Richie is always great. Helped with parking and disconnecting. Great experienceJ S.
Customer Reviews for Richies Car Wash
(U-Haul Neighborhood Dealer)
Pour nous contacter
Morehead, KY 40351
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
Heures d'ouverture spéciales
- 5/29/2023: Fermé
- 7/1/2023 - 7/4/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This drop off was a joke. The location was supposed to be open until 5pm, and when I arrived at 4:40pm, it was already closed. Their gate was also closed and there wasn't enough room to even turn around with the trailer attached. I had to blindly back into the road to leave to take it to an offsite drop location they put on a faded sign on the chain link gate blocking my entry. Although it was close, I had to drive to it, it was poorly marked, and was unstaffed. There was no indication where I should leave the trailer, and had there not been 2 other UHaul trucks there, I wouldn't have even seen it from the road. Once I unhooked and got the quite heavy trailer off my hitch alone, the UHaul app couldn't locate me for Geo positioning return checkin purposes. My settings were correct on my iPhone, so I had to call the 1-800 #. The first agent couldn't help, but the second one did and was very patient and helpful. The whole experience was ridiculous and took over an hour and should have been maybe 15 minutes, tops. Very frustrating and disappointingâ€¦Matthew D.
Le client n'a pas laissé de commentaire.Brooke B.
This was the third time I have rented a uhaul from this location & it is always a pleasure. Mr. Richie is a sweet guy & very professional. I attend a local university which is 4 hours away from my hometown so I have to keep my things in storage over breaks. I never have a hard time renting from here & it is very convenient. Highly recommend for any students attending Morehead that's hometown is far. It's in walking distance from the campus & makes moving out super convenient.Ashanti B.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Kevin R.
Great service, will definitely recommend and will use again if the need arisesUriah A.
Very nice and helpfulCatherine M.
Very helpful on showing us how to use the equipment.Winford C.
Le client n'a pas laissé de commentaire.michael C.
Very nice guy! answered all my questions and showed me everything I needed to know. HIGHLY RECOMMEND!!!!Richard R.
Customer service was spot on and everything was explained out to the letter of how it worked. Nothing was hidden or kept in the dark about. Will recommend to othersDonald B.
Le client n'a pas laissé de commentaire.ANGELA C.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.john N.
Was really nice 🙂Shelby P.
Le client n'a pas laissé de commentaire.Josh R.
Le client n'a pas laissé de commentaire.William S.
Great person to deal with, will only rent from this u-haul locationkenneth H.
Excellent business. Thanks for the box truck. We'll be back in the future!Travis P.
Le client n'a pas laissé de commentaire.Emey K.
Rude and trucks are in a mud puddle size of the townCurtis E.
very nice person to deal withGREGORY M.
Excellent Customer Service, Would highly recommend!!kenneth H.
Le client n'a pas laissé de commentaire.AARON W.
We love that the pickup location is so easy to get to. The people there are so nice and friendly. They make the process of renting a uhaul so easy and if there is a problem with the uhaul they are quick to fix the problem. We would never rent a uhaul anywhere else as long as this location is open and has the size uhaul we need. We trust them 100 %wanda F.
Very kind in explaining what was going on and trying to get us some answers.Hannah S.
Le client n'a pas laissé de commentaire.Jim P.
The worker in the â€œUhaul officeâ€ was extremely rude to my husband and I when we asked where the uhauls were located because the website was lagging. We have never been talked to so rudely for no reason at all. Would not recommend getting your Uhaul at this location!Jarred S.
Employee was friendly and helpfull but the address given to us by uhaul was wrong for drop off. Employee told us it was across the street for trailer drop off and for the actual truck it was there at the location given by uhaul. It was very confusing.Dustin Y.
Le client n'a pas laissé de commentaire.JC S.
I wish the pricing with the gas and mileage was not so put of control but other than that it was goodThomas B.
Very friendly, quick, answered any question I had.Devin S.
Le client n'a pas laissé de commentaire.Donna H.
I pre scheduled for grayson ky pickup two weeks ahead and was told day before pickup date to go to Marion Ohio for pickup. Unacceptable. Pre scheduled uhaul should be at location scheduled. It was very stressful .Ted M.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.Angie R.
Manager was very helpful. The zipcode for my residence will not direct someone to the nearest U-Haul location in my area.jason S.
Very good to work with, customer service was good.David E.
Location was closed when I arrived.Alan W.
Great face to face customer supportHarold K.
Richie was very nice and helpful. I will definitely rent from him again if I need to in the future!!!Lester S.
Rich was extremely helpful and kind as I navigated a hectic situation. He went out of his way on his own time to get me taken care of.Richard F.
Richie was Great! Couldn't ask for anything Better!!Lester S.
There were leaves and twigs on the trailer, which could have been removed before we got there.Emory M.
Le client n'a pas laissé de commentaire.Randy C.
Better communicationTyler S.
Le client n'a pas laissé de commentaire.Paul P.
Was very satisfiedChrista F.
Great service!Reid J.
Everything was fine from this companyAustin J.
Make invoice match amount billed to bank.Donald O.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Regina W.
Le client n'a pas laissé de commentaire.Dalton S.
Le client n'a pas laissé de commentaire.Regina W.
I reserved my uhaul at one location and you scheduled me to pick it up at another location which caused me to drive an extra 15 miles at 0,99 cents a mile. I consider this very shady and will not use uhaul in the future nor will I recommend uhaulMark B.
The customer service at the facility was excellent! I have rented from this facility before, and every time the service stellar! The equipment is always clean and in good condition, and the owner will work with you to be able to pick up your rental equipment.Brian P.
Le client n'a pas laissé de commentaire.Jonathan B.
The drop off location as closed on a Friday at noon during college drop off day. It was somewhat confusing to know where we were supposed to drop trailer off. Customer service was helpful on the phone, though we had to wait over 30 mins on hold to get a representative.MIKE B.
Make sure the outside of the truck is clean as well. It had grass all over the front bumper and grill.Chad O.
Le client n'a pas laissé de commentaire.Russell Z.
Everything was fineKeith A.
He was so nice, I can not thank him enough for being some kind after the horrible experience I had with everyone else involved with uHaulJoanna D.
It was after hours when we dropped off equipment. The actual drop off place was in another location about a block from the address. It would have been nice to know before the truck was committed to turning into their short drive. It was tricky backing out , especially with car dolly to arrive at the other drop off location. Other than that everything good.Elaine S.
Le client n'a pas laissé de commentaire.William H.
Rich was great and this was the best experience I ever had with UHAUL. Easy peasy. I am going to call him for a long distance quote for my daughter from here to Michigan. Thank you Rich!Kim C.
Richie Car Wash was my pick up place. Richie went above and beyond to assist me with the car hauler I rented. I would recommend Richie to every one. Excellent service. Bridgette CaporaleBridgette C.
Le client n'a pas laissé de commentaire.Larry F.
Le client n'a pas laissé de commentaire.Les G.
Overall the experience was great and went smoothly. This was my first time ever renting and driving a Uhaul and I will for sure be renting one again. I live 4 hours from school and was forced to move out alone but with the help of the Uhaul my move out process was a breeze. Customer service was great and I will highly recommend this company to many of my friends and other residents on campus.Ashanti B.
Le client n'a pas laissé de commentaire.Terrie P.
Le client n'a pas laissé de commentaire.Anita H.
Le client n'a pas laissé de commentaire.TERRY R.
Le client n'a pas laissé de commentaire.BRIAN T.
Truck was parked in a mud hole and I was nervous about becomg stuck before I started the truck. Also the mirror was pushed against the side window and I didn't realize this until I was trying to pass someone. Pretty unsafe and I should have checked it before driving.joel P.
The orange drop box was a little difficult to find, however, everything was an easy process!Keith H.
Le client n'a pas laissé de commentaire.Seth S.
Le client n'a pas laissé de commentaire.SHERRY C.
Excellent service, even on short notice! My next rental will be from this location!BRIAN P.
Le client n'a pas laissé de commentaire.Kimberly W.
Richie very helpful and friendly person to deal with.michael G.
Le client n'a pas laissé de commentaire.Bruce L.
Richie is awesome and very professional for your personal needs!DON C.
It was a great experience overall.We will do it again anytime.Thank you.DONALD L.
Le client n'a pas laissé de commentaire.GERALD S.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.jerard N.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.GAIL M.
Friendly and efficient service.MARY L.
Would use this service againUrsula L.
Now that I know where the dropoff area is for this location, which wasn't immediately clear the first time I dropped off at this location, it is easy and conveniently located. Probably could use a note that says the drop-off is not on Main St. somewhere on the website.William B.
The location was fine. UHAUL overcharged me and now I can't get anyone to answer or even call back. Horrible customer service and overcharging is BS. The local person was excellent. Wish the rest of uhaul was near as good.benton C.
This location is fantastic and squared away! I would do business with Richie but not U-Haul!ANDREW D.
They were awesome to work withJEREMY H.
Nice peopleDoris H.
Trucks are to be non-smoking but when I picked mine up there were ashes and cigarette smell in the truck. Windshield washer fluid was low. These are things that I should not have had to deal with. I am not a smoker so this was an irritant to me.THEODORE C.
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