The van was dirty and not cleaned at all. when we complained, the agent said they can not do anything about it. We did not use the van at all the was charged for something that we could not even use. this is really bad service.Megha A.
Customer Reviews for Rentex Car Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brampton, ON L6R1A2
Services dans cet établissement :
- Lun au ven : 9h30 am à 7h pm
- Sam : 10h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/12/2021 - 5/3/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Swarnpreet Singh S.
Le client n'a pas laissé de commentaire.Franklin B.
This was suppose to be self serve no contact pick up, however when we got to location we were not provided with the code for the key box. Instead the customer service rep from Uhaul asked us to go up to the building to get the key. When we went to the Uhaul location they told us no reservation found. Then we had to get in touch with Uhaul toll free customer service to speak and confirm the reservation to the location. Eventually the location was able to locate the reservation. Then they said the person with the key is not in the building and in between they were calling and speaking amongst the staff in their native language that was not English. We eventually got the key 1 hr late and our pick up was delayed. Terrible experince overall. Unorhanized, chaotic and churn.Amjad M.
Le client n'a pas laissé de commentaire.AVINASHSUNDER B.
Le client n'a pas laissé de commentaire.Jaskaran S.
Truck was dirty not even the loading area as well the cabin. Had i been not running short of time, i would have never used that truck! It was pathetic. We were suppose to move mattress and we had to buy a carpet to put in the loading area. I have the pictures too. Horrible experience. I have booked uhaul twice before in london, ontario. They were extremely shining. Bad condition for this rental.Karan C.
When I return my truck they asked me to drop keys in drop box as no one was in the office. Next they charged me extra 8 dollars for gas . In fact i had already full gas while I return the truck.Ravikumar P.
I booked the vehicle 1 week before still waste my 4 hours on the pickup day. No vehicle available. My whole day's plan was ruined. I would not recommend U-Haul. Other competitors were good in service while we booked in advance. If I have a list option to choose U-Haul then I will choose.Mitinkumar K.
The staff and location of Rentex Car rental were great. They were really friendly and helpful. Where I had difficulties with the process was with Uhaul themselves. The booking process is not clear or user-friendly. I ready very clearly that I needed a smartphone to return the vehicle after hours, but no explanation about that process was every provided. The staff at Rentex had to troubleshoot because the system had added amenities I had declined in the booking process on Uhaul's end. While the staff were great in resolving the issue, it was a poor reflection on Uhaul's booking system. Further to the return process. We had the vehicle booked until 12:00 noon on the Sunday, but I returned it Saturday evening. The following morning, I received a text at 11:15am indicating that I needed to click a link to verify the return. Except I wasn't on my phone at that point because the vehicle had been returned 15 hours earlier and I was occupied in other things, so I didn't get the message until 3pm, and more to that, the link didn't work. The staff had never indicated that I would need to electronically verify the return at all. The whole process with the texts was confusing and stressful because it threatened a "convenience fee" to verify the return, simply because of poor communication about the process. I have to say, while I would happily book with Rentex themselves again based on their friendly and helpful staff, I'm hesitant to use Uhaul themselves next time due to the poor booking systems, processes and communication.Karen O.
Le client n'a pas laissé de commentaire.Shayne D.
I had an excellent experience renting from this location. One of the best customer service experience I've had.tajinder B.
Le client n'a pas laissé de commentaire.Sanjeev D.
No complaints about this placeMALKESH T.