Have the trailers on stands to assist with the lift.Steven B.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Alex Rohde went above and beyond to make sure my needs were exceeded at my drop off location in Suring.Bradley B.
Convenient location. Staff was friendly. Overall good experience.James B.
Truck was empty when I picked it up. Had to stop to fill up at Rhodes Junction (41,69 Gallons, 83,35 $). Filled tank before dropping off in Appleton (25,44 Gallons, 46,27 $) Please reimburse me for the first fill 83,35 $. The 46,27 is fuel that I used.jerry G.
Having the moving blankets supplied in the trailer really was helpful. The rental was clean and in good condition.Ray H.
Le client n'a pas laissé de commentaire.William W.
Pickup of truck was below expectations truck cap was filthy.Tracy L.
Le client n'a pas laissé de commentaire.Keith N.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.James F.
We were so pleased with Alex. He went above and beyond to make sure that the equipment was there and ready when we came to pick it up. Super customer service!! :0)John Z.
Everything is great!!BOB G.
Le client n'a pas laissé de commentaire.Kari T.
Same as above....A-1!!Brian R.
The truck was generally fine, but the driver's side door didn't close well, and cab noise was bad.Matthew W.
More personal contact with customer from owner of location!RICHARD D.
Le client n'a pas laissé de commentaire.Marcelo B.
Le client n'a pas laissé de commentaire.MARIA B.
Le client n'a pas laissé de commentaire.Brian H.
Really nice people. Especially Tami. Easy drop off.Steve C.
Alex always takes good care of us. Good to have agent close by with generally the right equipment.BOB G.
The truck had the roughest ride i have ever had. 200 miles of driving/ bouncing down the road. This could be related to the newness of the vehicle, or it could be an overall suspension problem. I leave that to you to figure out.PHILLIP W.
Le client n'a pas laissé de commentaire.Thomas P.
When I drop off the trailer the clerk had to call the manger on the phone and I had to give all my info to him on the phone and than drop off the trailer in a field with no one helping me.Thomas G.
The Pick Up Location people were of great help. They went out of their way to try and get me what I needed. I can not say the same for the person, Shane Sargent, who was the scheduler. I would never recommend anyone to work with him. I left multiple messages and did not get any return calls regarding the change on my reservation that he made without verifying with me directly. I made my reservation online on July 30 and got no confirmation so I called on Aug. 9. After the weekend the reservation was still not confirmed and I had to call again. This is not how online reservations should work. If it can't be implemented correctly then it shouldn't be offered.Christine B.
Drop off was good, the girl was very nice. I told her about a leak in the front drivers side of the roof, which wrecked a piece of furniture. She was very apologetic and tried to call a number to see if Uhaul would do anything. However she had poor phone service and kept getting disconnected. So she gave me a number to call and I sat on hold for over 30 mins. Twice And gave up. We are still trying to dry out an end table it has completely started to come apart at the top, and is stuck shut. Not a happy person with that...I can be reached at 815-790-5846, if anyone would like more information.Dana T.
The cab was dirtyJoseph F.
Nothing. The experience with Tami was first class. ThanksDouglas B.
After being cussed out buy the gentleman at the Gillett WI location was not only Upgraded to a 20' by Ken (Milwaukee, WI), They also comped us a few miles and 50,00 $ off the price. The truck was dirty on the inside, a few issues with the truck.Ryan V.
Le client n'a pas laissé de commentaire.Robert H.
I reserved a truck 2 months ago to pick up in Crivitz WI. When I call to confirm that the truck would be at my location, I was told by some DUMB FUCK I would need to drive from Green Bay WI to Fish Creek to pick up a truck, then drive to Crooked Lake - a 2 1/2 hour drive one way. Do your People not have access to GOOGLE? I called the local rental center and they found me a truck that was continent and on my way to my destination. WHY THE FUCK COULD YOUR IDIOTS ON THE NATIONAL CALL LINE NOT DO THE SAME,, WHAT THE FUCK? YES, I am not happy.David N.
Le client n'a pas laissé de commentaire.KARL F.
They do not know how to rent, charge, produce contract, help with hook up, just about everything there needs help! Asked multiple times if I was to get any paper work, answer was no. 6 hours into our trip get a phone call asking if I planned to pick up the reserved rental! They had no recording even had the rental! I will rent elsewhere in the future.David P L.
Le client n'a pas laissé de commentaire.chris C.
Great Service. We will definitely rent from them again !!!Theodore S.
Person on duty seemed like they were not quite sure what to do.GREGG E.
Keep equipment on paved areas and have uhaul personnel present. The clerk had no idea we were coming or how to check us out.Kim D.
Le client n'a pas laissé de commentaire.Daniel W.
This was the worst pickup I have experienced. Unfortunately I filed a complaint to customer service. I always enjoy using u haul but will avoid this pick up or dop off locationJohn S.
We had the worst experience ever and we have a used Uhaul at least 20 times. The auto transport was not acceptable and it was missing the wiring pigtail which had to be purchased by us. When we spoke to Regional Manager Shane Sergeant he told me my wife was wrong and probably misplaced the wiring. This was not the Customer Service I thought Uhaul was capable of but it was enough to turn me and my family away from using Uhaul for life. Up till this experience I was a fan and bragged to others to use Uhaul do to the great transports and tow Dolly's. I spoke to Shane Sergeant two times and both experiences were not favorable for a repeat customer. He defeated my wife and told me Uhaul did not offer two different auto transports and the one we rented was clearly Heavier and when our vehicle could not be hooked up due to wiring missing he verbally degrates my wife and that is not how a Manager should behave. In the conversation he also yelled at me and said I was late and another customer was going to be disappointed because of us. At the time he said it we had more than 1 hour before contract was up. We were only late because we had to buy a wiring harness for the auto transport which was not provided. I loved Uhaul up till this transaction and the unprofessional attitude of Shane Sergeant has turned me away from Uhaul for life and it will also stop me from referring it to anyone I know. I work Customer Service for Hewlitt Packard and I would be terminated for a transaction such as this one. Suggesting my Wife lost or misplaced the wiring is defeating to all women and could only be a sexist referral which is unacceptable anywhere in today workplace. If anyone cares to speak to me please email me at email@example.com and provide a phone number to call. I gave the receipt for the wiring extension and the new wiring to the Uhaul clerk upon returning the Auto transport. We regret this happening and are more shocked than anything because of the poor Customer Service skills of Shane Sergeant Regional Service Manager. Please use this experience as a tool to make other Customers treatment better than what we experienced. Thank you for all other transactions as they were top notch and we regret that the experience will be are last with Uhaul.Cira H.
Very helpful and friendly.DALE T.
Get here early not all clerks at the gas station are UHaul certified so sometimes they have to call the owners to process your Rental or you can do it by the UHaul rental lineMarcus K.
Not very knowledgeable. Had to call her boss at twice to get help.Ron C.
Owner was not on site to help hook up trailer. Called me on phone after I arrived. I asked him to come to the site to help me and to jointly inspect truck before leaving. I questioned why it would take 30 minutes for him to arrive and he said he had four kids. I told him I was not concerned about his kids and he said he did not want to do business with me. His location is a "bait and booze" shop. The person at the store could not give me directions to the location from the town that is 3 miles away. Rude agent, inept people, truck not ready, and owner not on site. U-haul corporate had to handle the reservation, which they did well and discounted the truck for my trouble. Truck was filthy and appears to not have been maintained by this agent. This agent is an embarrassment to U-haul.Tom K.
U-haul staff wasn't around at drop off, had to call and it was a pain to wait to "check in" my drop off....MICHAEL B.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.Ken N.
Le client n'a pas laissé de commentaire.Peter J.
Le client n'a pas laissé de commentaire.Kevin V.
this is not about this site but when I called to reserve the truck and told them this was to be for two days, Monday and Tuesday I was quoted a price only to find out that when I returned the truck I was charged for a second day. it would have been nice to know about the second day because I could have returned the truck Monday evening. also I think I should have been given some compensation for returning the truck with a lot more fuel than what I received it. other than that the experience was fineMelvin D.
A little confusion in the beginning but still was able to finish my transaction.Jeff S.
Faster uhaul renting process. They were having troubles connecting into the website to make the rental.Emily J.
The person handling delivery was had very poor communication skills. Did not help me at all with the trailer. It took 35 minutes to get the trailer after reserving it on line. The person behind the counter we talked to a few days earlier had a baseball hat on that said f#@$, yeah that actually happened. These people should not be interacting with the public.Scott J.
Le client n'a pas laissé de commentaire.Kevin W.
We were very satisfied. We reserved a 26 foot truck, but it had problems. So they rented us a 20 ft truck. Cut our mileage in half. They are ver accomidatingJoy S.
Le client n'a pas laissé de commentaire.Steven O.
Le client n'a pas laissé de commentaire.Robert R.
You were excellent but the U-Haul Network itself was poor they tried to get me a trailer that was 50 miles away I started getting on the phone and calling every individual place that I could I wanted suring Wisconsin to start with but they told me there was no trailer so I called you up and I was able to get my U-Haul truck I appreciate it and I thank you very much for your consideration and helping me as an individual thank youbeth S.
Tammy help me a lot on what to get for the moving of furniture she know's what she is talking about when you rent U-Haul. I will go back in three week to rent a u haul again.Rick K.