Le client n'a pas laissé de commentaire.Jared S.
Customer Reviews for Richmond Gateway
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, KY 40475
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/28/2022 - 6/10/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Attendant was good. Building and office were embarrassing. Cluttered office containing yard sale items. Poor lighting.steve W.
Le client n'a pas laissé de commentaire.Christopher J.
The location and staff were very helpful! Will absolutely use again.Nathaniel A.
Le client n'a pas laissé de commentaire.Joseph M.
Very accommodating to meeting our needs.Caroline S.
The owners did a wonderful job, help load me up and drop off the trailer. Thanks again for the wonderful experience!!Oleg L.
The gentleman did not know how to do the contract. He called several other people to ask for help, but would not call Uhaul to ask for help. Took about 1 hour to get my truck.Amanda H.
Le client n'a pas laissé de commentaire.Tyler L.
Excellent serviceJERRY K.
Not sure why but I rented the truck for one day and was charged for two not very happy about that. The truck was returned the same day as I rented it.Bruce T.
People running pickup spot need more computer training, after 30+ minutes they could not get my rental into your system and had to call someone to put in the info from over the phone.Todd W.
Change the way its returned. No mobileMark M.
If you want to maintain your reputation, you should fix your scheduling process and your customer service. A week prior to my move, I gave my credit card to schedule a 15' truck to pickup at Richmond Ky. One day before my scheduled move, UHaul called to confirm and said all I could get would be a 20' truck from Berea Ky. My daughter could not drive a 20' truck and Berea would add 40 miles to our trip. You had my credit card and I reserved with you in good faith but you not only did not honor your reservation, but the ladies at the scheduling service were rude when I tried to get help. They basically told me I could take it or leave it. Only Robert at the Louisville office was kind to me and found a truck in Richmond. This experience with UHaul has definitely changed my attitude toward your company. This was not a good way to treat a customer.Ellen B.
Le client n'a pas laissé de commentaire.lindsey C.
The location on N. Keeneland Drive in Richmond, KY needs serious work. I had a reservation for pick-up at 8am and they extended the customer before for another 1 1/2 hours without conferring with me. Then, that customer lost the key and the rental location had no other trucks for me.Chris C.