Évaluations des clients River City Laundry

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de River City Laundry

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Randal C.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Ali N.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Sharyn V.
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We had confirmation for zip code 51108, got there, no reservation so called, had 2 go to zip 51106, truck ran like it was struggling, like fuel filter plugged. I put that I wouldnt recommend the location as we went to the one on our print out & took 4ever 2 get someone on phone 2 tell us 2 go 2 another. Very aggravating!

tammy J.
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Le client n'a pas laissé de commentaire.

Douglas G.
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Le client n'a pas laissé de commentaire.

Melanie K.
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Le client n'a pas laissé de commentaire.

Donald F.
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Le client n'a pas laissé de commentaire.

Amanda W.
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Whitney was very helpful and professional. She was a delight to work with.

Jennifer S.
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Le client n'a pas laissé de commentaire.

mandi J.
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Le client n'a pas laissé de commentaire.

Anthony G.
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No suggestions as everything eent smoothly! Whitney is very customer oriented, knowedgeable and friendly. Afer talking with her on phone, I was delighted to finally meet her!!

Cassandra G.
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Le client n'a pas laissé de commentaire.

Jessie R.
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Le client n'a pas laissé de commentaire.

lisa C.
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Le client n'a pas laissé de commentaire.

Eugene Z.
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Le client n'a pas laissé de commentaire.

William E.
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Le client n'a pas laissé de commentaire.

Jonathan K.
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Nothing at this time.

GAYLE H.
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Very friendly & helpful!

Shanae G.
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The cashier decided to take a phone call and check her snapchat while in the process of trying to ring me up. No bother if I were in a hurry or anything and there were people waiting behind me. The truck was dirty and the blankets and dolly were already opened and used. I got charged for them even though we did not use them. There was trash and a baseball cap in the cab of the truck and it smelt like an ashtray. The truck ran like crap. The transmission would stick on every single gear even when empty and then lunge forward when it did switch.

Christopher B.
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Le client n'a pas laissé de commentaire.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

tom S.
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Le client n'a pas laissé de commentaire.

Michael K.
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Open earlier.

Alfred T.
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It was too hard to find . Google ran me all over the area before I got there. The young lady was very helpful and considerate, and knew exactly what she was doing.

Brian R.
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Trucks should be at full tanks when customer receives. I received truck a little less than 1/2 tank and I returned it above half tank. I feel like I should be reimbursed the extra gas. This is a quick way for a company to gain off of miscalculated gas. Don't understand how a truck should ever be given without a full tank. Poor business model

Jennifer L.
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Le client n'a pas laissé de commentaire.

JIM P.
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During a pandemic no one was wearing a mask and we had to walk through a business where no one was wearing a mask.

Sergio D.
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Everything went great,Whitney was polite and helpfull,And i will recomend to a friend and will return to do business,thank you.Sergio De La Torre.

Kent H.
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The lady who helped us was very nice and helpful.

Yudith V.
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Le client n'a pas laissé de commentaire.

Edmund P.
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Wonderful U Haul representative. Smart and well-phrased.

Roberta S.
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Le client n'a pas laissé de commentaire.

Pamela M.
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A better explanation of mileage, because every time I have rented I have extra charges and no there was no mention of that when I picked it up.

Nina P.
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To be open later is all otherwise they were excellent.

Chyanne S.
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I personally did everything mobile and had no issues with the reservation, pick up and drop off through their website. When I did find my truck it was completely covered and surrounded by snow due to a recent blizzard but I went to one of their side locations at a laundry mat. Almost got upset but I wouldn't expect the older lady at the laundry mat to be expected to shovel the trucks out. Everything with the truck worked well besides it drove super rough even driving around this city's potholes. Can tell there is not any maintenance on trucks when returned everytime like usual car rentals. Other than that I'd still recommend U-haul next time I move.

Rayaa B.
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Le client n'a pas laissé de commentaire.

Angel W.
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Applied charge to my card without permission and have fees that are not explained

Ahlie K.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Ross N.
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The lady helping us did not know how to run the UHaul website and detained us for over half an hour causing us to miss our appointment. She told us she had filled everything when we talked to her on the phone earlier, but obviously she hadn't.

chris M.
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whitney was the best...i mean it ive had some bad uhaul people but she was efficient and so dang smart...

Doreen S.
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The girl that helped us 5 star.all good !

LILETTE J.
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I have used the River City Laundry UHAUL location a number of times and the experience and service has always been exemplary and friendly. This time was no exception.

Douglas G.
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Le client n'a pas laissé de commentaire.

terrance C.
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Le client n'a pas laissé de commentaire.

Duane W.
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Le client n'a pas laissé de commentaire.

Lora W.
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Le client n'a pas laissé de commentaire.

Melinda D.
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What I rented was not there. Their website is not updated - I expected a pickup truck and got a small moving truck. Didn't have time to go to another location. When I expressed frustration to the women working - it fell on deaf ears. When I showed her the website still allowed me to rent a pick up truck from her location even though she said they hadn't had them for a couple of months - her response was that she didn't have anything to do with the website.

Joshua S.
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Very easy process and U-Haul representative was professional and very helpful. Highly recommend.

Dennis P.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

megan A.
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Le client n'a pas laissé de commentaire.

Mary W.
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Le client n'a pas laissé de commentaire.

Jay S.
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Very nice and fast.

David H.
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Truck had sunflower seeds in the cab.

David M.
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Le client n'a pas laissé de commentaire.

darrick S.
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Local company was great corporate has a major customer service issue. Terrible is being kind.

scott B.
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My wife and I had already reserved a small trailer at a different location. The day before we were to pick it up, we received a phone call telling us they didn't have one but the other location did. Okay. We go to the River City Laundry/U-Haul location and the lady who helped us was very good. However, the trailer had a damaged power strip. She replaced that but a rear light was not working. She called the franchise store up the street and got a hold of Mike Agnew, an Area Field Manager, who promptly saved U-Haul's reputation. We promptly took the trailer up there and he immediately went to work on it. I can't say enough about this manager! He fixed all the problems and got us on the road in less than half an hour. He gave us his card if we ran into any other problems. This is a textbook example of customer service done correctly!

Kelly W.
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Le client n'a pas laissé de commentaire.

Glenda E.
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Le client n'a pas laissé de commentaire.

Josiah S.
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Le client n'a pas laissé de commentaire.

Steve D.
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Le client n'a pas laissé de commentaire.

gary R.
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Le client n'a pas laissé de commentaire.

Jon M.
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Le client n'a pas laissé de commentaire.

Bridgette V.
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I was charged twice for a three hour rental truck! When I asked the rep what the second charge was for she said she didn't know what the charge was for or why I would have been charged a second time. Issue has yet to be resolved!

Timothy N.
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Le client n'a pas laissé de commentaire.

Terry P.
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Le client n'a pas laissé de commentaire.

Joann S.
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Le client n'a pas laissé de commentaire.

Russell R.
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Le client n'a pas laissé de commentaire.

Collin G.
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We wish we would've gotten the girl's name that worked in your River City Laundry location in Sioux City location. She was polite, courteous,and very hard working. she was able to deal with multiple customers in an efficient and professional manner. thank you, Colin and Vicki Galvin

cheri S.
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This is a laundry mat. Poor girl did her best, but had never checked in a one way truck, had issues with the website not loading,etc. Not sure why we were told to go here and not the full service U Haul 1 mile down the road. I don't want this to reflect poorly on the young woman helping us.

Leonard M.
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Set up pick up at location customer references, not just a location in the vicinity.

Mark T.
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Le client n'a pas laissé de commentaire.

NICOLE M.
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Everything was great! Whitney was wonderful to work with!

paula M.
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Employees need to be trained in regards to deposits and the refund process if paying cash

Michael C.
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Fast an easy an friendly service

Lynda H.
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I was not sure about the rates of the 24 hour rental agreement. I was charged duplicate for both days. I was under the impression that I was going to be charged a one time fee for both days of the rental truck. I feel that uhaul companies should explain to the customer the exact amount they are going to be charged before signing the rental agreement.

DAVID G.
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Great job very friendly

Robert B.
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Staff requires more training. Needs a digital sign system. Have used this location previously and network connection has always been slow which causes delays.

Robert B.
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Staff was slow to process.

Steven S.
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Le client n'a pas laissé de commentaire.

Danny H.
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Le client n'a pas laissé de commentaire.

Joel S.
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Excellent help at the rental desk from the young lady. Great explanation on all things. I returned the truck later in the day and same gal was there to check me out. It is a safe location in a very nice laundromat.

Mornique W.
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Le client n'a pas laissé de commentaire.

Tracey L.
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The gentleman was very helpful and friendly. He took the time and called around to find me a bigger truck when i realized the truck i ordered online was to small. My check out and check in was fast and he took tge time to discuss all the charges. If you need a Uhaul pick this location u will be pleased you did

kermit E.
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Le client n'a pas laissé de commentaire.

sue A.
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Le client n'a pas laissé de commentaire.

Kendall M.
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Whitney and Sue were fantastic!

Charles M.
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Sioux City An surrounding areas are good to go. Your Omaha An council bluffs stores are garbage An need additional training or motivation.

Rhonda F.
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Le client n'a pas laissé de commentaire.

Tristan B.
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The reservation was a nightmare. Reserved a 5x8 covered trailer via online with email confirming we had made the reservation complete with reservation number. When confirming the location for pick up the main U-Haul called and said that they didn't have a 5x8 available but had a 6x12 we could use at no additional cost. The pick up location called confirming the same. Fast forward to the actual pick up day. We showed up at 9am, which was the time we scheduled to pick up, the employee didn't show up until 10 minutes after our confirmed time which, no big deal. However, they had no record of our reservation, had to re-reserve on the spot, this including the lack of agreed upon price we were to be charged for the 5x8 trailer that was not only confirmed the day before by them but by their maintain U-Haul out of Des Moines . The gordon Dr store refused to let us pay the 5x8 price as they had “no record of that on hand”. In addition, we were given uneducated instruction of what we needed for said trailer which was that “the ball height didn't matter”. Luckily the pickup location was close by and we were able to check and see what we needed. We got a hold of Des Moines headquarters who reimbursed us for the difference of the 2 trailers and did receive our deposit. I guess all I can recommend is to get it together bc your store was a freaking nightmare to do business with

josh M.
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Shakes really bad was dirty when I got it lady at desk said I had to clean it even if it wasn't mine

TOM G.
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Easy to get in and out. After hours drop off so can't say much else

shane B.
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Le client n'a pas laissé de commentaire.

Margaret S.
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Le client n'a pas laissé de commentaire.

Miranda R.
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The workers took a really long time to come to the counter to serve us both times. There seemed to be a lot of distractions. We were told that we would be getting our truck from a different location and found out this at the last minute. Communication was very poor.

terry G.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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