Customer did not leave a comment.SILAS O.
Customer Reviews for Richmond Geeks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our truck was not delivered to our original location, but to this one. This location put us further out of the way. The truck inside was dirty and full of what appeared to be grit and sand. The truck only had a 1/4 tank of gas in it.David L.
My equipment was trashed inside, the vehicle had so many damages to it. Customer service at 1-800-Uhaul was not Customer Friendly when I called about the unit I rented . I informed them I did not have the keys because I never used online check out. I did not know the extra check out steps. I wanted to document I had the unit for 2 hours instead of the 6 hours time rental. The Customer Service both times I called was not informative in assisting with my ordeal. Then I was charged extra for the next day. I will not be using uhaul or referring this location or any locations again. This was a RIP OFFShamara Z.
The site did not have the furniture pads I requested and prepaid for, but made sure the cost was removed from my total.Duane S.
The guy was new and was so polite and went well beyond for me!CHERI C.
I've been dealing with uhaul for years without any problems! This location swipes your CARD for a Ridiculous amount from the start; Eventhough you end up getting your money back; (if you are smart enough to know you've been overchanged?) This location would rather GAMBLE on a customer's Stupidity cause for the most part IT might work?But like I said earlier I rent trucks all the time;& it wasn't Uhaul that tried to beat me out of my money;IT was the People at THIS LOCATION Representing UHAUL; thank GOD for Uhaul that I KNOW THE DIFFERENCE!ALONZOMYRON D.
Great serviceMARKALEXANDER M.
This location was not customer friendly at all. It did not have the equipment I requested, and was messy. He charged me for 2 days on a 1 day rental, the truck had a dead roach in the cup holder, a large folded cardboard sign in the cab and it was not swept out. I had to get the double charges explained and fixed by calling the 1800 number. Then, when I returned the truck there was no one there well within business hours. Two other customers were also waiting outside for someone to open the location. I would not recommend this location to anyone due to the overall poor service.Demetrick J.
Uhaul employee helping me had no experience with trailer hook up and took 40 minutes for paperwork after I provided information online. Would not recommend this location.Lynn L.
Customer did not leave a comment.AUDREYDEBORAH S.
Have everything ready when a reservation is madeREGINALDM P.
Customer did not leave a comment.ROBERTLEE G.
can't think of anything, they went above and beyond.marian A.
Customer did not leave a comment.Mark T.