The truck was clean and ran well. However, the cable on the overhead door in the back was broken and it made it difficult to raise and lower the door. The location was great, but it was a little out of the way for me. For someone in Springfield, I would recommend it. Also, the 24x7 checkout did not work very well at the sight. The return worked fine, but the pick up never did give me a confirmation that I had actually checked out the truck. The people were easy to deal with at the location.James B.
Customer Reviews for Riverton A1 Storage & Northern Quest Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HUGH O.
Le client n'a pas laissé de commentaire.Nicholas R.
Very nice people there!Jackie G.
Uhaul was covered in ice and snow. I had to borrow a broom from the office to clean it and wait 20 mins to defrost. Gas was 1/2 empty.Stephanie B.
They had this truck de-iced after a winter storm and warm and ready to go for me. The guys showed me how to do the ramp, walked me around the truck making me comfortable before I left. These people were more than I expected!!! Merci.Wendy J.
The owner was extremely helpful and went out of her way to help us out.Lynn K.
Le client n'a pas laissé de commentaire.Omer M.
Make sure reservations are keptRandy H.
A very out of the way place. Had to drive through a trailer park to get to it.Tom A.
Le client n'a pas laissé de commentaire.shannon J.
Le client n'a pas laissé de commentaire.Michelle B.
Not a thing nice lady that helped me that day was very nice ladyTammie J.
Le client n'a pas laissé de commentaire.Devendhra A.
Le client n'a pas laissé de commentaire.Jeff D.
I don't know. I had a great experience and Lesa was great to deal with it was a pleasure renting from u haul at Riverton.Dan C.
Very unorganized personnel. Facilities smell like a stale ashtray. Somewhat difficult to find.Kenny W.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.dennis B.
Tow dolly was in non working order and the ratchet straps had to be replaced and the safety pin to one of the ramps was missing. Didn't seem like the equipment was looked over at all.Marie R.
Le client n'a pas laissé de commentaire.David P.
It's quite dark, not enough lighting, and when I called the number on the contract at 10:30 PM, when we finally got the auto hauler dropped off in ILLINOIS, "Cathy" answered the phone and seemed quite put out that she was called after hours. I informed her that the auto hauler was on her property, since there were no keys to drop in the box to verify we had returned the equipment.Gail S.
Le client n'a pas laissé de commentaire.Joel G.
Nothing. My rental experience with the Riverton location was great. Cathy took good care of us, explained everything, and answered all our questions. The 20-foot truck we rented was in excellent condition and got us down to Texas safely.Joanne Z.
Le client n'a pas laissé de commentaire.johnathan F.
Le client n'a pas laissé de commentaire.Michael R.
The worker who was supposed to be a this location wasn't present. When I spoke to her on the phone she was rude and made me feel like it was an inconvenience to have to deal with me.Katherine F.
Le client n'a pas laissé de commentaire.bill C.
Le client n'a pas laissé de commentaire.Casey W.
Le client n'a pas laissé de commentaire.MARIA S.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.allen T.
Le client n'a pas laissé de commentaire.Joel T.
I think you should be more clear that the pickup location they pick is not guaranteed. I was forced to drive to Riverton even though I wanted to pick up in Decatur.Duane D.
The cargo had wasp nests in every corner and the cargo smelled like urine. We are to deal with the ways before we could even begin to load.MICHAEL F.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Kervin J.
Le client n'a pas laissé de commentaire.Ricky S.
Le client n'a pas laissé de commentaire.Steven T.
The truck had an alignment problemcrystal C.
I recently rented a car dolly where I had to put both vehicles info in and it never told me I had to remove the driveshaft before towing. I am not that mechanical and did not feel comfortable removing the driveshaft. Therefore I returned the car dolly without ever using it. The women at the rental said she couldn't give me a refund. So needless to say I'm not sure why I put all that information for it not to tell me I would have to remove the driveshaft. I will be unlikely to rent from uhaul for this type of item again. Keith SchenkKeith S.
Le client n'a pas laissé de commentaire.KATIE M.
Le client n'a pas laissé de commentaire.JOEL C.