Le client n'a pas laissé de commentaire.
Pernel B
Customer Reviews for Ricks Performance 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I dropped off the truck on a Sunday when Rick's performance was closed. I did call and speak to somone on Saturday and they were very helpful on the phone.
timothy sRicks is the best!!
Lisa MSheila was great in meeting all my rental needs.
Phillippe LThere again I called and left several messages and no one called me back. We dropped it off and no employees around
Gary KIt was a Sunday drop of there's was no one there but easy access to drop off
Anthony CSuper nice people and extremely helpful. Je les recommande fortement.
Amanda Swent above and beyond with their customer service.
davis LEveryone went out of their way to make it a good experience
davis LThe most helpful and polite staff , strongly recomend
Anselmo ALocation is rustic but near our farm and allows for an easy rental experience. Shiela provided great customer service.
Eric JThe independent retailer was friendly and fast and had equipment when the corporate location didn't. My return was already running late, then I had a tire blowout on the car hauler I rented. I appreciate not being charged an extra when I was late.
Peter GPoor customer service! I had to call U haul directly 3 times to get an acknowledgment the equipment was returned. Completely ridiculous!
Suzanne SThe location was fine for a drop-off.
ERCILIA DEasy friendly drop off location
Janet DMake sure they know that this location does not have supplies to buy (hitch, ball, adapters).
Allisha HPave the parking lot
Jeffrey PCouldn't go over 65 without the vehicle squiling on the uhaul. Also the right side of the van was leaning so sat crocked the whole trip the customer service was fine. Need to maintain the uhauls better.
Michael CKind of a dumpy little place
Kevin JThe worst. Manager was not competent. Because of his mistake, I had to take a much larger truck and he promised no fuel charges….locked my car inside when I tried to return truck, so I had to keep it longer. He charged me for insurance when I said I didn't want, as I had my own. Uhaul corporate refunded the insurance charges. They requested the field manager contact me….he never did. Tried to reach field manager on several ocassions myself...he would not return my calls. DO NOT USE THIS UHAUL DEALERSHIP!!!! THEY ARE A SCAM.
VICTORIA BGreat service.
Samuel GRick and company were outstanding. If i ever need a uhaul again it will be from them.
WILLIAM SNot a pretty location but very friendly, functional and helpful!
Adam SMake sure everything is in working order before rental and have the size truck that was confirmed on original rental available.
Athena SSuch a nice staff, very helpful. Used the online reservation and pickup and drop off took under 10 minutes.
Steven LGet more organized and clean appearance of office and handling things
daffney bToo far from town
Raul AWithout words.
David SReserved a trailer and opted out of the $8 safe travel fee but was charged one anyways. I asked for a refund and received it! The trailer also had new tires and that boosted my confidence. Overall great experience.
Gerald HIt s near me and the man is sympatic.
Bertrand SThe furniture dolly, that was listed as available, on the internet , and that we signed up for was not available at the site. We where, however given a credit. Thanks to the friendly and professional folks that worked there.
Fred RMy initial rental was a 10 ft. Your company guaranteed this size and it was secured with Card. I arrived and was told there were no one way 10 ft. Was directed to second location and given a larger vehicle. I should have received a credit ad this was not the size initially secured and it was far too large for the job. Money wasted.
Susan JUnloading horse feed by the bale from semi trucks make parking and entering and exciting the property a major problem.
Randall SGive customer call day before if truck isn't going to be available for some reason. Even though they gave me another bigger size for same amount. But I was ok with the change.
Jose CDid not have truck size I reserved and did not have all the equipment I requested.
Frank Bpersonal- quick and professional
GARRY Dcustomer service
Ayaz TPave the lot.
Robert TYour app did not let me return. It got in a loop. Every time I took a photo of the dashboard it went back to login. Did it 4 times. I called your return line and NO ONE ANSWERED. Held for 30 min. Finally locked the truck and dropped the key in the box. Your software and phone support are terrible.
Albert SVery friendly, helpful, good suggestions
GEORGE RWe had a wonderful experience!!
mary gI didn't see anyone there at my drop off. One gate was opened half way when I arrived. Wouldn't have known it was a uhual spot if it wasn't for the other trucks sitting in the yard
Myles BThe personnel were very friendly and accommodating. No faults with the staff. The furniture pads were infested with roaches
Stephen RWe returned the truck one day early. The counter clerk said we were a few hours late, but said he would not charge us being a little late. When pointing out that our paperwork showed return date of Wednesday, that today is Tuesday. He told us that his computer had a different date??? The only way we found the return site was to notice a U-Haul truck in the parking area beyond the roadside trees. It was a farm/ranch parking area with a mobile home office. Our GPS did not clearly show the site. There was NO u-haul sign on the road, or in the parking lot. A road sign would be helpful.
raymond DNo cruise control on the truck! Bummer!
Roger SWhen we rented this u haul the back we never checked but once we arrived at the house to load it we opened it up and the back was filthy.. looked like someone was hauling hay or doing lawn clean up with it...ain't filthy
Daniel DU-Haul Scheduling moved my order to this location. They called me to alert me. When I arrived the truck and trailer were connected and all set up to go. Since Scheduling moved my order I had to give them all my info again when I arrived
Taylor MMake sure the the plug in for the break light on the trailer is good because we had to bend it a little so that it would plug into the truck
Gregory SThe customer service was excellent and everyone there was really friendly and pleasant.
Markus JThe app is not very user friendly. I loaded the app and tried to verify my rental a day before and reservation does not even show up. When I called in about it they said it won't show until 30 minutes prior to pick-up time. That is not comforting when checking to verify your rental or learn how to use the app
Frank ADrop off location, after hours drop was no clear, gate was closed, lot was dark. Need more instructions visible for after hours drop.
Ebony W