Évaluations des clients RightSpace Storage Bow

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de RightSpace Storage Bow

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Jacob L. le

Évaluation :

It was not the location itself that was the issue. We were told there was a shortage of trucks and were asked to change our pick-up location from Concord to Bow. We were then told the only way we would be able to pick up the truck first thing in the morning would be via the U-Haul app. When we arrived at 7:15AM the truck was at the location as expected, however the app continually told us that we were not in the right place according to the app’s GPS system. After 10 minutes of trying to work with the app and get a hold of someone through customer service, we decided to travel to where the app’s system plotted the Bow location. This was a random parking lot for an entirely different business 3 miles down the road. When we arrived, we were finally able to speak with a customer service rep who was difficult, rude, and unable to provide any assistance. This rep continually repeated that “her system” stated we were in the wrong place and the app and its coordinates did not belong to U-Haul. We were then placed on hold again to wait for the troubleshooting representative. This person was helpful and able to provide some direction. We performed half of the app’s required steps in this random parking lot, before driving back to the actual location with the truck to finish the process. It took a 36min call to customer service to get this ordeal sorted out. This is certainly not an issue that ANY person wants to encounter at 7:30AM on moving day. We were very frustrated and this caused our scheduled plans to be significantly delayed. Again, we had no issue with RightSpace Storage, but the U-Haul app that we were forced to use was not using this location appropriately for the services required.

Jason B. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

Évaluation :

Be sure some one is available for taking a call to set up a pick up time and day, I had to rearrange my entire time line of getting things completed and barely got finished to pick up my special needs son!! People really do have needs and are willing to pay for what they need!!!

christopher D. le

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I requested 3 dozen pads with the truck rental and called the location specifically to confirm the time the facility opened and that the 3 dozen pads would be available - not the UHaul dispatcher in Manchester, but the actual pick-up location in Bow - Right Space Storage. I was assured that there would be 3 doz pads available. when we picked up the truck they were not available. In fact there were only 21. I was charged for 23, but subsequently discovered there were only 21. When we used the pads we discovered one of the bags was open. And I had not noticed this on the bill. We had to use table cloths and such to wrap things. This is not really a big deal - but will just add that the agent that was there was not terribly friendly - it seems our pick-up and the pads were inconvenient. .

margaret S. le

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Le client n'a pas laissé de commentaire.

Randy A. le

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Le client n'a pas laissé de commentaire.

Chad B. le

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EZ pick up. Box truck was there as promised. Clean truck.

amy P. le

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They gave me wrong size moving truck. 15 ft need 20ft on requested.

Donald M. le

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Very easy process for returning the truck in clean condition. Just dropped off the keys and left. Received an email about 1 hour later confirming the return was successful, with no additional charges!!

Walter D. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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All went very smoothly. Convenient location for moving furniture from the storage location. Positive rental experience!