Please check out everything on the U-Haul truck .The lady went all around the truck and we marked everything and the only thing we didn't Check was the ramp . When we left we had no idea that the ramp was broken they did everything they could to fix it but the man took the ramp off and he put it aside . What ever you do make sure the ramp w useable. Thank God They did everything possible to make sure that we were safe and gave us extra time to get it unloaded.. Thank you UHaul .
michael b
Customer Reviews for Riceland Crawfish
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Murphy DCheryl was exceptional nice and he
Daphney V | Expérience généraleMake sure the UHAUL has all the equipment. Freight nor Furniture Dolley not in the truck.
Rhoda GIt was quick and easy! No complaints!!
Rebecca HInstructions were confusing. Even customer service had me looking for a lockbox before the second person said oh wait it's a lock on the truck. Customer service was very patient and helpful though!
Camille VYour communication system by texting is awful. My expectations were never met utilizing your system. Changes were made I did not agree to. I had to call several times to try to resolve issues turning in the truck and it could not be done thru the app. Mrs. Cheryl on Monday, morning did great to check in the truck when I dropped off the truck 2 days after I first tried to do so and could not utilizing the app.
Michael CThe truck rental was dangerous the alignment was off I spent way too much money on gas it was very unsafe and I was scared driving it not to mention I didn’t get my money back
Devaun JVery courteous employee and very knowledgeable
Shelton SThis was not my first pickup location. I had to drive 40 minutes one way to get the truck, and the checkout process was not fast enough given the delay.
Andrew FThis was so easy! It is unbelievable! Thank you for this service!!
Rebecca HThe truck I reserved would not even start so we lost an hour and a half moving time having to switch to 3 different trucks, the second truck could not be unlocked so we had no choice but to get a larger truck that was larger than needed which of course cost us more in fuel, it was a horrible experience considering the decision to rent a uhaul was supposed to make the move quicker less stressful and cut costs
Glenda BThe headlight are very dull. A two hour trip back home took me almost 4 hours due to the dim lights. On bright noone signaled me they were on Brite due to them being so dull. Driver door would not close fully. Air enter door causing a very distraction.
LANA GEvery part of the renting process was frustrating and unnecessarily confusing, additional charges were added on without notification, little explanation was given for the drop off and pick up process, UHAUL takes advantage of those stuck in a difficult situation and in my opinion, you're better off finding someone with a truck to help move. not worth it.
Kaitlyn STook an hour get the Uhaul when I have been other places and this was a 5-10 minute process. Not very good for time
Spencer DWhen a person makes a reservation in the city they’re in please make sure there’s a rental in that city instead of having to drive farther out to get a rental
Latoya BNothing. The lady at the desk did a fantastic job with checking me out and showing me the truck.
Tracy EMrs Cheryl was awesome. Great customer service.
Michael GShe is the best
Carlton MAwesome friendly environment.
Theresa HMy original pickup location was changed twice. I ended up having to drive 40+ miles out of the way. The truck did not come with the equipment I asked for (furniture dolly, pads). Still charged for everything.
Charles SI stored with them for almost 6 years. Mrs Cheryl is extremely friendly and always so pleasant. It's a very nice and secure environment. However, I did have a few items missing when I started unpacking my belongings. I do not know how my belongings went missing but they did. Only I had the keys to my lock and it was not tampered with. Again I have no idea how this could have happened. Because there is a gate in which you have your own unique code to gain access. But all in all I was satisfied with the storage, the service and the people.
ASHLEY M | Expérience généraleNothing, very fast, friendly and professional service! Love it
Patrick MExcellent customer service, but truck was on empty
PAULA GEverything was wonderful overall. Nothing needs improving.
Jonitta EHave the equipment at that location that we requested and reserved a month in advance.
KEN FThe lady that helped me did an excellent job . Very polite and helped me hook the trailer to my truck . I will be going back to her location .
DOUGLAS RIt was raining, I had to walk back and forth across a 5 lane road in the rain. The hitch was in the mud so by the time I was done hooking up the trailer my hands were filthy. My feet were soaking wet from the mud and standing water on the lot. I'm not really sure what the point was to the pre-check-in because it still took quite a while to get it done. The lady working was very friendly and helpful. My overall experience with Uhaul is that I would have been better using a different company. The customer service is terrible. I ordered a trailer, a furniture dolly, 12 blankets, & a roll of furniture wrap. I had to go to 4 different locations to get everything because no effort was made on Uhaul's part to do a better job organizing their rental supplies.
Jarrett SAfter the storm UHaul's were limited but the lady called me when there was a cancelation. I was very satisfied
Colleen Jhelp the lady that was renting out need more help very kind and nice
paul gDespite paying and checking in online the rental was not confirmed by location. After being subjected to picking truck up 60 miles from preferred location, I was also delayed 45 minutes trying to reach someone from U-Haul.
Scott SPut a key box closer to truck area
Britney FThis experience was the worst we have ever had trying to rent a truck. I called 2 days ahead to confirm our truck since there was severe weather in the area we were. I was told no problem by the call center. THAT WAS NOT THE CASE! No truck when we go to get it. The nasty places you allow to rent your trucks is awful. We were sent hour and a half away to pick up a truck and was told to use our "smart phone" to check it Out. NO SERVICE. This kind of business practices will ruin your Company. No I will never use you and I will tell everyone not to use you. Your system and prices are the worst. Jim and Shelly Joice
Shelly JMrs Cheryl is a very sweet lady!! She works hard and very hard!! She deserves a good raise! 😊
Nicole PThe online truck return is terrible. The app does not work half of the time. Took 45 minutes to complete it.
MORGAN RTop notch guy.
MICHELLE HLocation is difficult. Major highway separating office from equipment
Shannon NCharged me extra for milage when I was stuck in traffic
PHILLIP Dgreat customer service,
Robert MMake sure order is correct. I had to go through the hassle of getting the right order the next day. Was not a smooth process.
Amber RNo one was present at 8:15 this morning when I dropped off the tow dolly. I phoned in with a detailed message and took pictures of the dolly just in case.
Ben FGreat service very friendly staff.
Geovhnnoi Fmake it little easier to drop off if business is closed like it was on a Saturday was in a bad area could not get app to work & to send pictures of trailer too.
James HVery small location with only one person but the one person took care of business the best she could. Could use some help sometime.
Benjamin CDrop off was smooth as butter in a hot skillet! Sales lady was prompt and friendly! Checked everything out and sent me on my way in just a few minutes. Great job Uhaul! Trailer I rented was very easy to pull and well balanced, hardly knew it was behind me!
Charles JThe experience was absolutely horrible and only had to go to Eunice due to continual mishaps in Lafayette and Churchpoint! The location in Churchpoint shoulda hand their licenses revoked?
KEVIN San extra employee to handle backups and avoid long checkouts
Kevin MWhile I am happy with the service & customer service attitude I received at both of the above locations, I am very unhappy with the handling of my reservation via Uhaul customer service agent. I was basically sent on a wild goose chase! I don't know that I'll use Uhaul again, to be honest.
Rebecca MFaster paperwork, cleaner facility, better lights!!!
Harold CTook a long time to do paperwork. Light to my storage unit did not work. It had to be cleaned out before I could use it.
Harold C | RéservationHad no problems with transportation.
Bridget CGreat experience
ISAAC HVery convenient
ADAM B | Expérience généraleAlthough I have not utilized the unit yet, the process of choosing and reserving a unit online was an easy, quick, and clear process. The website is actually "friendly" to the user! Good so far!
Lindsay H | RéservationService vehicles and make sure a/c works
Linda JWould come back when I need to
Heather R | Expérience généraleWould have been perfect except I personally repaired the side view mirrors. Otherwise very sweet lady at point of sale.
Allen PGreat Customer Service. Friendly Staff. Auto Transport worked well. Strongly recommend.
Frederick j