Better communicationJohn F.
Customer Reviews for Rightway Foods
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck we got leaked gas out of the top of the tank did find this out till close to end of use when the cap light came on spent way more gas on one trip than the others then tryed to charge me 40 $bucks more for something only had one out of the 3 times I've used you guys go right this last trip went to get truck and place had gate locked then the guy found me another truck 15 miles away did not credit me the 50 Guarantee said because we did it that day we would not get it but website site sade it right below this truck this is why we order where it says guarantee because it worked on first truck spent alot of money with you guys in the end just alot of hassle and probably will not use you agin the only nice thing was the lady at the storage in oxford she was great no problems at all with that partLARRY B.
Nicely done ðŸ‘ðŸ‘montu P.
Le client n'a pas laissé de commentaire.Trevor K.
I need someone to contact me regarding this experience ASAPMarisol C.
Le client n'a pas laissé de commentaire.Vincent E.
Le client n'a pas laissé de commentaire.Daniel F.
website shows that facility opens at 7:30a.....I arrived at 7:40a, no one showed up until 8:20a. by the time I was able to get the rental it was nearly 9:00a. I had appointment to pick up my items at 9:00a 35 miles away.Dianna S.
Keep up the good work.Charles B.
Le client n'a pas laissé de commentaire.Maria P.
Pick up was scheduled for 8a, business owner didn't arrive until after 830a. Once in line waiting my turn I was told to step aside because she had other customers to attend to and that I could wait. Store number didn't work for a contact. I didn't receive any notification for a time change acceptable to the store. I was behind in my moving process over an hour. I asked her to review the truck before I left. She said she wasn't going to because it wasn't her job. The truck was very dusty and smelled. She was very unprofessional, unwelcoming, and unapologetic. I will not be referring or going back!Nelly G.
Too much of a HASSLE, MISSING INFORMATION, one location the lady her name was WANNETTA was SO HATEFUL, to me, and WOULD WAIT for me to get there to her location on CR54 she told me that she was CLOSING AT 4:00 but she would stay UNTIL 4 MINS after 4:00, because UHAUL don't pay her OVER TIME,I was willing to pay her , what ever her OVER TIME pay was, I was told that the location WAS opened til 6:00, her reply was, WHO EVERY TOLD THAT DON"T KNOW WHAT THEY ARE TALKING ABOUT. My stuff was at SR54. THIS WAS THE MOVE FROM HELL !!!!!!!. Then when I did get to my storage the ROLL UP DOOR WAS BROKE, David was to have it FIXED, the CABLE on the DOOR had some OFF TRACK and the CABLE WAS BROKE, when the guys that was helping me, had a HARD time to get the DOOR up when they did the DOOR came back down and landed on one of the guy SHOULDER, he was HURT. so it was a BAD BAD MOVE ALL THE WAY AROUND. THANKING YOU IN ADVANCE FOR YOUR TIME & HELP WITH THIS MATTER. HAS A BLESSED DAY. Marylin Alexander (256) 746-6588Maryln A.
He was amazing and was quick.khris G.
Have an agent to assist with connecting or disconnecting the equipment! We won't use this location again because when we picked it up and dropped it off the store attendant said we are on our own with connecting and disconnecting the heavy trailer!Alexander M.
Le client n'a pas laissé de commentaire.Amanda A.
Le client n'a pas laissé de commentaire.story R.
the guy over there said I have a remaining balance of 19 dollars which I was agree. but when I check my card he charge me with 27,97Daniel V.
Advise one that efficiency should be a maim priority. The rep was on personal phone when I arrived and I stood at the counter until she finished her conversation and asked whomever she was speaking with if she could them call back.Denice M.
Le client n'a pas laissé de commentaire.Heather W.
Just waiting on my refund for unused mileage.carla M.
Le client n'a pas laissé de commentaire.Digna B.
Le client n'a pas laissé de commentaire.Ronald A.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.aliester C.
I had a reservation made for me by a u haul rep and when I arrived at the pick-up location. the person there couldnt get it straight and blamed me at first then blamed u haul. I was standing in the (convenient store ) u hauls pick up location for over 2 hours to finally get my trailer. I will never recommend u haul to any one.Roy H.
Can't think of anything.Barry H.
Le client n'a pas laissé de commentaire.Shianne K.
Le client n'a pas laissé de commentaire.Larry C.
I wish there had been some type of warning or direction that there is no after hours key drop at this location. I didnt know this so I tried to drop the uhaul off at 9:30 PM when the store was closed.Leah Q.
Le client n'a pas laissé de commentaire.Wesley R.
Le client n'a pas laissé de commentaire.Robert S.
Is a small market that appears to be going through improvementsRobert W.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Lynn S.
Le client n'a pas laissé de commentaire.STEPHEN S.
this location is extremely efficient. The staff is courteous and professional. We have rented 3 trucks over the past few weeks and are completely satisfied with the level of service. They are open early and close late which is very convenient.Susan O.
Le client n'a pas laissé de commentaire.Lora B.
The service from the store owner was friendly and efficient. We will rent our next truck there in a week or so. No complaints!!!Susan O.
the set up was not done and the cords would not work right for us they were taped with electrical taperhonda D.
I didn't have an issue with this location. But would not use services again through u haul. I was over charged and didn't even know til I see my bank account. Then when Dropped off the truck I figured it was a deposit that would be refunded and was told to call the location I picked up from, when doing so she explained that it was a different price Than what she quoted me!! Let's just say I thought I was being charged no more than 110 $for going 34 miles but paid 181 $called to try to get some explanation on how someone can just charge you a completely different price than what was discussed and it got me no where !!!Stacie A.
Le client n'a pas laissé de commentaire.Bob R.
First: googled a location to return the truck and went to the nearest one. Closed. Called the U-Haul number to ask where to return it; got an address and requested phone number. Called to ensure they were open; number disconnected. Went anyway. Gas station-grocery-U-Haul place, and 1 employee. He had to dodge out and lock the store to check in the truck. Insisted we vacuum cab (had to clean up previous renters' mess). Took too long to return the truck.Suzanne M.
Uhaul representative called 2 days after the drop off of Uhaul to question where the keys were words were locked inside the truck. Customer service rep at the gas station begins to yell threaten and name call saying now he's going to use my insurance to unlock the Uhaul to get the keys because he doesn't have a spare pair. How else do you retrieve the vehicle when dropped off overnight when there is no drop box for keys? I would appreciate a phone call from U-Haul customer service I do not want my bill to be charged for the stupidity of a Uhaul representative at a local gas station. Name calling and threats to me by the local sunoco uhaul rep. Horrible experience.Joseph H.
The person did not hitch it right and wasn't attached to the ball. I could have lost the trailer and injured myself or someone. This was very dangerous. They need to be trainedjacqueline D.
Need to understand how to assign equipment to customers.selvesta M.
First of all I booked at a U-Haul near me three days in Advance, when when I got there the day of pick up the told me they didn't have anything for me and that my reservation was sent to a different location all the way out of my way. So I got to this new location and it took the lady a hour to even get me out the door when all my info was already sent to her. She had not a clue of what she was doing. Then when I returned the trailer they never even looked at it just said your good to go. Would not recommend this Place.josh N.
Make sure the third party locations are clean, friendly & have knowledge about your equipment... When I went to pick up my truck that I reserved from 1800 GO-UHAUL it was purchased after me from a customer at the store.. the owner of the store was very rude, charged me for insurance even though I told him I didn't need it, and when I returned the truck he walked away from me & several different times without saying a word. I will never use this location again.RACHEL L.
Disagreed about the amount of fuel that was in the truck vs. the paperwork. Had to explain how the gas markings work on the gas gauge. After bringing back the truck said that I didn't put enough back in had to show pic on my phone of when I took the truck. Glad i did.David P.
Le client n'a pas laissé de commentaire.Keri M.
Le client n'a pas laissé de commentaire.james C.
Le client n'a pas laissé de commentaire.Jose T.
Have the truck ready when customers have a reservation, not only I have to go to another location to get the truck when I get there I had to settle for a much smaller truck and take multiple trips because the truck I reserved was not returned bt previous customer nor did I receive a phone call after I drove far to get itEric R.
Le client n'a pas laissé de commentaire.Chris Z.
Quick easy drop off. Friendly personnel.Chris Z.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.sandra H.
Le client n'a pas laissé de commentaire.andrea S.
Le client n'a pas laissé de commentaire.Sherry M.
The car smiled so bad from inside the people are so friendlyGeorge A.
Le client n'a pas laissé de commentaire.Allen W.
Le client n'a pas laissé de commentaire.connie M.
The place of business I retrieved the tow dolly from was a very nasty dirty gas station It was located in Zephyrhills Florida corner of wire road and 54 East county road There was only one person running the station and he did not go out and check the equipment or help me hook it up or anything of that nature and also was waiting on other customers during the course of our transaction In Zephyrhills there are at least a 1/2 dozen you haul facilities most of them extremely clean and very nice and wonderful people this was not the case When I returned to the RV park with the unit I had to spend 2 to 3 hours repairing the rear right mounting for the taillight Went to lowes bought nuts and bolts and screws and had to replace all most all the rivets and also splice and repair the broken wiring harness together the tail lights to work Then somewhere on the return trip to Michigan from Florida I lost complete left taillight housing assembly nust be the rivets gave way and the whole unit blew off the trailer The complete unit was in very dismal condition when I picked it up I would also like to say that when I went into the gas station the gentleman there who runs it was doing business with another customer who was renting a 15 foot u-haul truck and after the customer left he turned to me and says I don't understand why people like that have to argue about something they don't know anything about he was actually belittling and complaining about his customer very bad service very bad policy to represent u haul in that way As with many other people I have rented from you haul over the years many times I was always very Pleased with the quality of professionalism and customer service I feel that this person no business representing u haul in any way shape or form I feel you should pull his franchise there's many other wonderful u haul providers in zephyrHills thank you just my 2 centsLarry C.
Le client n'a pas laissé de commentaire.Pavla R.
There is NO DROP BOX for keys after hours. I had to drive back to the location the following morning to drop off the key for the truck which was out of the way for us on Sunday. I would highly recommend someone install a drop box - otherwise, please do not advertise that there is one available when there really isn't one.Michael C.
Le client n'a pas laissé de commentaire.James B.
The treatment that I received from the gas station owner was but I did not expect. a bad treatment that I received there. Also the phone number that he has to receive calls does not work, it has not been updated. Because I tried to return the truck at 9 p.m and the gas station was closed and the phone number he was for U-Haul rental would not work.Armando M.
Take this locations censorship away.John S.
Le client n'a pas laissé de commentaire.james C.
Le client n'a pas laissé de commentaire.Darry J.
Update your systems so that it is more User Friendly. One example was a License Plate Number for the vehicle being towed. What if the vehicle being towed has no plate on it because see it is being towed to a State inspection facility for an inspection to issue a valid Title. Your system doesn't allow for a vehicle being without a tag. If it had a valid tag and was mechanically operational a Car Trailer wouldn't be necessary.louis F.
Le client n'a pas laissé de commentaire.Gloria G.
Le client n'a pas laissé de commentaire.Patricia B.
No help disconnecting the trailer.JW C.
The employees who handled my transaction were very helpful and made the experience as painless as possible.Jana T.
Le client n'a pas laissé de commentaire.Shea O.
Le client n'a pas laissé de commentaire.Ian M.
Le client n'a pas laissé de commentaire.Randall L.
Le client n'a pas laissé de commentaire.Laura P.
Le client n'a pas laissé de commentaire.colleen C.
The tow dolly was rusted, broken S clamps and fabric was tearing. Half a light did not work. We had to wait for repairs to be done and were very nervous using it. I injured myself and have a large bruise from the dolly.Joseph G.
The UHaul app is excellent! I was all set to just go and pick up my keys to the truck. The location would not give them to me. She could not pull up my file. She kept asking me if I switched locations. Had to call her husband from another location in to help. It took him 15 minutes to arrive. He then asked me the same. As I was calling U-Haul customer service after 5 min, he then somehow got handed my key across the counter. When I returned he never spoke a word but just took the key and went out to look at the truck. I had already checked out through the app. I just left him there at the lot. Very disturbing and dissatisfied with the location.Jeffrey R.
Good jobJesus M.
The owner of this location is rude, disrespectful, unprofessional and bordering on abusive. He represents the U-Haul brand so poorly. U-Haul needs to vet the location and franchises better the rental center is in this "hole in the wall" mom and pop convenience store. I cannot recall being treated more poorly as a customer in all my life. And he over charged me for my rental! If you want a good rental experience DO NOT GO HERE!!!!kinchelle G.
Rose was fantastic-she went out of her way to acomidate!!!Diane W.
Where is my REFUND? I paid for 1 600 miles and only used 1 300THERESA L.
Rose was gave the best customer service I have ever received.amber D.
Le client n'a pas laissé de commentaire.Mihai B.
Le client n'a pas laissé de commentaire.mukeshkumar P.
Le client n'a pas laissé de commentaire.MARK J.
I reserved the trailer the day before I needed it... that part was fine it was there. It took them ( I mean between tow people) to figure out how to fill out the stuff on line so I could use the trailer which was exactly 1 hour I waited for them to do the prepareing of the papers. Other then the long wait it was good.kevin H.
Le client n'a pas laissé de commentaire.Dennis K.
Le client n'a pas laissé de commentaire.WILLIAM F.
Man on this end of the trip seemed like he was disturbed because I was dropping off the transporter. Only complained that the transporter was dirty, just the way I received it, and took pictures of the dirt. He did not offer or provide any assistance to me. Just told me to leave it over on the side of building. Definitely would not go here again.George N.
Le client n'a pas laissé de commentaire.Felix T.
Le client n'a pas laissé de commentaire.francis S.
Le client n'a pas laissé de commentaire.william T.
Make it easier to know who to contact & when. Prior to pick up and after pickup, before retun.Melita S.
Le client n'a pas laissé de commentaire.Carlos F.