Tell them not to count on your company having their reservation correct and not notifying them until the last second. U-haul sucks.
scott c
Customer Reviews for Rivas Towing & Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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i just want to take some time to rate Hugo, owner of Rivas Towing. What a wonderful person. Smart, helpful and knowledgeable. I would not hesitate to recommend him to family and friends. If I need his services in the future, he is my "go to" person. Can't say enough good things about him.
Earnest KThe car hauler ratchet straps were in bad shape. Upon return I had to wait 25 minutes because the location was late opening. The operator reported that I did not return the equipment until two days latter and tried to charge me two extra day renal fees which U-Haul did agree with me and gave me credit on my card. I will never rent from this location again.
Vernon TMuy bueno
WIlliam mRien
Nicholas CHad a issue with returning trailer. In the contract agreement where to drop off.. it was close by, but apparently before i got there I was told they had no room for it. Had to go down the road to drop it off, where they didn't speak english to well.
Mike Kno one there to answer any questions with regard to what was needed to return. recieved no written return paper or acknowledgement.
Susan DI was in a hurry to pickup a car and it took over an hour to get the car dolly. I will not use uhaul anymore. I am a small business owner that had over an hour wasted.
John Fmy second rental in two months--excellent pick up location--i was in and out-great service
shawn fI think when you return a truck they should go over with you if they're going to put a charge on your card I was charged and I had to go extra miles because of where they sent me to the storage
tim tPaid a lot to rent the truck..Then tank was one bar then had to fill it 2 times when I did the drop off I had to pay more money it's horrible wouldn't recommend
Maria BNo hassle return of rental. Very pleasant and knowledgeable staff.
Karen PThe U-Haul app is slow and at times not responsive. Had to use the website.
THOMAS RWe had placed our order for in-person check-in and when we got there, no one was there, so we called the u-haul 1-800 number and they said the location set up the u-haul order so that it was mobile check-in, so the 1-800 helpline had to convert our order over the phone to a mobile check-in so that we could complete it.
Gene P