Customer Reviews for Rex Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

5

Good trailer, coupler could use some grease.

Évaluation :

5

Marcus was very helpful!

Évaluation :

1

There wasn't a person at the location of our pickup, so this made it difficult on us for two reasons. The first being that we never even got a call from uhaul giving us further directions until 11, and our scheduled pick up was at 10. We essentially paid for an extra previous hour when we didn't even get to use our uhaul until around 11:30. The 2nd reason it hurt us with no one being at the location was because my 68 year old dad was the only person there to get the trailer, and he surely cannot physically lift and connect the uhaul by himself, so we had to call a friend to drive out there and help him. Very unprofessional service. Also, Marcus, a uhaul employee who works in the Demopolis, AL area, is very incompetent and unprofessional and should definitely be reconsidered in his position.

Évaluation :

3

I was over charge in the beginnings even tho I had a reservation and was told to have u haul back in 3 days or I would get charged I did and I still got charged for an extra day ..

Évaluation :

1

The person that rents never there and trying to contact the person they did not answer the phone

Évaluation :

2

No Rep was at location for over an hour after place opened at 10am, which was already 90 minutes past requested time. Had to call cel of number listed on door who said he was not scheduled to come in. Regional manager could not be reached by this rep as it was learned my truck was stolen the day before. They had another truck available but could not locate keys until 11:15am. That truck was provided as a substitute but it was not checked in from previous customer so I had to wait another 30 minutes. We did not get out of there until 12:15pm - totally unacceptable and would like partial refund.

Évaluation :

5

Experience/service was great!

Évaluation :

3

No one was there for dropoff and phone number was disconnected so I couldn't get in touch with anyone. I just left the trailer there and hoped that someone found it and checked it back in.

Évaluation :

5

It was great experience with the ower. After a long day he had the truck I needed and open to accommodate my needs. He saved me from a long drive to another state for a truck

Évaluation :

3

Everything virtual. no staff

Évaluation :

2

No Dropbox for key, left key inside truck

Évaluation :

5

Read above

Évaluation :

3

Be sure to indicate/notify UHAul with late openings or holiday closures. Website did not indicate location would be closed during normal business hours. When UHaul customer service was contacted, there was no record or reporting of the location being closed during the normal business hours. At least place a sign on the entrance door if location is closed outside of normal hours.

Évaluation :

1

Make sure that all uhaul bus equipment for tow with up to date pig tails

Évaluation :

2

Registered online, went for pickup and took another 30 minutes because I was made to register again.

Évaluation :

1

Drop off always closed. Had to just leave trailer.