Having such a large truck it was hard to find a place to park it along with the tow dolly. We just barly found a place for it on the lot. That would be my only complaint. Otherwise the check in process was nice and easy.
Dana M.
Customer Reviews for Restoration Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!
Victor M.The U-Haul app is terrible!
Gregory O.Was given wrong set of keys and returned teuck early way before midnight and still charged late fees and when i tried to check in the truck online i couldn't because the info i was teying to enter the app wouldnt allow it cause the person who checked out the uhaul for me enter wrong info .i spoke to the peraon told them about the issue i was told she would correct it next busines day and my card still got charged after hour fees and nobody has contacted me or reimbursed my card with my deposit i was told that would be back on my card
Crystal G.S.O.
Tracey M.Great store, friendly people and easy access. Établissement
MICHAEL C.Cons: Facility closed for the day. No personnel onsite. Felt a little weird parking a trailer which I felt like could be stolen easily. Pros: Convenient location for us.
Debra D.I was charged for fuel that was said thst I did not fuel the truck
Delia G.Returned the truck early morning hours before the location was open.
DONNA F.GREAT CUSTOMER SERVICE
MICHAEL G.I would never use this location again or refer anyone that I know. I believe that I was overcharged for mileage based on the location being my home town and I know exactly how many miles to were to my destination. I was charged double for the trip when I was told that if I returned it before a specified hour. The truck was there before I was told to return it, and I was still charged double. I also was charged a double insurance fee as well. This whole process was a sham, with all the unorthodox charges that weren't explained. An environmental fee? Please.. Not satisfied or please with the vendor or U Haul as a whole..
KAROLYN S.It smelled like cigarettes in the cab, drove an hour or so away in the truck. I have asthma and I had a flare up from being in the truck. The back of the truck was not cleaned out, it didn't seem like anyone didn't seem like anyone did the bare minimum with the truck. I also didn't appreciate the truck being so close to the next one that I couldn't fully inspect the passenger side prior to moving the vehicle. A child wouldn't of been able to squeeze into the same between.
LORETTA W.The gentleman that helped me was very kind and helpful
lupe D.This was a convenient location. The agents were very friendly and welcoming. I felt comfortable exchanging business with Uhaul.
Tammy J.Everything was great, the whole process went very smoothly. Nice location conveniently located.
ERIN D.Location was closed at time of pickup. Was charged well over the amount for the original reservation. Still currently waiting for my refund.
Isabel V.She is over charge me
Pierre B.Very helpful customer service reps on the phone. Everything worked out well.
SHARON P.Interior floor had debris and empty bottles under the seat. Pickup location contact is amazing and goes above and beyond her customer service skills.
Sylvia B.Returned it on time but entered in the system late so I got charged with off hours fee of $20. Unacceptable!
peter G.The store opened 20 minutes late. It was uncomfortable standing outside in the heat. That said, everyone was very pleasant and helpful.
Maureen B.Tire was at 5 psi
Reginald D.This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.
Orlando W.This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.
Orlando W.Nothing! The best towing services ever!
RICHLYN L.Pick up was scheduled for 10am and location was scheduled to be open at 10am. Staff was there but owner was not and location was locked. Eventually with the help of a staff member that knew how to help a little bit we were able to handle everything through the mobile app. Left the location before the owner even showed up.
Tyler P.Lack of auto transport knowledge, had a minor (underage personâ€"-14/15) install the equipment who had to be reminded to lock the hub onto the hitch. He wrapped the rear safety chain around my brake line and wiring harness. Was told that uhaul normally charges 20 extra dollars for them to secure the vehicle to the auto transport. When I told this was not true they dropped the issue. One of the tires was flat (although I didn't notice) and I was sent out on the road like this. I decided to stop at another uhaul location and have them check the vehicle. This is when they discovered the flat tire and the issue with the rear safety chain. We Aired up the tire and fixed the chain. That is when it was discovered the tire had a slow leak. I was a mile from my house so I drove it home and called uhaul. They came fixed the tire. This took an hour. By this time it was getting dark and we got down the road only to discover at this time the running lights on the trailer were not working. Lucky the brake and turn signal lights worked. This has been the worst experience I had with Uhaul. Lucky I moved out of state and won't be using this facility ever again. When the regional manager for Uhaul called me he was really rude and tried blaming me for the issues. He even said it is not against Uhaul policy for a minor to Install equipment.which according to Uhaul policy and procedures it is against company policy. Uhaul did refund the cost of the trailer.
Brian D.Very nice people at this location, very satisfied. Merci
Joseph S.Instruct the business owner to take the time to actually talk to your customer. Update your phone system so you can actually be reached. I spent at least an hour in total on hold trying to resolve a drop off problem only to be disconnected each time.
DAVID F.Please make sure, when someone rents a trailer that the anchor goes up and down before you rent it out. I had this problem out in the middle of conroe. Luckily my husband had tools to fix it. But I called the location, I rented from and even though they replied quickly was no help except to call 1-800-UHaul.
Melissa C.Merci
briana J.Everything good
Ruben P.I don't have any complaints. Everything was explained well from the moment of pickup to when we returned the U-haul truck. The owner and co-worker were very well informed and helpful. I definitely recommend this place to anyone who will be moving and needs a big truck.
MICHAEL R.Professional, knowledgeable, organized, warm and welcoming (-: The staff at this location deserve a raise.
Barney H.The service was tops and the experience was great! Fortement recommandé!
CLIFFORD G.Aucun
Sylvia Q.They were very helpful and fast
Martin N.Keep up the good job
Jarvis R.Very Nice and friendly, family owned business. Very helpful and attentive to our needs.
Erin D.Was all good
Joseph E.Very nice associate.
mary R.