Great experience!
John W.
Customer Reviews for River Rock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great.
JANET K.Very nice experience, we will rent from this location in the future!
RAY S.Customer Service is excellent
akabra H.The only drawback for this location is very limited parking out front for the U-Haul Fleet and customers
Hans K.Everything from the mobile app to the returning of the van was excellent. The lady at the counter was very cordial and helpful. I will always contact this location first for any moves or need of a van or truck.
Dwight F.Service was excellent. I will be using again.
LEONDA B.Friendly and helpful staff! All the equipment I've picked up her has been great. Wonderful experience!
Jimmy W.I had a very good experience, Pamela was great! Friendly, professional, and great customer service.
Ziporia G.Excelente service. Pamela went above and beyond. I will definitely keep using this store in the future
Fernando F.Please remove the 24/7 pickup option from this site on your website. They do not provide any pickup outside of normal business hours and this caused problems with my reservation and pickup.
Travis A.Pamela was fantastic! Highly recommend!
Susan H.I'm confused, someone must hook up trailer, but dropping off, the customer is ok to do everything on their own?
Scott D.I forgot to mention when I returned the truck that I rented that the steering seemed to have a lot on play in it. The employee who waited on me was very nice and helpful.
PATRICIA M.Just continue being open, available and having a friendly disposition. Merci!
Wilfredo D.The employee working was professional and kind.
danielle M.Good service. Friendly and had truck as promised.
KARSTEN B.Friendly helpful service; clean location and excellent condition vehicle.
John E.Customer Service at this location (River Rock Storage, Gastonia NC) is top notch! Fast and friendly on pickup and return. You have earned yourself a repeat customer and I will refer all my friends and family to you!
Donna C.I had a good experience. Parking could be more defined.
Cheryl P.The service at this location was nice but the U-Haul vehicle had a dead battery and I had to jumpstart it with my own vehicle.
Ian W.Service rapide et convivial. Rented a moving van for about 3 hours. Almost brand new van. No issues. Will most likely use again!
Michael S.When we pick up the truck it needed oil and oil light was on. So we had to stop and put oil in. We didn't have time to wait around for road side assistance.. What a pain. We won't be using uhaul again!!!! I should have requested a credit for our time and hassle....then the lady at the uhaul requested I wear a mask after she found out I had covid 2 months ago. She said it had just come in on a memo that all customers were mandated to wear mask, yet as my husband checked out the truck 3 other people without mask went in and were served!!!! I tested negative last month...how rude!!!!!! We were charged $22 for gas cause it wasn't exactly where it was supposed to be , how the heck am I suppose to know what 15/16th is?? I know full 3/4 , 1/2. , 1/4 , and empty ....this whole rental was mess. We couldn't even pick it up when we needed to. Had to pick it up the next day....so disgusted and annoyed!!!!!!
Timothy B.I was charged for fuel, after I had dropped off the rental. The rental WAS properly refueled to 5/8 of a tank. I also took a picture of the fuel gauge which shows that the vehicle was returned with the same level of fuel from the pick-up date. I called the location because my credit card was unnecessarily charged for fuel. I was informed that I would receive a call-back about the incident, but no call was ever returned.
Funderburk C.