Customer Reviews for Rhodes Storage Cleveland
(Concessionnaire U-Haul dans le voisinage)

68 évaluations

3305 Old Tasso Rd NE   Cleveland, TN 37312

(423) 650-4183

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(423) 650-4183

3305 Old Tasso Rd NE
Cleveland, TN 37312

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

My experience with using U-Haul on tasso road was excellent I had a little damage on the truck when I had to return it the lady was very cordial about it worked with me to help get everything squared away and I'm very appreciative for her help her name was Samantha and I would definitely recommend U-Hauls to any other person looking for a truck in this vicinity

DANIEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH F. 
Évaluation :
4

Make sure the u-haul are parked in a way a trailer can't block them in!

Robert M. 
Évaluation :
5

The return self check in process is difficult and exhausting. Surely there is a better way. I would suggest letting customers know at the time of renting the truck what is expected at checkin. Multiple photos are required, and you aren't aware of that until you begin the process. We turned the truck off and locked it 3 times not realizing we needed photos of the odometer, reading on the fuel gauge, inside of truck etc. my time is as valuable as yours.

CONSTANCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Lady was very nice and helped me so much

Sara P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TALESE D. 
Évaluation :
2

Well I started it after loading the truck and it wouldn't shift to any gear( it wouldn't move) and it had the engine light on. I turn it off and turned it on twice and then it would move. It was a little nerve wrecking. It was stressful in more ways than one...Sluggish truck. Also the dolly wasn't secured in the truck when I got it so it scared me when I took off and I heard a bang! Like I said, just stressful...

Kelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Service was really great!

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

They are the best!!! Lifetime customer and friend of Rhodes storage with Jimmy, Samantha , Kim, Tammy Martina and the whole crew!

KORREY W. 
Évaluation :
5

Samantha and Rhodes are amazing! Highly recommend

KORREY W. 
Évaluation :
5

I can't say enough good things about Rhodes storage and Samantha in the office. The equipment is ALWAYS clean and ready to go and Samantha is an ANGEL! Because of Samantha, Rhodes is my most used and favorite U-Haul location in Cleveland!!!

korrey W. 
Évaluation :
2

Very pleased with the service

Jesse Y. 
Évaluation :
5

Rhodes offered exceptional customer service would highly recommend to anyone. I will use them again for all future moves.

larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

communication was not clear. The place I rented it from was not open followed direction as explained and could not get into the truck. When I called for help they told me I wasn't in the system. Four hours later I finally got some help. I had to pay two guys for that time. I don't believe I should have paid for the truck with all trouble I had to go through. They told me they were having trouble with communication and the system, this was not my fault.

Bob A. 
Évaluation :
3

It's not as convenient on Saturday to pickup from place with no one present to help We've rented before and returned on Sunday but at gas station where clerk made the transaction simple and smooth

Cassie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Love Samantha and the crew at Rhodes! Best place ever

Korrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzan G. 
Évaluation :
5

Ensure the computer system works at uhaul. Had to get online customer service rep that saved the day if not for her the rental would have never occurred. In the future I'll rent where live agents are.

Donald J. 
Évaluation :
5

Perfect Service

jacob L. 
Évaluation :
5

I want to commend Joy for her excellent troubleshooting and customer service. I had an issue picking up my truck at the first location and Joy was on it! She got me another truck at the second location quickly.

Kristina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn G. 
Évaluation :
5

Awesome experience as always! Samantha and Kim are wonderful!!!

Korrey W. 
Évaluation :
4

I just dropped off the truck

Marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Not a thing!

Lynn B. 
Évaluation :
5

The best location in Cleveland, TN...in the whole state!!

Korrey W. 
Évaluation :
5

Samantha and Tammy are AWESOME!!

Korrey W. 
Évaluation :
5

I was very satisfied with this rental experience. I don't think that it could have been improved upon.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Manger work well to meet my needs .at the time they didn't have the truck size I needed .but the I needed to move it was on the lot and ready to go .

joe C. 
Évaluation :
4

Everything was fine except we drove right from the rental to our apartment from our apartment to the new house and then straight to the U-Haul place and still went over our miles

jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tricia S. 
Évaluation :
5

We LOVE Samantha and the crew down at Rhodes. I couldn't say enough about how well maintained their facilities are and how GREAT the customer service is! I'm a frequent customer here and will continue!

Korrey W. 
Évaluation :
5

Very friendly and accommodating. There wasn't an issue when we needed the truck for another day.

Lynn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

I made a reservation 2 weeks in advance. I was switched back and forth between locations which was very frustrating. The lady at Rhodes storage was excellent to work with and helped get the mess straightened out.

Phyllis B. 
Évaluation :
5

Rien

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rossy R. 
Évaluation :
5

This location is excellent and the staff is extremely helpful, going the “extra mile” to please their customers. I rented on a non-business day for this location so the rental was handled electronically using the UHaul app, which was frustrating... it repeatedly said that my GPS was showing me in the wrong location, which was incorrect! After several tries it finally worked, but a lot of time was wasted.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

I was totally not expecting the milage costs to stack up as they did. Basically meaning that it's simple to guess the mileage vs actual used miles. I was within 5 cents of not being able to pay it. ?? I think a more in depth picture of the total costs would help for future family's. Perhaps some sort of system that tracks milage costs in real time could stop a heart attack. Lol.

Katherine B. 
Évaluation :
5

I am very satisfied with this location and the rental experience with one exception. I reserved the truck online a couple of weeks before I needed it, with a pickup location near my house. A truck was not available from that location, so my reservation was altered to pickup and return to Rhodes Storage. This was merely an inconvenience until I received the final accounting and learned that I was charged the additional mileage from Rhodes Storage to the site closer to me. I feel I should not have been charged the additional mileage.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
5

Samantha was so very helpful and kind!

Jennifer K. 
Évaluation :
3

Tried to drop off the vehicle on Monday evening, but there was poor signage to know what to do. According to the Uhaul document, they should have been open at 8am, but they do not open until 10am. I locked the vehicle, dropped the key through the mail slot, and left a voice message. It ended up not to be a problem, but need better signage, at the least.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
5

This was not my original drop off location but was the location of my storage unit. The manager made a phone call to transfer this location to be my drop off location and that saved me a 15 minute drive. In my opinion she went above and beyond to help me as I relocated from another state.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Non les évaluations ont été soumises pour cet établissement.

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