The inside cabin was littered with food (sunflower seeds, chips, stains, and black stuff that smelled like tobacco.) We spent an hour scrubbing and vacuuming to be comfortable driving 8 hours to Texas. The owner was great and called and made it easy. But the previous drivers did not keep it clean inside.Jin H.
Customer Reviews for Riley Family Ventures LLC 2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gonzales, LA 70737
(Located in between Airline Hwy and Burnside Ave behind Autozone)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 1h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 10/22/2021 - 10/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lower the price on mileageLACRETTA H.
Le client n'a pas laissé de commentaire.Francisco G.
Le client n'a pas laissé de commentaire.ELLIS O.
I would only recommend this location for those who are tech savvy. There are numerous steps to perform on your phone in renting where there is no personal contact. I had to call U-Haul Customer Service twice to get assistance. It took time, but they were helpful. If you don't have patience, don't do it.RAFAEL R.
Le client n'a pas laissé de commentaire.Kenneth A.
When reserving equipment, not only was the equipment I needed removed from my reservation because they didn't have it but I also had to travel an additional 30 minutes to another pick up location. When I got there, the system to open the truck was not working. I ended up having to wait for the owner to show up and assist myself and another individual. The owner was great and courteous on the pick up side. The drop off location and process was a disaster. The drop off location, was no longer a drop off location but a tutoring cent/pot shop. While I waited 45 minutes to actually talk to customer service, I tried to find another location to leave it. When I did find one while on hold, the owner said that the company needed to approve the drop off location. An hour and a half passes and uhaul customer service validated that the drop off location is no longer under contract but has me drive back there anyways. In the end, they have me leave the truck unlocked with equipment inside, in a bad neighborhood at the pot shop. Oh by the way, I got charged for the extra mileage of trying to drop it off at an actual uhaul location. Worst rental process in the history of all the moves I have gone through. Next time I'll use Penske or an organization with more reliability and availability of equipment.RANDI M.
Le client n'a pas laissé de commentaire.JASMINE S.
Le client n'a pas laissé de commentaire.AKIN A.
It was ok better than the pick up locationAnthony S.
Excellent service à la clientèle.Vaneshette H.
Le client n'a pas laissé de commentaire.Blaine A.
Le client n'a pas laissé de commentaire.STEPHEN K.
The parking lot was horribly maintained. There were no instructions or help numbers to call. They charged me a cleaning fee which was completely un-necessary.Eugene F.
Le client n'a pas laissé de commentaire.KIRKLAND J.
Letter people know that they're is a late feeTiffany N.
She was terrific! Very informativeEmmett P S.
Wonderful service and very helpfulSarah A.
There are potholes everywhere which falls on the owner.Jeffery T.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Peyton M.
Le client n'a pas laissé de commentaire.TERENCE P.
Friendly and able to helpMICAH P.
Le client n'a pas laissé de commentaire.KIRK S.
The parking lot was in pretty bad shape. Lots of potholes. I'm not sure if that is something you can actually improve though. Everything else was greatNelson G.
Le client n'a pas laissé de commentaire.MARC B.
Le client n'a pas laissé de commentaire.BARBARA S.
Le client n'a pas laissé de commentaire.Gregory R.
This location was hard to find because there were no signs stating that there was a U-Haul provider. There were no locks available to lock the cargo area because we had rental pads to return. We were concerned about loiterers stealing the rental pads after we left. It was Sunday, so the actual office for this particular location was closed, but I was still a little concerned about theft in any form.Cody B.
Excellent customer service. Very friendlyKARLEEN P.
Have a representative at the location for any help needed. Did not get truck because the lock would not work.Katy C.
john was super and very helpful, was a great experienceCHARLES P.
Both locations did a fantastic job! They answered all of our questions, stayed safe, and were very helpful!Patrick M.
Le client n'a pas laissé de commentaire.Tammie W.