was supposed to. Online pick up was terrible. My reservation was changed back and forth. TERRIBLE experience.
Esteban GrambsGoogle maps has you turn down the street right before the business and takes you down an alley. Otherwise, customer service was wonderful and the truck was very clean!!
Rachel MarinerEverything was perfect thanks!
Patrick MurphyCenter is not open Saturdays although it is listed as being open. App would not cooperate, call in number was helpful though time consuming.
Jeff Ricciardithe trailer is well balanced the trucks like an arrow - very nice.
CONRAD TONIFinding the place on Google (I am bad at remembering names) both individuals who work there were outstanding. Highly recommend this location when ever you need to rent a U-Haul item.
William Saxton15 foot was so easy to operate. Would definitely recommend
Linda RollinsUnattended location. Self return verification process. Awkward return space required blocking street traffic to maneuver equipment into return space.
Dana LaessleFree donuts
Bill HooberThe utility trailer was ready when I arrived. Hooked it up and accomplished my mission without any incidents. Drop off was easy, and of course, Jay was awesome, as always. I highly recommend this location for a U-Haul rental!
Vicki PollingtonFantastic customer service
Kent GarrettVery courteous and efficient staff. A pleasure to do business with.
Wil SmithNa
Ramon SotoThe gentleman at this location went overboard to accomplish and accommodate the arrival of an unhappy customer between Danielle and this dealer, the day was saved. The dealer did all the work and made the return seamless. 5+ stars to the dealer. A downside is that I left my phone in the truck. He chased me down and returned the phone. I had to walk from the dealership to where I wanted to be. At 83 years of age and health...it was a bit much. I became very dehydrated. Never in my life have I had those symptoms. I live in Phoenix where it's really hot, nothing like that has ever happened. No help! Finally I went into a business and they gave me water and let me cool down. Thank God..... Anyway the whole experience was not a pleasure able one. What a disaster! Think that personnel should be told not to "lie" and push the problem downstream. U haul has some very dedicated and meaningful personnel. Sorry that they attended a "Donald Trump's management class. Will I use your service again, you bet.
Fred PeilNothing, the entire process was excellent
Scott SchadeThey were very helpful and informed me that I could leave the keys in the truck and the truck would be checked in. However, they did not inform me that there may be additional charges and those charges would be billed through a third party..
Peggy Chapinno comment
John LoflinSuper fast, great staff
Roland WheelerThe person at this location told me that I could have a 5X8 trailer for 2 more days without charge, but after I returned the trailer he charged me for 2 extra days anyway. When I questioned him by leaving a telephone message he never called me back. I will not use this location again!
WILLIAM IANNACONEThis particular U-haul location is extra helpful and accommodating!
VICKI POLLINGTONI think I need to buy a truck, because 125 for a few hours is ridiculous? Why do you charge for mileage when you have to fill the tank up? I will think twice before I get a truck again. All was good. Thank you
Martha CrowellProfessional and efficient staff.
Sixto CastenadaJay is always very helpful when it comes to getting a truck. If he can he always has one available for me. I usually rent from this establishment about twice a month just for local trips. The pick up and turn in could not be easier. If I have questions about the rental he is always available to answer them. This is a good place to rent equipment from.
ROGER HUMMELTruck ran well. Requested a 10 ft. truck, but none were available, so got a 15 ft. for the same price. Worked out well.
Bonnie StephensNot to much.. no complaints..
Emily PowellThese guys are the best
RICARDO ESTRADAHard to find location. In addition they charged me extra since I dropped it off days early but after hours. What a rip off and how sleazy of them. I wouldn't use this location again.
LaShawn ApplegateSurprisingly easy to drive! The only suggestion would be to get it full of gas and return it full of gas. A very happy experience overall!
Sherry Kretschmer