Customer Reviews for RightSpace Storage
(U-Haul Neighborhood Dealer)

263 évaluations

4601 E Rancier Ave   Killeen, TX 76543

(254) 213-7259

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(254) 213-7259

4601 E Rancier Ave
Killeen, TX 76543

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Person was at lunch but processed us and we were on our way.

Larry A 
Évaluation :
5

The lady that works there with them lovely nails is so nice I love when she is there

TERESA B 
Évaluation :
5

Adjust the alignment on the vehicle, get the steering wheel straightened or something it’s off just a tad.

Joshua A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesana D 
Évaluation :
2

It's not the locations fault the website showed them being able to provide materials and equipment they do not keep in hand. For the best experience go to a actual Uhaul store

Deborah T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tammy K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m 
Évaluation :
5

The staff was friendly and helpful.

Scott M 
Évaluation :
5

Jackie was awesome, customer service was outstanding! I will be back if ever need another U-Haul rental.

Shanron G 
Évaluation :
5

The staff was very helpful throughout the entire pickup/return process. They are very nice to work with in the process.

michael o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria H 
Évaluation :
5

Great service.

ZACKERY G 
Évaluation :
5

Should have the windows clean at least to see out on such a long drive rest of the truck dirty was not an issue

Cathy M 
Évaluation :
5

This process is so easy to do. I love the app.

Noemi S 
Évaluation :
4

Very good customer service! Very patient and understanding

Janice B 
Évaluation :
5

none

BILLIE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENZEL G 
Évaluation :
5

Location was GREAT for me to pick truck up. Have more available at that location. I was fine the only thing that was AWFUL was something you can't control. I took a lot to put gas back where we started because of gas prices. Other than that; it did what I needed to do to complete the task I had to do. MERCI

Linda B 
Évaluation :
5

Thank you excellent service.

Marco M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C 
Évaluation :
1

Not make reservations for someone and then cancel on them twice. Also, not rent out a dirty truck.

MELISSA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
4

Everything was good.

ROBERT J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H 
Évaluation :
5

Rancier location was perfect, but copperas cove and Killeen are a joke. I make the reservation for Killeen 3 weeks in advance. 2 days before they call me to tell me that copperas cove will have the truck I need for the pick up day. I drive to copperas cove on the day of pick up only to find that they do not have the truck I reserved 3 weeks ago. Then they tell me to drive to liberty hill which is now an hour and a half drive to get a truck. How can I trust U-Haul on a day like these where planning is essential to someone's day. I felt that they got one over in me to have to use the smaller truck. Simply because I had to make 3 times the amount of trips just to clear the house when it would have only taken me 2 trips with the bigger one. The lady in copperas cove gave me a credit and said that's all we can do and to have a good day. I got dismissed from a business as if it was my fault this happened. I would like a refund on my purchase. Spending 4 hours of my love day to figure this out is time I won't get back and had to turn the truck back in because of work. Again rancier was perfect but I can't image that these employees understand the value of customer service. Giving me a 50 dollar credit doesn't solve my issue. It's a free pass to get me to shut up. Beyond disappointed.

JOSE B 
Évaluation :
5

I had a great experience the lady who helped me was very knowledgeable and answered all my questions.

REBECCA S 
Évaluation :
5

I've always used U-Haul never had a bad experience so I'll always use you and I'll always refer you to friends

MICKEAL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketsia R 
Évaluation :
5

Excellent service à la clientèle

TERICO C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN R 
Évaluation :
4

Better price. The uhaul online says 0,41 a mile, past local, but what I was charged more...

PAUL J 
Évaluation :
5

Easy pick up and drop off. Love the links to perform the inspection and all the process.

Lizivette N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G 
Évaluation :
5

The crew was very professional and helpful throughout the whole process.

Michael O 
Évaluation :
5

It was across the street from where I unloaded the truck. Very nice young lady.

JOHN B 
Évaluation :
5

Great customer service. Friendly and informative.

ROBERT L 
Évaluation :
5

Jackie has great customer service and knowledgeable

BOBBIE J 
Évaluation :
5

Staff here is friendly and made my experience using uhaul very easy. Vehicle was clean, no complaints

Dynesha W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L 
Évaluation :
3

The uhaul website offered moving blankets however this location did not have them. It's not the locations fault. We tried calling the other locations, where put on hold and had no luck getting in contact with them. I would verify what's available at the specific locations if it's not an all Uhaul place.

Sarah H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
5

Check wheel alignment on truck before leasing them .

LUIS D 
Évaluation :
5

Customer service was outstanding, so far is the best place i have rented from , i reserve on line but did not receive a confirmation number and the manager John on site took care of everything , im so great full I really needed the truck to move .

LUIS D 
Évaluation :
5

The customer service at this location was friendly and thorough. I really appreciated this team at this location.

NaCrisha M 
Évaluation :
5

Manager was great

Dawn A 
Évaluation :
5

Awesoome Service The Rep at Right Way Storage was very courteous and helpful We will definitely will come back

Louis D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene B 
Évaluation :
5

I don't see a need for improvement. I was satisfied with the service, and the price was reasonable.

anglea m 
Évaluation :
5

Employees was courteous and helpful.

angel j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

Very friendly and great customer service.

bernadette w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN L 
Évaluation :
1

Make sure Ashley, the storage employee knows the paperwork of how to rent out a truck, U-Haul's policy & procedures and the paperwork to the truck return. I overpaid because she had no idea what she was doing!

SARAH R 
Évaluation :
4

Thank you so much for all your help definitely the only good thing about this uhaul experience! You guys rock

eugene P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwardo a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B 
Évaluation :
1

The location service was good however I called 5 times and confirmed my rental for a 26 ft truck and when we showed up this morning to pick up vehicle we were told they did not have the 26ft truck and we would have to go to another location and the 20ft truck was the only big use available . Awful expience I don't understand why confirmed several times our reservation still didn't matter

karina c 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alquiez R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiara w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B 
Évaluation :
5

cheaper pricing that's it. they where not bad , but still wish I could saved more.

Anthony m 
Évaluation :
2

When we initially got the Uhaul we had to clean out the cab, it had a god awful mildew stench. That initially made us angry but we figured that because we had to move in a hurry that , that aspect could be over looked and that we decided to clean it up with some armoral wipes and febreeze spray . Then when it came time to load/unload the loading ramp had difficulty coming in/out; we eventually were able to get it undone by the help of our neighbors. Then when we inspected the floor before putting anything of ours in there , there was already little shards of glass on the floor, also it had looked as if it hadn't been cleaned. We also had a question, you guys used to supply a dolly for moving WITH the Uhaul? If that was to be paid as an extra then we would have been fine with that IF we had known that . Over all we were really unhappy with your service especially when we felt as if we paid high end for a low end product. Thank you, Kelsey Bracknell.

Kelsey b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R 
Évaluation :
2

Windshield was as dusty and stained with marks like never been cleaned

Sahil K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany C 
Évaluation :
5

No issues

Gregg C 
Évaluation :
5

Great Service!!Excellent!!!

Sharon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE A 
Évaluation :
5

Excellent and professional service here.

Diana R 
Évaluation :
2

Frustrated with uhaul, not just this location. Trailer was too small, called uhaul and was told I could return trailer. When we returned it to another location in killeen, 4601 E Rancier Ave, Rightspace Storage, he told us to call uhaul to get out refund and he destroyed the original contract instead of returning it. We have been too busy getting another truck to call Uhaul 800 for the return.

Scott R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRA E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean C 
Évaluation :
2

Clean out the cab of the truck. The seats were sticky and the front window was dirty. Also clean out the ash tray from previous renters.

Lavartis H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T 
Évaluation :
4

The cost per mile is a bit stiff. It would be nice if it were a bit cheaper. Overall, i was very satisfied though.

Marcus D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAERKA E 
Évaluation :
5

Very helpful & efficient staff, good equipment.

Jack J 
Évaluation :
2

I had placed a dolly for my order, staff knew about it well in advance at least 24 hours and even the morning I picked it up my rental was told they knew they did not have a dolly for my rental order. I, the customer had to go across town and get my own dolly from another location. Staff, the girls NOT THE GUY seem to not care that it was an inconvenience for my move. DO BETTER UHAUL, DO BETTER! Give over the top customer servicefor your rental customers. Remember we all pay over $150 for our services, and for it to be like this is unacceptable. Stand out UHAUL, I expected better!!!

Noah C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan B 
Évaluation :
5

WONDERFUL SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!

shelley a 
Évaluation :
3

I have more than one person working at U-Haul place at a time. There were four other customers ahead of me and I had an appointment and showed up on time. I did not like having to wait.

Jon P 
Non les évaluations ont été soumises pour cet établissement.

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