Customer Reviews for Rita Cooper Rentals
(U-Haul Neighborhood Dealer)

527 évaluations

4 N Main St   Salem, NH 03079
(Next Door to Kevin's Towing)

(603) 952-3870

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 4 h pm
Heures d'ouverture spéciales
  • 11/28/2022 - 1/28/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(603) 952-3870

4 N Main St
Salem, NH 03079
(Next Door to Kevin's Towing)

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 4 h pm
Heures d'ouverture spéciales
  • 11/28/2022 - 1/28/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The mobile app would not work it took 54 minutes to pick up the vehicle. there is no help on-site and when you call the 800 number you are put in a que, the same to return the vehicle. I want to say that when we did get to speak with someone from the 800 number they were knowledgeable, patient and very helpful.

Kevin C. 
Évaluation :
5

Nothing, great service!

Patricia C. 
Évaluation :
5

You provided excellent service and I am very grateful. Everything was handled promptly and efficiently. I really appreciate your easy and friendly approach and I will most definitely recommend Rita Cooper Rentals to others. You are fabulous!

Janice P. 
Évaluation :
5

Super nice.

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
4

The cell phone signal is weak at the UHAUL location. It's difficult to use my phone to complete the process. I suggest to set up a WIFI there.

Xin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
5

I had a wonderful experience. Everyone was great. Thank you.

Timothy D. 
Évaluation :
5

Excellent service and nice friendly lady who took care of the hookup of the large trailer

John F. 
Évaluation :
4

The cancellation of my original reservation with less than 24 hours notice was not optimal

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin P. 
Évaluation :
2

Lady was unfriendly/ rude I have used this location 4 or 5 times I won't be going back, on one occasion I caught an error in the bill and think it was intentional, today I have another error I will use location in Manchester next time, it's slightly further but won't experience the BS I got from here

MARK A. 
Évaluation :
5

Rita is awesome! Thank you!!

JOE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Nice place nice service! NH way thanks!!

Bill L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

The proprietor was very easy to work with and was also informative regarding my longer term trailer rental. Straightforward instruction and extremely helpful. She offered good tips and pointers in hook up and travel.

Roger P. 
Évaluation :
5

She was so nice and delivered a clean truck to us. **NOT RELATED TO PICKUP LOCATION** I am an ex mechanic, The truck needs an alignment. Had a vibration coming from the front end, it wasn't bad enough to get a new truck, but going straight down the road the wheel had to be slightly turned to go straight. I would recommend getting it into service to avoid unnecessary tire wear. Otherwise truck was awesome.

Madison D. 
Évaluation :
1

I've rented a lot of box trucks in the past from Uhaul and Penske, and this is by far the shadiest rental location I've been to. It is the owner's primary residence and not a storage facility or retail property of any type. Had to walk through the kitchen and living room to get to the home office to finalize the rental, all of which smelled strongly of cigarette smoke. Owner was unfriendly. Picture of my driver's license was taken with the owner's cell phone. Would not recommend.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

Staff was very friendly, knowledgeable, and it was probably my best experience at a U-Haul facility.

Vernon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H. 
Évaluation :
5

When returning a vehicle off hours, remind customers to finish the return procedure in the app before putting the keys in the drop box. Thankfully, Rita took care of everything the next business day.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane W. 
Évaluation :
1

Let me start by saying the rental agent (woman) seemed nice and appeared to have a pleasant disposition when I was renting the truck. The location used as an 'office', however, is a part of the rental agent's home living room. The room (entire house) was so thick with cigarette smoke it would make an elephants eyes burn. When I returned the vehicle I made sure it was swept out and clean. I took many photos of the damage and rust on the vehicle, but having NOT used the moving blankets or two-wheeled hand truck, I didn't think I needed to take photos of the seals that supposedly 'prove' they were or were not used. When I looked at the email sent showing my final bill and charges for the rental I noticed I was indeed charged for use of the hand truck which I DID NOT USE. I called the agent i rented from to find out how to get the charge taken off the bill and was told the seal was broken and therefore I must have used the hand truck due to that reason. I told the agent for one, I had use of a heavy duty hand truck designed for moving heavy furniture, and didn't need the one on the truck, and secondly, the seals were intact when I dropped the truck off. She was actually snobbish and hesitant with her answers while discussing this and she kept insisting the seal was broken to which I kept insisting I did not touch any of the seals. At the end of the phone conversation she still said I was not going to be credited for the charges on the hand truck. My issue with all this is not the amount of money charged for this (I would appreciate a refund though), but after thinking about my circumstances, I can't help but wonder how many other renters may have been charged by this location for items they didn't use.

Donald K. 
Évaluation :
5

Great experience. Very friendly

Steven T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacy B. 
Évaluation :
4

Everything thing went well

Alice J. 
Évaluation :
4

Great service

Steven T. 
Évaluation :
5

The woman who received the truck was friendly, polite, well groomed, and I instantly noticed when I came into the parking lot that all the trucks looked as though they had been to a truck "car wash". She was not happy with the inside of the truck we rented. I dove it to a service station, bought Clorox wipes to get rid of the prior dried spills on the truck walls, and to sweep out the truck bed that still had remains from prior moves (not mine). I returned the truck and she was appreciative.

MARY LYNN D. 
Évaluation :
5

Great service, availability and instructions. Truck was clean & full of fuel. Trailer was perfect for moving a riding mower. Will call again for all my truck needs.

Ken G. 
Évaluation :
5

No issues at all. Very happy with everything and everyone. Will certainly be using this location again.

Ken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Something wrong with uhaul while driving, horrible grinding noise.. good thing we went only 3 hours.. uhaul drop off in VT Could hear us coming!

Dennis L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
5

Thanks Rita and kevin!

KerrySr B. 
Évaluation :
5

Great customer service at this location.

John Z. 
Évaluation :
2

Broken down truck for almost a day but i still got full charged!

Ha L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

She was helpful and knowledgeable. Very happy with their service.

STEPHEN F. 
Évaluation :
5

None Everyone involved was professional and polite i would recommend this location and i will use again.

Barbara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal G. 
Évaluation :
2

It's very awkward going into someone's home, especially with notes on the door in handwriting that says "This is our home first, Uhaul second" like we are intruding. I understand but I'm there to do business. I will not use this location unless I'm desperate. Also the gas tank only filled to half a tank.

Stayci F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERAPHIM S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Very friendly! Easy process

Bernadine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balaji M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashok D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

very good customer service. Explained everything about the rental and made me feel very confident about driving the truck. Would recommend to everyone needing a truck/van rental. AAA+

jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordyn C. 
Évaluation :
5

Vehicle was clean and well maintained.

John G. 
Évaluation :
1

The initial mileage and the fuel level don't match the numbers in the contract, which resulted over charging a lot in the final invoice.

Zheng S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri R. 
Évaluation :
5

Best customer service I received in a long time - will not use anyone else ever

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
3

The parking lot had a ton of pot holes, but it was spacious and easy

Kier B. 
Évaluation :
5

All good, great job!

Dave W. 
Évaluation :
5

Excellent service à la clientèle

JOHN D. 
Évaluation :
5

I had trouble getting app to work at pick up. Likely my phone but do not know how to determine this The attendant at local office was there to help and 800 # had email contact readily available for reply with photos required

Celeste K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

My experience was perfect what more can I say except thank you

Mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

warren B. 
Évaluation :
5

What an incredible, magnificent, wonderful experience... so fast, so easy, very friendly. Rita is great!!! Truck was unbelievable-- back up screen, lane alert, comfortable, roomy... AND the price was great!

Helene P. 
Évaluation :
4

Very helpful. Will rent again.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deidre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian C. 
Évaluation :
5

Rita is really personable and professional. She explained exactly what to expect and helped me understand my services.

Charyl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kRISTINE M. 
Évaluation :
5

Nothing, Everything went perfectly

Charles M. 
Évaluation :
5

I have rented from Rita a number of times. She is always nice and gets me out quickly.

Mark F. 
Évaluation :
5

I was grateful for the assistance Ms. Cooper cheerfully provided, after I had multiple issues with the very buggy U-Haul app.

Evan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY N. 
Évaluation :
5

THE PEOPLE WERE VERY FRIENDLY AND MADE THE HOLE PROSES VERY EASY. WE WILL BE A VERY LOYAL CUSTOMER IN THE FUTURE.

RAYMOND G. 
Évaluation :
5

Rita was efficient, helpful and extremely nice

DAWN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob Z. 
Évaluation :
2

This location is someone's house. She doesn't want to be bothered by anyone and gives you attitude if you knock on her door.

Peter E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

I think the gas tacks shouls always be kept on full, it will make it easier to refill to full when the transaction is complete, TY

David C. 
Évaluation :
1

Although the person on the phone was polite (a male voice) when I called looking for specifics on their location, the female person who met us outside repeatedly screamed at us for evidently parking in a wrong spot (even though there was very little traffic at all). The whole transaction took mere seconds (for us to hand over the key) but she was extremely rude and this was not a good representation of U-Haul or the state of New Hampshire!

Deborah G. 
Non les évaluations ont été soumises pour cet établissement.

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