Évaluations des clients Ridge Riders Fire N Ice

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ridge Riders Fire N Ice

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Glen T. le

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Site manager was efficient and helpful. Equipment was easy to access and he helped hook up the trailer. Very knowledgeable.

Duane C. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

brian S. le

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I found that both the online and phone roadside assistance to be lacking. Luckily, the problem, a transmission leak, seemed to resolve itself. However, getting through to someone that could help was aggravating as there was nothing on the automated menu to help. The customer service people I did speak with were very nice and did what they could. I feel they were limited in their range of assistance because what finally seemed like a forward move towards resolution only put me back to the menu. I believe that part of the problem was that this happened on a Sunday 20 miles north of Santa Fe If I actually needed to get a new truck I don't know if it would have been possible since all the U-Haul stores closed early. Perhaps U-Haul has alternative solutions on off hours but I could not say since no one seemed to get past the request menu and even that was limited in it's assistance. I have used U-Haul several times in the past and I hope this was only a fluke incidence and not the normal way that customers are treated in a predicament.

Mark N. le

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Super nice and helpful people!

William R. le

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Great directions and instructions. Helpful and friendly.

Terry B. le

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When we called the office to make sure they were there to return trailer to answering machine came on to leave the trailer. I left my number to call if needed. No call back. Never met a person

Rashel L. le

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Dropped the rental off in the middle of the day. The personnel told us he was closed and to just drop off the truck and trailer. It was difficult to understand where to park equipment.

Douglas M. le

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UHaul location was only open from 7-9AM! We got lucky and the guy running the location stopped by and opened his office to help us! (There was no internet connection outside!) he was very helpful and good sense to humor! He was very helpful! We ended up renting larger unit..

Lori-Beth E. le

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Le client n'a pas laissé de commentaire.

Jeannette C. le

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Driver’s seat belt broken.

karen B. le

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The customer service was wonderful

Bill B. le

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Have someone at the. Place to rent a trailer ,not a phone number that won’t call back until five hours later. Thanks

Julita G. le

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Le client n'a pas laissé de commentaire.

Alan G. le

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Le client n'a pas laissé de commentaire.

John B. le

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The staff person I spoke with was helpful and supportive.

Greg R. le

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There was nobody at the location just some instructional signage, i put the light harness wire and contract in the drop box and left the trailer next to the other ones.

Marc H. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

Glen T. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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Le client n'a pas laissé de commentaire.

Stacey K. le

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Le client n'a pas laissé de commentaire.

Gus V. le

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Le client n'a pas laissé de commentaire.

Erin S. le

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Attendant had difficulty logging in to computer system. Took about an hour.

Brad B. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Told and help me park the equipment.

Tom B. le

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Le client n'a pas laissé de commentaire.

Greg T. le

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Le client n'a pas laissé de commentaire.

Thomas F. le

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There was no one at the drop off location. We dropped the trailer easily, there was plenty of room, and we left. Evidently he reported everything so all is good.