Le client n'a pas laissé de commentaire.
Dana M
Customer Reviews for RightSpace Storage Wakefield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle.
John SAlthough this reservation was done only 24 hours in advance, the trucks still had snow on top of them, and the attendant had no idea I was coming in for a pickup, and they had no proper equipment for snow removal. Aside from that, the attendant was kind and helpful, and the pickup process was smooth.
ERIC MI thought the price was quite high , only reason we went through with it was that we were running out of time . We payed for the gas and it was well over 200"00 dollars for half a day ? Too high .
mike tMonitor vehicles. Truck we got had a dead battery. Staff member did a great job of finding a substitute, but she should not have had to do this.
Richard HThere are no improvements needed..everything went smooth .. and your employees were very professional..
Carlton ENot renting trucks with a full tank of gas is a joke and will keep me from ever renting from UHaul again, which is too bad, as both locations were great. But guess what? I'm not up for playing "let me try to guess how much is half a tank" when I'm filling prior to returning...especially with gas prices what they are, You are scamming people with this. Nobody is going to correctly guess a half tank of gas. You're going to be under, or you're going to be over...and either UHaul is going to make you pay for returning less than you should have, or they're going to benefit from the free gas you just gave them for going over. Get it together, UHaul. Times are tough, we don't need you out here straight up scamming people.
Mathew BThe lady there was kind and welcoming. Super helpful. 10/10 would go 17 miles out of my way for this location again!
james tI had to wait over one hour to pick up the truck and it wasn’t the size that I had reserved days in advance!
Clarence NVery easy drop off experience. Thanks!
Thomas FI was happy with everything, it was a pricey day for me for the truck and storage rental, but I'm glad I was able to move my belongings. Thank you for the great service. All the ladies are very nice.
MELINDA FThat could not have been more helpful.
James SNothing. The person at the desk was very friendly very helpful and very pleasant the truck was perfect for what we needed. Got great mileage and was in fantastic condition
John bI liked the ease of dropping truck off and dropping keys in slot.
Tanya SThe engine light was on and the process for the rental took way longer. I was there over an hour. I was also charged 2 times for different amounts.
Raven MI was very happy with the truck and how it drove. It was plenty big for us and was especially very clean. Merci.
deborah hMake the online check in faster and easier and be more transparent about extra fees. I prepaid, swept out the truck, refilled with gas and still got charged extra (I believe for mileage, and I disclosed exactly where I was going). I feel I was way over charged for this service.
ELIZA WThe location was inconvenient and not at all even close to where we had originally reserved the truck...TWICE! However, the people who work for the storage company were wonderful. They were friendly and understanding of the HELL the UHaul company had put me through.
LISA WBut new Windshield wipers on
ROSE MAlways have the unit full of gas .... very hard to put gas in a vehicle which is showing 5/8 of a tank when you bring it back. If it was full then you would just fill until it shuts off and you're done. Bad policy for U haul to not have vehicles on full when picking up.
DAVID SI picked up and dropped of on a Sunday. Would be a bit easier for us non technical folks if we could speak to a person. All in all, we got through it fine.
Thomas CAfter going through all steps to rent truck using phone, had keys in hand and got error code. Nightmare! Took almost half hour. Returned keys in dropbox, thought would get email of final charge and receipt. Nothing! Still don't know final charge but get this survey
DAVID Sthe drop off location was closed, so it was just a drop-off only.
Randall MService was great no need.
Paul FEverything was easy as could be, and the staff at ‘‘tis location was over the top in knowledge and customer service, greatly appreciated in a nice small town
GARY LThough I didn't rent one, I noticed that the trucks were all still covered in snow and plowed in by snow banks though the storm had been over for over 36 hours. The appliance dolly I rented had been abused and did not work properly as the tensioning handle was bent and would go past the point where it is supposed to stop. Service was friendly, though quite a bit slower than the uhaul I usually go to. Seemed like the computer might need an upgrade...
Seth MEverything went fine, I should have checked the mileage fees though, was surprised that I paid $50 for 52 miles, otherwise, it was great.
Gary KNo problems and the process was easy
john pI can't say enough good things about Uhaul in Rochester,the man Chris who works there was amazing!.Very nice and so helpful in a already stressful situation it was so nice to have great customer service..Thank you very much!!
christina rCheri was so helpful and professional...we are very happy to use them again..
Kristina Rall good
Robert SEverything with the location and the representative working there were Excellent. The only thing that was wrong was if you bring it back with more fuel in it than what you started out with they wont help to reimburse you the difference BUT if you bring it back with less than what you started out with they charge you TWICE as much the fuel cost to make up the difference. 6 hour rental cost was over $400.00, NOT worth it!!!
Ted THave trailers at the locations the custom requests rather than another location. But otherwise this location was excellent! Merci.
Christopher ETrailer was frozen to the ground and was handed a a iron bar and told to go chip it out
TIm LConvenient location.
Andrei GVery personable interaction on the phone.
BEAU AGreat drop off for future use.
Stuart FThey were very helpful and accommodating
JOANNA BI reserved a 15 foot truck 3 weeks before my move. Two days before my move U haul called me and told me there was only a 10 foot truck available unless I wanted to drive an hour away from my home to pick up a 15 foot truck. I was NOT HAPPY with this experience!!! This was not acceptable, and what is the point of a reservation if you can't follow through on what the customer needs? I will use another company next time. You have one job, and that is to provide the customer with what they reserve. You made my move a stressful hassle.
Kellie AOnline and in person service were a pleasure
Charles PDid not offer refund after complaints were made
Jeffrey TYour price was way to high I only used it a few hours not worth it never again
Maryann SVery friendly and accommodating people - it was a good experience.
debra bCheri was wonderful and went above and beyond in every way. Fortement recommandé!
Lianne Lquick, friendly atmosphere.
peter cFor same reason as above
Sabin BStaff was especially helpful.
Peter JTruck reeked of cigaretts
MICHAEL AExcellent Service, knowledgeable manager, and convenient location. Je la recommande fortement.
richard aEverything went well!
Stephen G