Customer Reviews for Riverbend Express
(U-Haul Neighborhood Dealer)

Évaluation :

3

Cellular network service is extremely slow. This severely impacts the rental process. Uhaul needs to verify cellular coverage, or provide some level of WiFi, if they are going to require so many pictures.

Évaluation :

5

I was very pleased with the process of picking up and returning UHaul. 5 ⭐️ ⭐️⭐️⭐️⭐️

Évaluation :

1

I rented equipment but there was none at this location. We had to drive all over in the truck to find a place that had equipment. Then we received a final bill that was DOUBLE what we were quoted. Plus we were charged an extra day that didn't happen! We actually returned our truck a day EARLY! I'm beyond pissed and will mot be using u haul again.

Évaluation :

4

I was told that I would be allowed a certain mileage, but it was lower than I expected when I turned in the truck.

Évaluation :

4

Thank you for making my move very smooth! Customer service representatives were so very nice and great customer service is really hard to come by these days!

Évaluation :

4

I was charged for dolly I did not receive and was charged extra mileage on last two rental delivering where I was asked to take the trucks, not giving enough mileage to reach destination

Évaluation :

3

When getting to the location the worker had no idea about a uhaul and I had to call the person in charge of the uhaul. The store did not even call for me I had to do it. When getting the person on the phone she was super helpful and it went smoothly after that.

Évaluation :

4

Strap ratchet on passenger's side would tighten but would not release. I didn't think I needed to check it prior to leaving. Very disappointed. Agent was very nice.

Évaluation :

5

The particular employee that helped us with setting up the order, it was his very first time, he needed to call his supervisor for some guidance but overall he did a very good job, very courteous and polite

Évaluation :

1

The Uhaul agent was not on site and the person at the store had to call the agent to get instructions.

Évaluation :

5

Nothing great service and good equipment.

Évaluation :

3

Employees didn't know how to check-in my rental return. They did call someone to find out. Had to wait 20+ minutes.

Évaluation :

3

The complete experience from the beginning was not good and I rent Uhal’s almost every month.

Évaluation :

5

The people were friendly and very helpful!

Évaluation :

5

No surprises in cost, friendly and helpful. Enjoyed working with you.

Évaluation :

2

Unfortunately, this is a very rural and small drop of location. It was the one that U-Haul had on my paperwork and it was 20 miles out of my way but I went there anyway. Upon arrival, the U-Haul rep at the site could not find my reservation to return it. She called her local regional rep who did not answer the phone. I dropped off the trailer 1 hour prior to it's due time of 11 am. She assured me they would take care of it. I trusted her and that was my mistake. It was not taken care off. I spend countless hours trying to get a U-Haul person to answer the phone at the 1-800 number over the next two days. Finally, one answered and marked the trailer as returned for us. Then, the very next day, I got charged on my credit card for an extra day rental for the trailer. Now, we been trying to get a hold of the regional rep, and he's not returning our calls either. It's not about the $30 extra dollars for the extra day, but it's the principal of the matter. You gave us the run-a-round and then charged us for your incompetence. I will try your competitor next time. Unacceptable.

Évaluation :

4

Bad internet recep

Évaluation :

5

My experience was great. The young lady has a great personality. , but was knowledgeable about her duties. Left there with a big smile

Évaluation :

4

Hire more people to reserve things so it doesn't take hours to do this like it did me..t

Évaluation :

5

You did an excellent job with communication with me!!! Thanks for b