Customer Reviews for Ridleys Family Markets
(U-Haul Neighborhood Dealer)

391 évaluations

51 W Main St   Midway, UT 84049
(No night drops on 26 foot trucks)

(435) 657-5062

Heures

  • Mon–Sat
    De 8 h am à 5 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(435) 657-5062

51 W Main St
Midway, UT 84049
(No night drops on 26 foot trucks)

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 5 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

They weren't focused on addressing customer needs.

Michael S. 
Évaluation :
3

After checking in on my mobile, I went to the front desk of the gas station to get my keys & the cashier wouldn't give me the keys until his manager showed up to confirm that he didn't need to do everything we had just done on my mobile. The manager took 30 minutes to get there because she stopped my the grocery store for some bananas. Huge waste of time. I would not recommend this location. The truck was great.

Dustin S. 
Évaluation :
2

Very hard to find location, no signage. The pick up process took FOREVER. I was also charged an extra 30 fee even though I waved the safety/warranty coverage. Didn't realize it until I paid. There was nobody available to give any assistance or instruction. Trailer was pretty old and was parked so tight to another trailer, there was no way to pull it out, so we had to wait for that also.

LISA C. 
Évaluation :
5

She went out of her way to help us get on the road

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

I don't say excellent as there was no drop box. We had to go across the street to drop our keys with a manager in the grocery store.

Stacy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Les B. 
Évaluation :
5

I've been there twice in the recent past, most recently w a trailer and previously with a 15ft truck rental. Both times were positive, especially this last time. Ozzie was helpful in helping me park the trailer and super persistent in working to remove it from my Ford flex. It was stubborn and wanted to stay attached. A little team work and lots of patience had it handled. I'd definitely recommend this location!

Josie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
3

Took one hour to get the truck after I had already prepaid online. They could not figure out how to check the truck out to me. It also took 15 minutes to find the 24 pads I had with my order. 5 of which were frozen stuck due to being wet. Unusable for 24 hours.

Michael G. 
Évaluation :
1

The staff were not educated how to check in clients, they told me that there was a ramp on the truck and there was non.

Roman M. 
Évaluation :
3

My only real complaint was the length of time it took to check in and pick up the trailer. Not the fault of the employee...she was expected to manage the gas station and also check me in. The trailer was covered in snow, so a little harder to get to. One of the female employees came out while I was loading the trailer and she was SUPER helpful. She had several tips, and when I needed an adapter, she knew where to get it (even the aisle number at the store) and how much it would cost. She was great.

Wade A. 
Évaluation :
1

The truck was completely covered with snow & ice when we picked it up. Biggest issue though was there was no brush or scraper in the truck to remove it. Fortunately, we had one in the car we brought so we used our own. There was also 2 dollies and 12 furniture blankets, none of which we requested or wanted. This took up needed space in our truck for the stuff we had to move. There is also no one there to help manage a situation like this at this location as they're just a distributor/contractor so we were stuck. Super convenient location but not well maintained vehicles or great service.

Amy W. 
Évaluation :
1

I came in at my scheduled time and it took over an hour to check me out due to system errors. It also changed my drop off location and made me drive an extra 30 minutes just to drop off the uhaul! Not only that, the dollies and blankets were not even tied up or put away. I didn't pay for them so I had to remove the pile of unfolded blankets to carry my load. Because it took so long to get out of the lot, my scheduled help had to leave to their other appointment. I'm so disappointed in uhaul. I've used them in the past but this was so awful. Customer service refused to change my drop off location to the place RIGHT next to wear I live. Also, The guy checking me out never set the gas fill up line on my contract, keys, or truck, so I had to guess where to fill up to and still got charged. I will NOT be using uhaul unless they make this right.

Thomas P. 
Évaluation :
4

good experience. 99 cents a mile iscomplete rip off though

Dave P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
1

There was no one to rent the unit to me. I spent 20min trying to find someone to open the store. It took going across the street to the other store and finding someone who had never rented a trailer to someone and us both walking through the pickup to get on the road.

Eric E. 
Évaluation :
5

Truck ran great, the cab and back were pretty filthy, lots of dog hair etc, but no real issues! Easy process, all went smoothly.

Amy W. 
Évaluation :
3

I wouldn't recommend if a person is not familiar with the equipment. There was only one employee who also was the only employee for the convenience store where the U-Haul is located as well.

Justin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

davey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon T. 
Évaluation :
4

Licensee\vendor was excellent. However U-Haul corporate was a major disappointment. I used U-Haul online for a guaranteed service. Arrived at pu point only they did have the trailer requested. Ended up using a truck at twice the expected charge.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hutch F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMINNOAH F. 
Évaluation :
4

Gas was only 1/2 full in the truck we rented.

Lisa S. 
Évaluation :
5

Top Shelf

ROBIN S. 
Évaluation :
1

Both times I've been to this location I have had to load the double axle trailer by myself and unload by myself (both times ended up with my back hurting the rest of the day)

AARON R. 
Évaluation :
5

Very accommodating and extremely helpful

Robert G. C. 
Évaluation :
2

First truck was dirty and ran really bad. Went back and got a different truck and the check engine light was on but it was clean.

Crystal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD P. 
Évaluation :
1

Hi First of all I been charge for a 20” feet truck and they said is fine and and 2 day before they said, they didn't have any available so I have to said I take the 15” feet but if someone cancelled before my reservation time came on I take the 20” so my reservation Was four Sunday 26 at 5:00 pm but I did show up at 3:00 pm because I don't want any problems but I found the location closed with a little piece of paper sayings CLOSED. For U-Huaul visit a grocery store sorry so I called customer service many times during this time one of them told me the person at the store had an emergency, and another one told me I have to wait until 5:00 and I said ok but at 5 pm I didn't called again and they told me the area manager want answers so they want me to go another location I didn't have any ride for do that so the guy told me take a Uber and I told him if who's going to pay and he said he can't help me so he transfer my call to another one in another location and she said I have to wait until next day she can't help me ether so I loose another day in middle of nowhere for one day and I have to wait until Monday morning and the lady was in the store she can figured it out to give me a new truck because the truck supposed to be a gonna take someone take it for a local trip and I have to take another truck with a trailer without lights on the trailer (rear light) and I tried to fix but looks like the problem was coming from the truck so Wednesday I get refund the difference from the 20 feet truck, I had a really bad experience because I loose one more day of work and I lost my help on Sunday so take me more time to load the truck by myself on Monday so was pretty bad experience thank you anyway have a great day

Adriana G. 
Évaluation :
3

Ridleys did a nice job getting a truck for me after the other place in Heber City screwed up my reservation and the customer support center could not resolve the issue. The 24/7 system is broken and customer support doesn't have the tools to resolve issues.

Richard T. 
Évaluation :
5

I just dropped off the trailer after hours and the location was closed.

Christian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

I was charged for an extra day truck rental but was told i had extension for extra half day since the UHaul back left truck tire blew out while traveling to final destination day prior and was delayed for 3 hours.

RYAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

The actual Drop Off is across the street from the Market at Ridley's Express. being more precise about the name and the address, and some better signage would be helpful.

Edward F. 
Évaluation :
5

Hard to find as it isn't labeled.

Jack M. 
Évaluation :
3

Location/set up is sort of odd, but it works.

SARAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

One tire was about 10 Lb low in terms of pressure. When fully up, the latch jambed with top of the trailer, could be almost impossible to get the back gate down again.

David H. 
Évaluation :
4

Nice staff.

DERON SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco P. 
Évaluation :
5

When I picked the UHAUL up it was VERY dusty and dirty. To top things off, the UHAUL AC broke 2 hours into my 9 hour trip. My pregnant wife and I were extremely hot inside of the UHAUL as it was blazing hot outside. Customer service was not helpful at all and after contacting them more than 3 times someone a few days after my trip gave me a measly $50 refund credit when someone had told me they would give me a full refund. Horrible experience.

Ernie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM J K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
3

Pick-up location was great service. On inspection it was clear that one tire would need replaced. contacted the 800 U-Haul for assistance and received ZERO help. The local pick-up location worked hard to resolve the issue. Great pick-up location POOR 800 U-Haul service.

JOE J. 
Évaluation :
4

Personnel amical

Djuana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
5

I took the time to clean the trailer. This caused me to turn it in about 45 minutes late. Are you really going to charge me an extra $20 for 45 minutes? There are 4 or 5 trailers on the property, they will be sitting there a while.....

GREGG F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
3

Our truck broke down and know one seems to care.It was after I said I would sue u haul if my 2 freezers of meat and food spoiled did things strayed to happen.So with this being said I will never use Uhaul again nor will I advise people to use your company in fact you will get a bad review from me.

David N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

The staff never has any knowledge or understanding of how to your franchise software / app..works.there are always problems and delays .

rich M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARETH M. 
Évaluation :
1

I would recommend it because it's the only place in town. While the workers did the best they could to provide me with a good experience, they were trained in how to do it, didn't have the proper technology to sign me up properly, the truck was stuck on a sheet of ice and we spent an hour trying to get it out, including using my tow rope and truck to try to get it out. Then I returned it here, but I guess they couldn't get it to put them down as the return location so they put some other place, even though I was to return it here. When I did return it, the lady that was working didn't know how to take it so she just.took my name and number. Two days later I get another bill saying I had kept it two extra days even though I returned it the very next day that I got it. When I returned to them to ask about it they said I had to call UHAUL to get it worked out. I honestly don't have the time to work all of this out when I did everything correctly.

CAMERON L. 
Évaluation :
4

Super easy to drop off

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jAY R. 
Évaluation :
5

Ridleys made drop off easy.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill E. 
Évaluation :
5

Best in the area by miles. Have rented ~seventy UHaul trailers over the years this location is way above average. About three of the ~thirty locations I've used have been brilliant. This is one. Kyle assisted me the four or five times I've been to this location. Calm with patience of a Saint.

Paul L. 
Évaluation :
5

Staff very friendly and helpful.

Kent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruari C. 
Évaluation :
4

The tow dolley needed a new wheel fender and tail light as it was damaged when I picked it up. The personnel there were great to work with. Would do it all again if / or needed. Thank you very much.

jim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MItch T. 
Évaluation :
4

People were friendly, it took a little bit of time because they were training a new employee. They didn't have an appliance dolly, which I reserved. I had to buy a appliance dolly from Home Depot because there was not another Uhaul location open in the area. Also I only got 6 packing blankets instead of 12, this was an honest mistake as the packets of 6 blankets looked like it had 12 in them. Overall the employees were very friendly, I am still a little disappointed that they didn't have an appliance dolly.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanarin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
5

Service representative who helped us was great. Friendly and cordial.

PHILIP N. 
Évaluation :
5

Great staff. Highly recommended.

Paul L. 
Évaluation :
5

My check in to this Midway, UT location was super easy, especially on a holiday. The lady that checked me in was very cheerful, friendly and professional. Great experience!

Nancy S. 
Évaluation :
3

I would never ever, ever, ever, in a million years, ever recommend U-Haul to a friend, or even an enemy!

Jerome C. 
Évaluation :
5

They are great!

DAVID H. 
Évaluation :
5

The only issue was we were supposed to pick it up in Heber. Went to Heber and they change the address at the last minute to Midway.

Pamela C. 
Évaluation :
3

Check-out was secondary to convenience store purchases taking twice as long. Had to hook-up and check lights by myself. Return was even worse. Brought back and put in exact same place 2 hrs early. Attendant took 43 minutes to clear a simple return. Of the 4hrs & 30mins of use a good part of the time was checking out and in. I'm 72 yrs old with recent hip surgery and the process was grueling. U-haul is upstaged by gas and groceries and if time is important go to a u-haul dealer.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

There was only 1 person running the store and the uhaul rental at the same time. Although he was very helpful and I felt bad for him, he was having to check customers out at the same time as processing my trailer pickup. The trailer didn't have anything to lift the hitch to the ball, which was very difficult, and one of the tires had a screw in it and was flat when we left the lot. We had to fix the tire. I would think that they would inspect the trailers before renting them out.

Wendy R. 
Non les évaluations ont été soumises pour cet établissement.

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