Le client n'a pas laissé de commentaire.
Cynthia Gaskins
Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Person on duty was very helpful and courteous.
Kenneth WootenTo make customers pay mileage and fill up the gas tank is ludicrous. Should really stop advertising $19,95 when the true cost is much higher. That is very misleading. Also, the truck smelled strongly of cigarettes to the point it was nauseating.
Anastasia WardFirst time using a trailer. Kim was great. She took the time to give me tips and explain everything to me. It's a pleasure renting from this location.殺
Rebecca BourkeThe lady that waited on us was very professional, she knew her business, and it was a pleasure doing business with her etc. THANK YOU - for making our move easy etc.
linda ramseyOriginal trailer did not have functional lights. A second trailer was assigned, but this caused some confusion at the drop off location since we were not given updated documents. We eventually got it straightened out, but it took a couple trips to the drop off location.
Charles ThibaultExcellent rental and customer service. Very friendly. Would highly recommend using this rental site.
Frederick NewtonNothing can be improved!!!!!
Daniel AhlfeldAwesome experience! Will Rent from Here again when I need another trailer
Stewart RichardsonGreat and quick service from a friendly and capable woman running the business. She was very pleasant and efficient!
Heidi LaneI have used this location several times. The agent, Karen is personable, efficient and professional. I will continue to use this particular Uhaul location when the need arises I give it 5 ⭐️⭐️⭐️⭐️⭐️朗
Rebecca BourkeCheapest option! Yay!
Caitlyn CormackCheck in was as easy as it can get. The lady that did the check in did a super job. Couldn't be any better than that.
George DakunOutstanding customer service. The best U-Haul location we have ever gone to.
MICHAEL BIANCOMy pickup date was scheduled for Saturday at noon. In spite of being very busy when we got there, we were hooked and rolling on time. The attendant was very personable and helpful with questions. I have rented from multiple U-haul facilities over the years and this is one of the good ones. Great job!
Ryan RoundsJust as easy as possible
Robert SpegalGreat working with Kim she always has everything ready and answered all questions. I'm defo a repeat customer.
Rebecca Bourkeyes they are very friendly and sweet but the truck i have now has an engine light on
SHelby AragonHonestly we moved from nc to ky and it was around $600 but moving from back to nc was over $1000, I understand the demand in the trucks but as a military family that actually are returning customers ever couple of years this is ridiculous. We will not be using uhaul again for our moves since the prices are outrageous.
Hunter GranthamVery friendly people at both locations
ANDREW CLODFELTERFriendly, kind, knowledgeable, and professional. What else could anyone ask? Thank you all.
JAMES PERRYTruck was ready for me when I arrived truck was clean and was very happy with the service
Kevin GuilfoyleKim is wonderful
STEVEN MARQUARTMy husband dropped it off and said the lady was very nice%!
MICHAEL DEANKim, that works at the Neuse Blvd location is very courteous and professional, she treat her customer like they are apart of her family. She is truly amazing! Please share this comment with her Supervisor. Thank you, Mrs Hill.
JACQUELINE HILLYour website could be easier, but your face to face customer service is second to none. Merci.
Florence WoottenKaren is the best! Always courteous, professional and helpful. I love this location as I rent always from this location for my event business. I am very happy with their trucks and service.
Rebecca BourkeBesides being charged for something they had no control over , & uhaul customer service being HORRIBLE & uncooperative & changing my p.u . location last minute even though I made the reservation 3 weeks in advance & not working with me to change my drop off location to a closer one ,still fighting with them for a refund on the extra charges
Jerry NavarraThe staff at the river mill location was amazing friendly and very helpful in explaining the contract and truck information. Would highly recommend this site for location.
Karen BixlerMake sure all items ordered are provided. I did not get the appliance dolly I needed; therefore, I had to borrow one when I got to Wilmington and then had to get another when I returned to New Bern. This was a huge inconvenience to me for just a $20 refund.
Amber BlankI've used this location before for some family business. The person working there unfortunately had to go home sick so everything didn't get resolved until the next day. They're very helpful and thorough.
Barbara KrcmarI dropped off after hours but the location and drop box were easy to find and very well maintained.
Tellis FearsI for got her name but she went about and beyond to help me and my wife just want to thank her and River Mills has our business now we will continue to our business thank you.
Charles DewittI would not change a thing best customer service I have seen in many years and I have been all over the United States
Mark Oninskivery helpful and friendly personnel at that location. No reason the change anything.
KEITHMICHAEL HILTYMy qualm is not with the dealership, but with the Uhaul system. I made sure to upload my information online before arriving to expedite the process, yet the dealer still had to retake my information, as if I didn't even put it in the system. This seems overly redundant and should either be removed as an option or made so that the process does not have to be gone through again once the customer arrives at the dealer.
beau DorseyBest rental site I have ever used, the lady was very courteous and and I could tell she would go out of here way to please her customers .
WILLIAM SALTERKim is amazing, she treat you just like you're a family member. When i need a rental that is the only location that I.go because of her. Please share this review with her.
JACQUELINE HILLWoman checking us in was honest and upfront, no surprises with the bill. Truck was clean and ran well. Only place we know of with pickup trucks in New Bern.
Joseph MillerGreat service, very helpful and knowledgeable
David MoriniVery nice and respectful staff, gave me good advice for local area.
VINCENT INZERILLOGreat UHAULlocation. Friendly,accommodating and outstanding customer service
Maureen ShankleAwesome service
Daniel MansfieldI'm not sure what I could recommend. Tammy was kind, and very helpful and put me in calm as to how to do everything I needed to do. Maybe having more employee's like her, that was focused, helpful and explained with patience as she was able to tell I was getting overwhelmed. Thank you both U-Haul an
martha blackstonKim at River Mills was awesome. She was very helpful and worked to make sure everything went smoothly. She answered all my questions and would ask if I needed anything else.
Pam LivermanThey were very helpful and nice. Explained everything on the contract. Everything went very smooth.
Diane BierwirthReview the trucks better. When I did my walk around before leaving with the vehicle, I found several damage areas that were not notated.
Erik KingKim is always courteous and very professional, she treats her customers like they are family, any time that I need a rental I will always go to that location, because of her.
JACQUELINE HILLKim, was very courteous and professional!
JACQUELINE HILLNot a thing! This was the absolute nicest truck I've ever rented. Cleanest, nicest, etc. I've NEVER seen a truck with a built in dolly bracket! That saved room and irritation during the move. Kim was wonderful at making sure everything was in order and that I understood everything involved. Very helpful woman!
TRICIA TAGGARTEverything was good. 👍🏾🙂
ALTOVISE HILLSBest UHaul rental location I have ever visited over the course of 30 years!!! Keep up the great customer service!
TIMOTHYJOHN OTTThey rock at this location. I am a designer and rental company for events and I always use them. Timely, courteous and helpful!!!!!! N
REBECCA BOURKE