Customer Reviews for Riverside Food & Fuel
(U-Haul Neighborhood Dealer)

147 évaluations

34610 N Newport Hwy   Chattaroy, WA 99003

(509) 464-6088

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(509) 464-6088

34610 N Newport Hwy
Chattaroy, WA 99003

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

There was 3 people there, and nobody looked at the truck. I had to go get the mileage myself. And after a morning of being treated like crap, and lied too, I wasn't in the best of moods. I had originally selected that I would call the place I wanted to drop it off. I call UHaul in the morning to pick a place. I wanted to drop it off where I had dropped it off before, 8805 N. Division st in Spokane, I believe is the address. I gave the address to the person on the phone. They said hold on a nd they would put me in touch. The next thing I heard was a goodbye. I was almost to that location, because I heading there. I had other things to do in town. When I got there, they refused to take the truck. They sent me back to a place I drove by 30 minutes earlier, close to my home. I had to take it back there. They told me Chattaroy. I went to Chattaroy, and they told me, no , it was Riverside. Now I had just driven clear across the U. S., In 2 days mind you, ( in a freakin' truck WITHOUT cruise control) , I wasn't in the mood for a bunch of BS. Riverside didn't need the truck, I asked them. The had others.

Phillip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Riverside location is amazing. This is our second time using them and both were great experiences. The people were so nice and helpful and knowledgeable.

Carrie C. 
Évaluation :
3

Your online interface is pretty bad. It's difficult to tell if you've completed the order and if things are progressing. Also, ever since I've "signed up" with U-Haul I've been getting a lot of promotional and sales emails that I assume are happening because U-Haul has shared my email address. Not cool. I'm sure I clicked or didn't click on something that has caused this, but as I said earlier, your online system is so difficult to navigate that it was impossible to catch any of the anti spam check boxes you hid on your system. U-Haul is a nationally recognized brand, you should do better.

Dale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
1

Online Pick up scheduled for 7a, once there discovered online not available; store did not open till 845a. Posted hours 8a start. Truck floor load area had a fair amount of broken glass. Owner surly. Upon return, clerk was very pleasant and helpful. Suggestions Confirm reservation as online or regular pu. Confirm store hours. Have truck ready. Owner seems overwhelmed.

Virginia M. 
Évaluation :
5

Easy drop-off and very helpful over the phone.

Simon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
4

The address is incorrect.. i had to drive across the street to the other gas station to drop off the truck. A completely different building/business than the one that is shown on google maps and your u-haul map..

JACOB R. 
Évaluation :
5

Not have to wait on hold for an hour. BTW the requested call back process is broken. Pressing 1 to answer the call DOES NOT WORK!

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Fast and efficient. Check out and check in went quickly and accurately.

Michael J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice E. 
Évaluation :
5

Local people who treat you as friends. They are flexible to your needs. I can trust that I am getting what I paid for.

Glenn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

mary W. 
Évaluation :
1

Trailer was not ready, Had 10 inches of snow on it, and the jack was frozen to the ground, had to pull it out myself, and also had to shovel the snow and Ice off of the trailer! No help from the two Millennials who were running the show had no ambition, to do anything! Acted like I was imposing on them. The yard was unorganized and a mess!!!! I should get a refund on my rental for having to do everything!!!!! U-haul needs to do a site inspection and pull the contract from the company providing the services for you.

Jay Z. 
Évaluation :
5

The lady that helped me was courteous and pleasant to a fault, even though she was working alone and trying to wait on other customers in the store. The back door of the moving truck was frozen shut due to the extreme low temperatures. She doused the rubber gasket with hot water and got me on my way. She is worth her weight in gold to her employer. Thank you ma'am!

mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

toby T. 
Évaluation :
5

Them girls are GOOD! Very helpful, with a smile on their faces the whole time. Checked my lights!

Leanna P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK BURTON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
2

I reserved a car dolly, only to arrive and informed that they don't have a car dolly!!!!!! They gave us a trailer to use which made it ALOT more difficult to get our car home. They were going to charge us for a trailer instead of a car dolly till my husband refused!

Christopher K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY J. 
Évaluation :
2

Only one employee was available at the pickup and also was running the gas station. No walk around was done to note pre-pickup damages. Was told to find the only 6x12 trailer on our own.

Steven E. 
Évaluation :
1

Truck was broke down. Your people at the rental locations need to pay closer attention to the vehicle condition before renting out trucks

Will M. 
Évaluation :
3

The young man who hooked up the trailer didn't check to make sure the nut under the ball was tight. Luckily my brother-in-law found it and fixed it before the trailer was loaded and hauled to ND.

Karen B. 
Évaluation :
5

Remind customers that they need a wiring pigtail in order to use these trailers.

MARK Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Quick and easy pick up process.

Frank R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin H. 
Évaluation :
4

Elizabeth was very friendly and helpful. 14 miles from my preferred pick-up but opened earlier so that was a plus. Internet was slow so do on line check in before arrival. Not being a large location, they only had half the pads I requested but the other location I was planning on using didn't have extra pads either.

Dale T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin H. 
Évaluation :
3

EACH SITE SHOULD HAVE THEIR OWN CONTACT TELEPHONE NUMBER. THE WAIT TIME IS TOTALLY RIDICULES!!!!! THE WAIT TIME IS TOTALLY RIDICULES!!! AT PICKUP AND DROPOFF SITES, EMPLOYEES ARE NOT DOING ANYTHING; SO IS IT TOO DAMNED HARD FOR THEM TO PICK UP THE PHONE? BECAUSE OF MY FRUSTRATIONS TO GET CONNECTED, IT HAS AFFECTED MY OVERALL EXPERIENCE WITH UHAUL! IT IS NOT 10-15 MINUTES WAIT TIME!

Mili H. 
Évaluation :
3

The windshield of the truck I was given was not cleaned; splattered with dead bugs.

Julie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared B. 
Évaluation :
5

Thanks

DONNA MAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R. 
Évaluation :
5

The company is totally screwed up my reservation and it wasn't for this woman at the Riverside location I would have a very sour taste in my mouth U-Haul she was outstanding.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damon D. 
Évaluation :
1

The woman there was very rude. Good luck finding any help there. I pulled in to drop off a trailer I rented and wasn't sure if I was in the right place or if this was the business I was supposed to be at. Anyway I walk in and look for somebody to give me some direction and the phone is ringing and ringing. I hear the woman who works there let's say complaining about not being able to hear the person who's calling which was my mother who stayed in the truck. So I told her it was my mom calling and she was just rude about it. I asked if I was in the right place. Anywho I just pulled my rig around next to the rest of the trailers dropped off mine and left. Not at all pleased with that particular drop off site.

Wendy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

molly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty E. 
Évaluation :
5

Super people fantastic check in and out

Alan K. 
Évaluation :
5

Elizabeth was great!

Johnnah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN N. 
Évaluation :
5

Excellent service à la clientèle. The representative helped me save money and took care of my needs in a very timely manner. The truck was clean and I felt very confident in the sanitizing process as precautions to covid. Thank you! Will definitely come back to this location for our u-haul needs.

Monique C. 
Évaluation :
2

Kinda a dump and the guy the young kid that worked there was a lazy ass , I had to un hook my rental from uhaul he wasn't going to do it WHY cause it was raining well I had to do it what a piss poor customer service

GARY B. 
Évaluation :
5

Elizabeth Fletcher at the Chattaroy wa Uhaul was totally amazing

Lisa W. 
Évaluation :
5

Jeremy was a godsend. I thoroughly enjoyed working with him on this.

Barton B. 
Évaluation :
5

Great people, although UHaul's app is flaky. Recommend you request that they use the computer based check-in system instead.

Richard M. 
Évaluation :
5

I arrived 30 minutes early and the woman there was great. She was working alone, but she still managed to get everything together for me. When I returned the U Haul I realized I had forgotten my car keys. I had a spare in my glove compartment and that was locked as well. Everyone there were so helpful. They helped me get into my car and they were also able to unlock the glove compartment for me. They were all great and went above and beyond to help me get my keys and I'm very grateful for that.

Diane R. 
Évaluation :
5

Great location to pick up u-haul equipment. I needed a 26ft truck and auto transport trailer and the truck they provided was in great shape and less than a year old. The friendly staff ensured I had everything I needed for my trip. Thank you Riverside Food and Fuel!

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L WAYNE S. 
Évaluation :
5

The people at this uhaul cant get any better. Caring, friendly, Quick service. Good deals. Itdoesnt get better then Riverside Service.

VICKIE V. 
Évaluation :
1

I am very unhappy with uhaul and riverside service. They where not nice they where terrible. I have been going there for 40 years. Never agiN will they see me.they where rude and mean. They have completely screwed me over. They charged me to much and I never got any paperwork. The truck was a mess when I got it.they have no reason being gin business. They made uhaul the bad guy. I'm very unhappy.

Edward S. 
Évaluation :
5

Both women who helped me were friendly and capable. This was the easiest pick up and return I've ever done.

Linda N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom E. 
Évaluation :
5

Excellent costumer service !

Wesley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy E. 
Évaluation :
4

Have more car trailors

Brock C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH PAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

S.O.

bret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
1

wep page for do it yourself phone app sucks. Instructions do not match site pages. Dropoff location employees noy wearing masks.

WESLEY KENNETH W. 
Évaluation :
3

Ac did not work and it was horrible driving with hot air blowing all the way. For the price, should have had ac. No discount either!

Pam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret K. 
Évaluation :
5

Staff were extremely friendly and helpful.

Ryan B. 
Évaluation :
3

was only outside didn't see inside facility

CLAUDE G. 
Évaluation :
2

The 2 trucks were dirty, windows were very dirty. The inside of the boxes were also dirty. It's pretty bad when you spend that much money for a rental and you have to clean it before you use it. It also took forever to do the paperwork even though the paperwork was done on line as a pre check in.

Gene E. 
Évaluation :
5

Fast return

Jason K. 
Évaluation :
5

Fast return service

Jason K. 
Évaluation :
3

The U Haul truck developed a flat tire while parked at the home we were leaving. It took several phone calls to U Haul and more than four hours for the tire replacement to arrive.

April V. 
Évaluation :
2

Several issues with the rental location. 1. They did not give me a copy of the contract. When I asked they said I didn't need it. 2. The guy hooking up the trailer had no clue what he was doing. He couldn't figure out how to get the hitch on the ball, he didn't cross the chains when attaching them, and he didn't know how to lock the chains. I had to show him how. 3. They had the wrong destination on the contract I didn't get. I told them Entiat Washington, but when I tried to drop off the trailer in Entiat, the self drop off page said it was expected in Libby Montana.

Bernard F. 
Évaluation :
3

Imagine my surprise when i returned the unit,, The add said &19,95 for a day rental. well the invoice was more than the ad. that invoice was $10 more that the ad. When I returned the vehicle with a lowly 38 miles, clean and 20 bucks to fill the tank I get hit with $85 still owed... add the 20 bucks to fill the tank this $ 19,95 fee ends up costing me 100 bucks to move one load 38 mile This is like a slap in the face. I have used U Haul multiple times in my life which had me move 14 times before graduating high school. Add 8 more U-haul moves since then at the age of 65. The use of U haul is no longer in my go to bin. I really find it hard to justify charging that fee. if you ask me or any of my friends my many friends this fee was not in he history of anyones that this company shall have trouble surviving It is is just plain ugly greed

Ron C. 
Évaluation :
1

First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine E. 
Évaluation :
5

Rivetside was perfect. They were fast, friendly Couldnt be better.

Victoria V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol A. 
Non les évaluations ont été soumises pour cet établissement.

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