Customer Reviews for Rentals Unlimited
(U-Haul Neighborhood Dealer)

140 évaluations

400 N Schmidt Rd Ste C   Bolingbrook, IL 60440

(630) 759-1584

Heures

  • Lundi
    De 9 h am à 4 h pm
  • Tue–Thur
    De 9 h am à 3 h pm
  • Vendredi
    De 9 h am à 4 h pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(630) 759-1584

400 N Schmidt Rd Ste C
Bolingbrook, IL 60440

Services dans cet établissement :

Heures

  • Lundi
    De 9 h am à 4 h pm
  • Tue–Thur
    De 9 h am à 3 h pm
  • Vendredi
    De 9 h am à 4 h pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus T. 
Évaluation :
5

Make the price cheaper for the nicks repeat customer and Senior citizen

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Junhua L. 
Évaluation :
5

Outstanding service! Used them last 2 weekends, bill accurate. Have dropbox for return keys on Sun. Highly recommend.

DON N. 
Évaluation :
5

Picked up on Fri, vehicle was clean. Agent explained costs; gas, mileage. Returned on Sun, were closed. Got final bill on Mon, was accurate. Je les recommande fortement. 

DON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AbdulMoid M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandar I. 
Évaluation :
5

No improvement needed!! Everything was on point. Reservations went smooth. No complaints

Corey R. 
Évaluation :
5

Service was great worked and got me a lower rate

Regina H. 
Évaluation :
1

I will never use U-Haul again. I got ripped off on a bogus gas charge. I filled the gas tank to the same level as I dropped it off, and got a $60 fuel charge. I even submitted a picture.

Jon C. 
Évaluation :
5

Very friendly staff, truck was ready to go, drop off was quick and easy, payment was accurate and timely.

Randy J. 
Évaluation :
5

The service and equipment provided exceeded my expectations. Can't think of anything that you can do to improve? I strongly recommend this location.

DEBORAH G. 
Évaluation :
5

Tommy the owner is great. Would rent from Tommy anytime. Always helpful and supportive. Great guy.

jim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
1

Nothing please just close this location down. I received horrible customer service and the vehicle I received was not only beat up but the mileage on my contract was completely off compared to the odometer when I got into the vehicle. By over 4000 miles…. Overall just please don't waste more peoples money.

Derek R. 
Évaluation :
5

Great truck - clean. Check in and out was efficient.

robert K. 
Évaluation :
5

Friendliest staff I have ever dealt with at a uhaul.

Andrew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

The Bolingbrook location was GREAT, but the only reason we had to use the Bolingbrook location was because even though we made a reservation two months in advance in Iowa city, U-Haul called two days before our move date and told us they did not have a truck for us and there were no U-Haul trucks available in Iowa supposedly. U-Haul actually does this quite frequently in Iowa City to college students. U-Haul takes more reservations then they actually have trucks for. Every year U-Haul cancels on people two days before their lease ends leaving them without a truck even though they had a reservation. So we had to get our U-Haul in Bolingbrook Illinois and drive an empty truck 200 miles and they charge $.99 a mile. We had a reservation to rent a truck in Iowa for 3 Days, drive it one way to Illinois for $300. Since they canceled our reservation we ended up paying $500 for 1 day to drive round-trip from Illinois. So we have a theory that in Iowa City U-Haul cancels any reservations that are for longer than one day so that they can cash in on more truck rentals. Renters please beware when you make a reservation with U-Haul. They will have you believe you have a reservation and then two days before your move they might tell you otherwise.

DAVE K. 
Évaluation :
3

Friendly staff. Dropoff was a bit of a hassle (didn't get lockbox code and couldn't fit keys into slot)

DANIEL S. 
Évaluation :
3

I set my rental up for an after hours pick up ... Followed the instructions only to find the key was NOT in the lockbox ... Had to wait until they opened to get key which delayed my day by several hours. Staff was friendly and helpful to resolve the matter but put a cramp in my moving day.

Josette C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

The employee who called and placed the Pod was super easy to work with.

Daniel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
1

We ordered 3 dozen furniture pads. We only got 15 they were just thrown in the truck.

Susan B. 
Évaluation :
5

Very nice service !

Jozefa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce L. 
Évaluation :
3

Very upset with u haul they changed my pick up location twice and it was not close to my house

Michael K. 
Évaluation :
3

Closed on sundays

Jason L. 
Évaluation :
5

Perfect... No hick-ups

Scott P. 
Évaluation :
5

Very friendly stuff members

Gediminas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackqueline G. 
Évaluation :
5

Saturday 04/30/2022 was a rainy day, looks like the roof of the truck had issues and water was seeping thru, some of the furniture's were wet especially the mattress.

Siddiq P. 
Évaluation :
5

Disappointed trying to return trailer. 5 attempts online, 20 minutes on hold. Never connected, Hope I don't get charged late return Penalty.

Phil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
5

Rien

sandra H. 
Évaluation :
5

Make your app work if you are gonna force people to use it. It just gave me error messages whenever I did anything so I had to speak with the cashier. This normally isn't an issue, but they were already closed so this lady had to stay after hours to help me. Also, when I dropped off the rental the app didn't actually register the return and I had to call uhaul directly to resolve it.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan H. 
Évaluation :
5

There is nothing to improve on. Staff was outstanding and the process was quick and smooth. I would recommend this location anytime.

Karyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge P. 
Évaluation :
5

Great customer service! Reserved trailer at 9am walked in, checked in, and was hooked up and ready to go by 9:08am. Definitely will be using this location for the future.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Extremely pleased with the customer service I received. From the initial in store meeting/inquiry to the actual pick up and return of the equipment, I was pleasantly greeted and assisted. Yes, I recommend and use U-Haul again. The location used was Rentals Unlimited at 400 N. Schmidt Rd Ste C, Bolingbrook, Il. 60440. (2/12/22).

doris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gvidas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

The 24 hour drop off worked well.

Bruce B. 
Évaluation :
1

The trailer I rented was difficult to put on. The trailer also didn't even have the lock off from precious renter so I had to stop by Ace Hardware to boot cut it off and it wasn't swept out. The lady was super sweet though.

steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enoch S. 
Évaluation :
4

I was disappointed that I was charged for mileage from a location the was 20 miles further than where I booked from. I feel if the equipment isn't where I booked from some type of allowance should be given for the inconvenience.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madiha Q. 
Évaluation :
3

I'm still waiting for my final bill even I turned my rental in early. I was on the hold for an hour, then it hung up on me. Then it hung up again. Just call me. Thanks.

Darien M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denis T. 
Évaluation :
5

Polite and helpful

ETHEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WATHIDA I. 
Évaluation :
2

Was informed of change in rental location (from the one I have used many times) the night before. Had to pick up truck before new location opened (7:00 a.m.). Was supposed to get an unlock code for key lockbox the night before. Did not receive anything. Got to location in the morning and called 800 number for assistance. Recording said hold time would be 50 minutes. Went to lock box, and it was unlocked, so we got key and figured out which of three trucks was ours. None of them were locked. Got our truck and headed out. Got a call from the location around 2:00 p.m. asking if I picked up the truck. We were half way to Southern Indiana at that point. Got an email shortly after that with the check-out information. A little late for that.

Jeffery W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
4

Suggest right equipment for the truck chosen by customer.

Muhammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey D. 
Évaluation :
3

Main uhaul service stink trailer detach from hitch only 8 miles from shop made starches and dent to my truck and was told it was my fault and I wasn't the one that hook it up and want to charge me for road service to look at it bull thinking about contacting my law for this too

DAVID P. 
Évaluation :
5

Excellent service à la clientèle

CARL B. 
Évaluation :
5

Wonderful experience. Owner went out of his way to help me

PAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Danielle was very courteous and helpful during the process. The "yard-guys" were helpful with familiarizing me with the rental trailer

CRAIG D. 
Évaluation :
5

Truck was not clean and the check engine light was on.

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Great rental. No problems. Thanks, John

JOHN B. 
Évaluation :
5

Rien

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Awesome service!

Cortes W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A. 
Évaluation :
4

Truck was ready when I arrived and I was gone in 10 minutes. Gas gauge showed 1/4 and paperwork showed 1/2. Cost me an extra $20 for gas to bring the tank back to 1/2 at the end of the trip.

Jeff U. 
Évaluation :
5

Best service ever!! Truck was ready at scheduled time. No worries whatsoever. Success.

Dan D. 
Évaluation :
3

I'm still waiting for my refund on the furniture pads I was charged for but didn't receive.

David W. 
Évaluation :
4

Excellent customer service. At the last minute i needed a moving truck. They can through in a pinch. Quick &professional. Thanx U-Haul !

TAMME J. 
Évaluation :
5

Great experience. Gentleman got me going before the place opened

Steven C. 
Évaluation :
1

Must improve your communication between all parties

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R Jospeh F. 
Évaluation :
1

It took over 2 hours to get the vehicle and there were no pads which we paid for. We were unable to make our time commitment for he move due the the ineffficency of the check in procedure. Caused us great hardship.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlene L. 
Évaluation :
5

Very clean vehicle.

jayne F. 
Évaluation :
5

I found that this was a well managed facility and I would definitely come back for my moving and storage needs.

Swanzetta A. 
Évaluation :
5

Very convenient and the lady at front desk was very helpful

James M. 
Évaluation :
5

Took care of us courteously and efficiently. Trucks were well maintained and ready along with the motorcycle carrier.

JOSPHINE M. 
Évaluation :
4

Getting the code to get the keys out of the box was a little difficult, other than that my experience was good!

Deja C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY B. 
Non les évaluations ont été soumises pour cet établissement.

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