Le client n'a pas laissé de commentaire.FELICIA C.
Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
New Bern, NC 28562
Services dans cet établissement :
- Mon–FriDe 8 h am à 4 h pm
- SamediDe 8 h am à 1 h pm
Heures d'ouverture spéciales
- 12/10/2022 - 12/11/2022: Fermé
- 12/23/2022 - 12/26/2022: Fermé
- 1/2/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Seth S.
Kim is wonderfulSTEVEN M.
My husband dropped it off and said the lady was very nice%!MICHAEL D.
Le client n'a pas laissé de commentaire.Venas L.
Kim, that works at the Neuse Blvd location is very courteous and professional, she treat her customer like they are apart of her family. She is truly amazing! Please share this comment with her Supervisor. Thank you, Mrs Hill.JACQUELINE H.
Your website could be easier, but your face to face customer service is second to none. Merci.Florence W.
Karen is the best! Always courteous, professional and helpful. I love this location as I rent always from this location for my event business. I am very happy with their trucks and service.Rebecca B.
Besides being charged for something they had no control over , & uhaul customer service being HORRIBLE & uncooperative & changing my p.u . location last minute even though I made the reservation 3 weeks in advance & not working with me to change my drop off location to a closer one ,still fighting with them for a refund on the extra chargesJerry N.
The staff at the river mill location was amazing friendly and very helpful in explaining the contract and truck information. Would highly recommend this site for location.Karen B.
Le client n'a pas laissé de commentaire.Nicholas F.
Make sure all items ordered are provided. I did not get the appliance dolly I needed; therefore, I had to borrow one when I got to Wilmington and then had to get another when I returned to New Bern. This was a huge inconvenience to me for just a $20 refund.Amber B.
I've used this location before for some family business. The person working there unfortunately had to go home sick so everything didn't get resolved until the next day. They're very helpful and thorough.Barbara K.
I dropped off after hours but the location and drop box were easy to find and very well maintained.Tellis F.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Duane M.
I for got her name but she went about and beyond to help me and my wife just want to thank her and River Mills has our business now we will continue to our business thank you.Charles D.
I would not change a thing best customer service I have seen in many years and I have been all over the United StatesMark O.
very helpful and friendly personnel at that location. No reason the change anything.KEITHMICHAEL H.
Le client n'a pas laissé de commentaire.DOUGLAS J.
My qualm is not with the dealership, but with the Uhaul system. I made sure to upload my information online before arriving to expedite the process, yet the dealer still had to retake my information, as if I didn't even put it in the system. This seems overly redundant and should either be removed as an option or made so that the process does not have to be gone through again once the customer arrives at the dealer.beau D.
Best rental site I have ever used, the lady was very courteous and and I could tell she would go out of here way to please her customers .WILLIAM S.
Le client n'a pas laissé de commentaire.Shandrea B.
Le client n'a pas laissé de commentaire.Carrie R.
Le client n'a pas laissé de commentaire.Mark N.
Le client n'a pas laissé de commentaire.Peter M.
Le client n'a pas laissé de commentaire.Paul R.
Kim is amazing, she treat you just like you're a family member. When i need a rental that is the only location that I.go because of her. Please share this review with her.JACQUELINE H.
Le client n'a pas laissé de commentaire.Caleb C.
Woman checking us in was honest and upfront, no surprises with the bill. Truck was clean and ran well. Only place we know of with pickup trucks in New Bern.Joseph M.
Great service, very helpful and knowledgeableDavid M.
Very nice and respectful staff, gave me good advice for local area.VINCENT I.
Le client n'a pas laissé de commentaire.Jesse A.
Le client n'a pas laissé de commentaire.Keya U.
Great UHAULlocation. Friendly,accommodating and outstanding customer serviceMaureen S.
Awesome serviceDaniel M.
I'm not sure what I could recommend. Tammy was kind, and very helpful and put me in calm as to how to do everything I needed to do. Maybe having more employee's like her, that was focused, helpful and explained with patience as she was able to tell I was getting overwhelmed. Thank you both U-Haul anmartha B.
Kim at River Mills was awesome. She was very helpful and worked to make sure everything went smoothly. She answered all my questions and would ask if I needed anything else.Pam L.
Le client n'a pas laissé de commentaire.Beryl C.
Le client n'a pas laissé de commentaire.Sandra E.
They were very helpful and nice. Explained everything on the contract. Everything went very smooth.Diane B.
Review the trucks better. When I did my walk around before leaving with the vehicle, I found several damage areas that were not notated.Erik K.
Le client n'a pas laissé de commentaire.JONATHAN F.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.Heather N.
Kim is always courteous and very professional, she treats her customers like they are family, any time that I need a rental I will always go to that location, because of her.JACQUELINE H.
Kim, was very courteous and professional!JACQUELINE H.
Le client n'a pas laissé de commentaire.CHRISTINA P.
Le client n'a pas laissé de commentaire.JUNE B.
Le client n'a pas laissé de commentaire.NICHOLAS P.
Not a thing! This was the absolute nicest truck I've ever rented. Cleanest, nicest, etc. I've NEVER seen a truck with a built in dolly bracket! That saved room and irritation during the move. Kim was wonderful at making sure everything was in order and that I understood everything involved. Very helpful woman!TRICIA T.
Everything was good. 👍🏾🙂ALTOVISE H.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.KRYSTAL L.
Best UHaul rental location I have ever visited over the course of 30 years!!! Keep up the great customer service!TIMOTHYJOHN O.
They rock at this location. I am a designer and rental company for events and I always use them. Timely, courteous and helpful!!!!!! NREBECCA B.
Kim was fantastic!! Very friendly!!VIRGINIA C.
This location is fine, but I do not recommend the u-haul 24/7 pick-up process via the app. What a nightmare. It is extremely cumbersome, even for someone who is tech-savvy, but the whole process takes about an hour because there is so much lag time in between chat prompts. Just awful. Better to pick up/drop off inside.Linda H.
Le client n'a pas laissé de commentaire.CHRISTOPHER L.
Great service! ExcellentROBERT M.
Le client n'a pas laissé de commentaire.BRENDA S.
Le client n'a pas laissé de commentaire.Robert S.
River Mills storage and u haul is a exelant location Kim who runs that location is very helpful and knowledgeable in her duties ..I would recommend her to any and everybody..FRANKLIN R.
River Mills delivered outstanding customer service! Many thanks!WILLIAM D.
Le client n'a pas laissé de commentaire.VERONICA G.
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.TRAVIS T.
Very pleasant and efficient with handling the rental. Agent had already located at convenient drop off location to our home in FL. With service like this you there is no improvement needed.NATHANIEL M.
Mrs Kim was nice and friendly.JESSICA M.
I got excellent, friendly, timely service. Everything worked as it should. Merci.RICHARD A.
Outstanding customer service n nice place.LESTER C.
The employee was nice and very helpful.JESSICA M.
Kim is very friendly and professional. My husband and I appreciate her help. We will rent from this location again because of it's excellent service. Merci.GUY P.
Le client n'a pas laissé de commentaire.KEITH H.
Le client n'a pas laissé de commentaire.Samuel G.
They are so nice and the cars are so clean and fast . They are helpful .DESTINEY S.
Great vehicle good service from operator. Excellent experience overallROBERT M.
Le client n'a pas laissé de commentaire.TERUKO M.
Le client n'a pas laissé de commentaire.WILLIAM B.
U-Haul really dropped the ball this time. I didn't get the truck that I ordered in advance, at the location I ordered it from... uhaul tried to make me drive 57 miles (one way and at my own additional expense) to get the truck I ordered. I was pushed to three different locations to pick up a truck, which ended up being smaller than what I originally ordered. I would never do business with UHaul again if it were not for the kindness shown at the New Bern location. (Which was 37 miles out of my way). They were the only ones that were understanding and willing to do anything for the extreme inconvenience that UHaul caused. Everyone else couldnt care less that their company screwed up. It was a â€œtake it or leave it mindsetâ€ I will be wary if I ever use Uhaul again.MICHAEL M.
Service and equipment were excellent.DAVID N.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Michael H.
Great folks...very helpful.JAMES O.
Le client n'a pas laissé de commentaire.George S.
Good customer service, good truck, good rates.DAVID O.
Le client n'a pas laissé de commentaire.MARK W.
The woman at the counter was wonderful! My check-in process was so quick!!Sandra M.
Le client n'a pas laissé de commentaire.MARCOS T.
Everything was fineTYRONE B.
Nothing! Received great customer service, friendly and helpful staff.JOHN C.
Le client n'a pas laissé de commentaire.JUDY N.
The representative Kim was very knowledgeable , informative and pleasant. Great experience RICHARD W.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Stacy B.
Le client n'a pas laissé de commentaire.MICHAEL H.
Nothing everyone and everything was excellentJAMES B.
Le client n'a pas laissé de commentaire.Takiaya H.
Owner/manager extremely friendly and helpfulJUSTEN I.