Customer Reviews for Rightspace Bear Canyon
(Concessionnaire U-Haul dans le voisinage)

170 évaluations

9000 E Tanque Verde Rd   Tucson, AZ 85749

(520) 762-4361

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar au ven : 9h30 am à 5h pm
  • Sam : 9h15 am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(520) 762-4361

9000 E Tanque Verde Rd
Tucson, AZ 85749

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar au ven : 9h30 am à 5h pm
  • Sam : 9h15 am à 4h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I did after hours drop off and got receipt the very next day in my email. The shop is in a shopping center and literally has no corner or street sign or building sign until you kind of stumble on it. But I parked, locked and dropped keys and had no issue.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY R. 
Évaluation :
1

Well my charges have not been updated. I was supposed to get a refund from the initial hold of $100 on the vehicle of $33 and some change but instead i have been charged $100 with no receipt of showing why. I have not received an email of my final bill.

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Gilbert S. 
Évaluation :
5

The man who helped me was friendly, kind, knowledgeable and made the process easy and smooth, even when I had to change my plans. I would go out of my way to return to this location if I needed to rent a uhaul again. I will definitely recommend this location to friends as well.

Shira V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Everything about my experience with storage unit and rental truck was perfect!!

Kristie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson R. 
Évaluation :
5

Move the over night drop box or put a sign on the door for the location of it.

Djuana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

The checkout process was very frustrating. If you need to verify identify via passport, employer, or other phone number, make that clear at the time the reservation was made. Those options are not available at 0700 on a Saturday. I listed my wife's phone number as my alternate number on my reservation. Then when you asked for a phone number to verify my identity, you wouldn't accept my wife's number since it was already on the rental. That's bad UI design. I ended up using my teenager's phone number - that added inconvenience to my experience, and I doubt it added security to yours.

Brent E. 
Évaluation :
4

Kind of expensive for what was provided. I'll probably use a Home Depot truck next time instead.

Dave W. 
Évaluation :
4

Not much except to make it more visible. Your representative, Cade, was as nice as can be. I rented two trucks in two weeks and he was wonderfully helpful.

David C. 
Évaluation :
4

S.O.

Guadalupe C. 
Évaluation :
5

Window/door gasket barely attached and flopping, allowing air leak. I couldn't replace it readily, so I just gave up..... The man at the front desk was STELLAR, though--personable, helpful, very friendly and willing to chat--and CLEAN. I LIKE that!

SHIRLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRESTON P. 
Évaluation :
1

Filthy truck Definitely not sterilized Windows filthy Floor of back of truck filthy The whole facility is filthy That's why I moved out

WILLIAM O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER V. 
Évaluation :
5

Cade runs an excellent, clean shop. He's cheerful, confident and helpful with information.

LEON U. 
Évaluation :
5

Perfect!

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
1

I had a certificate that I needed to use and the representative refused to allow the discount. He stated it could not be used at his location. I feel that my rental should be fully reimbursed for this inconvenience.

LAURA V. 
Évaluation :
5

I rented an appliance dolly so I don't have any input on the trucks or trailers. However, the lady I dealt with was great!

ROBERT C. 
Évaluation :
5

Awesome.

MONTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kegan C. 
Évaluation :
3

I didn't deal with anyone at the location. Everything was fine with them. My issue is Uhaul in general. Never use again. If we were talking about the company it'd be 0 stars all around.

Justin M. 
Évaluation :
5

Would like my receipt . Thanks

ABEL C. 
Évaluation :
3

The attendant was courteous but the truck was dirty in the cab. There was trash in it and dusty.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLA J. 
Évaluation :
5

Cade was very pleasant and very helpful. He went above and beyond to make sure that I got what I needed. I highly recommend him. He gets 5 stars from me for customer service.

MARLENE M. 
Évaluation :
5

Very courteous and professional office staff. Well maintained truck. Will rent again here without hesitation.

GEORGE L. 
Évaluation :
5

Outstanding customer service and great professionalism during my drop off.

LONNIE H. 
Évaluation :
1

The truck needed roadside assistance as soon as. The roll-up door wouldn't close as the spring loaded cables were off the axle. When road side assistance arrived about 2 hours later, the service man was stumped as what to do. He ended up removing the cables so the door could at least be muscled open and closed. He admitted to seeing the same truck earlier in the day and said it should not have been sent out again. I'm 6'3" and had to squeeze into the cab for a very uncomfortable ride to my final destination. The wait for roadside service made us miss our drop-off appointment at the facility we were supposed to drop the truck off.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Excellent experience. The attendant was courteous and friendly

ARTHUR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina L. 
Évaluation :
5

Everything was great, I honestly will not bother using another company other than this location

Jeremiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE R. 
Évaluation :
5

This experience was very smooth & easy!

INEZ C. 
Évaluation :
3

not sure if there will be a place later in this survey for these comments, so I'll include them here. Bed of truck had not been swept or not swept well, I found a couple screws from furniture or electronics and some small stones. I did fully sweep the truck when I returned it. Passenger rear tire was low on air.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra F. 
Évaluation :
5

Get new windshield wipers so that the next person that rents the truck doesn't get held up because of not being able to see out of the window going down major city streets or highways going the speed limit. Other than that excellent service and easy to deal with.

Christina F. 
Évaluation :
3

Truck was suppose to have everything I needed to move a few pieces of furniture included, (blankets, straps, and a dolly). It had nothing in the back and the dolly the clerk gave me was not even a very heavy duty one. Really made what should have been a simple job a BIG hassle. I was very disappointed .

Eileen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinette D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Very nice, Informative and would use this U haul location again.

Douglas F. 
Évaluation :
5

Check in/out was extremely easy

KIMBERLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
5

This location is a little hard to find since it is tucked back. Better signage for easier locating would be great.

Linda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham M. 
Évaluation :
5

Excellent service à la clientèle

Alexander B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
3

Location was a bit difficult to find...guest service was EXCELLENT!! Thank you:)

SARA C. 
Évaluation :
3

do not improperly charge incoming customer for the wrong amount of gas in vehicle at the time of pick up.

chris B. 
Évaluation :
3

the mileage on the vehicle was set in kilometers, yet it was recorded in miles on my contract and charged extra miles. I was UNDER in miles, not over. Put gas in it and was pretty sure I was close. Was charged $33 for 1/8 tank of gas!

CEANNE A. 
Évaluation :
5

Very easy rental and great people.

WILLIAM R. 
Évaluation :
2

I wasn't aware that this place was operated by a third-party vendor, I thought it was an actual U-Haul store. Also there was only one customer service rep at the counter, and she was helping another customer. So I ended up waiting about 10 minutes in the lobby to get served. When I finally got the truck home, I looked in the back and realized there was no dolly there. Thankfully, the movers I hired to help load the truck had one, otherwise I would have been in dire straits. Yet I was still charged for using the dolly by u-haul. Also, I was charged for furniture pads, but I was told I would only be charged if I used them. Yet I was charged the $20 to use them. When I returned the next day to return the truck, the office was locked even though it was during normal business hours. When someone came to the door, I informed her of the dolly issue and turned in the keys. Later that day I received a call from Right Space informing me that there was still a lock on the U-haul truck. Evidently they couldn't figure out that this was the lock provided with the truck on a chain, and the employee I was speaking with wasn't aware that there was a key to this lock on the same key ring as the truck key. I definitely walked away from this experience with the impression it was amateur weekend at U-Haul.

Ben T. 
Évaluation :
5

online servicing and app is a BUST..the location rep. saved the day, your lucky they were there, (corporate) ...otherwise this review would be a big ...0...

jason P. 
Évaluation :
3

The smart phone procedure was cumbersome and not user friendly.

Rebecca S. 
Évaluation :
5

Mark was awesome.

Nancy R. 
Évaluation :
5

I was never told it was 0,99$ a mile.

KENT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Great experience. Customer service was great. No issues with picking up or returning.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis J. 
Évaluation :
5

Easy check out, easy return, reasonably priced, highly recommended. A perfect A+

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

The Uhaul website reported that Right Space bear canyon had a utility dolly available for renting but in fact they did not. It all worked out for the best and I still had a great experience. Mark at Right Space was tremendously helpful.

Josue S. 
Évaluation :
5

Mark was wonderful and appreciate his patience and kindness.

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD R. 
Évaluation :
2

I had to go to another site from where I made the reservations. The pickup site was not a official uhaul vendor it was a storage company. However I did pick up the truck for my move. Because of the change, uhaul rep offered me 2 extra days and extra miles, how ever the extra days came with extra cost for insurance which was not extra. I was advised that I could not pay for the days used but had to pay for the 2 days for the total of 5days even if I only needed the truck for 3 days which was requested. The added free days cost me extra in insurance cost which was not needed. So there was not EXTRA, but more of a cost to me.

joleavette D. 
Évaluation :
5

Very nice personnel.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
1

Rude employees, horrible service!! I will NEVER use you again!

Ashley O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F. 
Évaluation :
4

I reserved the truck the night before at a closer location, so this one was at least an extra 6 mile round trip requiring even more to refill the gas tank, costing me an extra $7. Other than that, the move was successful in one trip which is why I rented the 15 foot versus the smaller truck, which might have required 2 trips, or an additional $50-$60 in mileage charges.

Steven T. 
Évaluation :
2

Person was initially not very helpful. I had forgotten a step in the online process, and thought I could pu the truck at 7 am but sign on door said hours were 830 am. So came back at 830 and was told I couldn't get the truck until 9 am because that is when we do uhaul transactions. But I could go online and get a code before then if I wanted. He did eventually decide to help me 15 minutes later. Just weird. If it wasn't for the laborers being flexible I would have been in a world of hurt. Would not recommend doing business at this location.

Debra B. 
Évaluation :
3

Not a full Uhaul facility. Very little supplies available at this location. No signage on main street, not that easy to find.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron W. 
Évaluation :
5

Perhaps a print out detailing renter instructions, i.e. gas use, clean truck, etc.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
3

The fuel clock inside the vehicle was wrong. It said I used so much of fuel, but when I filled up the vehicle it was way off. It was more then what it had said. Don't like the idea feeing like im being scammed. If that is not the case that should of been looked into not answered with "oh that is odd".Also when I went to return the vehicle due to "day light saving which doesn't effect us in AZ the lady at the desk said I was late. which I was not. I have no problem paying for something if I was late. but I was not. Not happy with that, I wont be using that location or this company again. The vehicle itself was fine other then those little bumps. It did the job without any problems,

Maisie B. 
Évaluation :
5

More free coffee.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aracely E. 
Évaluation :
5

Had a few issues but discussed with them and I will rent from them again.

Constance L. 
Évaluation :
5

Excellent service à la clientèle. The pick up was fast, easy & much better than a different U-Haul location I used last year. I will be using this location from now on and definitely recommend to friends & family.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

The lady working was very nice and helpful.

Dennis C. 
Non les évaluations ont été soumises pour cet établissement.

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