I have originally reserved a 26 ft truck, to learn the afternoon prior, that there was no truck available. We had to change to a 20 ft truck, and the pick up location. This made our move very difficult to pack and take all of our goods.Greta H.
Customer Reviews for Riverfront Investmets
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, DE 19801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 10/27/2021 - 10/29/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I pick up the truck it was filled with someone else's junk that I had to find a way to dispose of. When I called the location to inform them of the issue they simply said that's not my problem what do you want me to do about it.Tyesha M.
Check the fluid levels, oil and transmission fluid, as the transmission slipped on occasion, And engine noise at highway speed end-55 mph-Sounded higher than it should, to my earMichael G.
The van they asked me to take wasn't the van they told me to take. ePaperwork said one van; the van they asked me to take was a different one. Waste of my time. Was even asked to wait until 9am after arriving at 8,5 am to pick up the van. The â€˜ePaperwork' circus took 40 minutes to complete, despite me pre-filing as much as I could the day before for an â€˜easy check out experience'. I had to go through the whole process again because the system wouldn't accept the change in van, despite doing what had been requested. Honk, honk! This place is just missing some big floppy shoes, rainbow wigs and red noses. Will be using an actual rental company in future.Simon C.
Le client n'a pas laissé de commentaire.DOUGLAS A.
there was no gas when I picked up truck and it set me back on time having to then stop and get gasKAYLA M.
Le client n'a pas laissé de commentaire.Ricardo M.
Not the fault of the man at the pickup location but my reservation was changed without my knowledge from a pickup location 10 minutes from my house to this one which was 40 minutes away. Then when I arrived not even an hour late they said my reservation has been cancelled because I had not arrived on time and were able to do nothing to helpCaleb C.
We reserved a truck and prepaid online. Actually called and spoke to Mohammed to confirm he saw the reservation. He had the reservation and assured us a truck would be available the next day. The next day we called to let Mohammed know we were on our way. Mohammed informs us that there is no truck available at his location because he made a mistake. He apologizes and says he found us a truck at a different location and sends us across town to get it. We arrived at the new location and the staff acted like we had 3 eyeballsâ€¦â€¦ they never talked to Mohammed and they definitely did not have a truck for us. What a fiasco!! Fortunately, when we contacted the 1-800 number for U-Haul we were assisted with superior customer service skills and the situation was immediately rectified. We got the truck at Mohammed's location that was sitting in the parking lot the entire time he had us running around Wilmington, DE. The truck was actually reserved in our name. Hopefully Mohammed will be receiving some remedial training on how to visualize reservations in the U-Haul computer system.THOMASGARRETT L.
The App is very slow and did not work very wellJennifer M.
Attendant was very helpful retrieving the key from the lock boxPatricia A.
Never seen customer service like this and I have been in customer service for well over 25 years. First - get notified literally the night before that my location was changing 20 minutes away and later in the morning. Who does that? Completely changed so many things now on my end and unnecessarily added miles to my trip. Called your customer service and they basically told us "it is what it is" Second - we get there at 10am for my 10am appointment and there is no truck. Your area rep gets a hold of the customer who had the truck and says he should be back by 11am. Again how does this happen? My original appointment was at 9:30...last minute you move it to 10am and ultimately your current customer puts in a position where I am now starting my trip at 11am. Completely destroyed my plans and added a ton of stress to our day!Dan Y.
The gentleman at the store was very nice and super helpful (Wonderful customer service skills). The store was small, floor was dirty and sticky.Dana S.
Le client n'a pas laissé de commentaire.Andrea A.
Le client n'a pas laissé de commentaire.JENNIFER J.
Le client n'a pas laissé de commentaire.billie W.
It was a gas station nothing to brag about.david C.
Le client n'a pas laissé de commentaire.saurav K.
The man at the counter worked very hard to get the reservation straightened out. The UHaul system of text messages and website uploads by mobile phone failed both on pickup and return, which cost me well over an hour of great frustration. The UHaul web page locked up my iPhone both times. Corporate needs to sort out their problems. This can't be blamed on the local office.CRAIG O.
Le client n'a pas laissé de commentaire.Wallace S.
Clearly marked areas for the truck and better parking lot lightingBrian B.
Let people know more than 24 hours in advance if you aren't going to have the truck the reserved ready at the time requested. I had movers all set (through UHaul) and a 26' truck reserved for 9:00 Sat. Got a call around 2 PM Friday that couldn't get it until 11:30 Saturday in a location almost 30 minutes from where I needed it. I wound up having to get a 20' truck instead with pick up the day before I needed it so I'd have to meet my moving help. Luckily they at least gave me extra miles to cover the distance. Then when I picked it up, there was all kinds of confusion about the rental. Very disappointing overall compared to previous rentals.Lee S.
The process to drop off was very simple. The location was closed so everything was done through the phone.samantha D.
Le client n'a pas laissé de commentaire.MARK N.
Thank you for your help!Sonia G.
Man at the counter said he don't know how to do the rental, called his boss with no answer, i stood around for 20 minutes while he serving other customers, waiting for an answer and not getting any!!!! i called Uhaul and ask if they can do the reservation and they did. the kid give me the keys i asked for contract, he replied you don't need any!!!! how about any paperwork!!!! nothing. Gas and mileage, nothing!!!!!. i rented many trucks before an i never seen it done this way!!!!!!!! i returned the truck around 5pm they were close!!!! no one to talk to.!!!!!!!!!Emad A.