Évaluations des clients Rightspace Bear Canyon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rightspace Bear Canyon

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Christina F. le

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Get new windshield wipers so that the next person that rents the truck doesn’t get held up because of not being able to see out of the window going down major city streets or highways going the speed limit. Other than that excellent service and easy to deal with.

Eileen J. le

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Truck was suppose to have everything I needed to move a few pieces of furniture included, (blankets, straps, and a dolly). It had nothing in the back and the dolly the clerk gave me was not even a very heavy duty one. Really made what should have been a simple job a BIG hassle. I was very disappointed .

Silvia H. le

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Le client n'a pas laissé de commentaire.

Trinette D. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Douglas F. le

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Very nice, Informative and would use this U haul location again.

KIMBERLY B. le

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Check in/out was extremely easy

Teresa S. le

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Le client n'a pas laissé de commentaire.

Linda E. le

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This location is a little hard to find since it is tucked back. Better signage for easier locating would be great.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Levi L. le

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Le client n'a pas laissé de commentaire.

Abraham M. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Great customer service

Patrick P. le

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Le client n'a pas laissé de commentaire.

SARA C. le

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Location was a bit difficult to find...guest service was EXCELLENT!! Thank you:)

chris B. le

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do not improperly charge incoming customer for the wrong amount of gas in vehicle at the time of pick up.

CEANNE A. le

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the mileage on the vehicle was set in kilometers, yet it was recorded in miles on my contract and charged extra miles. I was UNDER in miles, not over. Put gas in it and was pretty sure I was close. Was charged $33 for 1/8 tank of gas!

WILLIAM R. le

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Very easy rental and great people.

Ben T. le

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I wasn’t aware that this place was operated by a third-party vendor, I thought it was an actual U-Haul store. Also there was only one customer service rep at the counter, and she was helping another customer. So I ended up waiting about 10 minutes in the lobby to get served. When I finally got the truck home, I looked in the back and realized there was no dolly there. Thankfully, the movers I hired to help load the truck had one, otherwise I would have been in dire straits. Yet I was still charged for using the dolly by u-haul. Also, I was charged for furniture pads, but I was told I would only be charged if I used them. Yet I was charged the $20 to use them. When I returned the next day to return the truck, the office was locked even though it was during normal business hours. When someone came to the door, I informed her of the dolly issue and turned in the keys. Later that day I received a call from Right Space informing me that there was still a lock on the U-haul truck. Evidently they couldn’t figure out that this was the lock provided with the truck on a chain, and the employee I was speaking with wasn’t aware that there was a key to this lock on the same key ring as the truck key. I definitely walked away from this experience with the impression it was amateur weekend at U-Haul.

jason P. le

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online servicing and app is a BUST..the location rep. saved the day, your lucky they were there, (corporate) ...otherwise this review would be a big ...0...

Rebecca S. le

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The smart phone procedure was cumbersome and not user friendly.

Nancy R. le

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Mark was awesome.

KENT N. le

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I was never told it was .99$ a mile.

James K. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Great experience. Customer service was great. No issues with picking up or returning.

curtis J. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Easy check out, easy return, reasonably priced, highly recommended. A perfect A+

Tammy M. le

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Le client n'a pas laissé de commentaire.

William G. le

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Le client n'a pas laissé de commentaire.

William G. le

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Le client n'a pas laissé de commentaire.

Josue S. le

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The Uhaul website reported that Right Space bear canyon had a utility dolly available for renting but in fact they did not. It all worked out for the best and I still had a great experience. Mark at Right Space was tremendously helpful.

Paul N. le

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Mark was wonderful and appreciate his patience and kindness.

CHAD R. le

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Le client n'a pas laissé de commentaire.

joleavette D. le

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I had to go to another site from where I made the reservations. The pickup site was not a official uhaul vendor it was a storage company. However I did pick up the truck for my move. Because of the change, uhaul rep offered me 2 extra days and extra miles, how ever the extra days came with extra cost for insurance which was not extra. I was advised that I could not pay for the days used but had to pay for the 2 days for the total of 5days even if I only needed the truck for 3 days which was requested. The added free days cost me extra in insurance cost which was not needed. So there was not EXTRA, but more of a cost to me.

Randy B. le

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Very nice personnel.

Sandra C. le

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Le client n'a pas laissé de commentaire.

Ashley O. le

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Rude employees, horrible service!! I will NEVER use you again!

Sharonda M. le

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Le client n'a pas laissé de commentaire.

Deborah F. le

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Le client n'a pas laissé de commentaire.

Steven T. le

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I reserved the truck the night before at a closer location, so this one was at least an extra 6 mile round trip requiring even more to refill the gas tank, costing me an extra $7. Other than that, the move was successful in one trip which is why I rented the 15 foot versus the smaller truck, which might have required 2 trips, or an additional $50-$60 in mileage charges.

Debra B. le

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Person was initially not very helpful. I had forgotten a step in the online process, and thought I could pu the truck at 7 am but sign on door said hours were 830 am. So came back at 830 and was told I couldn't get the truck until 9 am because that is when we do uhaul transactions. But I could go online and get a code before then if I wanted. He did eventually decide to help me 15 minutes later. Just weird. If it wasn't for the laborers being flexible I would have been in a world of hurt. Would not recommend doing business at this location.

Robert H. le

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Not a full Uhaul facility. Very little supplies available at this location. No signage on main street, not that easy to find.

Ron W. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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Perhaps a print out detailing renter instructions, i.e. gas use, clean truck, etc.

Alexander R. le

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Le client n'a pas laissé de commentaire.

Maisie B. le

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The fuel clock inside the vehicle was wrong. It said I used so much of fuel, but when I filled up the vehicle it was way off. It was more then what it had said. Don't like the idea feeing like im being scammed. If that is not the case that should of been looked into not answered with "oh that is odd".Also when I went to return the vehicle due to "day light saving which doesn't effect us in AZ the lady at the desk said I was late. which I was not. I have no problem paying for something if I was late. but I was not. Not happy with that, I wont be using that location or this company again. The vehicle itself was fine other then those little bumps. It did the job without any problems,

Michael K. le

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More free coffee.

Aracely E. le

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Le client n'a pas laissé de commentaire.

Constance L. le

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Had a few issues but discussed with them and I will rent from them again.

Thomas D. le

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Great customer service. The pick up was fast, easy & much better than a different U-Haul location I used last year. I will be using this location from now on and definitely recommend to friends & family.

JUDITH H. le

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Le client n'a pas laissé de commentaire.

Michelle R. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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The lady working was very nice and helpful.

Steve W. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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Le client n'a pas laissé de commentaire.

bo M. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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The woman that works there is fantastic! Very friendly and helpful!

Marissa K. le

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Friendly, helpful service. Thanks!

Regina M P. le

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Laura, the site manager, is wonderful to work with -- throughout the entire truck rental process from initial inquiry till return check-in. She was very accommodating of our need to reschedule and then to add a second day with a smaller truck. I'll highly recommend truck rental through Laura to anyone in need of these services! Thanks, Laura

Donald A. le

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Self pick up does not work!!!! It couldn't find my location and I tried from multiple browsers on my phone. Lucky the office was open because that would of been a huge waste of time. Wish there were discounts for using the veh during non peak hours or even using self check out

Mark H. le

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Outside of dirty windows, transaction was efficient, smooth, friendly and a pleasure to do business with.

Ann K. le

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Very Happy with the service I received Definitely will be telling my friends to use This Location

JOHN F. le

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Le client n'a pas laissé de commentaire.

Karl K. le

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Le client n'a pas laissé de commentaire.

Deborah M. le

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The desk attendant was wonderful and friendly.

Shannon J. le

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Le client n'a pas laissé de commentaire.

mark H. le

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Le client n'a pas laissé de commentaire.

Jacquelyn C. le

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Thank you so much Laura! Your service was both friendly and helpful.

James C. le

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So called manger was very discourteous, unfriendly, rude. Made us wait outside in 102 degree weather, could not get a drink of water. He had zero customer relations skills. We felt we were bothering him.

THOMAS R. le

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By far the nicest, most efficient staff personI have ever dealt with ... she deserves a raise !

Drake M. le

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My Complaint is with Area Field Manager Elizabeth Eggers. I had a concern that I had to bring the Truck back to the same place I rented so the site got her on the phone, she was Rude and abrasive even going to the point of Refusing me service and Telling me to go use Budget or Ryder! she was very unprofessional and did not care about the customers concerns. She was on the Attack right away, even after I told her I had used Uhaul to help move. I am always moving do to work and have used you guys in the past. This experience will make me reconsider that. I have no complaint with the Site, I am giving Elizabeth Eggers A bad review and will never rent in the Tucson area again. Thanks Drake D. Miera 520.235.9962

Patricia S. le

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??

John D. le

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Le client n'a pas laissé de commentaire.

Charlene S. le

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Laura made the whole moving experience very positive. Her cheery personality and helpfulness was very appreciated. The facility is very well maintained. I even got a courtesy call about leaving my storage unit unsecured (there was nothing in it yet). Very thoughtful. The truck was clean and ready to go as scheduled.

Flynn C. le

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Le client n'a pas laissé de commentaire.

Randal H. le

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Le client n'a pas laissé de commentaire.

Ann K. le

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The Service was excellent Clerk was very Friendly An out going I will be back Great Location I will give it 5 stars Nothing to complain about

JOYCE C. le

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The truck drove so easily, which made the work go faster

Kathy D. le

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Great folks, very reasonable prices and dependable vehicles!!

Richard V. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Le client n'a pas laissé de commentaire.

Alfonso M. le

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Yeah the truck stalled out while I was driving it. Pulled over then it started up again. Other than that everything was good. Just thought I'd mention it.

Mary I. le

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Le client n'a pas laissé de commentaire.

micole M. le

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Le client n'a pas laissé de commentaire.

Lynott N. le

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Le client n'a pas laissé de commentaire.

STEVEN T. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Curtis V. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Nothing to improve! The person I dealt with at Rightspace was very friendly, professional, and helpful. The truck was in great shape. The website said this truck size would work, and it was EXACTLY enough space, so we only needed to do one trip.

Fred K. le

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This entire process was way below any of my previous experiences. 1) the dolly I ordered was not available. Not only did they not mention this but they just gave us a small one that we were unable to use for our move of extremely large furniture and had to borrow a large dolly from a third party. 2) the lock was left on the back of the truck without giving us a key. We arrived, with our two hourly movers to our move locations, approx. 15 miles away and were unable to commence our move. We tried multiple times to call the office yet there was no answer and her response was that we didn't leave a voice mail. We then called a closer office to our move location and they told us to cut off the lock. We then had to drive to a hardware store, purchase a lock cutter and cut it off. It costs us a total of 85.00 additional dollars due to the movers on the clock and the lock cutter. We then finally got a hold of her and she said she would reimburse us for everything and we would not be charged yet a manager then quickly called us to say that was incorrect. The incompetence on all sides was stellar. We would like to not be responsible for any costs associated with your services as our out of pockets costs far exceeded our expectations solely due to your company's lack of attention to detail, follow through and inconsistent follow up. We are thoroughly disappointed in your service and hope that you can rectify this for us and make us think highly of your company. Thank you.

SUSAN H. le

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Nothing. You guys were super!

Debbie C. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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It was perfect

Sharon A. le

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Le client n'a pas laissé de commentaire.

Megan M. le

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Le client n'a pas laissé de commentaire.

Karen M. le

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The woman at StoreMore was wonderful. However, I called the 800 Uhaul number twice and two different women were snotty.

Kim O. le

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Le client n'a pas laissé de commentaire.

BURT C. le

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Customer service: (Stacy) excellent.

MATTHEW R. le

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Le client n'a pas laissé de commentaire.