Le client n'a pas laissé de commentaire.Robert D.
Customer Reviews for RIT Performance
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was no vehicle assigned to me upon arrival. I had to call several times to get a vehicle and the one I needed wasn't available. It also took over 30 minutes past my pick up time to get the code for the key box. Once I got a different vehicle it didn't have a loading ramp. Upon drop off the app indicated that the mileage was incorrect in their system so I couldn't return via the app. I had to call again to confirm drop off. Once I got my invoice today there were unauthorized charges that I've been assessed. This is the worst U-Haul experience I've ever had.DeKendrea S.
Le client n'a pas laissé de commentaire.Cari M.
Agent was new and nice enough, but needs more training on trailer equipment. Also, only had his cellphone to transact business and did not know how to provide an extra day. Further, UHaul did not provide me with a number for the agent, and dispatcher could not immediately put me in touch with agent, when I wanted to ensure trailer was ready and arrive for pickup earlier than planned.Earl M.
Hard to find. Difficult to use a fully online system when this location doesn't even show up as a uhaul location.Matthew W.