Just waiting on the rental agreement release paperwork that was to be emailed. It has just been one business day so im not worried
Chris L
Customer Reviews for Rick Mayle Agency
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Vendor was very pleasant and welcoming. He was most helpful in getting me the right equipment for my needs.
Keith MQuick and easy process.
Jeff CI think Mr.Mayles was very respectful and Courteous. Very pleasant doing business with him.
Bryan CThe hours posted online were not accurate, so I ended up dropping off after hours….something I wanted to avoid. If the U-Haul app worked, it would have been brilliant. Because it did not AND it was "after hours" , it took me 45 minutes to return the dolly. This was frustrating.
Mark IThe location and Rick are fantastic. My issues are with the Uhaul website trying to sell me things every time I turn around and the return process via phone. I understand that you want your equipment well maintained. As it well should be. But after a full day of moving, the last thing customers are going to do are take pictures of the truck at zero dark thirty. I know I didn't damage anything and that I swept it out. A picture confirming what the owner of the location will see in mere hours is repetitive and senseless.
Kyle FNice people. Easy turn in.
Jacob PVery responsive, however the dropbox was not possible to navigate without calling. I would have appreciated more information on how that would work.
Walker BBest place we have ever rented from. The gentleman was personable and didn't treat me like "just another renter".
Belinda Bdoor would not close all the way- you could hear the wind blowing from the outside. kept on getting warning that door was opened
Robert SBest u-haul experience I've ever had and my company uses u-haul 70 to 90 times per year and this was the first experience at this location and after talking with the owner and the customer service he provided I will use this location and only this location forever my company has used many different locations/companies for rental equipment and this location surpassed any expectations that even u-haul could ask for. As for honesty I tried to hire the owner of this location to work for me but apparently he has some loyalty with you guys because he didn't take the job offer I offered him but I will be offering more not giving up on getting good employees and you guys have a damn good one with Rick
Kolt MI called inquiring about renting the U-Haul and Richard was out in the field and he was so kind enough to call me back to let me know that Pat was going to be in the office for a bit and that he would help me. I really appreciate these guys for coming through for me because I really would not have known what to do in renting a truck. I needed to get my daughter from college to home. Thank you guys so much you all are awesome, have a safe and merry, blessed holiday
REGINA PMissing Hand Truck / Dolly. Mobile check-in was impossible
Christopher PThe 24/7 pickup AND drop off was not simple. The customer service representatives were AMAZING.
ALRED SThank you so much everything worked out wonderful and everything got completed and the vehicle ran good really appreciate everything thank you
Deanna CRICK GAVE ME THE UNBEATABLE PRICES ON A UHAUL TRUCK THAT HAVE NOT NEEDED FOR YEARS UNTIL TODAY AND I COULD NOT HAVE ASKED FOR A BETTER PRICE AND THE KNOWLEDGE WAS OUT OF THIS WORLD THE BEST CUSTOMER SERVICE THAT RICK PROVIDED. THANK YOU RICK AS I ALREADY TOLD FRIENDS AND FAMILY ON THERE NEXT UHAUL SEARCH.
Donald WGreat experience and awesome customer service.
ALEXANDER WThis location is closed on Sundays.
Robert HHave a representative on site to rent from. Didn't like doing it all online. Taking photos, trying to get keys from the locked box. Needed customer service!
Sheryl MThey made it very easy, and simple.
TAD GThey made it extremely easy to return!
Cindi BNo personal to help or available at all. Wouldn't even answer their phone. Terrible customer service! Had to disconnect trailer on my own without any help. Will not ever return to that location or recommend it to anyone.
Tami BYou may want to check the van which I used. When I put on the brakes, the wheels really vibrated. Seems it may need an alignment.
wendy tIt would be nice if the trailer had a jack to raise it up to back up and connect. That was a 6'×12' trailer and it was heavy to lift up and put on the ball hitch.
DODSTILL DHad to park the truck in multiple parking spaces upon return as there were no designated spots available.
MICHAEL FVery helpful! Great place for parking. All easily accessible!
Karen WService was very good, i would use them again.
carla gCustomer service was excellent
john cRien
John KMr. Mayle was a pleasure to do business with. Will use his office again in the future.
Richard WContinue to rent from this location. The ladies in the office were very helpful and the 10' UHaul worked perfectly! We returned the UHaul almost a day early and revived money back. A very good overall experience. We rented and returned at same location.
Stacie DJust the nicest person behind the counter!!
melissa jI was treated with great courtesy and respect and will continue to do business with Rick Mayle agency whenever the need arises.
melissa jExcellent customer service!
Mike LWe dropped off before the closing hour listed but no one there. A person who was nearby said the people who work there have no set hours. They come and go at all hours.
ERNIE cNothing-we were pleased with the gentleman and his explanation of everything.
Tava DPat was very friendly and helpful. Thanks to his help we were able to help my mother move in to her new place.
Ryan IHelpful staff. Good variety of equipment.
john cGreat service!!
Aimee CJust a great friendly easy experience. Thank you.
lennie gEverything was as expected, no improvements needed.
Melanie LExcellent service à la clientèle. Will be back in a couple weeks.
Benjamin CExcellent Service! Patrick was very helpful. Merci!
tristan mHad to pick up my uhaul 15 minutes late because the guy wasn’t there by 10am for my pickup even though it said he’s there 9:30am
Joseph Eperfect
CARL MWe picked up truck prior to facility opening and process took 45 mins. This was only issue we had.
Cary CGood thing Rick was there late. I put in wrong date for my driver's info. Rick caught it and fixed it. He definitely went above and beyond
Steve BEverything was great.
jo gThe driver side wheel was low on air and indicator light came on when we picked up vehicle. They had no air pump and was told to go down the street to fill. Had to stop several times to fill tire to safely assure we would get to destination. Otherwise, Rick Mayle was wonderful to do business with and his office staff was very efficient.
Kenneth Pspilled in the cup holders. anything put in them stuck. cab could have been cleaner.
Susan HThe truck I rented was clean and my overall experience was great. However, it is important for folks renting a vehicle to inform the agents if the vehicle is not working properly when they return it. When I drove the vehicle it shook badly at any speed above 45 miles per hour. The agent was very accommodating and apologized for not knowing there were issues.
diane s