Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)

402 évaluations

2723 Neuse Blvd   New Bern, NC 28562

(252) 649-0036

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(252) 649-0036

2723 Neuse Blvd
New Bern, NC 28562

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Gaskins 
Évaluation :
5

Person on duty was very helpful and courteous.

Kenneth Wooten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Puentes Avalos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH CLARK 
Évaluation :
3

To make customers pay mileage and fill up the gas tank is ludicrous. Should really stop advertising $19,95 when the true cost is much higher. That is very misleading. Also, the truck smelled strongly of cigarettes to the point it was nauseating.

Anastasia Ward 
Évaluation :
5

First time using a trailer. Kim was great. She took the time to give me tips and explain everything to me. It's a pleasure renting from this location.殺

Rebecca Bourke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genevieve Rudock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Mclawhorn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry McCrea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory fergason 
Évaluation :
4

The lady that waited on us was very professional, she knew her business, and it was a pleasure doing business with her etc. THANK YOU - for making our move easy etc.

linda ramsey 
Évaluation :
3

Original trailer did not have functional lights. A second trailer was assigned, but this caused some confusion at the drop off location since we were not given updated documents. We eventually got it straightened out, but it took a couple trips to the drop off location.

Charles Thibault 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Alexander 
Évaluation :
5

Excellent rental and customer service. Very friendly. Would highly recommend using this rental site.

Frederick Newton 
Évaluation :
5

Nothing can be improved!!!!!

Daniel Ahlfeld 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Woodard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Scott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Haggett 
Évaluation :
5

Awesome experience! Will Rent from Here again when I need another trailer

Stewart Richardson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Fish 
Évaluation :
5

Great and quick service from a friendly and capable woman running the business. She was very pleasant and efficient!

Heidi Lane 
Évaluation :
5

I have used this location several times. The agent, Karen is personable, efficient and professional. I will continue to use this particular Uhaul location when the need arises I give it 5 ⭐️⭐️⭐️⭐️⭐️朗

Rebecca Bourke 
Évaluation :
5

Cheapest option! Yay!

Caitlyn Cormack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Gordon 
Évaluation :
5

Check in was as easy as it can get. The lady that did the check in did a super job. Couldn't be any better than that.

George Dakun 
Évaluation :
5

Outstanding customer service. The best U-Haul location we have ever gone to.

MICHAEL BIANCO 
Évaluation :
5

My pickup date was scheduled for Saturday at noon. In spite of being very busy when we got there, we were hooked and rolling on time. The attendant was very personable and helpful with questions. I have rented from multiple U-haul facilities over the years and this is one of the good ones. Great job!

Ryan Rounds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Barefoot 
Évaluation :
5

Just as easy as possible

Robert Spegal 
Évaluation :
5

Great working with Kim she always has everything ready and answered all questions. I'm defo a repeat customer.

Rebecca Bourke 
Évaluation :
5

yes they are very friendly and sweet but the truck i have now has an engine light on

SHelby Aragon 
Évaluation :
2

Honestly we moved from nc to ky and it was around $600 but moving from back to nc was over $1000, I understand the demand in the trucks but as a military family that actually are returning customers ever couple of years this is ridiculous. We will not be using uhaul again for our moves since the prices are outrageous.

Hunter Grantham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Stroud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vann Betzel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michala Proctor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vann Betzel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill Provost 
Évaluation :
5

Very friendly people at both locations

ANDREW CLODFELTER 
Évaluation :
5

Friendly, kind, knowledgeable, and professional. What else could anyone ask? Thank you all.

JAMES PERRY 
Évaluation :
5

Truck was ready for me when I arrived truck was clean and was very happy with the service

Kevin Guilfoyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph SKEEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA CROUELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth Smith 
Évaluation :
5

Kim is wonderful

STEVEN MARQUART 
Évaluation :
5

My husband dropped it off and said the lady was very nice%!

MICHAEL DEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venas Lietz 
Évaluation :
4

Kim, that works at the Neuse Blvd location is very courteous and professional, she treat her customer like they are apart of her family. She is truly amazing! Please share this comment with her Supervisor. Thank you, Mrs Hill.

JACQUELINE HILL 
Évaluation :
5

Your website could be easier, but your face to face customer service is second to none. Merci.

Florence Wootten 
Évaluation :
5

Karen is the best! Always courteous, professional and helpful. I love this location as I rent always from this location for my event business. I am very happy with their trucks and service.

Rebecca Bourke 
Évaluation :
3

Besides being charged for something they had no control over , & uhaul customer service being HORRIBLE & uncooperative & changing my p.u . location last minute even though I made the reservation 3 weeks in advance & not working with me to change my drop off location to a closer one ,still fighting with them for a refund on the extra charges

Jerry Navarra 
Évaluation :
5

The staff at the river mill location was amazing friendly and very helpful in explaining the contract and truck information. Would highly recommend this site for location.

Karen Bixler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Frisoli 
Évaluation :
4

Make sure all items ordered are provided. I did not get the appliance dolly I needed; therefore, I had to borrow one when I got to Wilmington and then had to get another when I returned to New Bern. This was a huge inconvenience to me for just a $20 refund.

Amber Blank 
Évaluation :
4

I've used this location before for some family business. The person working there unfortunately had to go home sick so everything didn't get resolved until the next day. They're very helpful and thorough.

Barbara Krcmar 
Évaluation :
4

I dropped off after hours but the location and drop box were easy to find and very well maintained.

Tellis Fears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Downing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID POWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Mixon 
Évaluation :
5

I for got her name but she went about and beyond to help me and my wife just want to thank her and River Mills has our business now we will continue to our business thank you.

Charles Dewitt 
Évaluation :
5

I would not change a thing best customer service I have seen in many years and I have been all over the United States

Mark Oninski 
Évaluation :
4

very helpful and friendly personnel at that location. No reason the change anything.

KEITHMICHAEL HILTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS JARMAN 
Évaluation :
5

My qualm is not with the dealership, but with the Uhaul system. I made sure to upload my information online before arriving to expedite the process, yet the dealer still had to retake my information, as if I didn't even put it in the system. This seems overly redundant and should either be removed as an option or made so that the process does not have to be gone through again once the customer arrives at the dealer.

beau Dorsey 
Évaluation :
5

Best rental site I have ever used, the lady was very courteous and and I could tell she would go out of here way to please her customers .

WILLIAM SALTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandrea Berry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Rovere 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Nuzzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Ryan 
Évaluation :
4

Kim is amazing, she treat you just like you're a family member. When i need a rental that is the only location that I.go because of her. Please share this review with her.

JACQUELINE HILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb Corn 
Évaluation :
5

Woman checking us in was honest and upfront, no surprises with the bill. Truck was clean and ran well. Only place we know of with pickup trucks in New Bern.

Joseph Miller 
Évaluation :
5

Great service, very helpful and knowledgeable

David Morini 
Évaluation :
5

Very nice and respectful staff, gave me good advice for local area.

VINCENT INZERILLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Avery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keya Ushry 
Évaluation :
5

Great UHAULlocation. Friendly,accommodating and outstanding customer service

Maureen Shankle 
Évaluation :
5

Awesome service

Daniel Mansfield 
Évaluation :
5

I'm not sure what I could recommend. Tammy was kind, and very helpful and put me in calm as to how to do everything I needed to do. Maybe having more employee's like her, that was focused, helpful and explained with patience as she was able to tell I was getting overwhelmed. Thank you both U-Haul an

martha blackston 
Évaluation :
5

Kim at River Mills was awesome. She was very helpful and worked to make sure everything went smoothly. She answered all my questions and would ask if I needed anything else.

Pam Liverman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beryl Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Evans 
Évaluation :
5

They were very helpful and nice. Explained everything on the contract. Everything went very smooth.

Diane Bierwirth 
Évaluation :
3

Review the trucks better. When I did my walk around before leaving with the vehicle, I found several damage areas that were not notated.

Erik King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN FRIES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Moser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Nord 
Évaluation :
4

Kim is always courteous and very professional, she treats her customers like they are family, any time that I need a rental I will always go to that location, because of her.

JACQUELINE HILL 
Évaluation :
4

Kim, was very courteous and professional!

JACQUELINE HILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA PUENTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE BLASEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS PLACENTRA 
Évaluation :
5

Not a thing! This was the absolute nicest truck I've ever rented. Cleanest, nicest, etc. I've NEVER seen a truck with a built in dolly bracket! That saved room and irritation during the move. Kim was wonderful at making sure everything was in order and that I understood everything involved. Very helpful woman!

TRICIA TAGGART 
Évaluation :
4

Everything was good. 👍🏾🙂

ALTOVISE HILLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SCHELLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL LEE 
Évaluation :
5

Best UHaul rental location I have ever visited over the course of 30 years!!! Keep up the great customer service!

TIMOTHYJOHN OTT 
Évaluation :
5

They rock at this location. I am a designer and rental company for events and I always use them. Timely, courteous and helpful!!!!!! N

REBECCA BOURKE 
Non les évaluations ont été soumises pour cet établissement.

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